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All 6 Lewes hotels

The Shelleys

4.0 of 5 Hotel   |   135 High Street, Lewes BN7 1XS, England
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The Shelleys
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78%
Ranked #3 of 6 hotels in Lewes
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Louisa_algr Hastings
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  • Reviews (217)
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217 people have reviewed this hotel

Traveler rating
    110
    58
    29
    14
    6
See reviews for
24
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21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
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English first
Hastings
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I do not often write reviews but on this occasion I felt compelled to give credit where credit is due. The 'Apostrophe' restaurant in the Shelleys offered everything and more that you could wish for, as a fine dining experience. Our young waiter jack was knowledgable, attentive & delivered outstanding service. The food was excellent & beautifully presented. I would... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

What a super review which as had Chef Chris and his team in the kitchen summer-sizzling with delight. Jack is a great member of our team and we have high hopes for him - a natural. He is of course over the moon Shelleys does its best to both meet and exceed our guests needs and with support from patrons... More

Littlehampton, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Great Expectations meets Fawlty Towers We had booked a table for eight so we were expected. Orders drinks in the cosy little bar and decided to take them into the garden. No offer too take them out there on a tray. One of our party had been trying to organise some bubbly over the phone to be ready as it... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

Thank you for allowing The Shelleys to be your host during your recent celebrations in Lewes. Your feedback is appreciated and is very valuable to us. I am deeply disappointed to hear that your visit did not go entirely well and I would like to apologise on behalf of The Shelleys and our team for your experience. Sadly the telephones... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

Nice location. Comfortable rooms but a bit down at heel. Needs (several) licks of paint and a general refresh. Has that musty smell you used to get in old hotels 20 years ago. Garden is somewhat unkempt we did not try breakfast or any other meal.

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

This was a disheartening review, more so given the substantial and numerous programs running across the hotel in terms of various improvements. These works include an important overhaul of the garden, attending to the soft furnishings throughout the hotel to upgrading the guest WIFI in the ground floor guest areas While Shelleys is perfectly placed for Glyndebourne, the hotel has... More

UK
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It was all nice enough, however what we really noticed ( we were two couples) was the boiling hot towel rail. It churned out heat even through the night, and made everything hotter than we would have wished. I am sure the management could save loads of cash , which could then be spent in refurbishing some of the slightly... More

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

We always appreciate hearing from senior Trip Advisor reviewers and were really pleased you both enjoyed the Shelleys and Glyndebourne - they make a perfect combination The towel rails are linked to the hot water system and this is something which has our attention albeit juxtaposed against the issues of working with such a historical building and legacy plumbing systems... More

Sussex, England
Senior Contributor
46 reviews 46 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I paid £100 for a night for a friend's wedding, I believe for a wedding it is a beautiful setting if you hire the whole building. Rooms are large and feel spacious, unfortunately on the Sunday morning there was no hot water, the concierge had to turn the boiler back on which has cut out, I guess a quirky feature... More

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

We like hearing from Senior Trip Advisor reviewers and sadly on the day in question, there was a minor outage with the boiler which was quickly corrected. Even so we apologise for the challenge this caused We were delighted the wedding was such a success and since your stay in March, Natalie and her team have made sound progress on... More

Sussex
Contributor
14 reviews 14 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We have stayed at the Shelleys before and felt that on this occasion the standard, although good, was not quite as high as previously. This is a lovely building in a splendid location and with delightful gardens but I felt this hotel was starting to lose its country house hotel ambience and the price charged was not reflective of the... More

Was this review helpful? Yes
Hugh C, Manager at The Shelleys, responded to this review

We always like hearing from senior Trip Advisor reviewers though were sorry to learn your stay, on this occasion, did not match your last visit. For this we are truly sorry and I know that our manager, Natalie, would like to reach out to you and learn more about your experience Shelleys has a great deal to offer but you... More

London, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 weeks ago

I booked Shelleys sometime before our stay as it looked convenient for Glynebourne. We are a well travelled couple in our 60s and have stayed at numerous hotels all over the world. However, this is the first time we have reviewed for trip advisor.We arrived to find this small hotel was hosting a wedding. Unfortunately, the reception was under our... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

This review and the one preceding it are clearly linked and while we are sorry these guests found aspects of their stay challenging, regrettably we cannot identify nor agree with the thrust of their critique The majority of our guests are very satisfied - we delight in hosting them and welcoming them back year in year out. It is clear... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 weeks ago

We stayed at this hotel for one night after a lovely evening at Glyndebourne at the end of May. I would urge you not to stay here. Reception was poor, we were superseded by a local taxi driver, the room was all right but we could hear noises from the next door room through inadequately soundproofed walls, breakfast was shocking.... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

The review and the one following are clearly linked and while we always welcome hearing from senior Trip Advisor reviewers, equally we would expect more balance Natalie and her team are in no way complacent and greatly value genuine guest feedback as it gives us the opportunity to learn. Regrettably these guests did not make their concerns known to the... More

Bawtry, England, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2014

We have just returned home to Yorkshire from our daughters wedding at The Shelleys. The staff were attentive and most helpful in catering for my husband who is disabled.Our room was very comfortable with a huge bed and fine quality bed linen.The bathroom was spacious,clean and contained everything we required The food was delicious and great care was shown by... More

Was this review helpful? Yes 2
Hugh C, Manager at The Shelleys, responded to this review

We were humbled to receive such a thoughtful review and thank you so much. Needless to say, Natalie and her team were delighted that they could contribute in such a positive way to your daughter's special day Shelleys has a great deal to offer and hopefully we can see you back before too long as we cannot wait to host... More

Budapest
Top Contributor
69 reviews 69 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed June 18, 2014

The location of the hotel is close to the Castle and on the extended High Street. However, it is quite a walk uphill from the station and a taxi is recommended if a train is used. This is a small hotel in a period building ...obviously once a grand private residence...with ample parking and a spacious lawn. Inside it becomes... More

Was this review helpful? Yes 1
Hugh C, Manager at The Shelleys, responded to this review

While we always appreciate hearing from senior and such prolific Trip Advisor reviewers naturally I am disheartened to read some of your comments. Unfortunately on check out you were not able to speak with our general manager Natalie so she was denied the chance of reaching out to you and gaining a better understanding of your concerns The Shelleys sits... More

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Additional Information about The Shelleys

Address: 135 High Street, Lewes BN7 1XS, England
Location: United Kingdom > England > East Sussex > Lewes
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Shelleys 4*
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Also Known As:
The Shelleys Hotel Lewes
Shelleys Hotel Lewes
Hotel Shelleys
The Shelleys Lewes, East Sussex

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Amenities

Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Class
Official Description (provided by the hotel)
Step off the historic High Street in the beautiful county town of Lewes and into the peaceful tranquility of The Shelleys; an elegantly sublime 17th Century, family-run, country house hotel. The Shelleys offers discreet service, with high standards, within a uniquely calm ambience, with friendly staff who anticipate your every need. With nineteen luxury boutique rooms, all en-suite, each designed and decorated to reflect our Georgian origins and fitted with a television and Wi-Fi access; The Shelleys perfectly combines English tradition with contemporary luxury. Dating back to 1588, The Shelleys is a grade II* listed property – falling into the 4% bracket viewed as a “particularly important building of more than special interest” by English Heritage… Located close to Brighton and Eastbourne, this East Sussex hotel is the perfect venue for a change of scene. Whether it’s a weekend of rest and relaxation, a romantic break, or a base from which to explore the surrounding historical town and South Downs, you’ll find your every need is anticipated at The Shelleys. The a la carte lunch and dinner menu is available in the stylish award-winning Apostrophe Restaurant or on the brick-paved terrace overlooking our beautiful gardens. Morning Coffee & Afternoon Tea, Drinks and Bar Lunches are also available throughout the day. ... more   less 
Number of rooms
19

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