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The Shelleys

135 High Street, Lewes BN7 1XS, England
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The Shelleys
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Ranked #3 of 6 Hotels in Lewes
A recent review
3 of 5 stars reviewed 5 days ago
Hampstead_Heath London
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289 Reviews from our TripAdvisor Community

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Traveler rating
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    26
    13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Any
English first
  • All months
    (289)
  • Mar-May only
    (78)
  • Jun-Aug only
    (74)
  • Sep-Nov only
    (76)
  • Dec-Feb only
    (61)
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London
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I booked a table in the Apostrophe Restaurant for 7pm on a Wednesday, but when we went down for dinner the restaurant was closed. The receptionist said something in broken English about Shelleys now being a B&B. If you can accept this sort of thing happening, then you can probably have an enjoyable stay at Shelleys Hotel, we did. But... More 

Was this review helpful? Yes
SteveT258Hove, Manager at The Shelleys, responded to this review

Thank you for visiting us and for such a detailed critique. We were sorry there were some service issues which clearly impacted your stay. The new management team are making solid progress and looking actively at all options for the hotel to maximises the guest experience and turn back years of under-investment by previous owners You make a valid point... More 

Steyning, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Booked a 1 night stay for my birthday but not told restaurant was closed on Monday's when booking - also was not told this when checking in! Bar staff very helpful. Generally, the hotel needs updating and far more attention to detail. It looks like improvements are being made and these can't come quick enough. WiFi coverage excellent.

Was this review helpful? Yes
SteveT258Hove, Manager at The Shelleys, responded to this review

Set against the customer's individual scores an overall 'mark' of 2 is disheartening and we were sorry to learn we did not hit all the right notes We are however delighted there were so many positive aspects to the stay and as we have been at pains to point out we have carefully crafted plans to invest further significant moneys... More 

Ilfracombe, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed in July 2015. The washbasin in room 10 still had the same nasty crack that somebody else photographed in November 2014. Obviously nobody has told the receptionist, she acted as if she was completely unaware of the problem. The rest of the room was pretty shabby too. The staff were fine and the food was alright, but this... More 

Was this review helpful? Yes 2
SteveT258Hove, Manager at The Shelleys, responded to this review

Our comprehensive program of works are necessarily focused on the external renovations first. However this is not to say we are blind to what one might characterise as the more 'cosmetic' aspects of the hotel. Both are important Out of interest, the Receptionist who checked these Devonian guests in is one of the best in business. Had they articulated the... More 

JHB, South Africa
Level Contributor
41 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our room was nice and large and well appointed. The bathroom is large and also well equiped. The quality of the towels and linen is very good, but the mattress on the bed too soft for our liking. The reception area and dining room needs some attention and maintenance. The hotel is centrally located in Lewes. The WiFi and internet... More 

Was this review helpful? Yes 1
SteveT258Hove, Manager at The Shelleys, responded to this review

Thank you very much for your positive assessment and for visiting us from South Africa - a stunning part of the world The Shelleys is very much work in progress in the sense of a carefully crafted program of works being in place. As a Grade II listed property we have to pay due regard to the building and associated... More 

Chiddingstone Hoath, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Great location, nice building and friendly competent staff. However the manager was not as competent and failed to make our room into a double even though we did ask her directly and had booked one. Place is a bit like Fawlty towers and could do with a considerable make over to bring it up to scratch.

Was this review helpful? Yes 1
SteveT258Hove, Manager at The Shelleys, responded to this review

Something of a mixed review and while it is clear your overall stay was enjoyable, the issues with your bedding arrangements meant that we did not hit all the right notes, for which we apologise Hopefully your plans will allow you to visit Lewes and The Shelleys again before too long and meanwhile, renewed thanks for your custom More 

Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Lewes is short on quality hotels and Shelleys used to be high on the list of desired places to stay. However, the hotel has gone through too many changes of ownership and management and the neglect is all to visible from poorly trained and unsupervised restaurant staff, to dirty curtains on bedroom windows as well as thread-worn chairs and sofas... More 

Was this review helpful? Yes 1
SteveT258Hove, Manager at The Shelleys, responded to this review

While this thoughtful review is appreciated, please rest assured that a considerable sum has been invested in the hotel since the current team became involved. Most of this important work has however been behind the scenes. While the guest facing areas are crucial first and foremost must be ensuring the structural integrity of the building after years of neglect by... More 

Essex, United Kingdom
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We stayed at The Shelleys hotel for 2 nights in April 2015 for what should have been a special weekend away in a 4 Star hotel in the beautiful town of Lewes In the event our experience then and the subsequent way we have been treated has been deplorable. Our 4 star superior room came complete with floor boards that... More 

Was this review helpful? Yes 1
SteveT258Hove, Manager at The Shelleys, responded to this review

One imagines this whole matter was motivated by the desire for some sort refund for as far as one can see, the hotel were kind enough to offer a complimentary stay which, for whatever reason, has not found favour. To be clear that offer is now withdrawn We and our loyal patrons have been made quite aghast by what can... More 

Chichester, United Kingdom
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We Booked here as it is convenient for Glyndebourne. We arrived about mid day and were immediately shown to our room. Room 3 is well furnished, a double bed and 2 armchairs, tray with bottles water and glasses, also kettle, tea etc on the chest of drawers. The ensuite spacious with bath and over the bath Mira shower. Everything in... More 

Was this review helpful? Yes
SteveT258Hove, Manager at The Shelleys, responded to this review

Thank you for such a lovely and comprehensive review. The team at Shelleys thought of you as delightful guests and it was their pleasure to host and to serve you Glyndebourne is so special and we are thrilled to welcome patrons. The new team really are starting to make their mark at the hotel and it is our earnest wish... More 

Bath
Level Contributor
101 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed June 28, 2015

Our bags were taken immediately we arrived and we were shown to a large room with massive armoire, armchairs a table, desk and plenty of Hilsdon water. Really good size and bright bathroom. No decent view but it did 't matter to us. What did matter was that it was very and quiet and we slept well. The bar manager... More 

Was this review helpful? Yes
SteveT258Hove, Manager at The Shelleys, responded to this review

Thank you for such a fine review. It really has given the team at Shelleys the pat on the back they needed. Your level 5 status as a prolific TripAdvisor contributor also means a great deal to us and we are very much looking forward to your next visit Meanwhile renewed thanks for your kind words and support More 

Prangins, Switzerland
Level Contributor
120 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
5 of 5 stars Reviewed June 18, 2015

Spacious room, with a big bathroom and walk-in wardrobe. big soft bed. Tea tray. Old-fashioned décor well maintained and clean. House-keeping slow. By 1430 nobody had made the beds. Private breakfast very good

Was this review helpful? Yes 1
SteveT258Hove, Manager at The Shelleys, responded to this review

A top review from a top contributor and thank you so much for both your kind words and for visiting us from Switzerland. Please accept our apologies the room attendant was a little slow - this is excellent feedback which we have passed on to our Head Housekeeper In renewing our heartfelt thanks, hopefully your plans will allow you to... More 

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