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The Grosvenor Arms

Certificate of Excellence
The Commons | High Street, Shaftesbury SP7 8JA, England (Formerly Hotel Grosvenor)
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233 reviews from our community

Traveler rating
    127
    58
    34
    11
    3
See reviews for
26
135
4
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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  • All months
    (233)
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    (53)
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London, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Recently stayed at The Grosvenor with lots of family for a wedding and everything was perfect! A really lovely, beautiful, stylish hotel, great food and fantastic staff. Will definitely be back and we couldn't recommend it highly enough. Thank you!

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Worcester, United Kingdom
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Called in there early on Saturday evening and the place was already a buzz. Not having a booking we were offered a table in the restaurant or the bar. We opted for the restaurant and had a delicious pizza from the brick pizza oven in the restaurant. I cannot fault the service which was attentive without being too much. We... More 

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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We were "passing through" and opted to have lunch at the Grosvenor Arms. The welcome was warm and the surroundings congenial. Although on the expensive side, the food was of high quality as was the service. The lamb chops were excellent but the sole was a miniature specimen. (I had until then understood that EU rules have the aim of... More 

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Bath, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Stayed for 1 night. Room and food excellent. Service very poor. We had unfortunate experience of a bottle of champagne exploding over myself and my husband, when opened by the waitress. Staff were very quick to mop the floor, but left us and the table dripping wet. Only when I asked, was the table cleaned. It took 30 minutes for... More 

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Torquay
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location, Great food, Great rooms. Unfortunately we were overlooked at breakfast on the first day. It took 25 minutes to get a drink and 50 minutes until we received our breakfast. People arriving and ordering later than us were receiving their breakfast before us. The next morning our friends had a similar experience whereas our breakfast arrived relatively quickly.... More 

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Truro, United Kingdom
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a family we stayed at the hotel for a couple of nights for a wedding and from the very start the staff were so helpful & friendly. The actual rooms are just fantastic,modern but tasteful. The choice and quality of the breakfast was fantastic and not to be missed.

Was this review helpful? Yes 1
California
Top Contributor
91 reviews 91 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

It was difficult to tell at reception if the hotel wanted our business. The receptionist could use some training regarding hospitality. We were not forewarned that the lift only went to the first floor (European). Luckily my wife and I are Trekkers. Because of an odd architectural feature, requiring a climb up the last flight of stairs and then down... More 

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Fleet, United Kingdom
Contributor
18 reviews 18 reviews
5 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The rooms were excellent, junior suites, with large comfy beds and good bed linen. The bathroom was luxurious with deep bath and tv and great walk in shower. No make up mirrors was our only niggle. Then the restaurant.......both for dinner and breakfast the staff were disinterested and badly trained. There was no leadership and they couldn't make a decision... More 

Was this review helpful? Yes 3
Ipswich, United Kingdom
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We went for a long weekend in February 2015; we were staying in Room 4, the Cranbourne Suite. On arrival, the staff were very polite, and tried to help us with storing our dog's food in a fridge (he has a special diet!). Our room was VERY spacious - the bath and shower were excellent, and there were plentiful supplies... More 

Was this review helpful? Yes 5
Okehampton, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Was recommended to come to Shaftesbury and this hotel in particular. We were not disappointed with anything about it. We had a lovely 3 days in the Grosvenor, room was spacious, staff were very friendly, loved the décor. It felt like a great team effort. Breakfast was perfect. Cocktails not so good, little choice in the special price menu and... More 

Was this review helpful? Yes 1
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