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Holiday Inn Express Cheltenham

Certificate of Excellence
3.0 of 5
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Dunalley Street 33, Cheltenham GL50 4AP, England
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Holiday Inn Express Cheltenham
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Ranked #10 of 19 Hotels in Cheltenham
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Tania B Cheltenham, England, United Kingdom
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428 reviews from our community

Traveler rating
    135
    193
    75
    14
    11
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85
147
24
87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cheltenham, England, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

We had a good night in the hotel. Everyone was very nice and frendly room was clean enough bed sheets looked a bit woorn but there was that smell I the room a smell of old I would say. Overall it was ok.

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Tania B, Thank you for your review about your most recent stay with us. Its great to see that you had a good night with us and you found the team to be friendly and helpful, however it is sad to see that our rooms did not live up to expectations. I really hope this will not put you... More 

Swansea, United Kingdom
Top Contributor
121 reviews 121 reviews
41 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our third stay in this hotel and as usual everything was as expected. Extra pillows I requested prior to our stay were provided and we had a very comfortable couple of rooms on the 4th floor in a quiet part of the hotel. The staff on reception are very welcoming and we were able to check in well before the... More 

Was this review helpful? Yes 1
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear swanseajen, Wow! Thank you for the awesome review! It is really lovely when we have return guests that find everything is just the way they want it to be. The team are all really happy to see the lovely comments and are glad to see that you had an enjoyable stay. As your first choice of hotel in Cheltenham... More 

Stafford, United Kingdom
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed over Easter period nice hotel. Staff were very pleasant and did not mind being asked for extra coffee etc. Room large and beds were comfortable,good shower. Breakfast was good but there was no bacon only sausage as meat choice. Hotel was very convenient for the centre of Cheltenham. No on site parking, but public parking was close by the... More 

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear 323cooke, Thank you for taking the time to review your stay. I am really happy to see that you enjoyed your stay with us over the Easter period and found us to be in a really convenient location. We are so lucky to be so close to the town centre and although we do not have our own car... More 

Abertillery
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I once grumbled that the only drawback with this hotel was the breakfast. But, guess what? They listened and now their breakfasts have improved a thousand per cent. Now this hotel cannot be beaten for value for money and convenient location.

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear hughmitch2, Thank you for the amazing review! We care about our guests and when they leave us feedback we do everything we can to try and improve this for the next time they are with us, so its really good to see that you found our Express Start had improved! Thank you again for the lovely comments, and don't... More 

Mumbai (Bombay), India
Contributor
11 reviews 11 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Excellent location , Very friendly employees . Got a polycom phone in the room for conferencing,,,,,,neat and clean rooms ...breakfast is good but it is the same everyday ,,,,very helpful staff ....would recommend this to others ..

Was this review helpful? Yes 1
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Sudiptac, Thank you for taking the time to review your stay with us. Its is great to see that you think this hotel is great for a business trip, and that you found the hotel to be in a fantastic location with really friendly and helpful staff. We have also taken on board your comments regarding breakfast, and are... More 

norfolk
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Clean, comfortable with helpful smiling staff. What more could I ask for? Check in and out quick and easy, bar staff smiled, room clean and tidy with comfy bed. One question - why no socket near the bed? Stayed two nights to visit my Dad and will go again.

Was this review helpful? Yes
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear ttimbo59, Thank you for the great review. I am really happy to see that you found our hotel to be clean and comfortable, with a happy, smiling team to welcome you. We all look forward to seeing you again soon. Kind regards, Lucy Hartnell Guest Experience Champion More 

Wales
Top Contributor
50 reviews 50 reviews
21 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I would agree with most of the other reviews on this hotel. It is perfectly located on the edge of the Town Centre within easy reach of a wide variety of restaurants. Don't expect too many frills, it is a basic modern 3 star hotel which is clean and functional. The reception staff were friendly and helpful and provided discount... More 

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Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear NickMaggieWales, Thank you for taking the time to review your stay with us. I am glad to see that you took full advantage of our great location and the offers that we have with some of the local restaurants, and that you found the team to be friendly and helpful. The team pride themselves on great customer service and... More 

Sheffield, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed over easter weekend. Decent size room no bath only shower. Toiletries provided hairdrier and tea and coffee. Breakfast included scrambled egg sausage beans toast cereal yoghurt pastries fruit. 5-10mins walk to town 15 mins to montpellier area. Parking in NCP next door £13 for 24 hours but get 25% off at reception. Brewery centre opposite hotel nandos harvester chiquitos... More 

Was this review helpful? Yes
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear glynnbo, Thank you for your informative four star review. It is great to see that you took full advantage of our fantastic location close to the centre of Cheltenham and enjoyed our Express Start breakfast. I hope that the cost of the parking won't put you off coming to stay with us again, as we would love to see... More 

Senior Reviewer
10 reviews 10 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Visiting here on our way to Wales. Neat n clean and good service as usual. Only thing is there is no hotel parking so need to park across road in NCP parking and drag the suitcases to hotel. Hotel said they would give discount on the Parking fees. Comfortable extra double bed for kids .

Was this review helpful? Yes
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear Ronniesagan, Thank you for the lovely review! Its great to see that you found the hotel to be neat and clean, and you got the great service from the team that you are used to. We do offer discount with the NCP Car park as we do not have our own car park, however we do also have a... More 

Harrisburg, Pennsylvania
Top Contributor
110 reviews 110 reviews
32 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a typical Holiday Inn Express, so no charm, but good service, good rooms and a good breakfast. The in-room wifi worked well. It is located across the street from The Brewery, which had a variety of restaurants.

Was this review helpful? Yes
Lucy H, Guest Relations Manager at Holiday Inn Express Cheltenham, responded to this review

Dear bluebnt, Thank you for your lovely five star review! The team are all really proud to see that they gave great service and that you enjoyed your breakfast with us. Being in the centre of Cheltenham really does have it's advantages, as we are so close to the shops and restaurants for our guests to enjoy. I look forward... More 

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