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The Shelleys

135 High Street, Lewes BN7 1XS, England
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The Shelleys
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Ranked #3 of 6 Hotels in Lewes
A recent review
4 of 5 stars reviewed 3 days ago
Joules20 Chichester, United Kingdom
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282 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chichester, United Kingdom
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We Booked here as it is convenient for Glyndebourne. We arrived about mid day and were immediately shown to our room. Room 3 is well furnished, a double bed and 2 armchairs, tray with bottles water and glasses, also kettle, tea etc on the chest of drawers. The ensuite spacious with bath and over the bath Mira shower. Everything in... More 

Was this review helpful? Yes
SteveT258Hove, Manager at The Shelleys, responded to this review

Thank you for such a lovely and comprehensive review. The team at Shelleys thought of you as delightful guests and it was their pleasure to host and to serve you Glyndebourne is so special and we are thrilled to welcome patrons. The new team really are starting to make their mark at the hotel and it is our earnest wish... More 

Bath
Top Contributor
87 reviews 87 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our bags were taken immediately we arrived and we were shown to a large room with massive armoire, armchairs a table, desk and plenty of Hilsdon water. Really good size and bright bathroom. No decent view but it did 't matter to us. What did matter was that it was very and quiet and we slept well. The bar manager... More 

Was this review helpful? Yes
SteveT258Hove, Manager at The Shelleys, responded to this review

Thank you for such a fine review. It really has given the team at Shelleys the pat on the back they needed. Your level 5 status as a prolific TripAdvisor contributor also means a great deal to us and we are very much looking forward to your next visit Meanwhile renewed thanks for your kind words and support More 

Prangins, Switzerland
Top Contributor
119 reviews 119 reviews
43 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spacious room, with a big bathroom and walk-in wardrobe. big soft bed. Tea tray. Old-fashioned décor well maintained and clean. House-keeping slow. By 1430 nobody had made the beds. Private breakfast very good

Was this review helpful? Yes 1
SteveT258Hove, Manager at The Shelleys, responded to this review

A top review from a top contributor and thank you so much for both your kind words and for visiting us from Switzerland. Please accept our apologies the room attendant was a little slow - this is excellent feedback which we have passed on to our Head Housekeeper In renewing our heartfelt thanks, hopefully your plans will allow you to... More 

Herstmonceux, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

How to summarise this review! We booked a wedding and exclusive use of the hotel at the Shelleys and were advised by them to book the Registrar and then pay a £500 deposit which we did. The Shelleys then told us they would contact us in January to discuss the finer details. We heard nothing so contacted them and were... More 

Was this review helpful? Yes 2
SteveT258Hove, Manager at The Shelleys, responded to this review

The new management team will clearly need time to piece together what may have happened here but at this early stage it would appear that these provisional/prospective guests did not actually experience the Shelleys hospitality. For whatever reason, their review would suggest that administrative issues caused the booking to be transferred to an alternative venue Pending further investigations it is... More 

Guildford, United Kingdom
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Beautiful, traditional hotel. Loved that it hadn't been ruined with the standard boutique hotel makeover and is still a traditional cosy hotel. Gardens are very pretty. Plenty of free parking. Staff are very helpful and friendly. Drawing Room is beautiful and was an ideal setting for the start of our weekend. Breakfast was tasty and there was plenty of it.... More 

Was this review helpful? Yes 1
SteveT258Hove, Manager at The Shelleys, responded to this review

What a smashing review and thank you so much from visiting us from lovely Surrey The Shelleys has had a handful of rather unkind reviews lately which is not a fair reflection on such an august institution or our loyal and hardworking staff Your kind words - all the more special coming from a Senior TripAdvisor contributor - are therefore... More 

Brighton
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Came to Shelleys yesterday for a friends 60 th birthday lunch. On arrival the entrance was cold and unwelcoming, asked if we go to the bar to wait for the rest of our group. Nobody available in the bar, it was empty, the receptionist said she would go and get somebody. A very cheerful young man served our drinks, no... More 

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

This is a disappointing critique for what was a stand alone lunch [that is not linked to any accommodation] and we are naturally sorry that the party felt let down on such a special occasion. Regrettably staff sickness - front of house - cast something of a shadow on the day in question though we were delighted that the quality... More 

London, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

Staying one night after a superb evening at Glyndebourne, which all came to crashing end at breakfast.... We had been warned on the poor service by others as we sat down. After a lengthy delay in taking our order we went to the buffet counter to keep us going. Juice bottles were empty, 2 or 3 basic cereals, one rubbery... More 

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Hugh C, Manager at The Shelleys, responded to this review

This is clearly a disappointing critique and we were sorry the breakfast service did not hit the right notes and in so doing clearly dampened a positive overall visit to Lewes and the magnificent Glyndebourne More 

Oxfordshire, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

The staff made our daughter's wedding truly amazing! They were professional but friendly, and made sure everything ran smoothly. The guests were all very impressed by the hotel rooms which were large, clean and with comfortable beds. The breakfast was excellent as was the wedding buffet. If we could do it all over again we'd definitively chose this hotel!

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

Thank you for this stellar review We were truly inspired that the Shelleys could play a part in your daughter's celebrations and we wish them much happiness in the years ahead You were a delightful party More 

Cheltenham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 20, 2015

Afraid I can't agree with all the most recent positive reviews. Sadly, since my last review, this hotel has deteriorated in standards. I booked a 'Superior' room as I was told no standards were available. It was very cold on arrival and I was informed that the central heating is turned off on 1st May! Presumably this is with complete... More 

Was this review helpful? Yes 4
Hugh C, Manager at The Shelleys, responded to this review

This was a totally disheartening review and while we are sorry this guest appeared to endure some challenges during their stay, we cannot agree with their overall assessment To deal with the 'heating' situation, rightly, we schedule meticulously our boiler servicing commitments as soon as the warmer season arrives which is invariably mid-May. There is no truth in the heating... More 

Chesham, United Kingdom
1 review
5 of 5 stars Reviewed May 13, 2015

We thoroughly enjoyed our stay at The Shelleys, which was very comfortable and conveniently located. The breakfast was excellent and the staff very helpful. The room, and particularly the bathroom, was quite large for a standard room and we would thoroughly recommend the hotel to others

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

Thank you for such a positive review and for visiting us from Buckinghamshire The Shelleys has a great deal to offer and it is about hosting customers who appreciate its subtle charm. It is also about patrons who have the right attitude and expectations Needless to say we are very much looking forward to your next visit and the fact... More 

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