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All 19 Cheltenham hotels

Holiday Inn Express Cheltenham

3.0 of 5 Hotel   |   Dunalley Street 33, Cheltenham GL50 4AP, England
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Ranked #9 of 19 hotels in Cheltenham
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
VixSponge Yeovil, United Kingdom
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357 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Yeovil, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW via mobile

Booked for an overnight stay to visit friends in the centre of the town. Told over the phone we would receive complimentary newspapers and bottle of water. Upon arrival advised this was not the case, but that there were some newspapers available from reception. Room was the usual basic but suitable standard expected from Holiday Inn Express - clean and... More

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Cranbrook, null, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

You tend to know what to expect from a Holiday Inn Express but I must say, I was pleasantly surprised that this hotel offered more than I expected. I expected decent quality for a reasonable price - and was not disappointed. The hotel is well located, an easy stroll to the main shopping centre and right opposite the Brewery, where... More

Was this review helpful? Yes 1
Blyth, United Kingdom
Top Contributor
61 reviews 61 reviews
12 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a budget hotel but we had a very enjoyable stay. The room although small was very clean and tidy and serviced very well each day. The reception staff we met, Sylwia and Sandor are extremely friendly, approachable and informative with fantastic customer service skills. There is a good selection of breakfasts although only sausage, scrambled egg and beans... More

Was this review helpful? Yes 1
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Colhunt, Thank you for taking the time to share your experience with us. I have passed your kind comments on to Sandor and Sylwia and they were happy to hear that they had contributed to your overall experience at our hotel. All the HIEX Cheltenham team work hard to provide our guests with a stay to remember and I... More

Sheffield, United Kingdom
Top Contributor
70 reviews 70 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

The location - excellent. In the centre of Cheltenham. Easy to find the hotel. 8 minutes walk into the Town Centre. 3 minutes walk to some restaurants such as Ruby Tuesday, Apres, etc and also the Cineplex Cinema - perfect. Car parking - excellent. NCP next door and there is a discount for parking and a discount in some of... More

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Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Stephen C, Thank you for taking the time to write such a positive review! It is great to hear that you enjoyed your stay with us and I will be reading your kind comments out at our next team meeting. We hope that you will stay with us again, for your next visit to Cheltenham, and we would be... More

Malta
Senior Contributor
49 reviews 49 reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I must confess from the outset that I can find nothing untoward to say about my stay at The Holiday Inn Express in Cheltenham’s Dunnaley Street, even for the sake of giving my review some balance. It was a good decision to use it as a base from which to travel to other parts of the Cotswalds by public transport:... More

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Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Ray V, Thank you so much for your amazing 5 star review! I had the pleasure of reading it out to the team and everyone was thrilled to hear that their efforts were recognised. Reading your review I couldn't help but smile. We all hope that you enjoyed your time in Cheltenham with us, as we thoroughly enjoyed having... More

Contributor
17 reviews 17 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Clean and comfortable hotel with free wifi throughout the hotel, a big plus for me. Staff extremely pleasant and helpful. Breakfast was included, choice perhaps limited though, only beans, sausage and scrambled egg in the hot buffet area. Rooms were late to become available, check in time was 3pm but lots of folk waiting around for there rooms, including ourselves... More

Was this review helpful? Yes 1
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Ange1o-Custode, Thank you for providing us with your feedback. I am sorry to hear that upon arrival to the hotel your booking did not meet your expectations, however I am happy that the team could resolve this for you quickly and efficiently. Our aim as a Holiday Inn Express is to provide all our guests with a stay that... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Holiday Inn is a great hotel located near the center of town, bus stop and a neat restaurant area. It is a familiar name and an easy walk, but the best part was the staff. In particular we were lucky enough to arrive and meet Sylwia at the front desk. Make sure you meet Sylwia! She not only will... More

Was this review helpful? Yes 1
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Alex E, Thank you for your amazing review! It was a pleasure passing your kind comments on to Sandor, Sylwia and the team. We are all thrilled to hear that you enjoyed your stay with us and your review certainly made our day! We look forward to seeing you again. Please contact us on 01242 548 200 to book... More

Lydd, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We went as a Cricket tour party of 19. The location is superb as you can walk into the city centre which has plenty of restaurants and shops. The overall look of the hotel is superb, nice and modern with a 24 hours bar and reception. We found that the bar was too expensive for us but then again we... More

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Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Adam L, Thanks for your great review! I am sorry to hear that our Breakfast buffet may not have given you the Express start to your day, that we aim to provide and I have passed your comments on to the Breakfast team. Myself and the team are really happy to hear that you all enjoyed your stay with... More

Shrewsbury, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 27, 2014

The hotel is well situated and I was given room 262 which I found quiet and in good order. The staff encountered at all times were very friendly, efficient and helpful. The room was quite large although the bathroom was normal size which I find a little 'bijou' on occasions! The aircon worked very well and the room was cool... More

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Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Simon P, Thank you for providing us with your feedback on you resent stay at our hotel. At the Holiday Inn Express Cheltenham, we aim to provide our guests with a great start to their day. I am sorry to hear that, on this occasion, our breakfast did not meet your expectations and I would like to thank you... More

Hong Kong, China
2 reviews
3 of 5 stars Reviewed July 22, 2014

Stayed for 4 nights. Room was clean but basic. Hotel had no parking. Breakfast was reasonable if again basic. Aircon was working fine. Staff were really helpful and very responsive. Hotel is about 15 mins plus walk from the nicer part of town. Given a choice l would recommend staying closer to montpellier and imperial gardens and pay a little... More

Was this review helpful? Yes
Jessica P, Guest Experience Champion at Holiday Inn Express Cheltenham, responded to this review

Dear Glyn T, Thank you for providing us with your feedback. As a Holiday Inn Express, we aim to provide our guests with a stay that meets all their expectations by keeping things simple and smart, for a stay that is spot-on. I am sorry to hear that, on this occasion, our hotel did not meet your expectations. I would... More

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Additional Information about Holiday Inn Express Cheltenham

Address: Dunalley Street 33, Cheltenham GL50 4AP, England
Phone Number:
Location: United Kingdom > England > Cotswolds > Cheltenham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Wheelchair access
Hotel Style
#8 Romantic Hotel in Cheltenham
Hotel Class
Official Description (provided by the hotel)
AWARD WINNER - 'Hotel of the Year 2012' Award!We welcome you to the award-winning Holiday Inn Express Cheltenham hotel, opposite The Brewery complex. This exciting hotel is perfectly located in Cheltenham Town Centre, and is a short journey from Cheltenham Racecourse. Cheltenham is a beautiful spa town located in the heart of The Cotswolds, famous for its horse racing, Regency heritage and architecture. Easy access to the hotel via M5, Junction 10, and 1 mile to Cheltenham railway station and 50 miles to Bristol Airport. Holiday Inn Express Cheltenham hotel offers 132 air conditioned en suite bedrooms with modern facilities including high speed internet access and WIFI. All room rates include Complimentary Continental Buffet Breakfast. Guests have free use of health facilities at Fitness First, along with up to 25% off food at well known branded restaurants opposite the hotel. NCP car parking is available adjacent to the hotel. ***Don't forget to book now for this years Summer Festivals in Cheltenham***. Getting out and about, see Cheltenham, the Cotswolds, Cheltenham Racecourse, the Cotswold Wildlife Park, Westonbirt Arboretum, Sudeley Castle, Slimbridge Wild Fowl Trust and the Forest of Dean. So whether you re visiting Cheltenham for meetings, business or pleasure, you will receive a warm welcome at the Holiday Inn Express Cheltenham hotel. ... more   less 
Number of rooms
132

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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