We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Thistle Cheltenham Hotel

4.0 of 5 Gloucester Road, Cheltenham GL51 0TS, England
Hotel website
Hotel deals
Special Rate
Race week upgrade offer
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Certificate of Excellence 2014
Thistle Cheltenham Hotel
Professional photos View all
Browse nearby
Write a Review

616 reviews from our community

Traveler rating
    201
    217
    116
    47
    35
See reviews for
72
245
29
115
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (616)
  • Mar-May only
    (149)
  • Jun-Aug only
    (146)
  • Sep-Nov only
    (162)
  • Dec-Feb only
    (159)
All months
Guildford
Reviewer
4 reviews 4 reviews
4 of 5 stars NEW

I used to stay here almost every week for about a year or so. The staff where great across the board - Reception, Bar, Restaurant etc - Fantastic personal service. The hotel has recently been redecorated so the standard of the rooms has improved. They often to theme nights for food, including BBQ (hog roast) during the summer. They also... More 

Was this review helpful? Yes
Management response:

Dear Reviewer Thank you for posting a review of our hotel on TripAdvisor. I was pleased to read of the general satisfaction that you have with the services & facilities that we offer , that said it is clear we need to have some further dialogue with regards to corporate rates for 2015 & beyond. I would be grateful if... More 

west midlands
Senior Contributor
46 reviews 46 reviews
26 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here on a voucher deal, bed breakfast and 3 course meal and had it not been an Xmas present then I do not think we would have chosen to stay here. Check in was friendly and welcoming but the hotel clearly needs updating. Our room was comfortable but again is in need of some TLC. The beer was very... More 

Was this review helpful? Yes
Management response:

Dear Reviewer Many thanks for taking the time to post a review following your recent stay at our hotel .I was indeed very sorry to learn that we hadn`t excelled in all aspects of our customer service delivery. I would like to fully investigate why we didnt act upon your specific room request & it would help if you could... More 

Milton Keynes, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a cracking hotel. Friendly staff who couldn't do more for you. Clean and well presented, with plenty of space to spread out and chill out. Good internet connection which is free. Rooms are reasonably sized and have everything you need, so no necessity to wait for ironing boards etc. Rooms are also fitted with decent sized safes. Dealings... More 

Was this review helpful? Yes
Management response:

Dear Reviewer Thank you so much for writing about our hotel in such glowing terms! The team will be delighted to read that their efforts have been recognised in this way especially Vanessa who you have singled out for special praise. We look forward to welcoming you back in the very near future. Kind regards Martin Orme More 

East Kilbride, United Kingdom
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had two nights (Sat / Sun) using it as base for exploring the Cotswolds and west to Gloucester / Ross on Wye etc area. It is really well located for those trips in terms of connectivity to roads etc (it was only an hour from Bristol airport too). The hotel is in good order, our room was spacious, very... More 

Was this review helpful? Yes 2
Management response:

Dear Reviewer Thank you for posting your review , I am pleased to read that you found our hotel the perfect base for exploring the Cotswolds & the Wye Valley. My team will be delighted to read that their positive approach to customer service has been recognised by you, I must say they are great ambassadors for the hotel &... More 

1 review
4 of 5 stars Reviewed 3 weeks ago via mobile

Checked in was simple. Didn't receive everything as advertised for my room in my purchased package, however the staff were very quick in rectifying this. My light late lunch was very good. I really like that the sandwiches are served with fries instead of potato crisps. Dinner was even better. Credit to the chefs who prepared my fish and chips... More 

Was this review helpful? Yes
Management response:

Dear Reviewer Many thanks for posting such a constructive review of our hotel - Our Chefs & Food & Beverage team will be particularly pleased to have ben singled out for praise. We look forward to welcoming you back & hope you continue to enjoy our excellent fish & chips on your future visits! Kind regards Martin Orme More 

