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All 17 Cheltenham hotels

Holiday Inn Express Cheltenham

3.0 of 5 Hotel   |   Dunalley Street 33, Cheltenham GL50 4AP, England
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Ranked #10 of 17 hotels in Cheltenham
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
stokemob stoke-on-trent
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325 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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stoke-on-trent
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at the holiday inn Cheltenham rooms are very good breakfast good location very good close to all shops bars and restaurants. Staff friendly and helpfully would stay here again when visiting Cheltenham would recommend this holiday inn

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KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review

Dear valued guest, Thank you for taking the time to provide us with your feedback. It is great to hear that our central location was convenient for your visit to Cheltenham, and I am delighted to pass your kind comments on to the team. We would love to welcome you back to our hotel again soon and would be more... More

Nottingham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Just back from a 2 night stay, very warm welcome from the staff, nothing too much trouble. Breakfast included in the price was more than adequate. Ignore the bad reviews on the breakfast, I'm fussy what I eat and they had plenty of choice. Ok scrambled egg, bacon and sausage every morning may not be your taste but it's included... More

Was this review helpful? Yes 1
KimberleyHIEX, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Clairabell71, Thank you for taking the time to provide us with your positive feedback. I am delighted to hear that you enjoyed your stay with us and that our free breakfast buffet provided you with a great start to your day. We hope to be able to welcome you back to our hotel again soon, please contact a member... More

Toronto
Contributor
19 reviews 19 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great location, many restaurants, stores and bars within short walking distance from the hotel. The staff is very friendly and helpful. The rooms are spacious and clean. Staying at this hotel also gives you free access to the gym across the street, which is one of the best gyms I've ever been to. It has a large salt water pool... More

Was this review helpful? Yes
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Marcin1, Thank you for taking the time to provide us with your feedback. At the Holiday Inn Express Cheltenham we are continuously striving to improve and all feedback is important to us. I am very happy to see you received the high standard of service and cleanliness that we always aim to achieve, and it is great to hear... More

wiltshire
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

On arrival we were greated by a young lad who was very welcoming and full of information whether it was a restaurant recomendation, the best pubs, bars and clubs to go to and things to see and do during our stay in Cheltenham. Very impressed with the staff at the hotel and this includes the breakfast staff. Rooms fine and... More

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KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Charlotte, Thank you for taking the time to provide your feedback. I am delighted to be able to pass on your kind words to the front of house, housekeeping, and breakfast teams. We hope to be able to welcome you back to our hotel again soon, please contact a member of the team on 01242 548 200 and we... More

Tamworth, United Kingdom
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good location, free street parking behind the hotel but check not in restricted area. Good rooms, small and basic but clean. Had few teenagers staying with rugby team but reception dealt with our concerns straight away. Excellent self serve breakfast. Would recommend

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KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Tracey, Thank you for takign the time to provide us with your positive feedback. I am sorry to hear that you had concerns during your stay regarding a rugby team, but it is great to see that the front of house team resolved this for you quickly, and I am overjoyed to be able to pass your feedback on... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We loved our stay here with friends. Staff were consistently friendly and helpful, remarkably so. Hotel is in a great location, next to an NCP car park which is handily discounted. Breakfast was nothing special but included in a v reasonable price and was varied so we were impressed in that respect. Would definitely stay again and thank you to... More

Was this review helpful? Yes 1
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review

Dear valued guest, I am thrilled to hear that you enjoyed your stay with us. It is wonderful to be able to pass on your kind words to the front of house team. As a Holiday Inn Express we offer a free continental buffet with sausages, baked beans and scrambled egg, which we are continuously working to improve. We do... More

Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 18, 2014

Small, but comfy rooms, lovely, friendly hotel staff, free fast wifi and yummy breakfast. Right in the heart of the city, so close to shops and eateries. There is no parking, but a large parking block next door and a discount is given. We have really enjoyed our stay and would recommend as worthy budget accommodation. A great start to... More

Was this review helpful? Yes 1
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Gina, Thank you for taking the time to provide us with your positive feedback. It is wonderful to hear that you enjoyed your stay with us and we hope to be able to welcome you back to our hotel again in the future. Please contact a member of our team at reservations@hiexcheltenham.com to make your next booking with us... More

Durham, United Kingdom
Top Contributor
99 reviews 99 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 16, 2014 via mobile

Nice hotel, typically holiday inn express, very clean and organised, staff really helpful to help with taxis or holding luggage etc. special mention to the lady on reception who tirelessly organised cabs for people and ensured they got into the right cabs. As it was Cheltenham festival week it was extremely busy but this shouldn't be an excuse for a... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Andrew S, Thank you for taking the time to leave our property a review regarding your experience. I am glad you like our helpful hotel staff and great rooms. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. I deeply regret the dissatisfaction... More

Ashbourne, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 15, 2014

We have stayed here for the last 5 years for the festival. They really do look after there regular customers they rang a few days before to check if we need the sofa bed making up i replied no but requested if we could have the same room as last year, to my surprise i was informed that I had... More

Was this review helpful? Yes 1
KimberleyHIEX, Duty Manager at Holiday Inn Express Cheltenham, responded to this review

Dear valued guest, Thank you for taking the time to provide your feedback. As a regular guest to our hotel, you are important to us and I hope that you continue to have an enjoyable experience when you stay at our hotel. We look forward to welcoming you back for another great Gold Cup Races next year! Kind regards, Jessica... More

Belgrade, Serbia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 10, 2014

I often stayed in this hotel over a period of 6-7 years due to business reasons. I can't say the hotel is poor or offering bad service, but it's just featureless. Only for sleep over with absolutely no offer on its premises. It is often used for some short business gatherings and meetings as it is equipped with 2 meeting... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear IvanaDJ, Thank you for taking the time to provide feedback on your stay. It is unfortunate the food selections prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the... More

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Additional Information about Holiday Inn Express Cheltenham

Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Express Cheltenham Hotel
Holiday Inn Cheltenham
Cheltenham Holiday Inn
Address: Dunalley Street 33, Cheltenham GL50 4AP, England
Phone Number:
Location: United Kingdom > England > Gloucestershire > Cotswolds > Cheltenham
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style:
#8 Romantic Hotel in Cheltenham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Official Description (provided by the hotel):
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
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