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The Mermaid Inn

#6 of 9 Hotels in Rye
Certificate of Excellence
Mermaid St., Rye TN31 7EU, England
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483 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
Level Contributor
130 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed yesterday NEW

A delightful, very old inn built in the 1400s that serves gourmet fare in a wonderfully atmospheric setting. The food was delicious and we thoroughly enjoyed the setting and service. I would highly recommend to anyone! Unfortunately the rooms were fully booked 6 months out from our visit so we didn't get to stay there overnight.

Was this review helpful? Yes 1
Toronto, Canada
Level Contributor
96 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed yesterday NEW

And I mean truly old as this Inn, as the sign points out, was actually rebuilt in 1420! We just dropped by for drinks but it is clearly a well-respected (and much enjoyed) place for dinner and for its accommodations. Note the AA rating. We walked through the front door to the main bar in the rear of the building... More 

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Pevensey, United Kingdom
Level Contributor
82 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It's always a delight to visit Rye, especially when the sun is shining. The best way to have the real Rye experience, in my view is to either stay or eat at The Mermaid, preferably both. I had a superb lunch in the restaurant with friends, and it could not have been better. The service was very professional and the... More 

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Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Your review encapsulates everything we are striving to achieve at The Mermaid inn. It is the perfect setting to explore and experience Rye, and both East Sussex and Kent, with Romney Marsh lapping at the foot of the citadel of Rye. We will pass on your wonderful comments to the staff concerned. More 

Los Angeles
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

A unique and incomparable experience. This inn is seeped in the history of its past, and it is delightful. This may not be the place to please guests who are more used to rooms built for the 21st century. However, the rooms (and bathrooms) are surprising modern and well equipped (within the scope of what is possible with such an... More 

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Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review, it is always gratifying when guests appreciate The Mermaid Inn experience. It is unique, and we strive to provide an excellent service to complement the stunning and historic building. We will pass onto the staff your kind words. More 

Maidstone, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel with real character. Rooms comfortable & good restaurant. Be mindful that this is a very old building so steep stairs & narrow corridors may not suit everybody, but more than worth it just for the history.

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Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

We are always happy whenever guests fully appreciate The Mermaid inn. It is a different experience, there is nowhere else quite like the Mermaid Inn. We are mindful that guests have expectations, and we wish to ensure they are fully aware that staying at The Mermaid Inn will mean sloping ceilings, creaking floorboards and a maze of corridors that reflect... More 

Oxshott, England, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

The Mermaid has been on this site since 1420, so it's charming, quaint and ever so eccentric. If you want flat surfaces, modern showers, double glazing or peace and quiet stay somewhere else. The floors squeak and creak, you can't close the windows in the hot weather, so you'll hear every sea gull from 100 yards away and your wine... More 

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Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. You have encapsulated The Mermaid Inn experience. It is an historic building which is carefully maintained to meet its' Grade II Listed Building status, but also to provide guests with a unique experience. The car park has spaces for 25 cars, which within the confines of the citadel of Rye is a boon, and we... More 

Greater London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I have just returned from a two night very uncomfortable stay at the Mermaid Inn in Rye. We had booked a "superior four poster room" and we were given room 20. The weather was pleasant but not particularly hot for June, nonetheless room 20 was stiflingly hot. The fire escape ran past the window so we were... More 

Was this review helpful? Yes 1
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review and your very positive observations of the location and the cleanliness of the room. The Mermaid Inn is a Grade II Listed building, rebuilt in 1420, but it doesnt mean we do not take seriously the comfort and experience of our guests. The fire escape route through the room is only one of a number... More 

Brighton, United Kingdom
Level Contributor
89 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
4 of 5 stars Reviewed 1 week ago

A genuinely historic property. So many original features and amazing atmosphere. I had one of their standard doubles. Yes it was a smallish room but perfectly formed and well appointed. Very clean and beautifully maintained. Next time I would pay a little more and get a four poster bed. Staff were helpful and efficient and the owners friendly but not... More 

Was this review helpful? Yes 3
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you very much for your review. It is always gratifying for those connected with The Mermaid to receive reviews which extol the virtues of the historic inn and recognise the unique experience that The Mermaid is. We will pass on the comments to all the staff concerned. More 

Neath Port Talbot, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Thankyou to all the staff at the Mermaid Inn for making our stay relaxing and enjoyable. We stayed for two nights at the beginning of June, our rooms were clean and comfortable. Breakfast was delicious, with an excellent menu choice. Staff were helpful and friendly.

Was this review helpful? Yes 2
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review, your comments will be shared with the staff, always gratifying to receive such an endorsement. More 

Agawam, Massachusetts
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So GHOSTS, then… in fact the Mermaid Inn has a hand-out leaflet that outlines the various ones said to haunt its rooms (though we didn’t encounter any.) It’s that kind of place — anywhere that was RE-built in 1420 was bound to acquire a few. In truth, wonderful, ancient and labyrinthine though the Mermaid is, some might feel a little... More 

Was this review helpful? Yes 3
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for taking your time to review The Mermaid Inn. We are glad that you appreciated the uniqueness of the Grade II Listed Building. We will pass on your very positive comments to the staff, in particular Emma. Equally we will share your comments with our Head Chef. More 

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