Me & My boyfriend came to brighton as a christmas present and something we had really been looking forward to doing as a weekend away. upon arrival we were very happy with the location, and check in process by a lovly young blonde receptionist who was full of usefull information and smiles. Our room was very clean and tidy with...
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Dear Madam
I would like to offer my sincere apologies for the appalling customer service recieved by youself and your partner on your recent visit to Umi Brighton. This level of service is not acceptable in any form or way and the member of staff in question has be addressed. I would like to reassure you that the Management of...
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Room was stuffy and overheated therefore I turned off the radiator and kept the window open. Could this be reason for a fine for smoking in the room? The small print contained with the signing in sheet states the they have only "to believe" you have smoked in the room.Well you can believe all you want it doesn't make it...
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Dear Madam
Please accept our sincere apologies you found your room stuffy and overheated. We have had numerous requests from our guests to turn the heating up due to the cold spell we are currently experiencing, but I fully take on board that as individuals this will not be of comfort to every guest. Can I ask you on your...
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I would just like to start by saying that if you are not that worried about receiving decent Customer Service, then this hotel is just the place for you.
My friends and I booked this hotel as a surprise birthday night away for a very good friend of ours. Five of us arrived to check in to the hotel at...
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Dear Madam
I am in fact the Manager, who was on duty with Liam on the day in question. On your arrival to the hotel you and your 4 friends were making an unacceptable high level of noise, to the degree Liam could not hear what the other guest was saying. However it was fed back to Liam on that...
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the mattress was lumpy and i asked for it to be changed, this was changed and i was happy with the service at this point. When it came to checking out we were advised that there would be an additional charge of £100 for the room as a 'smoking in the room fine'. This is a total false allegation of...
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Dear Madam,
Further to your comments posted on Trip Advisor, I can confirm you were in deed charged £100 for smoking in your room.
Apart from it being illegal to smoke in the hotel, the room has a clear non smoking sign on the door, as well in the hotels information folder and on our terms & conditions signed by...
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Had stayed at this hotel 3 years ago and was very impressed at quality for price. This time felt a little let down. It's not bad but is certainly a little tatty round the edges. It's little things like taps not quite working properly, noise and drafts from windows. The biggest issue was breakfast next day which was chaotic. Didn't...
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My room was the size of a postage stamp and smelt of cat wee, felt very claustrophobic and did not want to stay in the room for too long. Not worth the £175 at all. Ensuite was equally small and the taps nearly stuck out over the edge of the basin.
There was no radiator in my room and it...
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Dear Guest
Please accept our sincere apologies, you were not happy with your recent stay with Umi Brighton. I can only guess you were in one of our standard rooms, which are in deed much smaller than any of our sea view rooms. I am horrified to read, you felt your room smelt of an animals toilet and would urge...
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Had a really bad time! Just don't waste your time or money.
The toliet didnt flush
The shower was too hot and then too cold and then stopped working completely
The window was broken making the bathroom freezing
We put the sign out for the room to be cleaned and the maids ignored it and we had to clean it...
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Dear Guest
Thank you for your comments regarding your recent stay. I'd like to take this opportunity to apologise for your not experiencing as relaxing stay at the majority of our guests.
The toilet not flushing was not an issue you highlighted to me in our conversation, nor is it a problem that has been reported by any other guests....
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Second time we've stayed at the Umi. They've done a quick tidy up ahead of a full refurb that we were told will happen before the end of the year. It really can't come soon enough. We had a family room in the end as we complained about the original. It was a large and well decorated room but the...
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Dear Guest
Thank you for your comments regarding your recent stay.
I was surprised to read your comments regarding the cleanliness of our rooms, especially the bathroom, as we do not receive similar comments. Whilst I note the room you stayed in wasn't the original one you were allocated, I can assure you that had your discomfort been brought to...
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I stayed in a twin room which I had booked on booking.com, for £40 for the night.
The beds were very comfortable and clean with extra pillows found in the wardrobe. The room was a good size, with an en-suite bathroom. The reception area was clean and welcoming, the receptionist pleasant. The hotel has a nice coffee shop attached with...
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Dear Guest
Thank you for your comments regarding your recent stay with us.
I was sorry to hear about the problems you experienced regarding the heating in your room and have asked my maintenance manager to investigate this. I would be interested to learn what action my management team took when you brought your discomfort to their attention. We strive...
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This hotel is good if you want to explore the city. Not really ideal for a relaxing, romantic break. Near to shops and beach
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Dear Guest
Thank you for your comments regarding your recent stay with us.
I'm pleased to see you enjoyed your time with us and look forward to welcoming you back to Umi Brighton in the future.
Yours sincerely,
Hotel Management
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