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Norfolk Royale Hotel

Richmond Hill, Bournemouth BH2 6EN, England
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Norfolk Royale Hotel
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Ranked #27 of 71 Hotels in Bournemouth
A recent review
5 of 5 stars reviewed 1 week ago
Jon S Aldershot, United Kingdom
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751 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bournemouth, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

The Norfolk Royale is certainly one of Bournemouth's most striking hotels to look at. It is full of yesteryear charm and britishness. I had long wanted to stay there, and took the opportunity of visiting with a friend of mine for one night. From the outset, it was obvious that the hotel rides the crest of it's appearance, as the... More 

Was this review helpful? Yes 1
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review

Dear PaulPlinkton I am very sorry to read your review regarding your recent stay at The Norfolk, and have concerns regarding the staff "Squabbling outside Toilets" "playful screaming and running about of the Kitchen staff" I will be investigating this further as the hotel is covered by CCTV. I understand that the issue had was that there was an extra... More 

Aldershot, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic Hotel! Staff could not be more efficient, friendly or professional if they tried! Food lovely, rooms excellent, and situation (just 2 mins downhill!) from The Square makes this the ideal Hotel to stay in. Happy, efficient and attentive, Staff beautifully appointed public areas, all go to make this one of the very best Hotel's we have ever stayed in... More 

Was this review helpful? Yes 1
Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review

Dear Jon S Thank you for your wonderful review regarding your stay and the staff at the Hotel. I was very impressed myself with the way in which my staff handled the small fire that occurred during your stay, in particular my Head Porter who acted quickly and professionally to put out the fire before the fire brigade arrived. We... More 

London
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

To be honest, I wasn't expecting an awful lot for the very reasonable price, but I was wrong. This hotel is simply great; no two ways about it. Although a little far out from Bournemouth, it's worth it in every way. The service, attention to detail, the quality and overall atmosphere of a good hotel is everywhere. It's just unfortunate... More 

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Norfolk_GM, General Manager at Norfolk Royale Hotel, responded to this review

Dear Fiona C Thank you for your 5 star review of your recent stay with us, it was a pleasure to read. The Staff do pride themselves on the service they offer to all our guests. We look forward to welcoming you back to the Norfolk in the future. Kind Regards Rachel Painter-Scott General Manager More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Arrived for a couple of nights in family room (102). Staff were always helpful and friendly, under ground parking had good spaces. The hotel is well placed and very central. We would agree that the hotel in places is a little tired. Breakfast was good for us both mornings, helpful staff, clean and a range of food on offer. No... More 

Was this review helpful? Yes 1
no comment
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Came for easter weekend with family. The room was spacious although the TV was very small which wasn't an issue but picture quality was terrible. The bathroom was a fair size but the shower was very narrow (I'm a slim female so would hate to think how someone larger might fare) and the only temperature it would come out was... More 

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Central Scotland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Frontage reminds of New Orleans, public areas down stairs are fine, but accommodation levels above require renovation with extremely creaky floors and draughty old sash & casement windows, old fashioned TV poorly positioned. Breakfast was good but there was no choice of bread, basic brown or white only Excellent town centre location.

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at the Norfolk with my partner for a weekend break to escape London. I have to say, after the slick appearance of the website I was left a little disappointed. The hotel felt a bit tired and the television set in the bedroom was dated and did break on more than one occasion mid programme. The light fitting... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel with parking and only two hundred yards from th centre of Bounemouth. Beach just ten minute walk. Friendly staff, ornate lounge bar, nice warm indoor pool. Rooms a tad tired but overhal a good hotel. Would stay again.

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Visited on numerous occasions and never been let down, staff always helpful and setting ideal, food could not fault all round good value. Current roadworks are a pain and are right outside the hotel however they will clear in next couple of weeks.

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Southampton
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Booked a suite for £184 direct with the hotel. Arrived early met by plesent receptionist . No chances of an early check-in. Suite very clean and well decorated. Hotel like many of that age need money thrown at them. Staff good and drinks were reasonable. Breakfast excellent. Good stay in good location and will use again.

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