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Elstead Hotel

Certificate of Excellence
12 - 14 Knyveton Rd, Bournemouth BH1 3QP, England
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Elstead Hotel
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Ranked #14 of 71 Hotels in Bournemouth
Certificate of Excellence 2014
A recent review
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342 reviews from our community

Traveler rating
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    42
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    6
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Firstly I have to say that the staff were really freindly and made me feel very welcome and that nothing was too much trouble. However this visit there was a couple of things that let them down. The room was fine but the bed in this room was a little hard for my liking. I chose to ear in the... More 

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Southampton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I do a lot of traveling for work, and am so often put into generic hotels, I was surprised to be put in the Elstead Hotel when I was down in Bournemouth. What I found when I was there was lovely, the customer service was the best I have encountered. Everyone was so friendly, pleasant and happy. There was a... More 

Was this review helpful? Yes 1
GrahamPhillips, General Manager at Elstead Hotel, responded to this review

Dear Andy M, Thank you very much for your review and great compliments. We are delighted you had an enjoyable stay and hope to see you again soon. Kind regards, Graham More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Very disgusted with the way a male member named "Chris" dealt with check in, gave us wrong room, made us feel unwelcome, ask for payment when company had arrange the bill, no warm greeting when we checked in - too busy trying to sort mess the desk was in. when we ask a simple question about food - informed us... More 

Was this review helpful? Yes 1
GrahamPhillips, General Manager at Elstead Hotel, responded to this review

Dear Mike P, Thank you for taking the time to let us know your concerns and I can only apologise that we failed you in every way at check-in. Unfortunately the receptionist in question has not been with us for long and I think this may have been his first busy shift working without supervision. It was a particularly busy... More 

Bury St. Edmunds, United Kingdom
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed February 21, 2015

This is my 4th visit to The Elstead, and it only gets better. The rooms are airey and clean, the bed linen Egyptian cotton, the beds comfy and the staff are WONDERFUL and friendly. I am a FOODIE and quite critical, but my Brussels Pate with Melba Toast, Chicken in White Wine and Garlic sauce, Pommes, then followed by a... More 

Was this review helpful? Yes 1
GrahamPhillips, General Manager at Elstead Hotel, responded to this review

Dear Pauline H, Thank you for the fantastic review on tripadvisor and we are all delighted that you enjoy the Elstead so much that you have visited us four times. We look forward to welcoming you back for your 5th stay. Kind regards, Graham More 

Bristol, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 11, 2015

I stayed at the Elstead hotel for two nights for work, the hotel could do with an uplift, but the staff could not do more to help, the restaurant manager was polite and couldn't help us more if he tried. Along with the other staff, the food was spot on and the bed was comfy and the rooms were clean.... More 

Was this review helpful? Yes 1
buckinghamshire
Contributor
13 reviews 13 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 9, 2015

From the minute we arrived day the Elstead we received first class service. Graham and the reception staff were all absolutely delightful, helpful and friendly. We arrived over 1hour early and were allowed into our room which was spacious and spotless. Our bed was comfortable and we had a good nights sleep with no disturbance however the outlook from the... More 

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berkshire
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 31, 2015

We decided to stay at the Elstead as we couldn't get the choice of hotel we wanted, car park was very good we checked in and went to our room it was meant to be an executive suite, we looked at each other not sure if we had been given wrong room? So I went and enquired at reception and... More 

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Milton Keynes (UK)
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 30, 2015

My wife and I decided on a weekend break in Bournemouth. We booked this hotel for Friday to Sunday as it was a reasonable cost. Our room was perhaps a little dated but was clean and comfortable. The hotel is situated in a quite road which was a plus. It was a bit of a walk to the front but... More 

Was this review helpful? Yes 1
Leicester, United Kingdom
Top Contributor
77 reviews 77 reviews
38 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed January 24, 2015

We have used this hotel several times in the past for training events and have used the bedrooms as well as the training rooms and do not have a bad word to say. The staff here are amazing and very attentive to customers needs, Graham the manager works extremely hard as do his staff to make sure that everything is... More 

Was this review helpful? Yes 1
birmingham
Top Contributor
63 reviews 63 reviews
28 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed January 19, 2015

Nice hotel, comfy beds and friendly staff. The hotel was pretty empty as it was the day after new year so very quiet . The pool is a good size to have a swim in and there is a number of running machines to use. Breakfast was nice and relaxed with plenty of choice. The hotel is not central but... More 

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