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Chelsea Hotel

32 St. Swithun's Road | East Cliff, Bournemouth BH1 3RH, England
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Chelsea Hotel
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Ranked #108 of 152 Bournemouth B&B and Inns
A recent review
3 of 5 stars reviewed 6 days ago
Kirsten M Southampton, United Kingdom
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137 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Date | Rating
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English first
  • All months
    (137)
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    (20)
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    (16)
All months
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This review is a follow up to the management response to my previous review. It seems to me that the owner thinks her hotel is better than most of her guests state. We are all liars & our credit/debit card bills lie to us. Quite simply, if you cannot take your customers reviews as " constructive criticism" & improve your... More 

Was this review helpful? Yes
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Yes you are allowed to give constructive criticism, the same way I can answer the review. Im sorry you were not happy, and that after two years you still need to come back to me and continue to criticise. Where you got £90 for one night from Im not sure, my top price is the high season is £35 pp... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

The experience I have of this establishment is one I would not like to repeat. To start with the woman I spoke to on the phone was rude from start to finish. I rang mid-afternoon to say I would be arriving about half past seven but due to traffic was about 8pm when I got there and she had left... More 

Was this review helpful? Yes 1
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

I'm very sorry but I do not remember being rude to anyone on the phone or face to face, especially as you have not said what date you stayed so am unable to trace you. But what I will say is, if I was rude to you or others on the telephone why stay here then? I am a very... More 

Travelers are raving about these Bournemouth hotels

Southampton, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We stayed here the May Bank holiday weekend, they were 7 of us (a quad room and a tripple) and I have to say that I was VERY sceptical....especially after reading some of the reviews...I like luxery hotels! All in all, this place was OK - the staff were nice, the rooms were clean (cramped but clean) and a 5... More 

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ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you we do try our best to make sure everything is nice for our guests. More 

London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 24, 2015

I have stayed at the Chelsea Hotel twice now - the first time in February and the second time in March. I have been very pleased on both occasions. I am currently doing a course at Bournemouth University and needed a place to stay that was both close to the train station and close to the university. The Chelsea Hotel... More 

Was this review helpful? Yes
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you very much for your kind words. Soo and I are so please that you like coming to the Chelsea Hotel. We work very hard to make sure that all our guests are treated the same and that our rooms are up to standard. I do get full up on weekends, and sometimes in the week, which goes to... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 23, 2015

We only stayed a week, but found Chrissy to be sensitive to our situation, friendly and welcoming, as were Beeta and Sue. If it wasn't so far from Poole, then we would have stayed a lot longer. We only moved from there this morning, but because Chrissy was out while we moved, she phoned me to apologize for not being... More 

Was this review helpful? Yes
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you for your review, the staff and I are so pleased you enjoyed your stay with us. More 

Poole, United Kingdom
1 review
5 of 5 stars Reviewed February 7, 2015 via mobile

My family and I have been put into a situation through no fault of our own which has meant us having to stay for a few weeks here at The Chelsea Hotel. Thankfully Chrissie and Sue have made it a far easier time for my wife, 4 children and I by being so lovely and so kind to us all.... More 

Was this review helpful? Yes
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you for being so nice, and appreciating what we do for our guests. More 

Southampton, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed December 8, 2014

Saturday night a room was booked late into the night / early morning... YES OUR MISTAKE!!! However when we arrived we called to be let in, to which a woman answered the phone and she said she cannot let us in however a full refund will be processed. Fine, we went else where. Today (Monday 8th December) called the hotel... More 

Was this review helpful? Yes 5
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Check in is in the day time or evening not 4 am in the morning. I am not going to argue with you what I am supposed to have said and what I didn't, you woke me up in the middle of night. But I think you will find that booking.com with which you booked through agreed with me, as... More 

London, United Kingdom
Level Contributor
300 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
3 of 5 stars Reviewed November 16, 2014

I stayed here one night after having to arrive in Bournemouth somewhat unexpectedly with a limited choice of places to stay by the station. The room was booked online and was really cheap. Having got out of the station it was relatively a short distance away on the flat. On arrival I was given a top floor single which was... More 

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ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you for your kind words. Us small hotels can do some things then that the big ones don't, More 

Chard, England, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 26, 2014

A very clean and neat hotel with lovely atmosphere, with lovely seasonal decorations, rooms are very well decorated and presented, friendly staff, we satyed for a hen party and was exactly what we needed, we could come and go as we pleased, and parking permits are issued so you dont have to park miles away. chrissy is a lovely land... More 

Was this review helpful? Yes
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you for your lovely review, and I'm so pleased you all enjoyed your stay. More 

Hertfordshire
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed October 6, 2014

People have been leaving bad reviews for this hotel since 2005 and Chrissy now spends time replying to these complaints with such gems as "I don't remember you staying here", "it never happened like that", "I am not rude" etc etc. The truth is this is an awful, grubby little hotel with match-box sized rooms that the staff cram as... More 

Was this review helpful? Yes 7
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

This year I have done 30 Stag/Hen parties with another 4 to come till they stop for the year of 2014. With 14 good reviews and 6 bad reviews and 10 abstaining. It amazes me that your party who did not come all at once in the afternoon, So had a few drink in the bar claiming to be serious... More 

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