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Holiday Inn Express Cheltenham

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Dunalley Street 33, Cheltenham GL50 4AP, England
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Holiday Inn Express Cheltenham
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512 Reviews from our TripAdvisor Community

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Stone
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We have been staying at this hotel for a number of years and are always looked after brilliantly. We stay mainly when horse racing and the hotel is always busy but the service Lauren and her team give time after time is excellent. The hotel is located a short walk away from the town centre and opposite a number of... More 

Helpful?
Thank PeteStef
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear PeteStef, Thank you so much for the lovely review. I have passed on all the great comments to the team and we look forward to seeing you in a few weeks for Gold Cup Day! Warmest regards, Lucy Hartnell Guest Experience Champion More 

London, United Kingdom
Level Contributor
96 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed there during a short business trip in early December 2015 Check-in staff were chatty and helpful, the room was clean and well equipped (for the standard offered/price paid). Breakfast menu offered a wide range of options. And now for the key highlight - access to the Fitness First gym/swimming pool across the road - free of charge, means... More 

Helpful?
Thank Melafafon
Swansea, United Kingdom
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for the weekend with another couple - primarily to visit the Christmas Market in the town centre (which was disappointing). Hotel is in a perfect position to visit the town, but it is just out of the hustle and bustle. Room was actually very nice: quiet, clean and comfortable. The staff were friendly and helpful. The hotel was... More 

Helpful?
Thank HistoryStudent
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear HistoryStudent, Thank you for taking the time to review your stay with us. It is great to see that you found our hotel to be in such a good central location, with easy access to local pubs, restaurants and shopping. It is sad to see that you found our Bar prices expensive, as we pride ourselves on matching the... More 

Level Contributor
67 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Great hotel, great location. Looks quite new as it was very clean and well kept. Easy quick checkin and I did like the little pack I was given with a city centre map, wifi code and local restaurants offers they have organised. Room clean tidy and very quite, no bath though. Bed / mattress ok. Has a little bar by... More 

Helpful?
Thank Simon S
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Simon S, Thank you for the great review! It is lovely to see that you found the hotel in good condition and an awesome central location. I am glad that you found our welcome pack useful! There is so much to do in Cheltenham, it would be a shame to miss out on some of the local attractions! If... More 

Mandria, Cyprus
Level Contributor
101 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 4, 2016

We stayed at HI Express in Cheltenham for three nights over the period from 30th December 2015 to 2nd January 2016. The hotel is very conveniently located within easy walking reach of the town centre and attractions such as Montpellier and Cheltenham Race Course. Overall, our stay was very good. The welcome we received at reception and the service throughout... More 

Helpful?
Thank AlnLes
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear AlnLes, Thank you for the great four star review. I have passed on your lovely comments to the team, who are all thrilled that you had such an enjoyable stay with us. It is a shame to see that you did not enjoy our Express Start breakfast though, as we like all our guests to get a great start... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

Good location, within close proximity to the night life and town centre. The cinema complex over the road is brilliant with many bars and restaurants. Pay for parking at hotel in the multi-storey car park next to. You can get the reception staff to give you a disc to insert in ticket machine to get a discount off your parking... More 

Helpful?
Thank Haley C
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Haley C, Thank you for the lovely review. It is great to see that you found the central location, close to the Brewery, beneficial for your girly weekend away. I hope that the next time you fancy either a girly weekend or maybe just a quiet break you will give us a call, as we would love to see... More 

1 review
5 of 5 stars Reviewed December 23, 2015

Family of four stayed one night. The location is perfect for the town centre and our rooms were clean, comfortable and quiet. We enjoyed the guest area off the lobby - the bar was a nice place to meet friends. All the staff were friendly and extremely helpful. They did their utmost and went beyond expectations to assist with our... More 

Helpful?
Thank Mary E
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Mary E, Thank you so much for such a lovely review. The team are all thrilled by your comments and really glad that you had such a great stay with us. Please do call in if you are ever in the area again, as we would love to see you. Kind regards, Lucy Hartnell Guest Experience Champion More 

Bilthoven, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 10, 2015

Hotel is perfectly situated near the town centre. Parking in nearby Car Park ( with hotel discount, still quite expensive ) Staff were very helpful. Everything is clean, staff are efficient, room is a good size. Breakfast, good selection, just no bacon to finish off our English Breakfast Experience. Overall , very good value for money.

Helpful?
Thank StarndMan
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear StarndMan, Thank you for such a great review. It is lovely to see such great feedback and I have passed this onto the team, who are all thrilled and hope to see you the next time you are in the Cotswolds. Please don't be a stranger! Kind regards, Lucy Hartnell Guest Experience Champion More 

Singapore, Singapore
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 9, 2015 via mobile

I booked an airbnb down the road and it was too claustrophobic. I was very traumatised and came across this as I was going to the promenade and the city centre. I just walked in to find out the price of the room as i was procrastinating going back to the accomodation. I have no complaints. It is my saviour!... More 

Helpful?
Thank Gowri23
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Gowri23, Thank you for taking the time to leave us a review. I am so glad that we were able to give you the rescue you needed. Please don't forget us the next time you are in the Cotswolds. Kind regards, Lucy Hartnell Guest Experience Champion More 

Kingston-upon-Hull, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed December 3, 2015

My title says it all really. Very basic hotel but clean and comfortable. Certainly adequate for a business stay. The breakfast was however truly appalling. The hot buffet consisted of tasteless sausages, tasteless beans and tasteless & dried out scrambled egg ...all repeated twice on the buffet to create the illusion of choice. It was truly terrible & all three... More 

Helpful?
Thank Bob389
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Bob389, Thank you for taking the time to review your stay with us. It is sad to see that our Express Start breakfast did not live up to expectations. I have passed your feedback on so that we can work on improving the breakfast that we offer. I do hope that you will be back in the future to... More 

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