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Chelsea Hotel

32 St. Swithun's Road | East Cliff, Bournemouth BH1 3RH, England
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Chelsea Hotel
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Ranked #111 of 150 Bournemouth B&B and Inns
A recent review
4 of 5 stars reviewed 4 days ago
Christopher R Wiltshire, United Kingdom
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140 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Wiltshire, United Kingdom
4 of 5 stars Reviewed 4 days ago NEW

we had one night stay two adults three kids, the room was very clean and modern with plenty of space good value for money. we did not have breakfast "our choice" so can't comment on that. would stay again if in the area.

Was this review helpful? Yes
Sandown, England, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

We booked this hotel through a stag weekend website so didn't really research it. We had 9 people in 3 rooms... I'd like to add we are not rowdy lads and would like to think we are generally polite! We arrived at the hotel which is close to the train station, great start, down hill from the though! The managageress... More 

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ChrissyBeere, Owner at Chelsea Hotel, responded to this review

We had three groups this weekend. The larger group have put a review the day BEFORE you of how they enjoyed themselves and couldn't say enough of how well they were treated, and how nice the Hotel was, so I am amazed at the difference of opinions? I greeted three of you on arrival in which you told me that... More 

Travelers are raving about these Bournemouth hotels

Dorset, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Lovely hotel, thoroughly clean and modern. Bedding and towels well laundered . Landlady and staff welcoming and friendly, nothing was too much trouble. Would recommend to to anybody wanting to be close to the rail station, a walk into Town for the bars and clubs and the beach. Could find no faults whatoever with this lovely independently run hotel. Would... More 

Was this review helpful? Yes 1
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you very much for your nice comments, it is appreciated. More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This review is a follow up to the management response to my previous review. It seems to me that the owner thinks her hotel is better than most of her guests state. We are all liars & our credit/debit card bills lie to us. Quite simply, if you cannot take your customers reviews as " constructive criticism" & improve your... More 

Was this review helpful? Yes
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Yes you are allowed to give constructive criticism, the same way I can answer the review. Im sorry you were not happy, and that after two years you still need to come back to me and continue to criticise. Where you got £90 for one night from Im not sure, my top price is the high season is £35 pp... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

The experience I have of this establishment is one I would not like to repeat. To start with the woman I spoke to on the phone was rude from start to finish. I rang mid-afternoon to say I would be arriving about half past seven but due to traffic was about 8pm when I got there and she had left... More 

Was this review helpful? Yes 1
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

I'm very sorry but I do not remember being rude to anyone on the phone or face to face, especially as you have not said what date you stayed so am unable to trace you. But what I will say is, if I was rude to you or others on the telephone why stay here then? I am a very... More 

Southampton, United Kingdom
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here the May Bank holiday weekend, they were 7 of us (a quad room and a tripple) and I have to say that I was VERY sceptical....especially after reading some of the reviews...I like luxery hotels! All in all, this place was OK - the staff were nice, the rooms were clean (cramped but clean) and a 5... More 

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ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you we do try our best to make sure everything is nice for our guests. More 

London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 24, 2015

I have stayed at the Chelsea Hotel twice now - the first time in February and the second time in March. I have been very pleased on both occasions. I am currently doing a course at Bournemouth University and needed a place to stay that was both close to the train station and close to the university. The Chelsea Hotel... More 

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ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you very much for your kind words. Soo and I are so please that you like coming to the Chelsea Hotel. We work very hard to make sure that all our guests are treated the same and that our rooms are up to standard. I do get full up on weekends, and sometimes in the week, which goes to... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 23, 2015

We only stayed a week, but found Chrissy to be sensitive to our situation, friendly and welcoming, as were Beeta and Sue. If it wasn't so far from Poole, then we would have stayed a lot longer. We only moved from there this morning, but because Chrissy was out while we moved, she phoned me to apologize for not being... More 

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ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you for your review, the staff and I are so pleased you enjoyed your stay with us. More 

Poole, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed February 7, 2015 via mobile

My family and I have been put into a situation through no fault of our own which has meant us having to stay for a few weeks here at The Chelsea Hotel. Thankfully Chrissie and Sue have made it a far easier time for my wife, 4 children and I by being so lovely and so kind to us all.... More 

Was this review helpful? Yes
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Thank you for being so nice, and appreciating what we do for our guests. More 

Southampton, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed December 8, 2014

Saturday night a room was booked late into the night / early morning... YES OUR MISTAKE!!! However when we arrived we called to be let in, to which a woman answered the phone and she said she cannot let us in however a full refund will be processed. Fine, we went else where. Today (Monday 8th December) called the hotel... More 

Was this review helpful? Yes 5
ChrissyBeere, Owner at Chelsea Hotel, responded to this review

Check in is in the day time or evening not 4 am in the morning. I am not going to argue with you what I am supposed to have said and what I didn't, you woke me up in the middle of night. But I think you will find that booking.com with which you booked through agreed with me, as... More 

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