Completely agree with the user review which summed up this place is in deserate need of a make-over. The mattress was horrible and my husband could not sleep even though he was shattered from travel abroad during the week. The staff was very friendly. I cannot imagine anyone being impressed by this place unless you are looking for an unusually... more

My wife and I (plus dog) stayed at this hotel for a weekend break. We booked through the Best Western website and got a good deal. On arrival we were greeted by the staff and had no problem parking in the small car park at the front of the hotel. The room we were given (204) was very large with... more

We have stayed at this hotel twice in two years. Both times, we were left with the same impression. This c-o-u-l-d be an excellent hotel: The staff is exceptionally lovely, from the front desk, to the bar and restaurant. They really make this challenging place work. The location, right on the sea front, can’t be beat. Free street parking. Good,... more

We stayed here for two nights in Feb 09, we managed to get a special deal on the room and a free upgrade. We had a superior sea view room, ok so it was a little dated but it was very clean and the sea view was excellent. The hotel has some lovely architectural features and has an oldy worldy... more

We held our Company Party there in January, the rooms were sumptuous, most of us had suites, lovely Regency architecture and on a grand scale overlooking the sea. This is in St Leonard's, not Hastings. I really don't understand the negative reviews stated here. We had an excellent dinner, very well organised, lots of choices. Band in separate room with... more

It is a perfectly pleasant hotel in a faded kind of a way. The room was clean and spacious but lacked bedside lamps and wasn't particularly cosy. Bathroom needs a remodel and seemed old-fashioned. The carpets and furnishings made me feel I was staying with my granny. The breakfast was fine if nothing special. The public rooms were a bit... more

To give some context to this review, I booked this hotel on Best Western's 30th Birthday Promotion Offer. For a minimum 2 night stay, we paid just £30 per night (per room, not per person). My girlfriend and I stayed at the Royal Victoria Hotel recently as we were attending a wedding near Battle. The first thing to note is... more

I had the terrible misfortune of staying in this nightmare of hotel last night. After a days hot travelling I tried to run a bath and after I had wasted a huge quantity of water waiting for it to heat up, I eventually called reception to be told that the entire hotel had none and a plumber had been called.... more

We booked by telephone and confirmed by email; this all worked fine. If you want a sea-front room, you need to ask for that, and they are more expensive. There are pros and cons to this choice - see below. The hotel in located directly on the seafront at St Leonard's-on-Sea, and this in turn is about 1-1/2 miles west... more