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Riviera Hotel & Holiday Apartments

Certificate of Excellence
12 - 16 Burnaby Road | Alum Chine, Bournemouth BH4 8JF, England
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Riviera Hotel & Holiday Apartments
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680 Reviews from our TripAdvisor Community

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Tollard Royal, United Kingdom
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here for 5 nights between house moves. We booked a double room for the 2 of us and our 2 dogs. We had a very nice double room with a balcony and sea views which was perfect. The facilities at the hotel are very good and the service was great. I would heartily recommend staying here.

Helpful?
1 Thank Graham E
rivman2008, Sales Manager at Riviera Hotel & Holiday Apartments, responded to this review

Thank you for your review. I am delighted to hear that you enjoyed your stay here with us and will pass your kind words on to the team. We hope the move went well and hope to welcome you back soon. Best wishes A More 

Cheltenham
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed at the Riviera Holiday Apartments for 3 nights during February with my family of three. The apartment block is set away from the hotel next to the outdoor pool which was obviously closed at this time of year. The entrance to the block is looking very tired and externally in need of some painting as are the dimly lit... More 

Helpful?
Thank Ianchelt
rivman2008, Sales Manager at Riviera Hotel & Holiday Apartments, responded to this review

Thank you for your review. I am delighted to hear that you and your family enjoyed your stay in our apartments and the use of the hotel facilities. We'd love to welcome you back again- perhaps in the summer when you will be able to enjoy the use of the outdoor pool in the Bournemouth sunshine. Kind regards A More 

Manchester, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We booked to stay in a one bedroom apartment. The photos on the website show some lovely rooms. However on arrival we found the decor was dated and some of the wallpaper in the bedroom was peeling off. The beds were comfy though and the bedding was clean and fresh. The lounge carpet appeared to have an iron burn as... More 

Helpful?
Thank Tiarajo
rivman2008, Sales Manager at Riviera Hotel & Holiday Apartments, responded to this review

Thank you for your review. I am sorry you were disappointed with your stay – particularly as you did not raise your concerns with the hotel team about your rooms as we could of tried to move you to another room. We are constantly looking to update our facilities where possible as you have noted from the upgrade in the... More 

Chipping Campden, United Kingdom
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

Great family hotel. Friendly, helpful staff. Varied choice of well cooked breakfast. We have used this hotel for the last 5 years as a base when visiting family. It's location to the beach at Alum Chine could not be more convenient. Some of the rooms are a little tired, but they are clean and well appointed. Small gym and indoor... More 

Helpful?
Thank Camillahaines
rivman2008, Sales Manager at Riviera Hotel & Holiday Apartments, responded to this review

Thank you for your review. I am delighted to hear that you and your family enjoy visiting the hotel year after year. It is always a pleasure to welcome you to the hotel and we look forward to welcoming you back again soon. Best wishes A More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

My fiancé and I just came back from this hotel. The overall feeling was nice, most of the staff were good. Unfortunately we decided the first room we had was very small!! So decided to upgrade, we were asked why we wanted to upgrade and told the truth then heard one of the hotel staff say to another member of... More 

Helpful?
Thank Emma L
rivman2008, Sales Manager at Riviera Hotel & Holiday Apartments, responded to this review

Thank you for your review. I am glad to hear that your stay, overall, was a positive one. I find your comments about the staff responding in such a manner to your request surprising to say the least. As you will see from our other reviews, our staff are very accommodating when it comes to requests and will always do... More 

Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Visited here as part of a large Christmas party. The function room was beautifully decorated. The food was cooked perfectly and it was all served promptly. The staff were very friendly and professional. I would thoroughly recommend this hotel for any large functions as they have fantastic facilities able to cope with large volumes of people without failing to provide... More 

Helpful?
1 Thank Vicky_reading06
1 review
4 of 5 stars Reviewed 1 week ago via mobile

Recently stayed for a party night. So brilliantly done the room looked fabulous and the food was to a really high standard. I would highly recommend as a party location. Staff extremely helpful and professional.

Helpful?
Thank kathryn1765
rivman2008, Sales Manager at Riviera Hotel & Holiday Apartments, responded to this review

Thank you for your review. It is great to hear that you had such a good time at your party. It was a pleasure to welcome you to the hotel and we look forward to meeting you again soon. Best wishes A More 

Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Belated Christmas works do, was fantastic, great venue, great food. Table settings were really pretty, DJ got everyone up. 120 staff and partners attended and we were really looked after. Waiters and waitresses were very helpful and quick service all round. The bar offered half price cocktails for early birds so a nice start to a great evening. Great fun... More 

Helpful?
Thank Eleanor B
rivman2008, Sales Manager at Riviera Hotel & Holiday Apartments, responded to this review

Thank you for your review. I am delighted to hear that you enjoyed your post-Christmas party here at the riviera Hotel. Your kind words have been passed onto the team - we look forward to welcoming you back again next year! Best wishes A More 

Hinckley
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Had an apartment because we took my 18 year old daughter, the whole apartment was fantastic and spotlessly clean, first time we have left a tip for the cleaners. Everything you needed was there and in its place. The bathroom - you could eat your dinner off the floor and toilet if so inclined . Beds inc. the sofa bed... More 

Helpful?
Thank Gordon A
rivman2008, Sales Manager at Riviera Hotel & Holiday Apartments, responded to this review

Thank you so much for your review. it is wonderful to hear your feedback giving particular praise to our housekeeping team. They work so hard behind the scenes to ensure that all of our guests have a comfortable stay and your kind comments will be passed onto them in due course. We all look forward to welcoming you back again... More 

Bournemouth, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Our visit was from the 29th January to the 1st February and the visit was very enjoyable during this period. The rooms were very well furnished and appointed, the bed also extremely comfortable. The staff were very helpful and accommodated every request. We will certainly stay there again.

Helpful?
Thank Brian U
rivman2008, Sales Manager at Riviera Hotel & Holiday Apartments, responded to this review

Thank you so much for your review. I will be sure to pass on your comments to the team. We look forward to welcoming you back again soon! Best wishes A More 

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