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All 6 Lewes hotels

The Shelleys

4.0 of 5 Hotel   |   135 High Street, Lewes BN7 1XS, England
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78%
Ranked #3 of 6 Hotels in Lewes
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Dinosue
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221 reviews from our community

Traveler rating
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    30
    14
    6
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24
115
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21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
13 reviews 13 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed one night for a wedding at the hotel. Fantastic decor in our nice clean room. Comfy bed and decent shower . Excellent garden and such a stylish old fashioned place which I loved. Food good I had a fantastic time Only issue was a lack of staff behind the bar at one point and no help called for but... More

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Hugh C, Manager at The Shelleys, responded to this review

What a stellar review and thank you so much. The Shelleys is purring with satisfaction as result of your kind words Natalie and her team work hard to create a comfy and traditionally discreet environment so your assessment means a great deal. Hopefully we can see you back before too long and meanwhile, renewed thanks Needless to say we were... More

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 6, 2014

Rather classy hotel in the centre of Lewes. Has a Country House feel to it. Well decorated in antique style and a sense of a nobleman's home - which it once was. Our room (15) was adequately sized with nice views of the garden and quiet. Good WiFi. Good bathroom. Drinking water provided. Comfy bed. Public rooms most attractive and... More

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

We really appreciated this review and will get tasting on the coffee front to see how we can improve this essential start to the day. We will also look at the breakfast service to ensure this fully meets our customers expectations Shelleys is a super place isn't it......and hopefully we can see you again before too long. It is also... More

Hurstpierpoint, United Kingdom
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed August 4, 2014

Booked this place for lunch as a treat for friends.Turned out to be slightly embarrassing in parts. It is understaffed, and as someone else noted in a review here rather tired in parts. The time scale for ordering and receiving the food was far too long, and some of the dishes were very mediocre. The staff were very pleasant,but I... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

We always appreciate hearing from senior TripAdvisor contributors and I have asked that our manager, Natalie, reaches out to you. This way we can learn more about your experience and how we can fully meet your expectations in the future More

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

We came upon the Shelleys at 2 o'clock on a Sunday afternoon - not the easiest time to find a light lunch in a pleasant garden when you have a dog with you. We were given a very friendly welcome by the manager and were shown to a pretty garden where we were waited on by two extremely personable members... More

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Hugh C, Manager at The Shelleys, responded to this review

We were thrilled to read this review and thank you so much. It sounded like everyone had a great time, including your lovely dog Shelleys afternoon high tea is a great experience and with plenty of shade, the garden is an ideal place to while away a Sunday afternoon in tranquil surroundings Renewed thanks More

Hastings
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

I do not often write reviews but on this occasion I felt compelled to give credit where credit is due. The 'Apostrophe' restaurant in the Shelleys offered everything and more that you could wish for, as a fine dining experience. Our young waiter jack was knowledgable, attentive & delivered outstanding service. The food was excellent & beautifully presented. I would... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

What a super review which as had Chef Chris and his team in the kitchen summer-sizzling with delight. Jack is a great member of our team and we have high hopes for him - a natural. He is of course over the moon Shelleys does its best to both meet and exceed our guests needs and with support from patrons... More

Littlehampton, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 20, 2014 via mobile

Great Expectations meets Fawlty Towers We had booked a table for eight so we were expected. Orders drinks in the cosy little bar and decided to take them into the garden. No offer too take them out there on a tray. One of our party had been trying to organise some bubbly over the phone to be ready as it... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

Thank you for allowing The Shelleys to be your host during your recent celebrations in Lewes. Your feedback is appreciated and is very valuable to us. I am deeply disappointed to hear that your visit did not go entirely well and I would like to apologise on behalf of The Shelleys and our team for your experience. Sadly the telephones... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed July 19, 2014

Nice location. Comfortable rooms but a bit down at heel. Needs (several) licks of paint and a general refresh. Has that musty smell you used to get in old hotels 20 years ago. Garden is somewhat unkempt we did not try breakfast or any other meal.

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

This was a disheartening review, more so given the substantial and numerous programs running across the hotel in terms of various improvements. These works include an important overhaul of the garden, attending to the soft furnishings throughout the hotel to upgrading the guest WIFI in the ground floor guest areas While Shelleys is perfectly placed for Glyndebourne, the hotel has... More

UK
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 7, 2014

It was all nice enough, however what we really noticed ( we were two couples) was the boiling hot towel rail. It churned out heat even through the night, and made everything hotter than we would have wished. I am sure the management could save loads of cash , which could then be spent in refurbishing some of the slightly... More

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Hugh C, Manager at The Shelleys, responded to this review

We always appreciate hearing from senior Trip Advisor reviewers and were really pleased you both enjoyed the Shelleys and Glyndebourne - they make a perfect combination The towel rails are linked to the hot water system and this is something which has our attention albeit juxtaposed against the issues of working with such a historical building and legacy plumbing systems... More

Sussex, England
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 4, 2014

I paid £100 for a night for a friend's wedding, I believe for a wedding it is a beautiful setting if you hire the whole building. Rooms are large and feel spacious, unfortunately on the Sunday morning there was no hot water, the concierge had to turn the boiler back on which has cut out, I guess a quirky feature... More

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

We like hearing from Senior Trip Advisor reviewers and sadly on the day in question, there was a minor outage with the boiler which was quickly corrected. Even so we apologise for the challenge this caused We were delighted the wedding was such a success and since your stay in March, Natalie and her team have made sound progress on... More

Sussex
Contributor
16 reviews 16 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 30, 2014

We have stayed at the Shelleys before and felt that on this occasion the standard, although good, was not quite as high as previously. This is a lovely building in a splendid location and with delightful gardens but I felt this hotel was starting to lose its country house hotel ambience and the price charged was not reflective of the... More

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

We always like hearing from senior Trip Advisor reviewers though were sorry to learn your stay, on this occasion, did not match your last visit. For this we are truly sorry and I know that our manager, Natalie, would like to reach out to you and learn more about your experience Shelleys has a great deal to offer but you... More

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Additional Information about The Shelleys

Address: 135 High Street, Lewes BN7 1XS, England
Location: United Kingdom > England > East Sussex > Lewes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Shelleys 4*
Number of rooms: 19
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Also Known As:
The Shelleys Hotel Lewes
Shelleys Hotel Lewes
Hotel Shelleys
The Shelleys Lewes, East Sussex

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