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Bannatyne Spa Hotel

Certificate of Excellence
Battle Road, Hastings TN38 8EA, England
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1 room 1 adult
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Bannatyne Spa Hotel
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602 Reviews from our TripAdvisor Community

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Not one fault in this place! Food, facilities, staff, prices amazing! Stayed in a standard room and it certainly didn't feel like it, was plenty of space, huge tv and bath and lovely view of the massive gardens. My other half kindly asked for roses, strawberries, chocolates and wine for when we got there and it was all laid out... More 

Helpful?
Thank Kayhamiltonx
Hastings, United Kingdom
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Enjoyed a lovely afternoon tea here for an 18th Birthday! We ate in the conversatory which is beautiful. The scones, cakes and sandwiches were amazing and the service was great! Highly recommended! ! !

Helpful?
Thank shortly13
Margate, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed for a weekend and used the spa. Overall we enjoyed our stay but the one disappointment was the paper thin walls. This is no exaggeration, I was woken in the middle of the night by late arriving guests talking in the hall and I could hear every word as if they were in the room. The breakfast was... More 

Helpful?
Thank ThatGuyGman
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Me and partner stayed after treatments at the spa, the staff made us feel very welcome Fantastic food room was divine Bed very comfy only downside was having to leave The pool in the spa could do with heating up a bit though and more water coolers should be out

Helpful?
Thank Travelacer123
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked a one night spa break via red letter days as we were given a voucher. This included the room, breakfast and a 2 course dinner (from set menu) as well as a 55 min massage each. I thought this was good value. The spa is within the Bannytyne health club which is a short walk across the car... More 

Helpful?
Thank Sarah P
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this review

Dear Sarah P, Thank you very much for taking the time to not only email me following your recent stay but also for sharing your experience again here. As I mentioned in my email response, it is only via constructive feedback whether positive or negative that we can continue to enhance our customer experience. Thank you once again for your... More 

maidstone
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We were really happy with the great New Year's Eve deal we purchased at a fantastic price which was recommended to us by friends. 6 of us booked for 2 nights on 30th and 31st Dec. We thought the hotel looked lovely on arrival, out room was clean, staff were really friendly and polite and food nice (although small portions... More 

Helpful?
Thank smiles4u_all
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this review

Dear smiles4u_all, Firstly, may I say thank you very much for choosing to stay with us along with the rest of your party over the New Year period. I was pleased to read that you found all of the staff to be "really friendly and polite". I have passed your feedback onto my Chef and Spa Manager in relation to... More 

Sheffield, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Staff super helpful and kind to 5 month old baby. Executive room lovely - heaps of space and comfy king size bed and nice and quiet too. Restaurant dinner was lovely and great breakfast too. Will return!

Helpful?
Thank lotte_ta
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this review

Dear lotte_ta, I was pleased to read that you enjoyed the various elements of your "Lovely stay" and thank you for taking the time to review. Myself and the team look forward to seeing you all again in the not too distant future. Kind regards, James Mackay - General Manager. More 

Bedfordshire
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here 20 years ago....boy has it changed! I would give this 4 1\2 stars if I could.. Just a few things could have made it a 5. The bathroom needs a make up \ shaving mirror for close up work and a dim light for night time use as the fan can be very loud. The rear of... More 

Helpful?
Thank 3420mumby
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this review

Dear 3420mumby, Thank you for your feedback and taking the time to let us know how your last minute weekend away was with us. I have shared your comments with Hayley and I thank you for taking the time to mention her personally. It is this type of feedback that gives me a tool to support the team and encourage... More 

Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 6, 2016

Hotel was fine. However when the hotel made an error in the £8.50 deposit it decided to retrospectively and without prior notice deduct this from my card. This has caused me much more inconvenience. What an irritating customer service attitude.

Helpful?
3 Thank Philip E
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this review

Dear Philip E, Please allow me to clarify the situation for other potential guests who may read this. I would like to clearly point out that there was no error on our behalf but was caused by changes to the instructions given by your company. I would appreciate you speaking with your direct line manager for the full story as... More 

Pontefract, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed January 5, 2016

The room was OK, something I would expect from a small hotel, not a spa hotel. The breakfast was good but lacked a bit of variation. The worst part was that they had made a mistake on the final bill on checkout. Rather than contact me to try and sort this they then decided to take another charge against my... More 

Helpful?
5 Thank Jiberson
ManagementResponse02, General Manager at Bannatyne Spa Hotel, responded to this review

Dear Jiberson, Please allow me to clarify the situation for other potential guests who may read this. At no point have we defrauded you and nor was there any mistake made by a member of my team. I would appreciate you speaking with your direct line manager for the full story. Not only was the charge authorised by your company... More 

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