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3.0 of 5 Inn   |   Victoria St., Bourton-on-the-Water GL54 2BX, England
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Old Manse Hotel
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A recent review
3 of 5 stars reviewed 3 weeks ago
Jo S Bedworth
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391 reviews from our community

Traveler rating
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    133
    72
    39
    41
See reviews for
51
257
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6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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Bedworth
2 reviews
3 of 5 stars Reviewed 3 weeks ago

We visited for a weekday family evening meal. Initially our order was taken quickly and there was no indication of the wait in front of us for food. To cut a long story short, starters took 45 minutes to arrive with an additional hours wait for main course. We didn't want another lengthy wait for pudding so left early and... More

Was this review helpful? Yes
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for your recent review, where I would like to apologise for the wait time your experienced. I do share your frustrations, where we have sadly experienced a few longer than usual wait times owing to the launch and first week of our new menu. We are confident that the team are growing in dish knowledge and speed every... More

Maidstone, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Love it here , we visit regularly on special occasions . Great food at good prices in the bar area as we prefer to eat in there rather than the restaurant . Room is spot on although we always have the windrush suite which gives you an excellent view over the river , staff very helpful and friendly and will... More

Was this review helpful? Yes 1
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

We would all like to thank you for your recent feedback, and were equally delighted to read of how much you enjoyed your stay with us. We all look forward to welcoming you back to the Old Manse in the not too distant future. Chris, General Manager. More

Chelmsford, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our second visit to The Old Manse and we were, once again, delighted to stay in this welcoming hotel in the centre of this beautiful village. The rooms are comfortable and quiet: the remnants of hurricane Gonzalo went unnoticed overnight. The staff were most friendly and accommodating, perhaps some so called 5 star hotels could use this hotel... More

Was this review helpful? Yes
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for taking the time in your kind feedback, which I have shared with the team who were all equally delighted to hear of how much you enjoyed your stay. On behalf of the team, we all look forward to welcoming you back to the Old Manse Hotel. Chris, General Manager. More

Chester, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We were booked in at the Old Manse for two nights - 18th & 19th October 2014. The location of the hotel is lovely but for us that was where it all ended. On arrival the reception was not manned and eventually the barman found someone to check us in. The room we were allocated, room 8, what can I... More

Was this review helpful? Yes 1
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for taking the time in your recent feedback, where I would like to apologise for your disappointment with your stay with us. We have noted your comments surrounding the issues in the shower and shared these with the housekeepers and maintenance teams, who will be addressing them as a priority. Our bathrooms are reflective in size for the... More

Blackburn, United Kingdom
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 14, 2014

We booked this on an offer for a one night stay on our way to Devon. Bourton is a unique Cotswold village. The hotel is right in the centre. The route for a car may prove difficult but just ask and its quite obvious!! Parking is available but limited. Reception is at the front entrance used by all visiting the... More

Was this review helpful? Yes
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for your recent feedback where we were all delighted to read of how much your enjoyed your stay. We all look forward to welcoming you back in the not too distant future. Chris, General Manager. More

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2014

We have just returned from another stay at the Old Manse Hotel and to be honest if I read all the reviews on trip advisor you would not touch this hotel. However, we have stayed at the Old Manse five times now. The staff are really helpful and very welcoming, the food is excellent, the location is excellent, the rooms... More

Was this review helpful? Yes 1
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

I would like to thank you for taking the time in your recent feedback, where I was delighted to share all your comments with the team. The comments and reviews on trip advisor are those of the individual and sadly not always reflective of the hard work we all put in to providing an excellent stay for all our guests.... More

Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 12, 2014

I came here with my mum we upgraded so was in room 3 a suite which had a nice view over the water. This made the stay really, the location is ideal with parking. I've read a few bad reviews and some are a little harsh this is an old building so some is to be expected creaking and substance... More

Was this review helpful? Yes
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for your lovely comments which I have shared with the team. I have noted your comment regarding additional room products, which as a brand we currently do not offer, although will discuss with my senior management. We hope to welcome you back in the not too distant future. Chris, General Manager. More

Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 11, 2014

To be honest, the place didn't feel the cleanest. In fact, I kept my socks on because the carpet felt like it needed a really really deep cleaning. I think the location is good; it is right by the river, but that is pretty much it. Also, claims free wifi, but you have to sign up for some dodgy account.

Was this review helpful? Yes 1
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for your recent feedback, where I apologise for any inconsistences that you may have encountered. We are currently reviewing our carpet cleaning and hope to resolve any issues on high wear and tear areas presently. We do promote and offer free Wi-Fi, which is provided by Cloud or BskyB and is available right across the country at many... More

Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 10, 2014

i have just come back from my one night stay at The Old Manse Hotel and can say it was a lovely stay the food was of a good standard more Pub food than posh Restaurant, but was good value and a quick service, breakfast was yummy and a huge selection. Our room was facing the water so was gorgeous... More

Was this review helpful? Yes
North Queensferry, Scotland, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 7, 2014

Arrived at hotel and was met with a filty entrance, First impressions are so important and this did not start well, we were shown to a room on the top floor using a stair that had seen plenty of traffic, I was assured by my wife that the bed was clean, however on inspecting the bathroom it became apparent that... More

Was this review helpful? Yes 1
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for taking the time in your recent review, where we were all saddened to hear that you did not enjoy your time with us. I have shared your comments with the management team, where we have already scheduled a large number of the rooms for redecoration over the coming quieter weeks ahead. Thank you again, Chris, General Manager. More

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Additional Information about Old Manse Hotel

Address: Victoria St., Bourton-on-the-Water GL54 2BX, England
Location: United Kingdom > England > Cotswolds > Bourton-on-the-Water
Price Range (Based on Average Rates): $
Hotel Class:3 star — Old Manse Hotel 3*
Number of rooms: 15
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Also Known As:
Hotel Old Manse

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