We stayed here for May bank holiday so was expecting the hotel to be busy but not to receive such poor service from such a well known expensive brand. Firstly the welcome we got from the gentleman in the lobby was very nice, unfortunately our stay went downhill from there, we ordered some afternoon cocktails and asked the bar staff... More

I stayed at the hotel in June 2013. Check in was quick and efficient however the lady on reception seemed a bit terse – not sure if I caught her on a bad day. The atrium provides a nice light break out space. I was in a room on the 4th floor facing into the atrium. The good thing about... More

Nothing actually wrong here, and a great location, but if you don't have a sea- facing room I suggest you ask for one that doesn't face into the atrium. These provide no view, little light and no privacy. We had to have the curtains shut even during the day as everyone in the bar can see in.

This is an adequate if unexciting hotel in a good location on the water front.Brekafast was unexpectedly good value - all you could eat of decent food for a tenner or so. AVOID the rooms with uneven numbers, as their only windows open onto the atrium - they are dark and - if you open the window - noisy. We... More

Very well situated as it is almost opposite Brighton Pier. Therefore, great position for walking along the beach and exploring The Lanes. However, hotel is drab and staff a touch miserable and uninterested. We got a last minute deal, but would not have paid full price.

Mix of good, okay and not so good. Initial impression, outside and street lobby, not good. Horrible concrete / glass building, looks really grimy. Street level lobby through revolving doors then you're in a dead zone, with no signs to reception (unless I missed them), but once gone up stars a nice open space with everything off central atrium. Check-in,... More

Visited for the weekend with my parents sister and her family and my children. Had a fabulous weekend the location was superb right on the beech and rear entrance of hotel a stones throw from the lanes with bars and restaurants. The staff at the hotel were friendly and helpful and the older porters were really nice getting my children... More

Had a two night stay at this fantastic hotel with my 15 year old daughter and my disabled mother, for my daughter's birthday. The manager Victor escorted us to the disabled room (Sussex suite) to fill out a fire procedure form for my mother, he then presented my daughter with a birthday card and present which really made my daughter's... More

We had a room on the 2nd floor overlooking the sea. Superb situation. Very good secure car park with lift up to the reception area which is important when traveling. Room was a bit shabby but comfortable. Pillows inadequate. Shower good but over the bath with one of those clinging curtains. With an upgrade this could be a really good... More