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Thistle Cheltenham Hotel

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Gloucester Road, Cheltenham GL51 0TS, England
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Thistle Cheltenham Hotel
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Thistle Cheltenham Hotel
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692 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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Cardiff, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Good location for exploring Cotswolds,once inside a lot better than I looks! No air con in our room but fan supplied, but too noisy at night to use.breakfast excellent, both food selection, quality and friendly helpful staff. Parking on site but look out for charges made.would recommend this hotel

Was this review helpful? Yes 1
Northampton, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very convenient location for Cheltenham. Evening meal excellent, nice touches in room (suite) incl toiletries, robes, slippers, whirlpool bath, water, fridge, tea/coffee plus "to go" hot drink cups. Also hairdryer in room. Special mention to Christine in the restaurant, outstanding customer service at both dinner and breakfast. Treated us like royalty.

Was this review helpful? Yes 2
Management response:

Such a positive review, thank you so much for providing this feedback. My coleague Christine is especially pleased to have been singled out on this occasion. We do hope you will plan a return visit in the very near future. Kind regards Martin Orme More 

Leicester, England, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here last weekend with 7 other family members to celebrate a relatives 18th Birthday. The hotel is lovely and has a good quality atmosphere to it. The recrption staff were great and let us store our bags as we arrived quite early. The rooms are a good size and beds are very comfy. Breakfast was superb with plenty... More 

Was this review helpful? Yes
Management response:

Thank you for posting such a positive review & on behalf of all of my team we wish your relative a very happy birthday. My team will be delighted to know that their efforts in terms of customer care & hospitality have been recognised by yourselves in such a positive way. Kind regards Martin Orme More 

Northern Ireland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have just returned from a visit to the Thistle, Cheltenham and would gladly recommend it. The room was excellent as was the breakfast. Surroundings are very pleasant and convenient but the most outstanding aspect of my stay was the helpful and friendly attitude of the staff. We arrived early and having a family occasion to attend a room was... More 

Was this review helpful? Yes
Management response:

Thank you so much for writing such a fantasic review - a score of 5 out of 5 is at good as it gets! I am pleased you enjoyed all the facilities & the catering , we are in the process of trying to make breakfast even better so you must try that next time you stay. Most of all... More 

Stevenage, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Room was very nice and clean. Food at dinner and lunch was good quality. Good location for Cheltenham and Gloucester. Secure Car Park which needs extra payment. Outside area pleasant. Air Conditioning actually works. Only complaints are that the furniture is showing age and it would be nice to plug in tablet/laptop into HDMI into the room television.

Was this review helpful? Yes
Management response:

My team will be delighted to read that you & your family had a great stay , thank you for your comments & we look forward to welcoming you back very soon. Kind regards Martin orme More 

Llandovery, United Kingdom
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

very friendly and helpful staff.Evening meal in restaurant was ok.good choice for buffet style breakfast.The bedroom was clean but very hot but there was a fan provided.will stay here again without a second thought.

Was this review helpful? Yes
Management response:

Thank you for posting your review following your one night stay , it is good to read that you wouldnt hesitate to return. KInd regards Martin Orme More 

Brisbane, Australia
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Everything in this hotel was as good as described, my only bad comment was the shower, this was a terrible shower, but then again this is one of the things I always judge my stay by. It is shame as the room was great, the wireless was quick and easy to use and the staff were most helpful and friendly.... More 

Was this review helpful? Yes
Management response:

Thank you for your review of our hotel , the team will be very pleased to read that you had an enjoyable stay. I was pleased to read that you found breakfast excellent as we are in fact now in the process of trying to make it even better! Your comment regading the shower pressure has been noted & my... More 

South Yorkshire, United Kingdom
Level Contributor
117 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We booked this hotel for a long week end around Cheltenham, taking advantage of one of their two nights with one evening meal offer. The hotel is in an good location if you are using a car to travel around the Cotswold. There is ample car paring on site. The hotel looks really ugly from the outside but is generally... More 

Was this review helpful? Yes 1
Management response:

Dear Reviewer I really appreciate you posting such a constructive comment following your stay at our hotel last weekend. Clearly the experiance you & your wife had in our Leisure Club was simply unaccacptable & for that I would ask you to accept my sincere apologies. I think that you can see both from your own experience of the hotel... More 

Cardiff, Wales
Level Contributor
142 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I arrived late and check in was quick and efficient; the room was comfortable and spacious. The bathroom looked as if it had recently been updated. I only had breakfast in the hotel so can't really comment on the food; there is a Harvester opposite so decided to go for that instead. I thought the cost of the stay was... More 

Was this review helpful? Yes 1
Management response:

Dear Reviewer Thank you for taking the time to post your review on TripAdvisor - The title of your review said it all! Thanks again. Kind regards Martin Orme More 

liverpool
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Would just like to say I have had a wonderful 4 days stay with the thistle on business all the staff where great and would just like to mention about Chris he helped sort out a problem with my room I'm back on business on Sunday so thanks thistle group ps the food was lovely and all the waiters and... More 

Was this review helpful? Yes
Management response:

Fantastic review - thank you so much for your kind comments. I have past on your thanks to Chris , he was as you can imagin extremely pleased to hear & read that his efforts had been recognised by yourself. I hope you continue to enjoy the rest of your stay. Kind regards Martin Orme More 

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