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New Steine Hotel

10-11 New Steine | Kemp Town, East Sussex, Brighton BN2 1PB, England
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New Steine Hotel
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New Steine Hotel
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468 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Peterborough, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Thanks New Steine hotel for a fab weekend. Polite friendly & helpful staff. We were made to feel welcome the moment we arrived. The rooms are clean & comfortable. The stairs upto the rooms are narrow, this is to be expected it's an old building. Breakfast was good and again staff very polite and friendly. I would be more than... More 

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Chester, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Hotel is in a central location close to the pier and the town centre. Room were very clean and well looked after, the beds were really comfy and staff were very friendly and attentive. Would definitely recommend for a weekend in Brighton.

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed yesterday NEW via mobile

stayed here as a group of 11 this weekend, I was really nervous about the trip after reading the bad reviews it gets but in my opinion they are not justified!! Don't go expecting the ritz and you'll be fine, the rooms are small but they are also clean and have everything you need. The staff are brilliant, every single... More 

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Worcestershire, United Kingdom
1 review
1 of 5 stars Reviewed 1 week ago

Rang a few days before arrival and spoke to a gentleman who I found out is the owner, totally unhelpful and snooty! Was staying as daughter was in Brighton for sports competition and didn't want to spend a lot of money for a one night stay. When i arrived at our second room (as first one was unacceptable) I rang... More 

Was this review helpful? Yes
NewSteine, General Manager at New Steine Hotel, responded to this review

Dear S956, Thank you for staying with us recently and for taking the time to comment on your experience. I am sorry to hear that were not entirely satisfied with your stay. I do realise that you originally wanted to cancel your reservation with us at the last minute and so it is disappointing to say the least that you... More 

London, United Kingdom
Top Contributor
57 reviews 57 reviews
13 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have eaten in the restaurant here a few time so when we had to stay in Brighton we tried here. Great rooms, very very clean. Friendly staff who are so helpful. The rooms are spotless. The only downside is that light comes in from outside due to just blinds hanging on the windows. But so comfortable here. The breakfast... More 

Was this review helpful? Yes
NewSteine, General Manager at New Steine Hotel, responded to this review

Dear ovine, Thank you for staying with us recently and for joining us in our onsite bistro during your stay. We are so delighted that you enjoyed your stay and that our staff managed to take such good care of you while you were here. We pride ourselves on guest satisfaction and so it is always a delight when we... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Don't go here based on the 4 star rating. It is far from it! Whilst the food was good, and the down stairs looks fairly modern, the rooms are incredibly cheap and dated, nothing like you see on the pictures. There was damp mould in our room, burn marks, some manky stain on the curtains and ceilings. It is a... More 

Was this review helpful? Yes 2
NewSteine, General Manager at New Steine Hotel, responded to this review

Dear John T, Thank you for staying with us recently and for taking the time to share your experience. I am terribly sorry to hear that you encountered so many problems with your room. Please be assured that we conduct regular maintenance and quality checks throughout the rooms and I can only apologise that in this instance, certain things seem... More 

Bristol
Top Contributor
63 reviews 63 reviews
18 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Over time it has become pretty clear to me that the hotel star rating system is to be ignored and that only user-driven ratings are granted rationally. We visited the New Steine hotel whilst staying in Brighton for the weekend, at £100 and with a 4* rating we expected a fairly decent hotel. The location is good and distanced sufficiently... More 

Was this review helpful? Yes
NewSteine, Manager at New Steine Hotel, responded to this review

Thank you for your review and I am sorry that you felt we were not up to your expectations. We are regularly visited by the AA for our star rating and have maintained this standard for a number of years now. The room you had is on the 3rd floor, and it was up a set of 6 flights of... More 

Nottingham
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 15, 2015 via mobile

My boyfriend booked us in to this hotel for Valentine's Day as Brighton is one of my favourite places to visit! He says the rooms looked better in the pictures and that may be so as our bedroom was quite small and basic however it was very clean and had every amenity you could need. It was raining when we... More 

Was this review helpful? Yes 1
NewSteine, Manager at New Steine Hotel, responded to this review

Thank you for your review and I am so glad you enjoyed your stay with us. I have passed on your comments to our team with regards the service being a bit slow, as we always aim to make improvements to our guest's experiences. I am glad you enjoyed the meal and the room, and noted the new shower you... More 

United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 7, 2015

Good location (not sea view though). New Steine has some very real weaknesses and they still overcharge for the actual quality that they offer. When we arrived, no one from the staff offered to help us with our luggages (which were small by the way) and there was no lift. I honestly did not have any problem with the lift... More 

Was this review helpful? Yes 4
NewSteine, Manager at New Steine Hotel, responded to this review

Thank you for your review and I am sorry if the Hotel was not as you would have expected. We do encourage our team to offer assistance where required and as this was not apparent on this occasion, I will be speaking with them to ensure that guest's are offered help with luggage within our Hotel. As for the room,... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 4, 2015

I stayed here back in April '14 having stayed twice previously. Something has gone very wrong at this place from the chaotic management style, rude staff, poor cleanliness and uncomfortable beds. We were given incorrect information re the parking permits and inadvertently voided it, the manager on duty told us (visitors unfamiliar with the Brighton Parking Scheme) that is was... More 

Was this review helpful? Yes
NewSteine, General Manager at New Steine Hotel, responded to this review

Dear Tom O, Thank you for your commentary. The owner of the hotel has already addressed the majority of your concerns directly following your stay with us and so I will not go in to too much detail again here. It is disappointing that you hold such disdain for us and on behalf of the hotel I apologise that you... More 

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