We stayed at the Grand for 3 nights last weekend. We had stayed there on a previous occasion a few years ago and had a wonderful time, but how things have changed and we regret not checking it out on trip advisor. We were allocated a room on the fifth floor but were unable to sleep due to the fact...
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Stayed for one night, had air con unit in room but it did not work, housekeeping advised we had a room that had not been renovated so no air con, brought up a fan that did next to nothing and had a restless nights sleep as noisy from generators etc outside. Pretty disappointed considering the price we paid. On a...
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We stayed at the Grand Hotel for my hen do. Perfect location, very expensive to park this was not factored in to our budget as most hotels I have stayed on have free parking. We arrived early and our bags were kindly taken to our room but when we came back at 4 one of our rooms still was not...
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Thank you for your recent review on Trip Advisor
I am sorry that there were elements of your stay that you felt were unsatisfactory but still hope that, overall, you had a great time enjoying the sights and delights that Brighton has to offer.
Best wishes for your forthcoming wedding and we hope to welcome you back as “Mr and...
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Fantastic hotel in a great, bustling area :) close to the nightlife and opposite beach but feels calm and serene inside with all it's grandure. Hotel staff excellent and valet parking a god send in hectic Brighton Slept in late so missed the breakfast as had too much fun the night before Excellent hotel
Thank you for your very complimentary review following your recent stay
I am very pleased that you had a good time staying at The Grand and the location worked so well for you.
I will pass on your comments to the team and thank them on your behalf.
Sorry you missed breakfast – perhaps next time?!!
Regards
Andrew Mosley
General...
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I stayed here on business twice in the last few months and have had some very mixed experiences.
The Hotel is a landmark in Brighton and for somewhere so iconic it is a shame that it has been left to go past its best.
The hotel is centrally placed in Brighton with both a hotel car park and an NCP...
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Thank you for your comments on Trip Advisor
I am sorry that you did not have the standard of stay you were expecting having booked with us.
As you may have heard De Vere is spending over £4 million renovating the hotel this year – with particular focus on the bedrooms and this will inevitably sort out a number of...
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For such a landmark hotel, this is in a pretty poor state of repair. The furniture in my room was very scratched and worn out, and walking around you see bare wood on doors and skirting boards where the paint had just worn off. Just a small thing about British hotels that really irritates me - when you stay for...
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Thank you for your review.
I am sorry that the room failed to meet your expectation. We are rectifying this situation by spending over £4 million renovating the hotel this year – with particular focus on the bedrooms.
In terms of housekeeping detail I will raise this with Jakub, our Executive Housekeeper.
Once again I am sorry that this detracted...
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My husband and i stayed at The Grand for our Anniversary for one night.
The hotel is well kept and has some wonderful features.
We asked for a re-furbished room which was a good size plus a good size bathroom the room had a lovely huge bed and feather pillows and duvets, the only fault with the room was the...
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Thank you for comments on Trip Advisor
I am pleased to read that overall you enjoyed your stay for your anniversary. I am sure other readers on TA will benefit from your comments. To clarify one small point a pot of tea (with additional hot water to make it really last), served with complimentary shortbread and often “backed” by a...
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A bit scruffy if you look up close, but the rooms were spacious and well presented. The recently refurbished rooms were very impressive. The breakfast was excellent. The choice and the quality of the food was the best I have seen in a buffet style chain hotel. The dinner was beautifully cooked - the service was very friendly, but hap...
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Thank you for your complimentary comments on Trip Advisor particularly about the quality and range of breakfast, the dinner food and the rooms. However I will pick up your comment about the service with Erwan Mauro, our restaurant manager, as there is no question it should have been anything other than seamless when so few diners were in the restaurant....
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We booked this 2 night trip 5 months ago and we were really looking forward to our stay. Two days before we went we had a call to say a customer changed dates and we could not stay for the second night at the Grand. To say we were upset was un understatement. After a good 1/2 hour discussion we...
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I am extremely sorry to hear your comments. We are aware of your situation and my Deputy General Manager, Andi Hirons, who was on duty at the time, will be in contact with you to discuss your feedback in further detail and to ensure your faith in us is reinstated
Regards
Andrew Mosley
General Manager
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what a great place. from walking through the door u can tell this place is a bit special. the decor is fantastic and the bed was huge. breakfast was to a high standad. totally enjoyed the whole thing. only 1 thing annnoyed me was when turning up at 3:30pm was still not able to check into my room
Thank you for your short review on TA.
I am really pleased to hear you received such a warm welcome and following this, had an enjoyable stay with us. I do apologise that you had to wait slightly longer than promised for your room. When the hotel is at full capacity and guests are perhaps leaving their rooms later then...
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