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The Durley Dean Hotel

3.0 of 5
28 West Cliff Road, Bournemouth BH2 5HE, England
Hotel amenities
The Durley Dean Hotel
Best prices for: 1 room 1 guest
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Ranked #28 of 71 Hotels in Bournemouth
A recent review
4 of 5 stars reviewed yesterday
Christine P Gloucester, United Kingdom
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183 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gloucester, United Kingdom
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed yesterday NEW

Loved this hotel, will visit again. Down side is the small room with very small bathroom, how ever great size comfortable bed and big flat screen tv, but the creaky floor boards from upstairs and in our room and in the corridor was annoying. Visited the leisure facility, looks like the gym may be the best of it, didn't use... More 

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Abbots Langley
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

Location was pretty good, right on the beach front (BAR THE 26434763783 BILLION stairs yoi have to walk up!). Swimming pool was a tad small but the sauna was decent. Room was size was good and overall customer service was ok.

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England
Top Contributor
54 reviews 54 reviews
53 hotel reviews
143 helpful votes 143 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

When you walk into the hotel it does look impressive. The check in was efficient and friendly. We booked an evening meal for two nights and paid £18pppn for these. From this point things started to go downhill. Our room was 125. A large room with two single beds, a sofa, table and chair plus a dressing table. No view... More 

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Aylsham, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Brilliant hotel.staff couldn't be more helpful. 2 nights entertainment was good especially the lady on Wednesday evening. The food was excellent and fromm reception to cleaner all very helpful.we had room 317 was a good size room

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Staff were friendly, a large comfortable room, great breakfast. Hotel very near beach and within walking distance of some good restaurants. A few creaky floorboards in the bedroom but that was the only complaint!

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2 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

We arrived today and wernt happy with our basic room with chipped paint. Also had a cream tea and wasn't offered an alternative to scones with raisins. ( I'm intolerant). I told Anita the manager and she immediately arranged for compliment at crumpets and moved out room to a lovely corner room with large t.v. No fuss, just an apology... More 

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Paul F, Owner at The Durley Dean Hotel, responded to this review

Thank you for you nice review and I am glad we managed to organise you a more suitable room and replace the scones with crumpets. Your comments reading Anita are lovely and I know she will be really chuffed to read them. Paul Feasey, Director Book direct with us to get the lowest rates and breakfast complimentary. More 

moneymatters2010
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed for a couple of nights just after Easter. The hotel appears to have been recently refurbished and offers good value mid range accomodation. The Leisure Centre is a recent addition and was spotless. Our room 126 was spacious and well presented, however views were limited and the bed was to say the least very soft.... Breakfast was good and... More 

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Paul F, Owner at The Durley Dean Hotel, responded to this review

Thank you for your nice review. I take on board your comments about us benefitting from a fixed price menu. Up until last October this is what we had but we received a lot of feedback that guests wanted a more restaurant style menu and we introduced the menu you saw. It is being received well but I am sorry... More 

Newark-on-Trent, United Kingdom
Contributor
13 reviews 13 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed here for work purpose.I like this hotel and will defo return.Staff really friendly and breakfast was nice.Are room had been recently updated and was nice.Didnt have tea here but from what I saw it looked decent.

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Paul F, Owner at The Durley Dean Hotel, responded to this review

Thanks for your review and I am glad you had a great stay. I realise it is not always fun staying away on business so I am pleased that my team made it a little bit more bearable. Paul Feasey, Director Book direct with us to get the lowest rates and breakfast complimentary. More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Not quite sure how this hotel is 4/5 on trip advisor, me and my girlfriend stayed here couple of nights ago and we didn't sleep at all, our room was on the first room which was suppose to be the quiet area when all we heard was people walking up and down past our room with kids shouting and doors... More 

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Paul F, Owner at The Durley Dean Hotel, responded to this review

Thank you for your review. I am sorry you found the hotel noisy as this is not the norm. I was pleased to see that you thought the staff were great and I will pass on your comments. Paul Feasey, Director Book direct with us to get the lowest rates and breakfast complimentary. More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

My partner and I booked a one night stay through a deal on Expedia. First impressions were good, hotel looked great from the outside, automatic doors and lobby area looked modern and impressive and we were able to check in earlier than stated as our room was ready which was a great bonus. Our room was on the first floor... More 

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Paul F, Owner at The Durley Dean Hotel, responded to this review

Thank you for your review. I was pleased to see you loved the location but found the hotel noisy which is not the norm but we did have a few late arrivals that evening for which I apologise. More 

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