When we arrived check in was good but as we had a dog our room was on the ground floor - which was fine. Only problem was you had to go through the restaurant to get there and obviously it would be unhygenic with a dog so the only way to our room was through a small fire exit which... more

this was one from my best holiday i ever had. i was ther with my familie 23 of use and we realy enjoyed it and we defenetly coming back. evry thing is nice ther. staff are very friendlty and i m realy surpriset with the people who dont like this hotel and complane. food is good; rooms are nice and... more

My husband, myself and my 11 year old daughter have just returned from a weekend stay at the Riviera Hotel and we will certainly not be returning. Upon arrival we checked in and discovered our family room was actually no more than a double room with an extra single bed, very cramped and very dingy. The radiator did not work... more

. . Checked in 2pm got room 126 after long walk from city centre - not local to centre at all - check in process was fine. The first thing we noticed on entering the room was three empty drink bottles on the side table, all else looked acceptable in the bedroom as the bed was made and coffee facilities... more

Specifically asking for a room where we could enjoy a relaxing break, we got a pokey little airless room with a tiny bed (although they advertise king size the receptionist said there were none in the hotel) which was unsuitable for any more than a solo traveller. However, if one of your requirements of a hotel is to be able... more

I have just come back from a week stay at this hotel. My partner had been comming here with her family for years. Not Again. Apparently Its changed. We had asked for a nice family room. We got a room one floor up that was next to the function rooms. This had functions for weddings and staff parties on several... more

Would certainly recommend this hotel to others.Hotel rooms are very pleasant and extremely clean.All the staff without exception went out of their way to be friendly and helpful.What we really liked about this hotel (apart from the food which was excellent , every night we marvelled at its presentation !)were the little touches that made our stay so pleasant,nothing was... more

First off there are two Rivieras in Bournemouth- so be sure you get the right one. The other is easier to find than this one, but this was well worth it. In a nutshell- excellent facilities, including indoor and outdoor swimming pools, and sauna. Lovely, spacious, clean rooms, spotless bar and entertainment area; had the paper delivered to my room... more

Just come back home from an exellent 5 days break with this hotel . the food was the best that we have had in any Hotel and I have been to many . The staff were stunning .nothing to much trouble for them. We went with Edwards coaches the driver Stewart was great a credit to their firm . Hotel... more