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The Grosvenor Arms

Certificate of Excellence
The Commons | High Street, Shaftesbury SP7 8JA, England (Formerly Hotel Grosvenor)
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1 room 1 guest
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266 Reviews from our TripAdvisor Community

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Traveler rating
    142
    68
    38
    15
    3
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31
156
4
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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  • Spanish first
  • Any
English first
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    (266)
  • Mar-May only
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Bracknell, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The Grosvenor Arms is a great hotel with a warm welcoming feel to it. The rooms are spacious, clean and have all of the facilities you could ask for. Myself and my fiancé have stayed here a few times now and each time has been just as great as the last. The staff go the extra mile - I got... More 

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1 review
5 of 5 stars Reviewed 1 week ago NEW

First class hotel. Excellent friendly service. Well appointed rooms with excellent coffee machine and strong WiFi. The bar area is welcoming with a good selection of local beers. An excellent base for visiting this beautiful part of the country.

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England
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night including an early booking in time for my Daughters wedding at Old Wardour Castle. Had the wedding breakfast in the evening which no one could fault, the food and service was excellent, the atmosphere was great, the staff could not have been more helpful and went that extra mile to make sure all of the wedding... More 

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marazion
Level Contributor
76 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed 1 week ago

There are lots of good things about the Grosvenor which is why its such a shame that the staff/service let it down so badly! It’s an old building in an old town. Location is great….right in the heart of Shaftsbury. Parking is in a local supermarket 2 mins walk away. The décor etc in the entrance, reception, lounge, bar, courtyard... More 

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Biddulph, United Kingdom
Level Contributor
114 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for 3 nights so that we could explore a little of Dorset. Our room was lovely and spacious. We enjoyed the chilled atmosphere in the lounge, bar and restaurant. We ate there few times and the food was excellent. There were a few little hiccups but the hotel staff were apologetic and quick to rectify them so it didn't... More 

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London, United Kingdom
Level Contributor
110 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Having just returned from a one night stay at the Grosvenor Arms in Shaftesbury I have to say I would not recommend this hotel to anyone. - We dined in the restaurant where the service was terrible (we also heard other guests complaining amongst themselves). Staff were disinterested, unorganised and the starters and mains were served straight after one another.... More 

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Cambridge
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

An excellent experience - nice rooms, perfect dinner and great breakfast.... but 4 stars to help the manager to make it absolutely perfect.... lot of dusts on top of furnitures and various items in one of the room we had (out of 2).... and one of the room nearby ours had left their meal tray outside the door at around... More 

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London, United Kingdom
Level Contributor
121 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We enjoyed our two night stay in a superior double (room 3) but more attention to small details would have enhanced our experience. For example the bathroom lighting and extractor fan were inadequate and there was no cap provided for using the drop head shower (housekeeping provided one when asked). It's an old building with (inevitably) squeaky floorboards but our... More 

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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

My wife and I stayed at the Grosvenor Arms for two nights. This was the first time we had stayed away with our 3 month old baby daughter. The hotel could not have done anymore to make our stay more comfortable. The hotel is centrally located in Shaftsbury and is well located for a day trip to Sandbanks/Poole/Bournemouth. My personal... More 

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Walton, United Kingdom
Level Contributor
34 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 14, 2015

I cannot recommend this very tastefully decorated, centrally located hotel enough! I went there for my 60 the birthday and I could not wish for a more comfortable and lovely place! The staff is very attentive and friendly. The rooms newly decorated with impressive modern bathrooms giving you that little extra ( Neal's Yard toiletries), you should see the shower... More 

Was this review helpful? Yes 1
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