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All 2 Shaftesbury hotels

The Grosvenor Arms

3.0 of 5 Hotel   |   The Commons | High Street, Shaftesbury SP7 8JA, England (Formerly Hotel Grosvenor)
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The Grosvenor Arms
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Ranked #1 of 2 Hotels in Shaftesbury
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 weeks ago
Matt P London, United Kingdom
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194 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The positives - the hotel room was perfecting high quality throughout + reception were very helpful Negatives - the staff for dinner were terrible! When ordering drinks before dinner we were assured the bar didn't have a cocktail menu as it could make anything. It couldn't. The drinks then arrived after our main course did. No one waiter was looking... More

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Nathan_GrosvenorGM, General Manager at The Grosvenor Arms, responded to this review

Dear Matt P, Thank you for your review. We're so sorry that we 'missed the mark' during your recent dining experience at The Grosvenor Arms. We are working hard to improve service here all the time so feedback such as this is vital for us to make things better. Please accept our sincere apologies, we hope this didnt impact too... More

Berkshire, England
Senior Contributor
38 reviews 38 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I believe the hotel was refurbished last year and what a splendid job they made of it. The entrance is impressive with a glimpse of the central courtyard and fountain visible as you walk in. The décor throughout is to a high standard and the bar and restaurant area has a really good ambiance. Very pleasant and youthful staff help... More

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Kent, UK
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We booked last minute 2 night stay on a trip down to Cornwall and really enjoyed the stop off in Shaftsbury. The Grosvenor Arms has excellent staff and a hotel offering a number of very relaxing and alternative spaces to enjoy. The bar is very relaxing and comfortable with plenty of space and variety. The internal courtyard and glass roofed... More

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Nathan B, General Manager at The Grosvenor Arms, responded to this review

Thank you so much for your kind words Docs-Dand G. We're really glad you enjoyed your stay and hope to see you again very soon. Nathan Bryant More

Kettering, United Kingdom
Top Contributor
52 reviews 52 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 8, 2014 via mobile

We had a private room in the restaurant. They were very accommodating. The food was excellent. The service was good. We had a number of special dietary requirements and they catered for them no issues. We had music, a sing song and a dance and they did not complain. It was brilliant! I would recommend for a party or even... More

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London, United Kingdom
12 reviews 12 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 8, 2014

Just returned from Grosvenor Arms Hotel in Shaftesbury Dorset very good hotel. I found the restaurant menu limited but what I had was very good. the hotel was in a central position so was able to explore the town.

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Kirkwall, United Kingdom
4 reviews 4 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 7, 2014

Its a long time since I stayed here and it used to be a bit of a dump but then my memories of Shaftesbury go back as far as 1959 ! Lovely surprise to find it totally changed; large,clean and bright room, stunning shower/bathroom, pleasant and helpful staff even when I had no idea that I had a 'key fob'... More

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Welwyn Garden City, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2014

Rather short notice booking and needed a pet friendly hotel as we had to travel with our 2 dogs. Couldn't have asked for more - all staff were amazingly welcoming, and not at all put out by ourselves, our dogs or the mud we brought with us.They even had access to an outside tap on the patio where we could... More

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Bethesda, Maryland
12 reviews 12 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 2, 2014

This is just the inn for you if you want friendly staff, comfortable but not modern lodgings, historic town setting, and great food. We ate at the hotel for breakfast and dinner both nights. I'd go back in a heartbeat. Perfect for couples seeking a leisurely weekend away. And, there's lots to do nearby - Salisbury Cathedral to the east,... More

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14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 25, 2014

Good hotel in perfect position. Extremely dog friendly but not a problem if you don't have dogs as they were so well behaved and didn't bother anyone. Great bar staff and also very helpful reception staff. We had a lovely suite with a shower so enormous you could have fit at least 10 people in it. Ate in restaurant both... More

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Exeter, United Kingdom
2 reviews
5 of 5 stars Reviewed August 25, 2014

Stayed here for bank holiday weekend and had a fantastic time! The bar staff particularly were hugely professional and there was a great atmosphere throughout the restaurant and bar. The courtyard caught our attention and there was always a member of staff available. Beautiful village and hotel as well. The room and bathroom were hard to leave! Thanks so much... More

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Additional Information about The Grosvenor Arms

Address: The Commons | High Street, Shaftesbury SP7 8JA, England (Formerly Hotel Grosvenor)
Location: United Kingdom > England > Dorset > Shaftesbury
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Grosvenor Arms 3*
Number of rooms: 16
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Also Known As:
The Grosvenor Arms Shaftesbury, Dorset

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