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All 19 Cheltenham hotels

Holiday Inn Express Cheltenham

3.0 of 5 Hotel   |   Dunalley Street 33, Cheltenham GL50 4AP, England
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Ranked #10 of 19 Hotels in Cheltenham
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Steven G Bristol, Rhode Island
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372 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bristol, Rhode Island
Contributor
19 reviews 19 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

A very clean and efficient hotel, with good staff. The rooms were good, clean and comfortable, however the bathroom was on the small size but to be expected considering it is a budget hotel. I've stayed in other budget hotels and holiday inn seem to get it right if you compare them to ibis for example.

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Sykesville, Maryland
Top Contributor
68 reviews 68 reviews
20 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This Holiday Inn Express is clean and bright. The staff, were friendly, but not one of them had English as a first language. I had a twin room with two queen beds. My bed was firmer than I expected, and the pillows not up tot he HI standard. It did appear as if they added the second bed as an... More

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UK
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

Just spent three nights at this hotel and had a very comfortable stay. We were checked in by Lucy who was exceptionally friendly and informative. The hotel is really handy for the town centre and close by a selection of restaurants for your evening meal. No dedicated hotel car park means using the NCP next door, so build use of... More

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Keswick Thank you for the lovely four star review! The team are all really glad that you enjoyed your stay with us, and look forward to welcoming you back soon! Kind Regards, Lucy Hartnell Guests Experience Champion More

UK
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nice welcome by the staff. Room overlooked the courtyard. Room was smaller than a Premier Inn one, and bed was only a double unlike the Premier Inn 5' king size. Breakfast and wifi was included in the price. Breakfast was all you can eat, cereals, juices, fruit, toast etc, although the hot food was only sausages, baked beans and scrambled... More

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London, United Kingdom
Top Contributor
54 reviews 54 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed there for one night to visit our daughter at Cheltenham university. Location is excellent, handy for the all shops and restaurants in the centre of Cheltenham. Staff were lovely our room was very clean. Would definitely stay there again when visiting her.

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Christine R Thank you so much for the wonderful 4 star review! We are delighted to see that you enjoyed your most recent stay with us. The staff are thrilled to get a mention and look forward to welcoming you back soon. Kind Regards, Lucy Hartnell Guests Experience Champion More

Preston, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel clean and modern, breakfast fine if not exactly a full English. NCP car park worked well, bought a 1 week ticket and we could come and go as we pleased. Hotel location good with a good selection of places to eat located within the nearby Brewary centre. One downside of the hotel is that the beds aren't particularly comfortable,... More

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Phillip H, Thank you for taking the time to leave us a review. It’s great to see that you took full advantage of the location. We are really lucky to be so close to the town centre and in the heart of the Cotswolds. It’s sad to see that you found the beds uncomfortably soft - we take our... More

Bristol
Top Contributor
51 reviews 51 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here on a Friday evening , The Hotel is in a great central location with NCP car park next door , You get discount on this . The bar is very good and prices are not to bad ,The rooms a as you would expect for a HI They really do let themselves down with Breakfast , Cheap... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear jeffcarBristol, Thank you for taking the time to share your feedback with us about your stay. It is good to know that our location was convenient for your needs. However, it is regretful that the breakfast selection was below par. I have noted your concerns, it'll be definitely considered for improvements needed in what we can offer. Sincerely, Pam... More

Inverness, United Kingdom
Top Contributor
54 reviews 54 reviews
30 hotel reviews
154 helpful votes 154 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Usually when we have had to stay in chain hotels, we have been underwhelmed. This is not the case with the Cheltenham Holiday Inn Express. The welcome we got when arriving was warm and sincere and we were thrilled to find that our booking included breakfast. Our room was large and well appointed and the wet room bathroom (I am... More

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear SouthernBelle52 Wow! That is such a wonderful review. The staff are so glad that you enjoyed your stay and found your room to be all you could hope for. Feel free to give the team a call at anytime should you wish to repeat this great experience. We would love to see you again. Kind regards, Lucy Hartnell Guest... More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here for 2 nights for the National Brass Band Championships weekend. Having never stayed in a Holiday Inn before, my expectations were that it would be the same as the other "Inns" and "Lodges" Id been to but was pleasently surprised at the high quality. I was in room 211, it faced the road but I found it to... More

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Ladylairdy84, Thank you so much for the amazing 5 star review! I am glad that you enjoyed the weekend as much as the staff did! All your comments are really lovely, and the team are exhilarated to see that all their hard work paid off. We hope you will be back for another great weekend soon. Give us a... More

Melton Mowbray, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel adequate but basic. Room comfortable but our stay was let down by the breakfast. Attitude of reception staff not brilliant with the exception of the girl who first welcomed us. Breakfast disorganised, tasteless scrambled egg, cheap sausages and average beans. That's the 'full English' offered! Bread just average sliced. Would not stay there again.

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear SheilaAnn_11, Thank you for taking the time to review your stay with us. I am sorry to see that you felt our breakfast let down your stay as we really like to help our guests get the start that they need in the morning to help them explore the beautiful countryside. We thank you for this feedback though, as... More

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Additional Information about Holiday Inn Express Cheltenham

Address: Dunalley Street 33, Cheltenham GL50 4AP, England
Phone Number:
Location: United Kingdom > England > Cotswolds > Cheltenham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Cheltenham 3*
Number of rooms: 132
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Also Known As:
Holiday Inn Express Cheltenham Hotel Cheltenham
Holiday Inn Cheltenham
Cheltenham Holiday Inn

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