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Durley Grange Hotel

6 Durley Road | West Cliff, Bournemouth BH2 5JL, England
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Durley Grange Hotel
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Durley Grange Hotel
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226 reviews from our community

Traveler rating
    105
    79
    17
    14
    11
See reviews for
41
83
13
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived on the 16th may at 10.30 for one night. Found staff to be very friendly and welcoming. Left car in there car park and went into bournemouth to shop and have lunch. Got back at 2pm room ready for us. Shown our room which was basic but adequate. The only downside was the room over the kitchen and in... More 

Was this review helpful? Yes 1
Western Cape, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Emma Hancock and team , went beyond the call of duty to ensure that i had the best stay at the hotel going out of their way to make sure my every need was met. I will definetly be back at this hotel on my next visit. The rooms were clean and the dining staff were helpful and friendly. Emma... More 

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Warminster, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have been there only one night. The room is quite small and the windows insulation is quite poor. Toilet is very small but for the time that I was there it was enough. The breakfast have a quite large variety of continental and UK, for me it was good. All the hotel employees are very nice.

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Durley G, Manager at Durley Grange Hotel, responded to this review

Firstly we would like to thank you for the comments that you made regarding our staff and also to the large variety of food that we offer during breakfast. Thank you for your comments that you have made on improving room 114. We are aware that some of our rooms are in need of updating and we will eventually get... More 

Bristol, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

I totally agreed with someone poor reviews about the old woman room cleaner. We were in the room listening a customers asked not to bang the hoover on the skirting of the corridor and she replayed "thats the job". I could give a good rating but the managment needs to sort out a better staff.

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Durley G, Manager at Durley Grange Hotel, responded to this review

Thank you for bringing this matter to our attention. All chamber maids have now been trained in good working practice and manners. Especially whilst cleaning in occupied rooms. The matter could have been sorted out immediately if you had called down to reception using your room phone at the time this was happening. It would be a shame for such... More 

Reading, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is by far the bets we've ever stayed in Bournemouth. It is clean with good facilities and the breakfast is very very tasty! The staff are what really make this hotel! Emma and her team are so dedicated and give top class customer service, with lots of humour! It does have a Fawlty Towers feel about it, but... More 

Was this review helpful? Yes 1
Yeovil, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago

Well what a friendly welcome when we arrived we were treated like royals the staff all so caring and friendly hospitality was second to none, the food was lovely and couldnt ask for better service, we will certainly go back again, thank you Emma and your staff

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2 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed there for two nights 1st of may, enjoyed our stay the breakfast was lovely, staff are really nice and friendly. The hotel it self is in need of some TLC, up dating a part from that we had a good weekend.

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Sheffield, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay at the Durley Grange every year normally in April when we attend our Union Conference and the experience is always a pleasure, as they go that extra mile to ensure you enjoy your stay with them. The food is excellent and the service across the board just as good. I would not hesitate to use the Durley Grange... More 

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Wallingford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As usual we were welcomed as old friends and were treated as family for our annual family weekend in Bournemouth. The age range of our family is 2-84 spanning four generations so you can imagine our needs we're very diverse. We were all accommodated suitably. From a family room for three groups and a room suitable for the more mature... More 

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Portsmouth, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

Enjoy stay at the grange hotel as we are regular customers but the older woman cleaner she look 45/50 of age was very rude after we asked gentle not to bang the hoover to the skirting we could hardly hear the tv " she replayed this is the way we do it." We are thinking not to come anymore.

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Amenities