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All 18 Cheltenham hotels

Holiday Inn Express Cheltenham

3.0 of 5 Hotel   |   Dunalley Street 33, Cheltenham GL50 4AP, England
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80%
Ranked #10 of 18 hotels in Cheltenham
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Simon P Shrewsbury, United Kingdom
  • Reviews (348)
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348 people have reviewed this hotel

Traveler rating
    107
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
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English first
Shrewsbury, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is well situated and I was given room 262 which I found quiet and in good order. The staff encountered at all times were very friendly, efficient and helpful. The room was quite large although the bathroom was normal size which I find a little 'bijou' on occasions! The aircon worked very well and the room was cool... More

Was this review helpful? Yes
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Simon P, Thank you for providing us with your feedback on you resent stay at our hotel. At the Holiday Inn Express Cheltenham, we aim to provide our guests with a great start to their day. I am sorry to hear that, on this occasion, our breakfast did not meet your expectations and I would like to thank you... More

Hong Kong, China
2 reviews
3 of 5 stars Reviewed 1 week ago

Stayed for 4 nights. Room was clean but basic. Hotel had no parking. Breakfast was reasonable if again basic. Aircon was working fine. Staff were really helpful and very responsive. Hotel is about 15 mins plus walk from the nicer part of town. Given a choice l would recommend staying closer to montpellier and imperial gardens and pay a little... More

Was this review helpful? Yes
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Glyn T, Thank you for providing us with your feedback. As a Holiday Inn Express, we aim to provide our guests with a stay that meets all their expectations by keeping things simple and smart, for a stay that is spot-on. I am sorry to hear that, on this occasion, our hotel did not meet your expectations. I would... More

Stratford-upon-Avon, United Kingdom
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a modern HIEx in the centre of Cheltenham close to the new Brewery Cinema complex (with it's array of family restaurants - Harverster etc.). It doesn't have it's own car parking but there is a secure (I think!) NCP car park on the opposite corner. (£13 for 26 hours - but don't forget to ask for the discount... More

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Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Fuzzbox100, Thank you for taking the time to provide us with your feedback. At the Holiday Inn Express Cheltenham, we are continuously looking for ways to improve and all feedback is our key resource into making the necessary improvements, to provide our guests with a stay that meets all expectations. I would like to thank you for your feedback... More

Bristol, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here a couple of times now. The hotel itself is not bad at all. Unfortunately the air con unit in our room wasn't working properly which made it an uncomfortable night. The only area where this hotel needs improving is the breakfast on offer. Both times I've stayed I found the breakfast to be really poor.

Was this review helpful? Yes
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear James W, Thank you for providing us with your feedback. I am sorry to hear that your stay was disheartened by your breakfast experience. At the Holiday Inn Express Cheltenham, we are always looking to improve and your feedback our key resource. We have recently brought in higher quality products such as Heinz baked beans and Kelloggs cereals in... More

Brighton, United Kingdom
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for two nights. The hotel is close to the town, five minutes walk and you are the start of the main shops. The hotel was clean and tidy, staff seemed friendly. My room was clean, bathroom pristine. My complaints, the bed was reasonably comfy, however the pillows felt like I was laying my head on a slab... More

Was this review helpful? Yes 1
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Nicola B, Thank you for taking the time to provide us with your feedback on your recent stay at our hotel. It is with regret to hear that , on this occasion, your bedroom experience did not meet your expectations. We operate Comfort Cooling systems in our bedrooms with the aim of maintaining a steady temperature and a choice... More

Rochester, Kent
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After reading many TripAdvisor reviews I was afraid!! However, I needn't have worried. We were in room 160. First floor. The room was clean and tidy. Tea and coffee making facilities were provided. Hair dryer. The shower was amazingly good. Shower gel provided. Liquid soap provided at the sink area. Plenty of towels. We had a double bed, really comfortable,... More

Was this review helpful? Yes
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Fionat29, Thank you for taking the time to convey such positive feedback! I am thirlled to hear that you enjoyed your stay with us. As a Holiday Inn Express, we aim to provide our guests with an experience which is Simple, Smart and Spot-on to their needs, and I am absolutely delighted to hear that our hotel met your... More

Mossley
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here Sunday 29 June. Really helpful receptionist and sparkling clean hotel and room. Two things 1) parking is incredibly expensive 2) continental as the only choice is crap These aside, very comfortable and recommend for a night. On the rough side of town so don't expect a classy walk

Was this review helpful? Yes
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Gshaneg, Thank you for providing us with feedback on your recent stay at our hotel. I am sorry to hear that, on this occasion, our breakfast did not meet your expectations. As a Holiday Inn Express we offer a continental buffet with sausages, baked beans and scrambled eggs. In response to previous guest feedback we have introduced higher quality... More

Riverside, CA
Top Contributor
61 reviews 61 reviews
47 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is typical of the Holiday Inn Expresses in Britain: nothing fancy, but clean. The last time we were here we complained about the A/C and expensive WiFi access. This time the A/C actually worked, and the WiFi was free. Another reviewer had A/C problems, but it worked fine in our room. Parking: I was unable to find anything... More

Was this review helpful? Yes
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Murrieta1, Thank you for taking the time to provide us with feedback on your recent stay at our hotel. I am delighted to hear that you returned to our hotel, for a stay that met your expectations. We value all guest feedback as it is our most valuable resource for us to make the necessary improvements to provide all... More

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Really pleasant staff, very clean and comfortable room and shower was excellent. Air con wasn't noisy as in some places I've stayed. 'No frills' breakfast catering for all tastes which was perfectly adequate although I would advise giving the scrambled eggs a miss! Centrally situated near shops, restaurants, etc. I'd definitely stay there again. Shame there wasn't a wardrobe as... More

Was this review helpful? Yes
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Berlyblo, Thank you for taking the time to convey your positive feedback. I would like to thank you for your feedback on the breakfast as we are continuously looking for ways we can improve all aspects of our hotel and I have passed this on to the Breakfast team. It is great to hear that you enjoyed your stay... More

London, United Kingdom
Contributor
16 reviews 16 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed June 12, 2014

Positive: friendly staff, free and fast wifi, reasonable price, clean, room facing courtyard was quite, had air condition, central location Negative: bed was a bit hard, no free parking, limited choice for breakfast albeit included in price of room.

Was this review helpful? Yes 2
KimberleyHIEX, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear AZ_007_131, Thank you for taking the time to provide us with your feedback on your recent stay with us. I am sorry to hear that, on this occasion, our free breakfast did not meet your expectations. At the Holiday Inn Express Cheltenham, we are continuously looking to make improvements and I would like to thank you for your feedback... More

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Additional Information about Holiday Inn Express Cheltenham

Address: Dunalley Street 33, Cheltenham GL50 4AP, England
Phone Number:
Location: United Kingdom > England > Gloucestershire > Cotswolds > Cheltenham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style
#8 Romantic Hotel in Cheltenham
Hotel Class
Official Description (provided by the hotel)
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
Number of rooms
132

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