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Thistle Cheltenham Hotel

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Gloucester Road, Cheltenham GL51 0TS, England
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Thistle Cheltenham Hotel
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Thistle Cheltenham Hotel
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678 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kent
Top Contributor
103 reviews 103 reviews
24 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at The Thistle, Cheltenham for one night while attending a conference nearby, this is the first time I have stayed at a Thistle for a long time and I was very pleasantly surprised. This is a nice hotel set in its own ground in the Centre of Cheltenham and was very reasonable priced. I was afforded a warm... More 

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Poole, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

We had a really lovely weekend at the Thistle Hotel, Cheltenham and would very happily return again. The staff were all really friendly and very helpful. The food was great and the room was really nice. Very comfy beds.

Review collected in partnership with this hotel

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Aberdare, United Kingdom
Contributor
16 reviews 16 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed here on a visit to Cheltenham. The hotel is on the outskirts of Cheltenham and is on an easily accessible bus route or a 40 minute walk to the town centre. Although a busy hotel our rom was roomy and quiet offering us a good nights sleep.The evening meal was good and the breakfast was plentiful.

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Management response:

Dear Reviewer Thank you for your feedback following your stay at our hotel . I was pleased to read that you had had an enjoyable stay. We look forward to welcoming you back very soon. Kind regards Martin Orme More 

Nuneaton, United Kingdom
Contributor
17 reviews 17 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Traveled to this hotel for a weekend break on 15th May, and had an enjoyable stay. Only problem was on checking in. check in time is listed for 2pm we arrived about 3.05 pm and room wasn't ready until about 3.45, not a good start but we were offered complimentary drinks which was the least expected and a nice touch.... More 

Review collected in partnership with this hotel

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Management response:

Thank you for your feedback regarding your stay at Thistle Cheltenham earlier this month , I was glad to read that overall you had a very good stay. My apologies for the slight delay is accessing your room, I trust the actions of my front office team made the delay slightly more palatable. Thanks again & we look forward to... More 

Redhill, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

We stayed on a two night break which was excellent value. ALL of the staff in Reception, Restaurant, Housekeeping and Leisure suite were smiling and helpful. Organisation was impressive😃. Our second visit and certainly not our last.

Was this review helpful? Yes
Management response:

Dear Reviewer Thank you for sparing the time to givie us such good feedback following your recent stay here at Thistle Cheltenham. It is so encouraging to know that our efforts in terms of customer service delivery are recognised by so many of our guests. We look forward to welcoming you back very soon. Kind regards Martin Orme More 

Swansea, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and myself visited the Thistle for a 2 night break with dinner on first night through a deal with Living Social. We could not fault the Hotel nor the food at breakfast and evening dinner that was in the deal. All the staff were friendly and helpful.Would not hesitate to recommend

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Management response:

Dear Reviewer With a headline that says "excellent" & a score of 5 out of 5 we would like to thank you for posting such a positive review on TripAdvisor. My team will be delighted to read that their efforts & hard work in terms of customer service delivery have been recognised in this way. We look forward to welconing... More 

Glasgow, United Kingdom
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed whilst on business, arrived late, had a good meal with good service which was nice after a long day. Bed was comfortable and I had a good sleep. Breakfast was as good with better than average sausage and bacon, set me up for the day

Was this review helpful? Yes
Management response:

Dear Reviewer We were so pleased to read that your brief stay with us was to your satisfaction. My breakfast team will be esepcially pleased to read that this most important meal set you up for the day. Lookimg forward to welcoming you back very soon. Kind regards Martin Orme More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed Friday and Saturday night with sister and husband. Had a great stay. Tom on reception was very helpful. Breakfast was great. Lots of choice. Location is a bus ride from Cheltenham as parking there is limited

Review collected in partnership with this hotel

Was this review helpful? Yes
Management response:

Many thanks for posting such a positive review on TripAdvisor - a score of 5 out of 5 is just perfect. The team here at the hotel will be delighted to know that you had such a good time & we hope that you will be returing to us very soon. Kind regards Martin Orme More 

Cornwall, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

Convenient for M5. Excellent friendly, professional, attentive staff. Food fine - breakfast great. Room a little small and traffic noise could be heard. Modern, well-kept accommodation. A large hotel leading to busy dining room/lacking privacy. Did not use the pool/jacuzzi as busy, but looked inviting and would try to use if staying again. We enjoyed our stay.

Review collected in partnership with this hotel

Was this review helpful? Yes
Management response:

Thank you very much for your kind words of praise for both the hotel & the excellent team we have here , they will be deighted to read that their efforts have been recognised in such a positive way. Kind regards Martin Orme More 

bristol
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My partner and I stayed here at the beginning of May. We used a Living Social deal which included a two night stay, daily breakfast, dinner on one night, use of the spa facilities and free car parking. Upon arrival, the building isn't that appealing, but don't let this put you off as the interior is the opposite. Check-in was... More 

Was this review helpful? Yes
Management response:

Dear Reviewer Many thanks for writing such a comprehensive review of our hotel following your stay at Thistle Cheltenham earlier this month. Constructive feedback such as that provided by you is most important to both myself & my team as we strive to achieve a very high level of customer service delivery & standards of hospitality. Thanks again and we... More 

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