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The Mermaid Inn

#6 of 9 Hotels in Rye
Certificate of Excellence
Mermaid St., Rye TN31 7EU, England
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1 room 1 guest
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521 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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English first
  • All months
    (521)
  • Mar-May only
    (122)
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    (172)
  • Sep-Nov only
    (107)
  • Dec-Feb only
    (120)
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London, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This has to be one of the most unique hotels I have ever stayed in. This historic building oozes charm from the outset, situated on beautiful Mermaid Street it is a building which leaves a real impression, and inside you cannot fail to be immersed in it's character. I booked a four-poster room for a night with my partner and... More 

Was this review helpful? Yes 2
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We cannot gainsay anything that you have said. You have in your review said everything there is to say about why The Mermaid Inn is a unique experience. We will pass on your reflections to our staff, who we are assured will appreciate them. More 

South West London/Surrey
Level Contributor
200 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 286 helpful votes
2 of 5 stars Reviewed 1 week ago

The building has lots of character and history, and it is in one of the nicest streets in Rye, a very beautiful location, and this alone should ensure the hotel's continued success. The room was clean and functional, plus it had lots of character, but for the price it was not amazing, nothing special really. Most of the staff, especially... More 

Was this review helpful? Yes 6
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We can only apologise that we failed to meet your expectations. The car park has space for 25 cars, is covered by 24 hour CCTV, offers a valet service, and is the only car park offered on site by a hotel in the medieval citadel of Rye. The car park is free. It is a... More 

Worcester, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Whilst this hotel is steeped in history and we were looking forward to that we were hugely disappointed. Our room was up four flights of very narrow stairs/staircase to a garret room with sloping ceiling. At age 75 it would have been nice if the receptionist had taken this into account and asked us if that would be all right.... More 

Was this review helpful? Yes 3
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We can only apologise that the room did not meet your expectations. The Mermaid Inn is a Grade II Listed Building, rebuilt in 1420. This means that staying at The Mermaid Inn is a unique experience. None of our rooms are on the first floor, and the staircases are a design of the Medieval and... More 

Northampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Just had a fabulous weekend at the Mermaid Inn. The accommodation was great, the staff were faultless and the food in the restaurant was of a very high quality. The atmosphere and history of this hotel make it very special. Will be going back again in the near future. Would recommend a stay here without hesitation.

Was this review helpful? Yes 1
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We clearly succeeded in meeting your expectations and more. We will share your comments with the staff, who always appreciate such fulsome praise. We look forward to seeing you again in the future. More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We got married at Dungeness Lighthouse and wanted somewhere equally dramatic for a small wedding breakfast afterwards. The Mermaid Inn was perfect. The staff couldn't do enough to help: setting up a beautiful private dining area for our group; arranging a selection of welcome drinks; receiving flowers that were presents for our mums and keeping them safe for us until... More 

Was this review helpful? Yes
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. It is always a privilege to ensure that one of the most important days in anybody's life is one of perfect memories. We are so glad that we were able to provide you with all the right memories. We will share your comments with those staff concerned who always appreciate guest's comments, especially when they... More 

Whitstable
Level Contributor
123 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is steeped in history. We came today for drinks and can't wait to return and stay for the weekend. We sat outside in the sun and enjoyed a pit stop on our visit to Rye. This is definitely somewhere I intend to stay when I return to the beautiful and picturesque town of Rye or Tilling as the... More 

Was this review helpful? Yes
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We are glad you enjoyed your pit stop at The Mermaid Inn, and we look forward to welcoming you back to The Mermaid Inn. We will strive to meet your expectations, as The Mermaid Inn has much to offer in its' Grade II Listed Building, and offers a perfect place to relax, as does the... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Fabulous hotel/restaurant/bar - steeped in history with lots of character and atmosphere of by gone ages. Restaurant - more formal dining, great menu, excellent food. Bar snacks/meals available. Reputation of haunted rooms, if this appeals - book a room - they look amazing Rye beautiful - lots to see

Was this review helpful? Yes
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. Your comments succinctly express the charm and uniqueness of The Mermaid Inn. We offer guests a range of choice for dining and drinking, all supported by attentive service. For those guests wishing to stay, The Mermaid Inn is an experience, in a Grade II Listed Building rebuilt in 1420, the 31 rooms are all different... More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went for dinner. Booking is essential. The service was really efficient and very friendly. The meal itself was sublime, it isn't cheap but for a one off treat well worth it. The bar has a good range of real ales and wines by the glass. There is a very comfortable lounge where they serve coffee after the meal. The... More 

Was this review helpful? Yes
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We will share your positive comments with the staff as they always appreciate the feedback. You will see that you are one of many reviewers to note the quality of the staff. As you say, The Mermaid Inn is a perfect place to relax and enjoy time in a unique building rebuilt in 1420 and... More 

Coventry, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Perhaps we were expecting too much from this hotel but we were disappointed with the overall stay.The room we had got so hot in the afternoon it was like an oven. However when you opened the windows, the whole room reeked of food from the kitchen fans (which I may add are noisy & are on all night) just below... More 

Was this review helpful? Yes 1
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Thank you for your review. We are pleased that you appreciated that The Mermaid Inn is a unique place, rebuilt in 1420, and those historical features, set in the medieval citadel of Rye are all part of the experience of a stay at The Mermaid Inn. The Mermaid Inn is a family owned business, and we seek to provide a... More 

Buxted
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely old Hotel that's has lots of atmosphere! The food was very good in the restaurant as was the service! Breakfast a little below what we expected! Choice was good, but bacon was tough with only one piece and the huge tomatoe was not very nice! Shame, because other than that would recomend an enjoyable stay.

Was this review helpful? Yes
Martin B, Guest Relations Manager at The Mermaid Inn, responded to this review

Many thanks for your review. So pleased that you enjoyed your stay at The Mermaid Inn. As you say the place is full of atmosphere that emanates from 600 years of history, and the careful stewardship of the building that respects that history. We will share your very positive comments regarding the restaurant to the Head Chef and to the... More 

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