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Hilton Brighton Metropole

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Kings Road, Brighton BN1 2FU, England
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Hilton Brighton Metropole
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2,998 Reviews from our TripAdvisor Community

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Olney, United Kingdom
Level Contributor
61 reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed yesterday NEW

This is a very busy hotel, which is why the check in and out queue is always so long and it seems to take forever before you get to the top if it! Our rooms were lovely and spacious. The beds were uncomfortable, but I find this with all Hilton Hotels, they have very hard mattresses, devoid of any padding... More 

Helpful?
Thank thegreedygannet
SaschaKoehler, General Manager at Hilton Brighton Metropole, responded to this review

Dear thegreedygannet, Thank you for taking the time to add your review to Trip-advisor. I'm so pleased that you had such a great stay with us and delighted that you had also enjoyed your dining and breakfast experiences. Please accept my apologies for the comfort of the bed I am very sorry to read of your discomfort. I do hope... More 

London
Level Contributor
183 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
5 of 5 stars Reviewed yesterday NEW

We bought a living social offer voucher and cannot fault the experience, the restaurant is beautiful and with the jazz music playing in the background by a live band really made the experience special. A good selection to choose from on the starter buffet and the carvery with the dessert choices really to die for. Service was efficient and friendly.... More 

Helpful?
Thank Familybreaks
SaschaKoehler, General Manager at Hilton Brighton Metropole, responded to this review

Dear Familybreaks, Thank you for taking the time to add your review to Trip-advisor. I am so delighted you enjoyed your Jazz Sunday Lunch experience in our 1890 Restaurant. Your comments have been shared with both my Executive Head chef and his team and the 1890 team. I do hope you will be joining us again soon. Kind regards Sascha... More 

London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

In summary: - all staff consistently friendly and helpful. - new Salt Room restaurant superb (advanced bookings essential). A great use of the space and welcome addition. - Waterhouse Bar very pleasant environment to have a drink and good food (best burger I've had in a long time). - very good breakfast experience (no queues on Saturday or Sunday). -... More 

Helpful?
Thank JuA036
SaschaKoehler, General Manager at Hilton Brighton Metropole, responded to this review

Dear JuA036, Thank you for taking the time to add your review to Trip-advisor. I am very grateful that you would take the time to pass on your very positive feedback, I was particularly pleased to read the feedback on my team so thank you. Thank you for your kind remarks regarding the SALT rooms, pool & gym and the... More 

Berkshire, United Kingdom
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is right on the sea-front and a short walk from the lanes and main town. Pleasant hotel and pleasant stay. Hotel staff not very receptive to special diets (i.e. gluten free), but otherwise a good experience.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Nick G
London
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I thought The Hilton chain had a certain cache, not this establishment. The place is so tatty and tired. No sign of a doorman, just gangs of people wandering in and out of the lobby. Worn carpets, chipped paintwork. We had some booking.com points to use up so had a "suite" laughable, we just had to pay the VAT, about... More 

Helpful?
2 Thank fernhead100
SaschaKoehler, General Manager at Hilton Brighton Metropole, responded to this review

Dear fernhead100, Thank you for taking the time to add your review to Trip-advisor. I was sorry to read of your disappointment and would like to offer my apologies that we did not reach your expectations during your recent stay. Please rest assured your comments have been shared with my management team for review with their departments. Kind regards Sascha... More 

Travelers are raving about these Brighton hotels

Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Spent a lovely weekend away at the Hilton Brighton Metropole. Having stayed here a few times before, it is always pleasing to go back. The room was very large and very spacious for my daughter and I. Room service was served in good time with hot food. The breakfast had plenty of choice. Serving continental and traditional English food. My... More 

Helpful?
Thank Kirsty O
SaschaKoehler, General Manager at Hilton Brighton Metropole, responded to this review

Dear Kirsty O, Thank you for taking the time to add your review to Trip-advisor. I am very grateful that you would take the time to pass on your very positive feedback, I was particularly pleased to read the feedback on my team. Thank you for your kind remarks about the your room service experience and breakfast it is always... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed at the Hilton Metropole last night for a leisure trip. On arrival we booked in before check in time and the lady on the reception who's name was Katie was so lovely, very friendly and informative, a real delight! Katie checked us in and informed us about breakfast times and hotel facilities etc, we asked if the breakfast... More 

Helpful?
Thank Samantha H
SaschaKoehler, General Manager at Hilton Brighton Metropole, responded to this review

Dear Samantha H, Thank you for taking the time to add your review to Trip-advisor. I am sorry to read of the issues you experienced and please accept my apologies. Please be assured this is not at all indicative of our service strategy and I have discussed your feedback with the managers of the relevant departments who in turn will... More 

Bucharest, Romania
Level Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have revisited the hotel due to a business trip and found no improvement since last time I've staid here: old and tired feeling, no minibar with the standard water at least, very poor internet needing to go to the lobby every time when needed, problems again with the water flushing in the bathroom, very limited tv for the unpaid... More 

Helpful?
1 Thank Dana_Romania_10
SaschaKoehler, General Manager at Hilton Brighton Metropole, responded to this review

Dear Dana_Romania_10, Thank you for taking the time to add your review to Trip-advisor. I am sorry to read that we did not reach your expectations and please accept my apologies. We have over the last eighteen months refurbished over 185 of our bedrooms and are presently completing the replacement windows for the sea facing bedrooms. We have also commenced... More 

London, United Kingdom
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for one night at the metropole, arrived a little early , slightly busy receiption area, but staff friendly and didn't have to wait long, room was nice, all mod cons , bed alittle creeky, but comfy, room was clean, bathroom modern, shower could have been more powerful but did the job. View from window was of a multi-storey car... More 

Helpful?
Thank jill c
SaschaKoehler, General Manager at Hilton Brighton Metropole, responded to this review

Dear jill c, Thank you for taking the time to add your review to Trip-advisor. I am very grateful that you would take the time to pass on your very positive feedback. I would also like to thank you for your kind remarks about the Reception, bedroom and the breakfast it is always nice to receive good feedback to share... More 

Level Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed one night and the staff were very helpful. There was ongoing refurb in certain corridors and our room had new bathroom fitted . .but,it seems they rushed to finish as there were many loose fittings and leaks. Maybe unfair to comment until complete but little snags should be fixed. Breakfast good but very busy at later times and you... More 

Helpful?
1 Thank Andy S
SaschaKoehler, General Manager at Hilton Brighton Metropole, responded to this review

Dear Andy S Thank you for taking the time to add your review to Trip-advisor. Please accept my apologies for the shortfalls experienced during your recent stay, your feedback regarding the standard and finish of the bathroom has been shared with my Chief Engineer to investigate and address. I am very grateful that you would take the time to pass... More 

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