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Russell Court Hotel

Bath Road, Bournemouth BH1 2EP, England
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Russell Court Hotel
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Ranked #120 of 153 Bournemouth B&B and Inns
A recent review
3 of 5 stars reviewed 1 week ago
Laurenab14
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428 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
1 of 5 stars Reviewed 2 days ago NEW via mobile

The good thing I can say was the guy on the desk that we dealt with the most was very friendly and helpful, and even welcomed my criticisms so they might be able to improve the place... ... but that will take a lot of work! The room just wasn't pleasant at all, and after a lovely day exploring Bournemouth,... More 

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Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Me and my partner recently relocated to Bournemouth and unable to move into our accommodation straight away we decided to book into a hotel. We paid £40 for one night which isn't too bad even though we could get the travelodge at the same price. As we walked in the hotel was in very poor and dated condition. The staff... More 

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Oxfordshire, United Kingdom
1 review
1 of 5 stars Reviewed 3 weeks ago

i booked a room here via the internet and made the online booking after reading reviews i made an advanced booking for a double room £45 a night i arrived to be told my payment had been rejected due to unsufficent funds when highlighted below there would be no money taken from my account until my arrival meaning they had... More 

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1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Extremely dissatisfied 😡 the place was un welcoming and in need of a good dust tiny lift witch could not fit two people with bags let alone a wheel chair and rude words carved in the metal rock hard bed witch was on a slant uneven floorboards in hallway very noisy when people walk past your room tiny bath I'm... More 

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Orpington, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Unlike most TripAdvisor’s, we only review places if the place in question is extremely bad or extremely good. Adequate on either level is not worth making judgement on. You’d probably think by the title this review is going to be bad, well, you’d be right in thinking just that. From the outside, this hotel looks adequately decent. When you enter,... More 

Was this review helpful? Yes 3
Pontypridd
Top Contributor
57 reviews 57 reviews
11 hotel reviews
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed February 19, 2015

Russell Court is certainly not your typical hotel! Despite being told on our arrival that the hotel "was full" and some genuine apologies that we could only have twin beds and not the double we requested , the hotel seemed remarkably empty. It claims to have 60 rooms but we only saw one other couple in the two days we... More 

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RCHBournemouth, Front Office Manager at Russell Court Hotel, responded to this review

Dear Sir / Madam, Thank you for the honest and warm review! Kind Regards More 

Northamptonshire, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 16, 2015 via mobile

i booked this hotel last minute and it was considerably cheap! I then read the reviews and was dreading the stay... I was delightfully surprised and if you read the reviews you will be put off but honestly judge it for yourself. It was clean, the staff was friendly enough and you can see they are trying to improve (slowly)... More 

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London, United Kingdom
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed February 15, 2015

Awful. Eight of us booked to stay for a night in mid-Feb, but as we were a group of 8 mostly 45+ men (what did they expect; we'd booked twin rooms) they refused the booking when we arrived, so we had to find somewhere else. Don't touch this place with a barge pole.

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RCHBournemouth, Front Office Manager at Russell Court Hotel, responded to this review

Dear Sir, As you say you were group of 8 people (single sex group), thus you should not criticize if you are not reading properly all terms and conditions which are clearly mention on the web page (about single sex groups) were you made the reservation. On the other hand, we could accept your reservation, but given the fact that... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 9, 2015

You know the situation - last minute business appointment in a far-off town and your family happens to be i the car. Your requirements: nothing flash; just need somewhere to put your head for the night. Hotel looks nice from the photos; you book. You arrive. Then all hell breaks loose. Flattering to deceive springs to mind. I should have... More 

Was this review helpful? Yes 2
RCHBournemouth, Front Office Manager at Russell Court Hotel, responded to this review

Thank you very much for your review. All of our contractors are the guests and also book via booking.com / laterooms.com .... just like you did we can’t control who is booking who is not. As far as their behaviour is concern they are adults and they can smoke if they like as long as they don’t smoke in the... More 

Plymouth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 4, 2015

This hotel is a little dated but they're working hard to upgrade and modernise the rooms. We've stayed twice and both times we had comfortable rooms with immaculate bathrooms. The public rooms are comfortable and the staff very helpful. Rooms lovely and warm (December & January) The Russell Court is so close to both the beach front and the center... More 

Was this review helpful? Yes 1
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