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The Cumberland Hotel

27 East Overcliff Drive, Bournemouth BH13AF, England
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2,267 Reviews from our TripAdvisor Community

Traveler rating
    1,191
    714
    218
    88
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393
1,071
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208
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (747)
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Basingstoke, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

Great welcome and fast, friendly service. A cosy hotel in a lovely location with our room complete with balcony and sea view. A short walk to the town and beach with many other great locations a short drive away. All our needs were pleasantly and professionally dealt with including a dietary requirement which was sorted with ease.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Royal Tunbridge Wells, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our room was comfortable and spacious. The public rooms were excellent - so very art deco with so much attention to detail. The lounge was comfortable and beautiful and the dining rooms and food good. Staff friendly and helpful. Would recommend.

Was this review helpful? Yes 1
T'muff
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stopped here overnight before our flight from the Airport. Great staff and fabulous hotel. Would love to be here when it's warm in the summer months to make use of the attractive pool area. Food was great and staff attentive without being OTT

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Belvedere-London
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed here during last week of May for two nights in room 209. Spotlessly clean throughout the hotel. Friendly and attentive staff at all times. Food was very good. Breakfast buffet provides something for every one. Absolutely no complaints of our stay at this comfortable Hotel with outside swimming pool and overlooking the Sea.

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1 review
5 of 5 stars Reviewed 2 days ago NEW

We really enjoyed our stay here during the Bournemouth wheels festival. We booked a room with an ocean view that also had a balcony and we could watch the cars go past on the course track. The room was lovely and very clean, we ate all our meals here, there was no need to eat anywhere else as food was... More 

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Chatham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

The hotel was clean and well appointed. The rooms were cleaned and tidied daily and towels replenished. The single bed was worn out and not fit for use. The restaurant staff, and in fact all staff, were pleasant, helpful and friendly. Unfortunately, we did not know that they were having a major festival at the end of the week, in... More 

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SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear Ann B, Thank you for your review. I am glad to read that you had an enjoyable time at the Cumberland. It was the Bournemouth Wheels Festival. I do understand and sympathise with you, as the festival does cause some disruption to the local roads. I can understand the beach is not up to 'normal service' do to all... More 

Glasgow, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Earlier this year my brother and I booked a Glenton Select 5 day tour to Bournemouth where we stayed in the Cumberland Hotel which was indeed ,like the tour name very 'select'. First impression when we arrived was excellent and from that minute until we left the hotel, everything in every detail was just sublime. The room was first rate... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Food was excellent. Staff were non intimidating. And they found us a room on first floor as disabled . Prime position to take my mobility scooter in the cliff lift . And we took the battery to the room to charge it . No problems at all. Would definitely return again .

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smdhopkins
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

My partner and I visited for one night in May 2015. The entrance and lobby of the hotel as well as the bar/restaurant area are absolutely gorgeous, very classy. Early check in request was met and check in was smooth. The lift (if you could call it that) was so tiny and creeky (I went in it twice and refused... More 

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SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear smdhopkins, Thank you for your review. A good review, however only satisfactory. We do value feedback, and we are doing a programme for the decoration and upgrade of rooms. We hope to welcome you back soon again. We guarantee the best rates when booking direct, please visit our website or call us on 01202-298350. Our Ventana Grand Café has... More 

Essex
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Two night stay in a family room 120. Reception area is smart, greeting and checking in was fine. Location was great for beach, pier and town. Breakfast was lovely. Restaurant and bar area very smart. Only down side was room 120 was clearly above the kitchen, room smelt of everything they cooked. Noise was bad, lots and lots of banging... More 

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SeanNell, Operations Manager at The Cumberland Hotel, responded to this review

Dear Madhucks, Thank you for your review. I am sorry your stay was not completely enjoyable. We do strive to ensure that all guests have an enjoyable stay. we did not succeed this, time but we do hope that we will have an opportunity in the future. We hope to welcome you back to the Cumberland Hotel again. We do... More 

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