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Thistle Cheltenham Hotel

4.0 of 5 Gloucester Road, Cheltenham GL51 0TS, England
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Certificate of Excellence 2014
Thistle Cheltenham Hotel
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Thistle Cheltenham Hotel
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602 reviews from our community

Traveler rating
    194
    213
    113
    47
    35
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70
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113
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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welwyn
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed today NEW

this was the fourth time i have stayed at this hotel, always have i found the staff, rooms and lesuire facilities to be excellent. breakfast however was a little dissapointing, selection was good but a bit overpriced.bar staff were very friendly and drinks selection was excellent.

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London
Senior Contributor
45 reviews 45 reviews
40 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

In Cheltenham for a weekend for a trip to the races, I was at the Thistle for one night. It was quiet, check-in was quick, and I was in a hurry so was happy to get to the room quickly - the building is mostly single-floor, I think. The Thistle brand is a bit of an unknown to me. This... More 

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Newbury Uk
Top Contributor
130 reviews 130 reviews
37 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked the room on a last minute deal. I rang beforehand and reception was really helpful. We arrived early and the reception were extremely helpful and allowed us to check in early as a room was free. The building itself is ugly and utilitarian but the room was clean and really comfortable. You could control the room temperature which... More 

Was this review helpful? Yes 1
Management response:

Dear stuartdNewburyUk Many thanks for posting a review & for giving us such constructive feedback - I was delighted to read about your positive experiance whist staying in our hotel. I note your comment about breakfast , in order to maintain a high quality we may at certain times resort to breakfast "cooked to order" however for the vast majority... More 

Blackburn, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We travel to Cheltenham on a regular basis and always choose this hotel. The staff are excellent and the hotel is spacious modern and has every amenity. The menus are varied and imaginative and good value for money. The hotel has a secure car park and well equipped leisure facilities. Highly recommended!

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Management response:

Dear JOW580406 Many thanks for taking the time to send us such positive feedback following your recent stay at Thistle Cheltenham. The team will be absolutely delighted to read that their efforts have been recognised in this way.. We look forward to welcoming you back to the hotel in the not too distant future. Kind regards Martin Orme More 

manchester
Top Contributor
199 reviews 199 reviews
25 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

stayed here during a magic convention and although I've stayed here before I'd have to say it's in need of some attention now. The actual main bedroom areas are fine but bathrooms are now getting tired with tiles loose/cracked and a personal hate of mine no loo brush (especially embarrassing if your sharing a room) the shower was extremely powerful... More 

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Management response:

Dear davidmlowe Many thanks for taking the time to post your comments as a result of your stay this weekend for the Magic Convention. As a hotel we are constantly striving to improve both the produdt & the service we provide & your constructive comments will enable us to do just that. Once again many thanks Martin Orme More 

Wotton-under-Edge, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hoorah it's my Birthday every year on New Years Eve and it's difficult to organise parties so we've taken to finding Gala Dinner type events through Hospitality Line, to celebrate the New Year - and my Birthday of course. This year was one of the big number birthdays for me so one of our party organised a cake, balloons, etc.... More 

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Management response:

Dear Lyn_and_ Jeff_P Many thanks for posting a review of our hotel following your stay over New Year , we were so pleased that we were able to make your special birthday even more memorable!! The team will be delighted to know that you had a great stay & yes the Cheltenham Suite is rather special! We wish you all... More 

Derby, United Kingdom
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel very nice, modern and clean. Friendly staff, very comfortable room and bed. Location good for the racecourse. Leisure club was nice though could do with a bit of TLC as swimming pool area looking a bit tired. Breakfast had a great choice of cereals, fruits, pastries and cooked breakfast nice too. Evening meal was disappointing as we had to... More 

Was this review helpful? Yes 2
Management response:

Dear HelenR10 Many thanks for posting your review & giving us a generous 4 out of 5! I am particularly appreciative of the constructive comments regarding your dining exepriance on New Years Day & also the main course choice that you mentioned. It is only through feedback such as this that enables us to monitor & improve the service delivery... More 

Wolverhampton, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We visited this hotel for 2 nights as part of a deal including breakfast and dinner not really knowing what to expect. On our arrival, the reception desk was unmanned and it took a member of staff quite a while to come back onto the front desk. This did not create a very good first impression and I would suggest... More 

Was this review helpful? Yes 2
Management response:

Many thanks for posting your review & giving us some honest & very constructive feedback. As a hotel with a committed & professional work force we are continually striving for excellence & "high satisfaction" levels & your comments wil now allow us to refocus in a couple of areas. I would like to take this opportunity of wishing you a... More 

Doncaster, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here on a Travelzoo deal and couldn't fault it.We had an evening meal included in the deal, and enjoyed it so much that we decided to eat there the second night.The room had everything we needed, the leisure club was very pleasant and wi -fi access excellent.What really made it for us though was the attitude of the staff,... More 

Was this review helpful? Yes
Management response:

Dear Carol T So pleased to receive your review & to be able to read of your positve opinion of your stay. I know the team will be delighted to read that in your opinion "the staff were uniformily brilliant" - praise indeed! I would like to take this opportunity of wishing you all the very best for 2015 &... More 

Bury St. Edmunds, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at the thistle hotel for three nights the staff were very friendly and professional apon arrival. We checked in and went to unload our luggage in the room. The room was immaculate and nicley decorated, however on inspection of the bed we had ordered a double bed and found that it was two mattresses pushed together, me and... More 

Was this review helpful? Yes 1
Management response:

Dear Foodtaster110 Thank you very much for taking the time to post your review & inparticular the comments regarding our zip & link beds. I was sorry that to hear that you found the bed uncomfortable , I do hope that as a result of the swift response the following morning by my reception team you found the second room... More 

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Additional Information about Thistle Cheltenham Hotel

Address: Gloucester Road, Cheltenham GL51 0TS, England
Phone Number:
Location: United Kingdom > England > Cotswolds > Cheltenham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Thistle Cheltenham Hotel 4*
Number of rooms: 122
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Also Known As:
Thistle Hotel Cheltenham
Cheltenham Thistle Hotel
Hotel Style:
#4 Luxury Hotel in Cheltenham
#5 Family Hotel in Cheltenham

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