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Quality Hotel Bournemouth


47 Gervis Rd | Eastcliff, Bournemouth BH1 3DD, England
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Reviews you can trust

66% Do not recommend
2.5 of 5 stars 48 reviews
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By trip type
All (48)
[ Date ] [ Rating ]
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4 of 5 stars
Hoteladviser1   1 contribution
Hoteladviser1
Nov 27, 2009 | Trip type: Business, Solo travel New

ok lets get a few things straight.. some of the reviews for this hotel are terrible. And I just felt I had to review to add some balance to it. this is NOT an expensive hotel.. I paid £26 a night for a single room. and for that money I got a warm, clean room with a decent bathroom, hot... more

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1 of 5 stars
hotels09   1 contribution
fleet
Nov 21, 2009 | Trip type: Friends getaway
0/1 found this review helpful

during a recent stay i stayed at this hotel. wow i couldnt believe that for £35 per person i was shocked out how bad it is. it took us 30 to 40 mins to check in even thow we were the only guests at the reception the reception staff memeber didnt really no what he was doing, once we had... more

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3 of 5 stars
paynebyname   32 contributions
London, England
Nov 9, 2009 | Trip type: Friends getaway

I stayed at this hotel with four other friends this weekend. We'd driven down for just the Saturday night. I'd read the reviews but for the £35 pound a night we were paying was not expecting much. There was plenty of parking, the staff were friendly, yes the floors do creak but the room was tidy. It might have looked... more

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2 of 5 stars
Ras1977   1 contribution
London
Oct 28, 2009 | Trip type: Friends getaway
0/1 found this review helpful

This hotel is long over-due a refurbishment. It is worn-out, grotty and incredibly noisy. The floor boards are so old and creaky that any movements by upstairs residents sound like the place is about to collapse on your head. Beds are old and uncomfortable and if you want a cup of water, don't try the bathroom, you will need to... more

Management response from
QualityHotel47, Deputy General Manager

We are very sorry to hear of this Guest's dissatisfaction with his/her stay. However, to address the points made: - we are currently undertaking a refurbishment programme of Guest Bedrooms. Some have been refurbished already and this is reflected in prices charged. - the building is old and, as with most old buildings, floorboards do creak. - we were not...

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5 of 5 stars
ChrisandTom   1 contribution
southampton
Oct 24, 2009 | Trip type: Family
1/1 found this review helpful

I have written a personal letter of thanks to the hotel who could not do enough to make my daughter's wedding day perfect. Everything was reasonably priced, staff looked after all our needs excellently, food first rate and we all felt totally at home. So, some of the rooms were a little tired, but they are in the process of... more

Great staff
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4 of 5 stars
coolmint   11 contributions
wells
Oct 8, 2009 | Trip type: Couples

I recently stayed for one night to attend an event at the hotel. I booked over the phone and spoke with a very pleasant team member. On arrival although not many people around the receptionist appeared a little flustered-I went to the bar where the receptionist rushed in and appeared even more flustered-she promised to return to serve drinks-she kept... more

Management response from
QualityHotel47, Deputy General Manager

Thank you for your kind comments - we apologise for our "flustered" Receptionist! We are sorry you feel you encountered one member of our Staff who was not as happy as you would wish and your comments have been circulated to staff members. However, I find it strange to read on further to see that, despite you disliking "grumpiness" you...

Awful
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1 of 5 stars
ronpateluk   1 contribution
London
Sep 16, 2009 | Trip type: Family

I have never been to a hotel this bad. Rooms had stains, floorboards were creaky and knobs detached from drawers/cupboards with ease. How can they sleep at night charging that much for sub-standard accommodation? The dining room area was OK but frankly any other hotel in a 5 mile radius looked better. Do not stay here! more

Management response from
QualityHotel47, Deputy General Manager

We have already responded to this review, however, I am not happy with all the statements made and wish to change it to the following if possible please: "We are saddened to read Mr Patel's comments about his stay at the Quality Hotel, however, we have to stress that none of his concerns were mentioned to any of our Staff...

Quality?????
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1 of 5 stars
Sinead_London   3 contributions
London
Sep 9, 2009 | Trip type: Couples

Stayed at the hotel with my husband, and omg where is the 'quality' ? To be fair it is under refurbishment, and to give the hotel its due the downstairs public areas have been tastefully refurbd to an ok standard. But the other areas seem to be being refurbd in a weird order, with bits here and there addressed, i... more

Management response from
QualityHotel47, Deputy General Manager

"Firstly these Guests were in a partially- refurbished room as the bathroom has not been refurbished yet, however, they were charged for a standard room and we believe this to be extremely good value for money. With regard to our notice about not drinking the water from the bathroom taps - many private homes have water coming directly from a...

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1 of 5 stars
JonashLondon   1 contribution
London
Sep 2, 2009 | Trip type: Friends getaway

Initially i was ok with my shoebox sized single room with a small bed in the corner and a bathroom so small the sink was actually haning over the toilet and there was no real window. But hey, i just need a bed for the night and £40 wasnt that much. Got in 230 after a nice night out and... more

Management response from
QualityHotel47, Hotel Duty Manager

Thank you for your review. I apologise for the unrestful night which you encountered, aswell as your friends. Some weekends do appear to be very busy in the hotel and sometimes can be extremely difficult to keep noise to a minimum. We take all reviews very seriously and hope that you will try us again in the near future, bearing...

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1 of 5 stars
MikeyL0ND0N   3 contributions
London
Aug 31, 2009 | Trip type: Friends getaway

Here's 7 reasons why I wouldn't stay here again: 1. Shabby and dated decor. 2. Very creaky floorboards - you can hear everybody in rooms around you and above you walking around. 3. No sound proofing whatsooever - you can hear your neighbour's tv, their toilet flushing and worse! 4. Awful dated bathroom - yellow stained lino, horrible looking shower... more

Management response from
QualityHotel47, Hotel Duty Manager

I am sorry to hear that you found your stay a "horrible experience". We are going around the rooms as we speak and re-decorating them on a day to day basis (obviously this does take time) but I can assure you all of our rooms are to a 3 star standard and approved by the AA and tourist board. With...

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Quality Hotel Bournemouth Also Known As

  • Quality Inn Bournemouth
  • Bournemouth Quality Inn
Address: 47 Gervis Rd | Eastcliff, Bournemouth BH1 3DD, England
Bournemouth Hotels Quality Hotel Bournemouth
2.5/5.0
48