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The Durley Dean Hotel

28 West Cliff Road, Bournemouth BH2 5HE, England
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The Durley Dean Hotel
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Ranked #29 of 71 Hotels in Bournemouth
A recent review
3 of 5 stars reviewed 2 days ago
Jameselee
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207 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
108 reviews 108 reviews
10 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hotel was ok but a little over priced for what we got breakfast was not included in the rate and the staff were mainly foreign and did not have any idea where the best places were to visit. All said if I visited Eastbourne again I may still use the establishment

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Greater London, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 3 days ago NEW

Have stayed here three times now, all at special offers. The hotel has been refurbished but all the rooms we have stayed in have terrible squeaky floorboards, not good first thing in the morning. The buffet breakfast is quite good, it could be served a bit later, I think 9.30 is a bit early when you are on a short... More 

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Sussex
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We love Bournemouth and always try to visit there once every year. This was the second time that we have stayed at The Durley Dean Hotel and it was even better this April, when we celebrated our Wedding anniversary. They have refurbished the hotel and it is really smart. The bedrooms are very comfortable and clean. The breakfast buffet is... More 

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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

We stayed at Durley Dean in a Standard room for 1 night last weekend. The room was what it says on the tin, very basic. Although it could do with repainting, it was clean and we were happy with that. The lock on the door didn't work and having forgot to put the 'do not disturb' sign on, the cleaner... More 

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2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

The newly refurbished swimming pool and comfy beds are the highlight of this hotel. The downside is PARKING a. We have tried 5 times to get a space in the hotel car park without success. With every space in nearby streets also taken our car is over 1/2 a mile away in a street.

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Paul F, Owner at The Durley Dean Hotel, responded to this review

Dear Reviewer Thank you fro your review. I am glad you found the hotel nice and that the beds were comfy and your enjoyed the leisure club. I am sorry though that you found car parking tricky yesterday though. Being such a lovely sunny day and the hotel being full probably exasperated this situation. We are limited to parking spaces... More 

kent
Contributor
14 reviews 14 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 1 week ago

I have just put the phone down to a VERY rude lady. I have a buy a gift voucher and she outright said at first there was room for july, then when I said I have a buyagift voucher she rudely and very off with me said, oh no we don't have room for those vouchers they have gone. So... More 

Was this review helpful? Yes 1
Paul F, Owner at The Durley Dean Hotel, responded to this review

Dear Reviewer, Thank you for you review. I am sorry that you felt the receptionist was rude to you. You will see that from many other reviews that our reception team and the team in general are lovely and this is something regularly commented upon. My understanding is that you were unhappy with not being able to book for July... More 

Coventry, United Kingdom
Contributor
20 reviews 20 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for 2 nights in a standard room. Lovely power shower. No iron in room but on contacting reception one was brought up within minutes. Lovely fluffy towels. Reception/bar staff along with waiting staff all friendly and attentive.Bar area has had a lovely modern makeover - comfy n colourful. Good entertainment onthe night we popped to bara singer ho got... More 

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Christchurch, New Zealand
Contributor
17 reviews 17 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Im sure its a lot nicer now than the last time I stayed there. We used to stay there for Easter Breaks regularly. It was a constant source of disappointment. Like Fawlty Towers on a grander scale. Still - it was cheap enough and not far from the local landmarks.

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Paul F, Owner at The Durley Dean Hotel, responded to this review

Thank you for your review although I do note you visited us in June 2014 which is 11 months ago. Since the time you were here last we have, refurbished the leisure club, finished all the bedrooms, refurbished reception and the bar, upgraded all the exterior lighting, fitted BT Infinity Broadband for our free wifi, and replaced all the TV's... More 

High Wycombe, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Location is good, we took a train so didn't have to worry about parking (between £7-8 for a taxi from the station) the food was good, staff were friendly and the facilities were great. I'd definitely recommend to others looking for somewhere in Bournemouth.

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Paul F, Owner at The Durley Dean Hotel, responded to this review

Dear Reviewer Thanks so much for a fab perfect rating. I am so pleased you had a good stay. I am glad you found the hotel so well located that you did not need a car and could come down by train. . I look forward to seeing you again in the near future More 

Greater London, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed at the DurleyDean Hotel for 2nights and I must say I was very impressed. I got a deal from the hotel direct and paid £109 for the 2nights inc breakie, (which was lovely, The staff are very attentive and helped me with any of my problems. Excellent facilites , lovely little pool and sauna and steam room Really... More 

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Paul F, Owner at The Durley Dean Hotel, responded to this review

Dear Reviewer Thank you for your lovely review and your kind comments and your 5 star review. I am glad you enjoyed the Crab restaurant. On your next visit you might like to try Westbeach which is right on the beach and specialises in Fish as well. I look forward to seeing you again in the near future More 

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