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Holiday Inn Brighton-Seafront


Hotel class 4.0 of 5
137 Kings Road, Brighton BN1 2JF, England
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Reviews you can trust

60% Recommend
3.0 of 5 stars 131 reviews
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By trip type
All (131)
[ Date ] [ Rating ]
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3 of 5 stars
mandb_Ottawa   48 contributions
Ottawa, Canada
Nov 14, 2009 | Trip type: Couples

We stayed two nights a few days apart. Both nights were "free" - one on the "free night" promotion and the other on points. The staff were very friendly and let us check in early both visits. Both rooms were basic, but clean. The location is great - right on the seafront, near the old pier. more

Management response from
BHTSF_GM, General Manager

Thank you for your feedback. As a priority club rewards member I am pleased you managed to enjoy one of the great benefits of this loyalty scheme

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3 of 5 stars
Amarone61   17 contributions
Newcastle
Nov 10, 2009 | Trip type: Couples

Difficult to know where to start with this one. From reading previous reviews we knew the hotel wasn't going to be perfect but we weren't sure how much the previous comments were just nit picking. We stayed a Friday and Saturday and booked an Executive seview room. (I knew what "side sea view" meant even if previous reviewer couldn't work... more

Management response from
BHTSF_GM, General Manager

Many thanks for your review. As with all reviews and feedback, whether reported at the time or after the event, we pride ourselves that we listen and take action. I assure you the points you mentioned will definitely be reviewed and action taken. I am proud of the team here at the hotel and it is because of them that...

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2 of 5 stars
MariaBham   3 contributions
Birmingham
Nov 9, 2009 | Trip type: Couples
0/1 found this review helpful

Booked a sea side view room online, which turned out to not be sea-side view but sea SIDE-view. Basically if you looked out from window corner to the side you could sort of spot the sea. When complaining at reception we were told that many people make this mistake when they book! I would call it misleading marketing, the hotel... more

Management response from
BHTSF_GM, General Manager

Thank you for your review. We used to constantly get guests asking to be able to see the sea but were not prepared to pay the full supplement for a Sea View Room. As part of this review process we created SIDE sea view rooms. These rooms are only the front 3-4 bedrooms at the side of the hotel and...

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4 of 5 stars
myholidaze   1 contribution
London, United Kingdom
Nov 8, 2009 | Trip type: Couples

We have just returned from a weekend stay at the Holiday Inn, Brighton. Booked last minute sat am, I had read the reviews but decided to chance it and so glad we did. We arrived much earlier than the 3pm check in but were greeted by the friendly staff who firstly sorted out token etc for the car park and... more

Management response from
BHTSF_GM, General Manager

Thank you for your review and glad you stayed with us despite what you read on here. We value all guest feedback and ensure that all is used to improve any shortfalls and make better any successes Thank you once again

Tired
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2 of 5 stars
Zippitydoodah   25 contributions
Glasgow, United Kingdom
Oct 21, 2009 | Trip type: Business

In the 1980s, this might have been quite the place but it is terribly tired now. I didn't have a seaview room but I reckon the view would be great so might be worth considering. If like me, you didn't have that, you look out on to fairly forgettable buildings and you could be anywhere. I suppose it's quite handy... more

Management response from
BHTSF_GM, General Manager

Thank you for your comments. Our Seaview Rooms all give full views of the seafront and are larger bedrooms. Due to demand we have also introduced side Seaview rooms’ aswell. I was disappointed that you found the hotel tired as on the interior we have undergone a major refurbishment in all areas. Most major things within Brighton are at most...

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3 of 5 stars
relaxedbunny   2 contributions
uk
Oct 5, 2009 | Trip type: Couples

The good: staff were very helpful and nice, in reception and housekeeping and in the restaurant The bad: booked the hotel especially because of its secure undergroung parking as we have a classic car that was built before car crime was invented and therefore has no door locks, but hotel neglected to tell us their car park doors dont raise... more

Management response from
BHTSF_GM, General Manager

Thank you for your feedback The team here will be delighted of your feedback and assure you this is passed on. When asked all team members in the hotel should be aware of the 6ft height restriction within the car park. Following your comments I have asked all heads of department to re-train this to their teams. We have where...

humph
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1 of 5 stars
friendsofsooty   9 contributions
london
Sep 27, 2009 | Trip type: Couples
1/1 found this review helpful

well this was supposed to be a 4 star hotel...mouldy bathroom, hole in door , filthy windows and air con that dripped all night and they said couldn't move as no rooms ..so 2 nights of not sleeping....and only 1 towel! more

Management response from
BHTSF_GM, General Manager

Thank you for your feedback and assure you we are independently rated 4 star hotel. Additional towels are provided as standard in all bedrooms and as part of our environmental policy which is clearly signed in each room we encouraged single occupancy guests to not use additional towels. We are investigating all rooms based on your photos with regard to...

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2 of 5 stars
joda1   2 contributions
london
Sep 24, 2009 | Trip type: Friends getaway

Poor hotel. Rooms small and shabby, with 3/4 double bed. Towels poly/cotton so do not dry very well. Little in the way of bathroom toilettries, shampoos etc, tiles chipped, walls dirty. We arrived on Sunday night and 10 of us wanted an evening meal at 7.30, the restaurant was completely empty, but we were told they had no food so... more

Management response from
BHTSF_GM, General Manager

Thank you for your review All beds in standard bedrooms are 4’6” beds. Kingsize options are also available but due to high demand these tend to do very quickly. Alternatively 5’ & 6ft beds are available in Executive and Seaview rooms if you are prepared to upgrade. I am unsure as to why 10 people would be told that we...

Perfect!
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5 of 5 stars
LondonMjh   1 contribution
London
Sep 18, 2009 | Trip type: Business
0/1 found this review helpful

Organised 100 work colleagues to stay at the Holiday Inn for 2 days in September. The hotel staff were amazing, from beginging to end. They organised everything from accommodation, dinner, disco, meeting rooms ect. The smooth running of our 2 days was completly down to the staff. I cannot fault anything. Rooms superb for all 100 of us, food great.... more

Management response from
BHTSF_GM, General Manager

Thank you for your great feedback. It is such feedback that I enjoy to read and is a delight to share with my team

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3 of 5 stars
menumadEssex   1 contribution
essex
Sep 16, 2009 | Trip type: Couples

Having stayed last week at this hotel I would think it needs to have something extra to make it four star. The rooms are ok but as previously stated the towels are not fluffy as in most hotels and reminded me of nappies and looked like they could do with replacement. The food was very medicocre and if you stay... more

Management response from
BHTSF_GM, General Manager

Thank you for your review. We have recently changed our linen supplier to a more local supplier. As a local supplier this not only gives us better quality but also ensure that we move closer to our aim of being carbon neutral. I am sorry if you found that the restaurant team annoying with their customer follow up and assure...

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Holiday Inn Brighton-Seafront Also Known As

  • Holiday Inn Brighton Seafront
  • Holiday Inn Brighton
  • Brighton Holiday Inn
Address: 137 Kings Road, Brighton BN1 2JF, England