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BEST WESTERN Montague Hotel

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13 Durley Road South | West Cliff, Bournemouth BH2 5JH, England
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Best prices for: 1 room 1 guest
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BEST WESTERN Montague Hotel
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341 Reviews from our TripAdvisor Community

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Traveler rating
    105
    147
    53
    23
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Guernsey
Top Contributor
70 reviews 70 reviews
18 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I was booked in for just one night. It was everything I expected for a reasonable price. Small but comfortable room, decent shower and good bed. Certainly better than the Wessex where I stayed the week before. Only drawback was I could here the people in the next room.

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Contributor
20 reviews 20 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A nice hotel clean and tidy, check in was easy room was nice. Breakfast was good and the service was good. If you want ice they will give it to you in a pint glass not a ice bucket. Have to say who ever was above us must of had wild animals running around as there was a lot of... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

Myself and my partner stayed here for two nights in room 27 top floor, cannot complement the staff enough, very helpful with everything! The hotel itself let it down, the first night the next room bed was so squeaky everytime they moved it was so loud it woke us up!! Doors slamming which disturbed our sleep early hours and throughout... More 

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Swindon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 1 week ago

Booked this hotel on the spur of the moment. Have stayed in Best Western before so know what usually to expect. Have to say staff were courteous and helpful but the actual hotel needs some general updating in all the public areas. The room was clean and a welcoming smell of bleach in the spotless bathroom was actually a bonus.... More 

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Nottingham, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

An extremely jaded hotel. I've never stopped in a Best Western before and I was immediately alarmed to see the raised eyebrows at the customer site I was working on when they asked where I was staying! On check in I found there was no shower in my room. Apparently I should have requested one. To be fair, they moved... More 

Was this review helpful? Yes 3
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

What a complete nightmare! How NOT to do customer service! We booked this hotel for 2 nights for me, my 5 month pregnant wife and 4 year old son. From the outset, everything was wrong. This is, incidentally, the first review I have ever written about a hotel as the 'customer experience' was so terribly poor. I will not go... More 

Was this review helpful? Yes 3
Swindon
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Booked a break at short notice, saw this hotel was under the "Best Western" umbrella, so thought it would be a good bet. Had a double room on the top floor, clean, tidy, plenty of touches like tea, coffee, ironing board, iron, trouser press and plenty of wardrobe space. Bed was comfy, despite it being two large singles pushed together,(no... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We have stayed at this hotel twice before. The rooms are clean tidy every thing was ok! you basically get what you pay for its about £100 a night some hotels are a lot more. I thought the breakfast not big but ok the rooms not big but ok. In a good location and parking is goid so it does... More 

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 25, 2015

I stayed on a business trip, this is my third visit in as many years. This year I was disappointed with a few things and the reaction when I raised it. I had a double bed made up of two beds. However one bed was 2 inches higher than the other creating a very uncomfortable ridge in the bed meaning... More 

Was this review helpful? Yes 1
Tewkesbury, United Kingdom
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 22, 2015

We stayed over the weekend as part of a small group. The staff were very friendly and helpful, even down to replacing a blown lightbulb late in the evening. Breakfast was fine but it was a shame that there was no evening meal available.

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