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All 6 Lewes hotels

The Shelleys

4.0 of 5 Hotel   |   135 High Street, Lewes BN7 1XS, England
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The Shelleys
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Ranked #3 of 6 Hotels in Lewes
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
ABens0n London, United Kingdom
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225 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

Arrived this evening just after 9.30 pm tired and hungry. I was told the kitchens had closed. I asked if someone could prepare me a sandwich and was told maybe yes. Then shown a sandwich menu. I chose a ham sandwich and a english breakfast tea. 8 mins or so later the lady returned to tell me she couldn't find... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

We are not sure about the situation this guest is seeking to describe particularly as no contact was made with our General Manager during their period in-house. As such we were denied the opportunity of addressing their concerns and reaching out to them which is disheartening Shelleys prides itself on its level of customer care as the majority of our... More

London, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel with a friend for a weekend getaway from London. The hotel is really well located for both the attractions of Lewes (which is a charming place) and the South Downs, where we went walking. Our room was just gorgeous and the hotel was very accommodating in bringing an extra single bed to make it up... More

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

Thank you for visiting us and for such a charming review Our only regret was the challenge you experienced in trying to organise dinner and delays at breakfast. While some patrons enjoy as more leisurely pace Shelleys will always strive to offer a bespoke service and clearly we let you down here, for which I am sorry Your feedback is... More

Bruges, Belgium
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After a poor experience here 30 years ago, we went elsewhere in the town for our annual visit but never with complete satisfaction. Returning to The Shelleys was a revelation. From the friendly welcome, help with luggage and provision of a room with every possible requirement catered for, sumptuous beds and pillows, everything was superb. We will return soon I... More

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

What a stellar review and thank you so much for visiting us from Belgium There can be no higher honour that the return of as loyal guest and we are very much looking forward to your next visit, so long as we do not have to wait another 30 years Kindest regards More

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed one night after our wedding, staff were so welcoming and even upgraded our room with free bottle of bubbly, this made it very special for us. Food was excellent, room was 'grand', lovely garden, such character, we will be going back as soon as we can. Thank you The Shelleys x

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

Thank you for this stellar review and so pleased you enjoyed your stay. Natalie and her team were only too delighted to help and hopefully we can see you back before too long Your support and kind words mean a great deal More

Contributor
16 reviews 16 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 9, 2014 via mobile

Stayed one night for a wedding at the hotel. Fantastic decor in our nice clean room. Comfy bed and decent shower . Excellent garden and such a stylish old fashioned place which I loved. Food good I had a fantastic time Only issue was a lack of staff behind the bar at one point and no help called for but... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

What a stellar review and thank you so much. The Shelleys is purring with satisfaction as result of your kind words Natalie and her team work hard to create a comfy and traditionally discreet environment so your assessment means a great deal. Hopefully we can see you back before too long and meanwhile, renewed thanks Needless to say we were... More

London, United Kingdom
Senior Contributor
25 reviews 25 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 6, 2014

Rather classy hotel in the centre of Lewes. Has a Country House feel to it. Well decorated in antique style and a sense of a nobleman's home - which it once was. Our room (15) was adequately sized with nice views of the garden and quiet. Good WiFi. Good bathroom. Drinking water provided. Comfy bed. Public rooms most attractive and... More

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

We really appreciated this review and will get tasting on the coffee front to see how we can improve this essential start to the day. We will also look at the breakfast service to ensure this fully meets our customers expectations Shelleys is a super place isn't it......and hopefully we can see you again before too long. It is also... More

Hurstpierpoint, United Kingdom
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed August 4, 2014

Booked this place for lunch as a treat for friends.Turned out to be slightly embarrassing in parts. It is understaffed, and as someone else noted in a review here rather tired in parts. The time scale for ordering and receiving the food was far too long, and some of the dishes were very mediocre. The staff were very pleasant,but I... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

We always appreciate hearing from senior TripAdvisor contributors and I have asked that our manager, Natalie, reaches out to you. This way we can learn more about your experience and how we can fully meet your expectations in the future More

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 3, 2014

We came upon the Shelleys at 2 o'clock on a Sunday afternoon - not the easiest time to find a light lunch in a pleasant garden when you have a dog with you. We were given a very friendly welcome by the manager and were shown to a pretty garden where we were waited on by two extremely personable members... More

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

We were thrilled to read this review and thank you so much. It sounded like everyone had a great time, including your lovely dog Shelleys afternoon high tea is a great experience and with plenty of shade, the garden is an ideal place to while away a Sunday afternoon in tranquil surroundings Renewed thanks More

Hastings
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 22, 2014

I do not often write reviews but on this occasion I felt compelled to give credit where credit is due. The 'Apostrophe' restaurant in the Shelleys offered everything and more that you could wish for, as a fine dining experience. Our young waiter jack was knowledgable, attentive & delivered outstanding service. The food was excellent & beautifully presented. I would... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

What a super review which as had Chef Chris and his team in the kitchen summer-sizzling with delight. Jack is a great member of our team and we have high hopes for him - a natural. He is of course over the moon Shelleys does its best to both meet and exceed our guests needs and with support from patrons... More

Littlehampton, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 20, 2014 via mobile

Great Expectations meets Fawlty Towers We had booked a table for eight so we were expected. Orders drinks in the cosy little bar and decided to take them into the garden. No offer too take them out there on a tray. One of our party had been trying to organise some bubbly over the phone to be ready as it... More

Was this review helpful? Yes 2
Hugh C, Manager at The Shelleys, responded to this review

Thank you for allowing The Shelleys to be your host during your recent celebrations in Lewes. Your feedback is appreciated and is very valuable to us. I am deeply disappointed to hear that your visit did not go entirely well and I would like to apologise on behalf of The Shelleys and our team for your experience. Sadly the telephones... More

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Additional Information about The Shelleys

Address: 135 High Street, Lewes BN7 1XS, England
Location: United Kingdom > England > East Sussex > Lewes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Shelleys 4*
Number of rooms: 19
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Also Known As:
The Shelleys Hotel Lewes
Shelleys Hotel Lewes
Hotel Shelleys
The Shelleys Lewes, East Sussex

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