Contributor
13 reviews 13 reviews
10 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We got this through a deal so value for money it was great. However, we were in a room with 2 twin beds that were on castors which meant that you couldn't sit up against the headboard as you kept pushing the bed away from the wall which was infuriating. The cost of the food was really expensive but it... More 

Was this review helpful? Yes
Management response:

Dear Reviewer Thank you very much for posting a review following your stay at our hotel. I was sorry to learn that you were disapointed with your stay although I note you did in fact thnk that it was a value for money break. I would be pleased if you would contact me directly, so that I can further expolore... More 

west midlands
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Had a fab weekend, from walking into reception to leaving the building. Customer service is abs perfect, especially Tom who couldnt do enough for us. Even sent a birthday card up to our room. The rooms are lovely, bed comfortable, free toiletries. The restaurant is lovely and the breakfast was the best, plenty of choice. Our first visit to a... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Management response:

Thank you very much for taking the time to post your review. The team & especialy Tom will be very pleased to hear that that their efforts have been recognised in such a positive way.We are very proud of our breakfast so I was pleased to see that you thought it was the best! We hope to be able to... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I came back to the Thistle hotel where we got married 7 years ago. Our overnight stay was once again superb! Our three course meal was delicious. Special thanks to the waitress Jo who was friendly and professional. All the staff were brilliant. We'll definitely be back in the future.

Was this review helpful? Yes
Management response:

Dear Reviewer Thank you so much for posting such a positive review following your stay at our hotel. The team will be delighted to read that their efforts have been recognised with a score of 5 out of 5! Congratulations on your 7th wedding anniversary & we look forward to seeing you on your 8th if not before. Kind regards... More 

Wales
Top Contributor
132 reviews 132 reviews
38 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed here for two nights on a deal, breakfast both days and three course dinner second night. Very impressed with staff, who were very helpful and attentive. Room was on 2nd floor and ok. Bed was huge and very comfortable. Room and bathroom could do with some tlc but was fine. Bus No94 stops just outside and is every... More 

Was this review helpful? Yes
Management response:

Thank you very much for posting such a positive review of our hotel , to give us a score of 5 out of 5 is very pleasing indeed! I do hope that we have the opportunity of welcoming you back to Thistle Cheltenham in the not too distant future. Kind regards Martin Orme More 

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Coming up to the building is not the best quality of the Thistle Cheltenham but from the moment we arrived we had a lovely time there. The staff were friendly, the food was very good and the room was spacious enough, clean and well-supplied. Though they had an event the evening of our stay, we didn't hear any noise from... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Management response:

Dear Reviewer We were so pleased to receive your comments & to hear how pleased you were with all apsects of your stay, inparticular the friendliness of the staff , the quality of the food & the clean rooms. I do hope that we have the opportunity of welcoming you back again in the not too distant future. Kind regards... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Thistle Cheltenham Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Thistle Cheltenham Hotel

Address: Gloucester Road, Cheltenham GL51 0TS, England
Phone Number:
Location: United Kingdom > England > Cotswolds > Cheltenham
Price Range (Based on Average Rates): $
Hotel Class:4 star — Thistle Cheltenham Hotel 4*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Cheap Tickets, Agoda, Priceline, Despegar.com, TripOnline SA and Odigeo so you can book your Thistle Cheltenham Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Thistle Hotel Cheltenham
Cheltenham Thistle Hotel
Hotel Style:
#4 Luxury Hotel in Cheltenham
#5 Family Hotel in Cheltenham

97 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (66)
Viewed
Hotel & grounds (7)
Viewed
Room/suite (33)
Viewed
Bathroom (7)
Viewed
Dining (4)
Viewed
View from room (1)
Viewed
Other (14)

Management photos: Courtesy of the property manager

Viewed
All management photos (31)
Viewed
Room/suite (11)
Viewed
Hotel & grounds (5)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Dining (3)
Viewed
Other (10)
Hotels you might also like...
Check In Check Out
Price Your Stay