Just returned from a business trip - first 2 rooms they showed me were appalling - very dingy, decor dirty, chipped paintwork (not just the usual wear & tear) coffee stains down wall and on carpet, something encrusted on wall, mould in bathroom, sink very slow to run away, rooms very hot even with a fan going as a/c was... More

Stayed over a busy weekend in Brighton, hotel was very busy, slightly too busy. Room was available early morning which was welcome after a long haul flight, room was well appointed with comfy bed and nice modern bathroom, slightly small room for 2 people and luggage. Nice tea and coffee and bath products. Elevators incredibly busy and small and too... More

This place is classified as a 4 star but is more like a 2 star. They downgraded our room Because they were over booked and tried to pretend we got an upgrade. The air con wasn't working so the room was a sauna. We booked a sea view room to find the windows covered by nets which didn't open and... More

After the terrible time at the Beach hotel. (see my review of that dump), this was a breath of fresh air. Clean, tide, friendly, courteous staff. We were alble to view 2 rooms before booking. Great TV, room big, airy, and the same price as the dump up the road. I would stay there again, and reccommend it to anyone.... More

Just got back from a well needed 2 day break at this hole and will be writing a letter of complaint. Our first room was filthy, boiling hot, ill equip and not just tired but totally exhausted!! I managed to get a move, however, this room was also very tired and below the cleanliness standards I would expect from a... More

4 of us prebooked afternoon tea as part of a day trip to Brighton.From the outset we felt ignored, an inconvenience and staff seemed puzzled almost as to why we were there despite showing a copy of the booking.We were kept waiting for ages and finally directed to the restaurant which turned out to be the wrong place. However determined... More

We had booked the Grand next door for 2 nights but got bumped to this hotel from there - next door for 1 night as they had a client who changed dates and took over the whole hotel, we were not happy and even unhappier after this one night stay. The room was very small, the bathroom even smaller, the... More

Yesterday went to an arranged Spa Day. The changing area, toilets and showers were filthy, no toilet tissue in dispenser. Robes that had previously been requested never turned up. When we arrived there at 10am we placed our orders for lunch so it would've been ready for 13.00 at 13.30 we were still waiting to be approached by a member... More

As stated before, some areas are worn, but in general a nice hotel with period features. Rooms can be hit and miss, mine was huge, airy, and well furnished, others I saw were small and very hot however re-fit in progress. I do think this is now reflected in the price as you can choose a newly refitted room or... More