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All 20 Cheltenham hotels

Holiday Inn Express Cheltenham

3.0 of 5 Hotel   |   Dunalley Street 33, Cheltenham GL50 4AP, England
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Ranked #12 of 20 Hotels in Cheltenham
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
GJA1 Bournemouth
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386 reviews from our community

Traveler rating
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    175
    67
    13
    11
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79
132
22
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bournemouth
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I regularly stay in this hotel when in Cheltenham - and have done for several years. In terms of rooms, facilities etc it is much like any other HI Express - and is pretty reasonable value for its location. The thing that sets it apart from other similar budget hotels (especially some in this chain) is that the staff are... More 

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Clean, comfortable and just a mile from the Racetrack, but the thing that made the stay special was the brilliant Customer Service from Lucy on reception... Nothing was too much trouble and also made the time to chat and get to know us... The manager should take a lot of credit, because this is a well run operation...

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Singapore, Singapore
Contributor
15 reviews 15 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I've stayed at this hotel for one night as I did not want to drive back home the same evening. Generally, the hotel offers efficiency and cleanliness in a simple environment. The building is new-ish and I had a quiet room, although there was a party going on downstairs until midnight, which in my case was fine but other guests... More 

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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a great hotel for a quick and cost effective stopover. The staff are friendly, although the facilities at the hotel are standard it's located nicely next to the brewery mall which has some great restaurants. As with holiday inn express the bathrooms are small and functional but it is what it is. Shame about them not having a... More 

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Bristol, England, United Kingdom
Contributor
16 reviews 16 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I am writing this review at 7 on a Sunday morning. Why you ask? Because the sound of the internal pipe works have kept me awake half the night. It sounds like cisterns filling, but all night? Main hotel is good, bar area good, rooms good but a hotel is all about sleep and I have had none. Location to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear bristolmark2391, Thank you for taking time to write your review about our hotel. I am glad you found our hotel and location commendable. I want to assure you we work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. However, please accept our sincere apologies for the... More 

Kaiserslautern, Germany
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

There were some major issues with this hotel: 1. Parking is non-existent on property. There is an NCP garage directly across the street from it, but that is an expensive option. It is very inconvenient in the sense that there is no check-in lane from which you can conveniently unload luggage from your vehicle. There's a small pull-off in front,... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear DaJmon, Thank you for the detailed review regarding your stay with us. I am pleased to read that you found our location convenient and regarded the comfort of the beds and pillows. On the other hand, it is regrettable that some of the amenities,facilities, and services received fell below your expectations. It is certainly not our intent to inconvenience... More 

King's Lynn, United Kingdom
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very clean and new hotel. Opposite npc car park so handy for safe parking. Staff are friendly and helpful. Would stay again if in area. Breakfast was ok it is an express though. Room price was high but town was busy when I stayed.

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Youngy520, Thank you for the lovely 4 star review. It’s fantastic to see that you enjoyed your stay with us and found the hotel to be very clean and staff helpful, even though you felt the room rate was a little high. We would love to welcome you back to our hotel again soon. Kind regards, Lucy Hartnell Guest... More 

Arlington, Virginia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 9, 2014

Stayed one night while visiting relatives in the area. The reception area is very nice with and adjacent bar and nice sitting area. Rooms were simple but will kept and clean. The bed was comfortable and we slept well as all was quiet. The inclusive breakfast buffet is excellent, with full English, as well as good selection of continental offerings.... More 

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Arlingtoniantravelle, Thank you for your four star review. Its great to see that you got a good night's sleep in our comfy beds and then fully enjoyed your Express Breakfast with us. We hope to see you again soon! Kind regards, Lucy Hartnell Guest Experience Champion More 

Coventry
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 9, 2014

We stayed one night at this hotel and found it to be a very pleasant place to stay. The room was large and immaculately clean. The bathroom was bright and the shower larger than average. The breakfast was very tasty and more than adequate. The staff were all friendly and helpful.It is ideally located for the shops and a stones... More 

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear 1Catherine, Wow! Thank you so much for the lovely five star review! Its fantastic to see that you found the rooms clean and bright. The team are thrilled that you enjoyed your breakfast and found them all to be super helpful. Thanks again and we hope you come back to visit soon. Kind regards, Lucy Hartnell Guest Experience Champion More 

Carmarthen, United Kingdom
Top Contributor
89 reviews 89 reviews
34 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed November 9, 2014

Although the rooms are basic, they are spotless, with comfy beds and everything you need to hand. The price was also very reasonable. I had six rooms booked, and a meeting room for a wine tasting I was organising, and the staff on reception could not have been more helpful, from making sure everybody was comfortable, keeping an eye out... More 

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear lodesgymraeg, Thank you for the wonderful five star review! I am so glad everything went to plan and that you and your friends all enjoyed their stay with us. I have passed onto the team your lovely comments and they are so happy that they managed to help create such a great experience. Thanks once again and give us... More 

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Additional Information about Holiday Inn Express Cheltenham

Address: Dunalley Street 33, Cheltenham GL50 4AP, England
Phone Number:
Location: United Kingdom > England > Cotswolds > Cheltenham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn
Hotel Style:
#9 Romantic Hotel in Cheltenham

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