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Elstead Hotel

Certificate of Excellence
3.0 of 5
12 - 14 Knyveton Rd, Bournemouth BH1 3QP, England
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Elstead Hotel
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Ranked #14 of 71 Hotels in Bournemouth
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Kim G United Kingdom
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349 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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United Kingdom
Contributor
14 reviews 14 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We were here as part of a Masonic Gala Weekend. The Customer Service, Bar and Restaurant Staff were fantastic, friendly, very attentive and efficient. The room was comfortable and the food very good. The decor appeared a little tired. However, would we stay here again? Most definitely "Yes". A lovely hotel 😀

Was this review helpful? Yes 1
Kingston upon Thames, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Wonderful weekend had by all, staff were friendly and very helpful, food and service excellent. We had a family room with en suite which was a good size. We made good use of the facilities, the swimming pool and sauna. We were able to walk into town which was nice and stroll on the beach. Will definetly stay here again.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel is excellent value for the money and the staff were fabulous , friendly and polite . The leisure facilities were great . Rooms were very clean and tidy. Will definitely go back again and would certainly recommend. Thank you for making are Easter break enjoyable.

Was this review helpful? Yes 1
london
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed over at the hotel for 2 nights in April - We went for Room Only rate of £80.00 per night. The Hotel smelt very old when we walked in and i feel really needs a refurbish. The room was very clean and the bed was comfortable. We used the swimming pool which was also very dated and in... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came on a last minute family break with our 5 year old son. The staff at this hotel are so lovely we could not fault them, very friendly and helpful. The hotel decor is dated but that's what makes it special and gives it character. The room was very clean. Food was lovely and breakfast was amazing. We will... More 

Was this review helpful? Yes 3
Worthing, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Just home from a brilliant visit to the Elstead. We had a lovely room very clean and well funished. Would have liked a slightly bigger TV. All of the staff were welcoming and friendly, nothing was too much trouble for any of them. A great breakfast served, by the very efficient, helpful and friendly Judith. We will be back!

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the spa area is brilliantly set out, although it could do with a little refurb, but everythinh works properly & all clean. It is worth paying alittle extra to upgrade your room as there is a big difference as we have stopped before. the staff are very friendly & helpful always willing to help.

Was this review helpful? Yes 3
Contributor
12 reviews 12 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Firstly I have to say that the staff were really freindly and made me feel very welcome and that nothing was too much trouble. However this visit there was a couple of things that let them down. The room was fine but the bed in this room was a little hard for my liking. I chose to ear in the... More 

Was this review helpful? Yes 3
Southampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 6, 2015

I do a lot of traveling for work, and am so often put into generic hotels, I was surprised to be put in the Elstead Hotel when I was down in Bournemouth. What I found when I was there was lovely, the customer service was the best I have encountered. Everyone was so friendly, pleasant and happy. There was a... More 

Was this review helpful? Yes 1
GrahamPhillips, General Manager at Elstead Hotel, responded to this review

Dear Andy M, Thank you very much for your review and great compliments. We are delighted you had an enjoyable stay and hope to see you again soon. Kind regards, Graham More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 1, 2015 via mobile

Very disgusted with the way a male member named "Chris" dealt with check in, gave us wrong room, made us feel unwelcome, ask for payment when company had arrange the bill, no warm greeting when we checked in - too busy trying to sort mess the desk was in. when we ask a simple question about food - informed us... More 

Was this review helpful? Yes 3
GrahamPhillips, General Manager at Elstead Hotel, responded to this review

Dear Mike P, Thank you for taking the time to let us know your concerns and I can only apologise that we failed you in every way at check-in. Unfortunately the receptionist in question has not been with us for long and I think this may have been his first busy shift working without supervision. It was a particularly busy... More 

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