Just as you would expect from a Premier Inn really, clean, nicely sized rooms and courteous staff. Location is fantastic for access to the lanes though the parking is in the nearby NCP car park, for which which you get a 25% discount from reception. Worth figuring this into the price of your trip.

Our room was spacious & clean, the bed was very comfortable, we had a good night's sleep and a magnificent breakfast. The staff were friendly and very helpful. Altogether we couldn't have had a better stay anywhere. The hotel has free parking which is a bonus in central Birmingham and is situated close to the Symphony Hall (a 5 minute... More

Great location let down by being charged for Wifi that doesn't work and reception not having great english to explain why this was the case with Wifii etc. it is a nice hotel, just not great for business users who need Wifi and even though you are prepared to pay for it it still doesn't work.

Have always been a big fan of premier inns, they generally offer good hotels and value for money. Sadly this one is probably the worst I have been to. Location is good in the centre of town, although parking is chargeable and off site at NCP. Check in was a little slow but hotel was big so a lot of... More

We stayed at the Premier Inn because it was close to the NIA, as usual with Premier the room was tidy and clean, the environment was quiet, parking was easy (just outside), and the staff were friendly and efficient. Would definitely stay here again. One small gripe is that I tried to pay with cash and was told I needed... More

Although I' writing this review about 2 months after I stayed here, as I've reviewed this hotel before, the main points are the same. The hotel is in a good, central location, it has helpful, efficient staff who make you feel very welcome. As I arrived early again, the staff put my bags away for me while we went for... More

Just so central to everything. Room was very clean and large. Breakfast was very very good even later in the morning when you would expect the hot dishes may not be as fresh. Evening meal was okay both nights but nothing special. I liked the restaurant staff, they tried very hard to please and i would have liked more of... More

My Husband & I stayed here midweek when we went to a concert. Our room 404 was clean, comfortable & all we needed for a short stay, we even got a small glimpse of the sea! All staff were very friendly & helpful, especially the dining staff. Food was very good, especially all the breakfast choices. The only drawback was... More

Great location near the Lanes & very convenient for the night life. I've stayed here several times but my last visit highlighted some problems. The rooms are getting a bit jaded but are ok. The breakfast I had was little short of disgusting. I ordered a plain omelette but it came swimming in cooking oil. But the oil was brown... More