We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Grosvenor Arms

Certificate of Excellence
The Commons | High Street, Shaftesbury SP7 8JA, England (Formerly Hotel Grosvenor)
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
The Grosvenor Arms
Professional photos View all
Browse nearby
The Grosvenor Arms
The Grosvenor Arms
The Grosvenor Arms
Write a Review

246 reviews from our community

Traveler rating
    133
    62
    36
    12
    3
See reviews for
26
146
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
  • All months
    (246)
  • Mar-May only
    (66)
  • Jun-Aug only
    (53)
  • Sep-Nov only
    (70)
  • Dec-Feb only
    (57)
All months
London, UK
Top Contributor
216 reviews 216 reviews
33 hotel reviews
102 helpful votes 102 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Sadly, we only stayed one night, but we made the most of it! A special offer on cocktails tempted us to the very comfortable and welcoming bar and I have to commend the barman who made a better Manhattan than me, and that's high praise! The hotel has been beautifully renovated with the ground floor featuring engineered wood floors with... More 

Was this review helpful? Yes
Wales, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely relaxed stay, with efficient and friendly staff. The steak my wife had was the best she'd had in a long time and although the side dishes are different , the two we chose ,the slaw and greens were just right. Our room was at the front of the hotel but we had no problem with traffic noise and the... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

They do lovely cocktails and the bar and all the staff are friendly but as being local i have never stayed there but can recomend highly for drinks and food in the bar and resturant. Always have an excellent time here i love the place

Was this review helpful? Yes
Sudbury, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

This is a fabulous boutique hotel. The bar and restaurant areas are very smart and stylish. The rooms are very chic and modern. The staff could not be more helpful, from the wonderful girl on reception to the staff in both the bar and restaurant. The food is really of a very high standard, and you will certainly not be... More 

Was this review helpful? Yes
Reading, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We spent two nights at the hotel. We felt it was rather overpriced. The room was spacious and comfortable, bathroom good, although could have done with more shelf space. The staff were pleasant but not particularly welcoming, especially at breakfast. On the first day at 9.15 (breakfast finishes at 9.30) we were told there was no more fruit or yogurt... More 

Was this review helpful? Yes
Nathan_GrosvenorGM, General Manager at The Grosvenor Arms, responded to this review

Dear JMc1946 Thank you for your comments. I'm so sorry you had such a bad experience here at breakfast during your recent stay. I have investigated the matter fully and from now on will ensure the breakfast buffet is fully stocked at all times. I have also spoken to the staff who were on duty that weekend and reiterated that... More 

Maidstone, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Recently refurbished the hotel is comfortable and generally well appointed. The staff are delightful and pleased to help. I booked their most expensive suite for 2 nights for our wedding anniversary (£245/night inc. breakfast) and I won't be staying again for two reasons. The wifi was next to useless with a baud rate little better than GPRS (for many this... More 

Was this review helpful? Yes
Petersfield, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent a night here a week ago. Had requested a room with a bath when l booked but when we arrived we were told that we had been " upgraded " but the room didn't have bath only a shower.?We later found out the reason we were "upgraded" was that the couple who should have had the room had a... More 

Was this review helpful? Yes 1
london england
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Unfortunately couldn't identify with the many glowing reports on Tripadvisor.My experience was one of poor service,scruffy staff and silly prices!.Great location,comfortable accommodation,yes but need a re-think re staff/training.Definately wont return.

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

We chose this hotel as a we wanted to explore the area . It is very well run and the staff friendly and helpful . The room was comfortable , the food good although the menu could do with a little more thought (some portions over large ) more variety if people are staying longer than two nights (we stayed... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was our second stay at this lovely hotel. We asked if our room could be ready for an early check-in, and it was. A good start! All the staff were friendly, smiling and helpful. We love the decor and the inner courtyard is beautiful. Breakfast was fresh and delicious and served with a smile. The only reason we can't... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question

52 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (17)
Viewed
Room/suite (5)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (2)
Viewed
Other (7)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (6)
Viewed
Bathroom (3)
Viewed
Dining (2)
Viewed
Other (22)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities