After the terrible time at the Beach hotel. (see my review of that dump), this was a breath of fresh air. Clean, tide, friendly, courteous staff. We were alble to view 2 rooms before booking. Great TV, room big, airy, and the same price as the dump up the road. I would stay there again, and reccommend it to anyone....
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Just got back from a well needed 2 day break at this hole and will be writing a letter of complaint. Our first room was filthy, boiling hot, ill equip and not just tired but totally exhausted!! I managed to get a move, however, this room was also very tired and below the cleanliness standards I would expect from a...
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4 of us prebooked afternoon tea as part of a day trip to Brighton.From the outset we felt ignored, an inconvenience and staff seemed puzzled almost as to why we were there despite showing a copy of the booking.We were kept waiting for ages and finally directed to the restaurant which turned out to be the wrong place. However determined...
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Thank you for taking the time to post your feedback following your recent trip to Brighton please accept my apologies for the unacceptable levels of service and attention that you experienced.
I have spoken to Brendan Shannon our Food & Beverage Manager who would also like to offer his apologies for the service you received and would be delighted to...
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We had booked the Grand next door for 2 nights but got bumped to this hotel from there - next door for 1 night as they had a client who changed dates and took over the whole hotel, we were not happy and even unhappier after this one night stay. The room was very small, the bathroom even smaller, the...
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Thank you for taking the time to post your feedback following your most recent stay.
I am sorry to read that you were disappointed with all aspects of your stay with us due to the age and style of our hotel our bedrooms do come in all different shapes and sizes, the hotel is in the process of refurbishing and...
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Yesterday went to an arranged Spa Day. The changing area, toilets and showers were filthy, no toilet tissue in dispenser. Robes that had previously been requested never turned up. When we arrived there at 10am we placed our orders for lunch so it would've been ready for 13.00 at 13.30 we were still waiting to be approached by a member...
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Thank you for taking the time to post your feedback following your recent visit to our Spa.
I would like to extend my apologies for the unacceptable levels of service and attention that you received on your Spa day. I have shared your feedback regarding the cleanliness of the Spa area with my relevant heads of department for them to...
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As stated before, some areas are worn, but in general a nice hotel with period features. Rooms can be hit and miss, mine was huge, airy, and well furnished, others I saw were small and very hot however re-fit in progress. I do think this is now reflected in the price as you can choose a newly refitted room or...
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Thank you for taking the time to post your feedback following your most recent stay with us and I was delighted to read that you had thoroughly enjoyed all aspects of your stay and the hotel. It is always a pleasure to read that the hotel and service provided for such an enjoyable stay for you.
We are also presently...
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Stayed on business just for one night, booked by my office. Have stayed before and always had a sea view. This time I was given a room at the back of the hotel, so the view was not attractive. BUT the price of the room was very inexpensive and this is a gorgeous, classic seafront hotel. So I was happy...
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Thank you for taking the time to post your feedback following your recent stay with us I was delighted to read that you thoroughly enjoyed your stay with us.
It is always a pleasure to read our team have provided you a wonderful experience. I am delighted you enjoyed our Hilton breakfast we do get a lot of very positive...
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We stayed in both ocean view & internal view rooms & both were good.
The pool, spa & sauna are lovely although a little plagued by both children & people who couldn't really swim so you had to more wallow in the water than swim laps.
I wouldn't bother with the hotel breakfast if you're concerned about food but if...
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Thank you very much for taking the time to write your feedback following your recent stay at Hilton Brighton Metropole.
The hotel as you say has a great location and with the facilities we provide and refurbishments we have made is a great base from which to explore the local area.
I was disappointed to read that our Hilton breakfast...
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I found this hotel to be in need of updating in areas, on hoping to have a spa weekend I found the spa to be damp, smelly and like a third rate council run spa that i would never go into! no offence to the council run places that are good. But hey I was paying for something a bit...
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Thank you for taking the time to post your feedback following your most recent stay and I am sorry to read that your fell below the Hilton standard. The hotel is in the process of refurbishing and redecorating a large number of rooms.
Please accept my apologies for the disappointments you had with the hotel and be assured we are...
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I have stayed at the Hilton Metropole several times over the past few years and the experience has always been pretty good. However on this visit there were a few issues that dropped the experience to an average.
Check in was prompt and as our room wasn't ready we were able to leave our bags in a secure area. A...
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Thank you for taking the time to write your comments following your recent stay with us and I am sorry to read of your disappointments about the hotel.
We have over the last two years refurbished over 50% of our bedrooms and are presently completing the replacement of all the windows within the non- sea facing bedrooms. We have also...
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