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3.0 of 5 Inn   |   Victoria St., Bourton-on-the-Water GL54 2BX, England
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Old Manse Hotel
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A recent review
5 of 5 stars reviewed 3 days ago
nclarke91 Warwickshire, United Kingdom
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394 reviews from our community

Traveler rating
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    134
    72
    40
    41
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51
259
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
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Warwickshire, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed here last weekend as a birthday treat from my other half- definatley will be returning again one day! Honestly not sure where the negative reviews have come from because our stay was pretty much faultless. Also as someone who has worked in hotels and customer service for a long time I was very impressed with the experience we had... More 

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London, United Kingdom
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Our overnight stay was disappointing due to the standard and comfort of the room. For sure the Manse is an old building but the furniture and fittings were also tired, the bed uncomfortable ad the bathroom below standard. I enjoyed the bar and it's food but that and the staff were not enough to save the rating.

Was this review helpful? Yes 2
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for your recent review. Our rooms and furnishings have endured a very busy peak season, where we will be addressing some of the issues you raised, early in the New Year. I am confident that this will bring the standards back to that which we expect. I was delighted to read that our hardworking team and food impressed... More 

Aberaeron, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at the hotel in May 2014 with another couple. Having a positive visit we discussed the possibility of a return with our classic car club for our Christmas weekend. Ten rooms were booked for the last weekend of November. Again the staff including the manager were superb, nothing too much trouble. The food generally was very good and... More 

Was this review helpful? Yes
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

I would like to thank you for taking the time in your recent feedback, where we were all delighted to read your kind comments. It was a delight having your group stay with us and all look forward to welcoming you back again next year. On behalf of the team and myself, I wish you and your families a wonderful... More 

Bedworth
2 reviews
3 of 5 stars Reviewed November 1, 2014

We visited for a weekday family evening meal. Initially our order was taken quickly and there was no indication of the wait in front of us for food. To cut a long story short, starters took 45 minutes to arrive with an additional hours wait for main course. We didn't want another lengthy wait for pudding so left early and... More 

Was this review helpful? Yes
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for your recent review, where I would like to apologise for the wait time your experienced. I do share your frustrations, where we have sadly experienced a few longer than usual wait times owing to the launch and first week of our new menu. We are confident that the team are growing in dish knowledge and speed every... More 

Maidstone, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 25, 2014

Love it here , we visit regularly on special occasions . Great food at good prices in the bar area as we prefer to eat in there rather than the restaurant . Room is spot on although we always have the windrush suite which gives you an excellent view over the river , staff very helpful and friendly and will... More 

Was this review helpful? Yes 1
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

We would all like to thank you for your recent feedback, and were equally delighted to read of how much you enjoyed your stay with us. We all look forward to welcoming you back to the Old Manse in the not too distant future. Chris, General Manager. More 

Chelmsford, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 22, 2014

This was our second visit to The Old Manse and we were, once again, delighted to stay in this welcoming hotel in the centre of this beautiful village. The rooms are comfortable and quiet: the remnants of hurricane Gonzalo went unnoticed overnight. The staff were most friendly and accommodating, perhaps some so called 5 star hotels could use this hotel... More 

Was this review helpful? Yes
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for taking the time in your kind feedback, which I have shared with the team who were all equally delighted to hear of how much you enjoyed your stay. On behalf of the team, we all look forward to welcoming you back to the Old Manse Hotel. Chris, General Manager. More 

Chester, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed October 20, 2014

We were booked in at the Old Manse for two nights - 18th & 19th October 2014. The location of the hotel is lovely but for us that was where it all ended. On arrival the reception was not manned and eventually the barman found someone to check us in. The room we were allocated, room 8, what can I... More 

Was this review helpful? Yes 2
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for taking the time in your recent feedback, where I would like to apologise for your disappointment with your stay with us. We have noted your comments surrounding the issues in the shower and shared these with the housekeepers and maintenance teams, who will be addressing them as a priority. Our bathrooms are reflective in size for the... More 

Blackburn, United Kingdom
Senior Contributor
44 reviews 44 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 14, 2014

We booked this on an offer for a one night stay on our way to Devon. Bourton is a unique Cotswold village. The hotel is right in the centre. The route for a car may prove difficult but just ask and its quite obvious!! Parking is available but limited. Reception is at the front entrance used by all visiting the... More 

Was this review helpful? Yes
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for your recent feedback where we were all delighted to read of how much your enjoyed your stay. We all look forward to welcoming you back in the not too distant future. Chris, General Manager. More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2014

We have just returned from another stay at the Old Manse Hotel and to be honest if I read all the reviews on trip advisor you would not touch this hotel. However, we have stayed at the Old Manse five times now. The staff are really helpful and very welcoming, the food is excellent, the location is excellent, the rooms... More 

Was this review helpful? Yes 1
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

I would like to thank you for taking the time in your recent feedback, where I was delighted to share all your comments with the team. The comments and reviews on trip advisor are those of the individual and sadly not always reflective of the hard work we all put in to providing an excellent stay for all our guests.... More 

Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 12, 2014

I came here with my mum we upgraded so was in room 3 a suite which had a nice view over the water. This made the stay really, the location is ideal with parking. I've read a few bad reviews and some are a little harsh this is an old building so some is to be expected creaking and substance... More 

Was this review helpful? Yes
Old_English_Inns99, General Manager at Old Manse Hotel, responded to this review

Thank you for your lovely comments which I have shared with the team. I have noted your comment regarding additional room products, which as a brand we currently do not offer, although will discuss with my senior management. We hope to welcome you back in the not too distant future. Chris, General Manager. More 

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Additional Information about Old Manse Hotel

Address: Victoria St., Bourton-on-the-Water GL54 2BX, England
Location: United Kingdom > England > Cotswolds > Bourton-on-the-Water
Price Range (Based on Average Rates): $
Hotel Class:3 star — Old Manse Hotel 3*
Number of rooms: 15
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Also Known As:
Hotel Old Manse

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