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All 6 Lewes hotels

The Shelleys

4.0 of 5 Hotel   |   135 High Street, Lewes BN7 1XS, England
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The Shelleys
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Ranked #3 of 6 Hotels in Lewes
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
John L Wendover, United Kingdom
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257 reviews from our community

Traveler rating
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    38
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wendover, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

The superior rooms are better value for money. The Standard rooms appear to be very small . Breakfast was freshly cooked and well presented. The choice of cereals was not great. Porridge was freshly cooked and excellent. The superior room was comfortable. Overall not in my view a four star experience

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Hugh C, Manager at The Shelleys, responded to this review

In thanking for your review clearly there were a number of positive aspects to your stay Our new management team is working diligently to ensure the Shelleys provides a peerless guest experience. Hopefully you will notice further improvements when you next visit. Meanwhile renewed thanks for your custom More 

Bedale, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

It is potentially a lovely hotel with cheerful and helpful staff, but the lack of attention to detail let it down. We had a very comfortable suite, but a handle on a drawer was missing, a light bulb in the chandelier was broken, the radiator valve was broken and the loo brush holder was cracked. There was no note pad... More 

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Hugh C, Manager at The Shelleys, responded to this review

In thanking you for this detailed critique, we were of course sorry you experienced a number of challenges, which detracted from your overall stay at the Shelleys We have taken your comments to heart and with our new management team having only taken over in the second half of December, this feedback could not come at a better time We... More 

London, United Kingdom
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here in one of the beautiful suites for our wedding night last August (2014). It was a really wonderful experience and I can't recommend this hotel highly enough. All the staff we encountered were polite and friendly and not adverse to fixing us a nightcap when we came back late at night! The suite itself was huge, very... More 

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Hugh C, Manager at The Shelleys, responded to this review

A super review and thank you so much for writing. Hopefully married life has settled down well and we were only too pleased the Shelleys could play its part in your wedding celebrations. You were delightful guests More 

London
Top Contributor
78 reviews 78 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was really comfortable and cosy, and as it rained for most of the weekend I spent much of my break reading in bed. The breakfast was pretty decent and the staff helpful. The big problem was the noise insulation or absence of, between rooms. Next door was a couple with young children who started watching kids tv at... More 

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Hugh C, Manager at The Shelleys, responded to this review

While we were sorry to read this review, clearly the guest stayed a considerable time ago, when the hotel was under different management. We would sincerely hope that if they were to favour Shelleys with their custom again their experience would be different Children are of course welcome but as with all guests, it is important to achieve the right... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I would dearly like to give The Shelleys an overall rating of five: it was warm, comfortable, clean and quiet, but something occurred which never had a satisfactory explanation. I telephoned on 15/12/14 to book the Earl of Dorset suite for myself and a standard double room for a friend. At 1847 I received an email from Alan confirming this;... More 

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Hugh C, Manager at The Shelleys, responded to this review

We were very sorry to learn of the confusion you experienced in securing the Earl of Dorset and as a result we were unable to meet your initial expectations. In so doing the hotel let you down It may help if I tell you that both individuals you mention did not see in the New Year in terms of their... More 

Brighton, United Kingdom
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We called in for lunch to find that the Dining room still had dirty tables left from breakfast and was not even made up for lunch, the menu was dirty and creased, the place was empty and it was if they werent even doing lunch despite the tatty banners flying in the wind outside.. unfortunatley we decided to get up... More 

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

We have no idea who these so called lunch guests may have been. It is also regrettable that they did not engage with the hotel management at the time but chose instead to leave a disheartening and histrionic review. In so doing we were denied an opportunity of putting things right From their comments it is clear that they were... More 

Cambridge, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Shelleys as a group of guys on a work trip. The hotel is an old house with a grand feel to it. We arrived before check in time, the lady at the front desk offered us a table in the bar whilst we waited for our rooms. The bar is slightly on the small side however... More 

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

A smashing review and thank you so much for visiting us from Cambridge. Chef Paul was of course over the moon to read your assessment of the lamb shank Hopefully your professional commitments will allow you to visit Lewes and the Shelleys again before too long. Meanwhile, renewed thanks More 

Copthorne, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at the hotel with a group of friends for the New Year celebrations. An excellent meal with great entertainment in the form of a murder mystery. The room was comfortable & we slept well. Breakfast was very enjoyable. First class service throughout.

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Hugh C, Manager at The Shelleys, responded to this review

We really enjoyed hosting you and what a fun way to see in 2015 with the Murder Mystery Linda and her team were only too pleased to make this celebration special and thank you for both your custom and kind words Hopefully we can see you back before too long More 

2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

My daughter and I returned home last Friday from an overnight stay at The Shelleys 4 star hotel in Lewis UK. The historical building,ambience and the reception welcome did not disappoint. The room was clean and adequate. I feel compelled to write this review due to the poor service received in the dining room.The food that was offered for dinner... More 

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Hugh C, Manager at The Shelleys, responded to this review

This is a disappointing, if detailed critique and we were naturally sorry your dining experience did not live up to your expectations on this occasion The new management team at Shelleys are confident abut their ability to deliver for their guests and we are delighted to have very recently secured the services of chef Paul who has a tremendous track... More 

Ludlow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 25, 2015

My partner and I went for Sunday lunch, plus overnight stay. We knew we would arrive before the normal check-in time as we had booked lunch for 12.30. Sure enough, our room wasn't ready but we stood around in the reception area for ages while this was being verified and our bags were taken to keep behind the reception desk.... More 

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

The sentiments expressed in this detailed review have been passed to the hotel management team for direct action. We were, of course, totally disheartened that you did not feel able to articulate your concerns whilst in house, as it would have been our pleasure to upgrade your room and in so doing hopefully address the majority of concerns raised in... More 

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Additional Information about The Shelleys

Address: 135 High Street, Lewes BN7 1XS, England
Location: United Kingdom > England > East Sussex > Lewes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Shelleys 4*
Number of rooms: 19
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Also Known As:
The Shelleys Hotel Lewes
Shelleys Hotel Lewes
Hotel Shelleys
The Shelleys Lewes, East Sussex

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