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Imperial

1st Ave, Brighton BN3 2GU, England
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Imperial
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Ranked #26 of 45 Hotels in Brighton
A recent review
4 of 5 stars reviewed 4 days ago
mike t London, United Kingdom
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383 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night, Twin room was nice and clean, Hotel staff were pleasant and helpful, Nice walk to City Centre, walks any Breakfast/Lunch/Dinner off!, Sea is literally mins away , Take a good stroll to other side , to main pier, Soak up the charm. Would we stay again ..Yes definitely

Was this review helpful? Yes 1
SteveT258Hove, Manager at Imperial, responded to this review

A smashing review from an equally smashing guest so a massive thanks from Alvis and his team here at Imperial Needless to say we are very much looking forward to your next sojourn. Meanwhile, please accept our best wishes for a sizzling and enjoyable August More 

London, United Kingdom
1 review
1 of 5 stars Reviewed 4 days ago NEW

I have not had a good experience of this hotel and if this review only stops one person from making a booking I will be happy and it will show the hotel that not only the right thing to do would have been to deal appropriately with my complaint but actually decent customer service actually makes economic sense. I have... More 

Was this review helpful? Yes
SteveT258Hove, Manager at Imperial, responded to this review

I think it is fair to say we all view the service provide by the Lifeguard movement as invaluable and none more so that in Brighton & Hove given the importance of our beaches I must say, this is all rather a strange state of affairs over what seems to be the issue of a single breakfast. As such we... More 

Travelers are raving about these Brighton hotels

4 of 5 stars Reviewed 6 days ago NEW via mobile

Having read some of the reviews on the site, my family and I were expecting sub-standard accommodation and service. However, nothing could be further from the truth. We had a clean and spacious room for four (two under 5). The staff were warm and welcoming and in particular the breakfast waiter who was very friendly with the children. A very... More 

Was this review helpful? Yes
SteveT258Hove, Manager at Imperial, responded to this review

What a truly delightful review and thank you so much. While we welcome guest feedback and admire TripAdvisor [which is why we will respond to each and every review, good or bad] nothing makes our heart sing more than reading magnificent commentary, such as yours You were a super family and we are very much looking forward to your next... More 

Dartford, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago

No shower attached to the wall, black mould on bath screen, rotten wooden sash window with paint peeling off, thread bare and stained carpet and that's without mentioning the bed. The divan wasn't connected together properly and the sheet didn't fit the mattress. To top it all off couldn't even cook a fried egg properly.

Was this review helpful? Yes
SteveT258Hove, Manager at Imperial, responded to this review

With no feedback while in house or a room number mentioned this review is largely meaningless for how will it help us to improve? While we are sorry if this guest feels their stay did not hit all the right notes, given the significant ongoing investment in the hotel we are totally disheartened and, dare I say it wounded, as... More 

Hereford
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

It was a great stay in a family room, just a minute from the sea and fantastic cafes galore. The bunk beds for my teenagers were lovely and plenty big enough. The bathroom could do with updating but it was clean and fine. The staff were lovely and let us into our room 5 hours early because we arrived early... More 

Was this review helpful? Yes
SteveT258Hove, Manager at Imperial, responded to this review

Thank you for such a stellar review and for visiting us from Hereford - a beautifully unspoiled part of the country The staff are over the moon that they were able to make your stay special, more so as you were delightful guests. The Imperial is perfectly located in First Avenue - minutes from both the shops and cafes of... More 

Wales
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 1 week ago

I recently paid almost £200 for a three night bed only stay. My room was large and really quite clean but in need of some repair work. The sink was cracked and stained, the toilet seat wobbled all over the place because it was held on by only one screw, the lid of the kettle was simply not attached at... More 

Was this review helpful? Yes 1
SteveT258Hove, Manager at Imperial, responded to this review

In thanking you for visiting us from Wales, we were sorry to learn your stay did not hit all the right notes. Clearly there were some room specific issues for which we apologise though sadly, it has not been possible to trace the room in question based on the limited information we have from our friends at TripAdvisor With the... More 

London, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was easy to book and communication is very good regarding reminding you of your visit and asking if any additional help is required. Parking is excellent £7 a day outside of hotel, in comparison to other hotels and the town car parks its so good as hotel is within walking distance of the town and the local bus... More 

Was this review helpful? Yes 2
SteveT258Hove, Manager at Imperial, responded to this review

Really super review and thank you so much - you were a smashing guest and please visit us again very soon The team here will not always get everything right first time but they care and genuinely try to do their very best. It is reviews like yours which make it all worthwhile Kindest regards More 

London, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is my fourth overnight stay in brighton,and a pattern is emerging that all brighton hotels,are all much the same,way way overpriced,and no matter what star rating they may advertise,your room will not surpass a 3 star, trust me. The imperial is no better or worse than most other brighton hotels. Old victorian house conversions in need of much repair.... More 

Was this review helpful? Yes 1
SteveT258Hove, Manager at Imperial, responded to this review

I wouldn't go as far as saying we enjoyed reading this tongue in check review but given this guest's heartfelt views, surely they should have followed their own advice and stayed in a homogeneous, purpose built hotel as the Imperial was never going to hit the right notes To be clear, the Imperial is proud of her heritage and has... More 

B/WOOD ENGLAND
Level Contributor
117 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I visited this hotel with my wife and a friend from Canada. We had great service, all the rooms were lovely and clean. The bar and staff were tip top. However it got a little rowdy, but it was all O.K. Our friend loved the place. During the Evening I must have misplaced/lost my wallet, but never noticed. So the... More 

Was this review helpful? Yes
SteveT258Hove, Manager at Imperial, responded to this review

Thank for such a super review; coming from a Level 6 TripAdvisor contributor your kind words mean even more Our staff are over and we were delighted the Imperial was there for you; losing a wallet is perhaps the worst thing that can happen when you are away from home Please visit us again soon More 

Toowoomba
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Clean, comfortable single room with TV and reliable internet. Perfect location for beach, buses, shops and cafes. Not good for large persons as bathroom small and lift tiny! Staff friendlly & helpful. Loved the quirkiness - and friendliness.

Was this review helpful? Yes
SteveT258Hove, Manager at Imperial, responded to this review

Thank you for such a delightful review and for visiting us from Australia. Needless to say the team here were only too pleased to host, to serve you and perhaps your travels will allow you to joint us again before too long Meanwhile renewed thanks for your custom and kind words. Both mean a great deal More 

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