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The Golden Valley Hotel

Certificate of Excellence
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Gloucester Road, Cheltenham GL51 0TS, England (Formerly Thistle Cheltenham Hotel)
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1 room 1 guest
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721 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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blackheath
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

My husband, 3 year old and 7 month old stayed here over the bank holiday for 3 nights. We checked in and were given a little suite, which we were delighted with. There was a double bed (2 single mattresses joined together) and then a door through to a sofa bed. Although a good size, I must say the room... More 

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Borehamwood, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

Stayed just one night with friends I am only rating four star as we did not check out leisure facilities. The staff were very friendly and helpful; the rooms excellent, comfortable, nice size and very, very clean; the food was outstanding, both breakfast (long time since I've seen such a choice) and evening meal. Highly recommend.

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Chippenham, United Kingdom
Level Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed yesterday NEW

The rooms are large, clean and modern. I would have given it an excellent were it not for the £6 parking charge which one expects in a London hotel but not in Cheltenham!!! Also we had to have queue for breakfast because they did not have enough staff on duty. There were several tables that needed clearing, which was the... More 

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Dunstable, United Kingdom
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were with a Coach Party . arrived at 5pm to find that some rooms were not ready, which was bad as they knew we were due. They then offered a free drink at the bar as a compensation it was due to a lack of Staff. The rooms were very clean and had everything you required the beds were... More 

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Hemel Hempstead, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Really good location for exploring the Cotswolds. The staff made it for us, really helpful and friendly. The food was good and the room and bed very comfortable. Definite downside - parking is not free @ £6 per 24 hours

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700martin1234, General Manager at The Golden Valley Hotel, responded to this review

We were pleased to read that you found our hotel the perfect location to explore the Cotswolds - it is such a unique part of the UK! My team will be delighted to know that their efforts in terms of warm & friendly hospitality were recognised & appreciated by yourselves on this visit. I am sure there are parts of... More 

Glasgow, Scotland, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This hotel was just a convenient place to stop over (2 nights) on our long drive to Cornwall, what a pity we couldn't have stayed longer. Lovely décor throughout, a very warm welcome and an extremely clean and comfortable room. Stayed DB&B, the food was excellent and the service faultless, thanks to Joanne and her lovely boyfriend (sorry forgot his... More 

Was this review helpful? Yes 1
700martin1234, General Manager at The Golden Valley Hotel, responded to this review

Dear Reviewer Thank you so much for posting such positive comments about our hotel during your stop off on your way to Cornwall, l hopefully you will be able to stay longer next time especially if you want to use us as a base to explore the Cotswolds. The team & especially Joanne will be delighted to know that their... More 

Marlborough, United Kingdom
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Situated on a main road just outside Cheltenham, the hotel looks as though it was built in the 70s. What it lacks in architectural charm, it makes up for by very attentive service. There was also no road or other noise. We stayed here a night after moving out of the terrible Hatherley Manor hotel one night early. The rooms... More 

Was this review helpful? Yes 1
700martin1234, General Manager at The Golden Valley Hotel, responded to this review

We try very hard to look after our clients & it was pleasing to hear that you experienced a warm & friendly welcome to the hotel! I do hope that the next time you are in the area we will be your first choice! Thanks again Kind regards Martin Orme More 

Wakefield, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

We went to this hotel in order to attend a wedding at Manor by the Lake just round the corner. We had no great expectations but we were very pleasantly surprised, especially by the friendly staff. Dinner was good but our waitress was outstanding in the way she managed our party of 14 with both humour and subtle authority. She... More 

Was this review helpful? Yes 1
700martin1234, General Manager at The Golden Valley Hotel, responded to this review

Thank you for taking the time to post such a positive review of our hotel. The team will be very pleased to hear that their combined efforts have been recognised by yourselves. As you say we are very well located for guests that are attending weddings at Manor by the Lake , I do hope that you will plan another... More 

mid Wales, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Found this hotel great as a location to tour the Cotswolds, Cheltenham and Gloucester too. A bus conveniently runs from outside the hotel into both Cheltenham and Gloucester and was much easier than driving and parking. The hotel offers good value for money for a family break and the staff were very helpful and friendly. The breakfast was delicious with... More 

Was this review helpful? Yes 2
700martin1234, General Manager at The Golden Valley Hotel, responded to this review

Thank you for taking the time to post such a positive review of our hotel. As you say the hotel is situated in a perfect location to explore the Cotswolds. The team will be delighted to hear that you enjoyed your stay at the hotel & will be especially pleased to hear that you found our breakfast offering so good!... More 

Dartford, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

What kind of hotel chain now a days does not accept American Express!?!? whats more if that is the only card you have on you, the only option you are pretty much offered is not eating or drinking unless you want to go on a walk to find a worth while establishment that does. Overall the hotel is similar to... More 

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700martin1234, General Manager at The Golden Valley Hotel, responded to this review

Dear Reviewer Many thanks for posting your comments on TripAdvisor with regards to the use of American Express cards. I can confirm we did have an intermittent fault with our PDQ credit card machine which is now resolved, therefore I am happy to confirm that we do accept American Express cards in line with all reputable businesses. I am truly... More 

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