We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 2 Bourton-on-the-Water hotels

Chester House Hotel

3.0 of 5 Hotel   |   Victoria Street, Bourton-on-the-Water GL54 2BU, England
Hotel amenities
Save Saved
You added Chester House Hotel to your Saves list
Chester House Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
RetiredLeics Leics
  • Overview
  • Reviews (416)
  • Photos (115)
  • Amenities
  • Q&A
  • Room tips (74)
  • Location
  • More
Write a Review

416 people have reviewed this hotel

Traveler rating
See reviews for
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A group of us stayed for a couple of nights for a walking holiday. Our bedroom (No 19) was a good size, although our bathroom was very small. Also I think we may have been at the end of the run for water, as the hot tap took 5-10 minutes to produce hot water, but plenty of it when it... More

Was this review helpful? Yes
Farnborough, United Kingdom
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The location is good and the restaurant is nicely designed.We had from the menu the seabass which had no taste at all, nor the fish or the vegetables that came with it. The burger was good and also the beef steak. Nothing special

Was this review helpful? Yes
London, England
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed here for two nights with my partner when we came to the Cotswolds to do some walking. Firstly, the positives - the young staff were very good and the communal areas of the hotel were decorated beautifully. On entering the hotel and seeing the lovely decor my hopes we high, but unfortunately the room was far below this... More

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Fantastic location but a very tired room. We did mention that we were disappointed with the room but we were told this was a "Better" not a good and not the best " the pictures were of the best " Nothing outrageous but just disappointed. Great location

Was this review helpful? Yes
Birmingham, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed in the Chester House Hotel for 2 nights over a weekend. Upon arrival the staff were friendly and welcoming. Throughout the stay this remained to be the case. Any questions or requests we had were no trouble and they were always happy to help. Our room was beautifully decorated with all of the essential (freeview tv, tea/coffee etc).... More

Was this review helpful? Yes 1
Senior Contributor
31 reviews 31 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent location, excellent staff, excellent room, excellent breakfast !!! Bourton on the water is a lovely place with excellent attractions (apart from the model village). Would definitely recommend this hotel,

Was this review helpful? Yes
Ormskirk, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only stayed overnight , but wished we had stayed longer. The bedroom was well appointed with all the necessary mod cons. We ate at The Croft restaurant where we enjoyed a delightful dinner. All the courses we had were executed to a very high standard & the waiting staff were very pleasant & totally professional in their manner. Breakfast... More

Was this review helpful? Yes
Top Contributor
58 reviews 58 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is the second time we stayed at this hotel, and it can't praise it enough. Check in dealt with by very helpful lady. Room was spacious and clean (only gripe was it's down a very small corridor,quite claustrophobic and easy to bang your head!)last year I stayed in a room that was in the new bit attached to the... More

Was this review helpful? Yes
London, United Kingdom
20 reviews 20 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My fiancee and I have stayed here for 3 consecutive years. It never disappoints, it is exactly what you're after. The staff have always been very upbeat and happy to help. The rooms are good, we have stayed in 'Good' and 'Better' I cannot really see the difference apart from the price. The rooms have always been very well decorated... More

Was this review helpful? Yes
St albans
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We stayed at the Chester house hotel. The hotel is ok. The rooms are a little tired but ok. The thing that really let's this hotel is the dreadful service. Lots of very young staff with no clue. We experienced very poor customer service for the whole three days. So many things with the service are wrong. I understand that... More

Was this review helpful? Yes 2
Owners: What's your side of the story?
If you own or manage Chester House Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Chester House Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chester House Hotel

Address: Victoria Street, Bourton-on-the-Water GL54 2BU, England
Location: United Kingdom > England > Gloucestershire > Cotswolds > Bourton-on-the-Water
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Chester House Hotel 3*
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Chester House Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chester Hotel

115 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (91)
Hotel & grounds (18)
Room/suite (25)
Dining (8)
View from room (5)
Pool/beach area (2)
Bathroom (3)
Other (30)

Management photos: Courtesy of the property manager

All management photos (25)
Pool/beach area (1)
Hotel & grounds (2)
Dining (3)
Room/suite (2)
Bathroom (1)
Other (16)


Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Class
Official Description (provided by the hotel)
Non-smoking throughout. Disabled/wheelchair facilities. Residents lounge/bar. Residents Restaurant. Families welcome, cots and baby monitors available. Large bookings welcome. Beauty therapist available. ... more   less 
Number of rooms

Questions & Answers

Questions? Get answers from Chester House Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer