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Holiday Inn Express Cheltenham

3.0 of 5
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Dunalley Street 33, Cheltenham GL50 4AP, England
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Holiday Inn Express Cheltenham
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Ranked #11 of 19 Hotels in Cheltenham
A recent review
5 of 5 stars reviewed 4 days ago
Carron2014 Peterborough, United Kingdom
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443 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Peterborough, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here last weekend for two nights with a group of approx. 70 fellow choir members as we were competing in Cheltenham Festival of Performing Arts. Registration was dealt with quickly and efficiently by three members of staff at Reception. All of us were given handouts with Wi Fi details, also lots of vouchers for discounts at local restaurants.... More 

Was this review helpful? Yes
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Carron2014, Thank you so much for the awesome five star review. It is fantastic to see that you and your fellow choir members enjoyed your stay and had a smooth experience from start to finish, as we know that this is very important with such a large group. I hope that everything went well in Gloucester and we look... More 

Aberystwyth
Top Contributor
70 reviews 70 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here for 2 nights for a reunion. As expected the Holiday Inn Express was excellent, spotlessly clean & a lovely breakfast. All this as well as being ideally situated in the heart of beautiful Cheltenham. Positively ideal in every sense. Car parking attracted a discount but one of our group ended up with a fee of £26 even... More 

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Chris H, Thank you for the lovely review! I have passed on your lovely comments to the team, who are all thrilled to see that you found the hotel to be ideally situated, as well as comfortable and clean. We look forward to hearing from you the next time you are in the local area. Kind regards, Lucy Hartnell... More 

Birmingham, United Kingdom
Senior Contributor
41 reviews 41 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I were staying in Cheltenham for a weekend break. Having searched online we found this hotel! It's situation was excellent with a great breakfast included. From when we arrived the staff could not have been any more helpful including walking maps and the booking of taxis

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Paul S Thank you for your great review. It is really great to see such positive comments about the hotel. We are so lucky to have such a great location, with easy access to the town centre and all the shops and restaurants and it is great to see that you managed to take full advantage of this during... More 

Peterborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 1 week ago NEW

Stayed 2 nights in the Hotel - staff were friendly, attentive and nothing was too much trouble. 24 hour service - with a smile. The Hotel was clean, the breakfast (included) was more than ample and had a great choice of dishes. If there is one drawback it is that the beds were too 'bouncy'... I kept waking up every... More 

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Molly1711, Thank you for your awesome review. We are all so glad that you enjoyed every aspect of your stay, even if the beds were a little too ‘bouncy’. I hope that this will not put you off staying with us again, as we all look forward to welcoming you back the next time you are in the area.... More 

London, United Kingdom
Top Contributor
126 reviews 126 reviews
34 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is ideal, it is situated in the heart of Cheltenham and provides 25% on the next door NCP car park. It is quiet, comfortable and rather basic, as any Holiday INN express. Regrettably, the prices are rather like a standard Holiday Inn, but I suppose the price reflects the truly central location, as it is not more than... More 

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Francesco G, Thank you for taking the time to review your stay with us. I am glad that you found us to be quiet and comfortable, even though we are in a very central location for the town. Our prices do tend to vary, which is why we recommend that you always book directly with us – as we... More 

Goodwick, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Clean rooms with organized front desk staff, discount from parking garage, quick service at bar, and good breakfast included in price. Able to talk with your friends at the bar without loud music ruining your experience.

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Karen T, Thank you for the lovely review. I am so happy that you enjoyed your whole experience with us and were able to enjoy a drink in our cosy bar area without having to shout to be heard! The team all look forward to seeing you the next time you are in the area. Kind regards, Lucy Hartnell... More 

London, United Kingdom
Top Contributor
74 reviews 74 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited Holiday inn Express at Cheltenham for the Jazz festival. The hotel is an ideal location within walking distance of the parks very close to the town centre. The hotel was lovely very clean. The staff were very helpful with directions and advice. Really enjoyed the breakfast. The Jazz was great really also a good atmosphere. Would recommend this city... More 

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear christine r, Wow! Thank you for the lovely five star review! I am really happy to see that you had a fantastic weekend stay with us and had the time to enjoy the great atmosphere at the Cheltenham Jazz Festival. It is also great to see that you found our hotel to be clean with helpful, friendly staff. We... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Held My wedding reception here and I honestly can't fault them! other than a few hiccups towards the end of the night, it was fantastic and made the whole day even more perfect. Jessica and Lauren were so professional and friendly, they kept me at ease when it kicked off. Every little detail they put into my wedding, I loved.... More 

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WillG-GeneralManager, Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Neenx Firstly a massive Congratulations to you and your Husband on the Big Day - I am delighted you enjoyed the champagne on this very special occasion. I have shared your very kind words with my team who really enjoyed being part of your big day at the hotel. Best Wishes for the future from myself, Lauren, Jessica and... More 

swansea
Contributor
16 reviews 16 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Lovely and welcoming check in, room adequate but budget feel. Absolutely wrong end if town felt unsafe walking back at night from Jazz Festival. Breakfast should offer bacon and eggs not just pre prepared scrambled eggs. Have stayed at better. If ever at Cheltenham again will stay Montoelier end

Was this review helpful? Yes
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Langlands   Thank you so much for taking the time to give us your feedback – your comments are very welcome. I hope you had a lovely time at the Jazz Festival. We are sorry to hear that the hotel location did not meet your expectations – we pride ourselves on our great town centre setting and the proximity... More 

Warwickshire, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very clean rooms and communal areas. Staff really friendly and helpful. Breakfast average but very reasonably priced so can't ask for more. Great location very close to ton and amenities. Would definitely stay here again.

Was this review helpful? Yes
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Phil J, Thank you for the lovely review. I am so glad that you enjoyed your stay with us and found us to be a very good budget priced hotel. We look forward to welcoming you back again soon. Kind regards, Lucy Hartnell Guest Experience Champion More 

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