on the outset of planning our wedding this was the only one who asked us what we wanted - all the others told us what we could have. the team at the hotel are not only proffessional but also friendly and approachable supporting us through our planning and overcomeing any problem or issue to ensure that our day was as...
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Really pleased your day was so special. The sales team do specialize in custom weddings and where possible we are all about what the client wants, thank you for your superb comments on the Sales Team and Hotel itself, see you back here soon
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We chose the Cumberland for a 2 night break with our 3 year old son - a chance to get away from the routine at home. We splashed out on a seaview family room with balcony and the view was great although the weather didn't do it justice! Unfortunately our first night was disrupted by our neighbours at 3am, however...
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Loved yor interpreation of Miami Beach Hotel and stylish place for young couples. I am so pleased your first night issue was dealt with so swiftly and proffessionaly, customer is King at Cumberland...within reason of course.
We are in the midst of a heatwave and as you say, the ambience is incredible my the poolside, with the scorching summer forecast,...
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Fantastic location, amazing staff and very nice room, but sadly our trip was spoilt by other guests. The main problem being stag and hen dos. It is the only time I've been a guest in a hotel where I have had to ring the night porter at 2.45am to tell them about drunk people. It's a real shame, but I...
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Thank you for your super comments about the hotel, your roomm and the staff. I can only apologies if you were disturbed by other guests late at night.
To clarify the point, the hotel does not knowingly accept rowdy stag and hen groups. We do have occassions such as golf parties etc that single sex groups are accomodated, often times...
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Have spent several short breaks at The Cumberland. Love the stylish decor and very much appreciate the excellent service. Staff maintain a high standard and are extremely professional as well as helpfull and friendly. I was very dissappointed recently when I was unable to make a reservation for late May because the accommodation I required was not available. I don't...
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We really appreciate your recognition of the hotel staff and proffessional and friendly service, as well as your comments on the style of the Cumberland. I can only apologise we were unable to accomodate you in May. We have been very busy, and many of our regular bookings to book well in advance, see you next time.
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My Girlfriend and I have just returned from a 5 night holiday, of which 3 nights were spent in Bournemouth before we travelled to the Isle of Wight. We are always very reluctant to book in advance as hotels rarely look the same in real life as they do in glossy brochures, so we took a gamble and arrived in...
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What a wonderful review, it really touched me to think that your experience motivated you to propose to your girlfriend, how wonderful!
We have worked hard to ensure the Cumberland shows a fresh image for resort hotels, and we do have many younger guests, and the style and ambience of the hotel is a perfect fit.
I really appreciate you...
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Bit shabby, wires from kettles not safely clipped away and too close to steaming kettle!! Headboard had piece jigsawed out to accomodate plug socket next to bed. Basic single rooms need some money spent on them asap so they actually look like your website! Noisy dripping noise all night from above, noisy slamming doors. Dont bother if you like your...
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Dear Jo F, thank you for your super comments on breakfast and reception. I did find your comments a touch unfair. If you read our mission statement it clearly states the intention of what we provide, good quality 3 star rooms and 5 star service and facilties.
We have a two rosette restaurant, pool area, squash courts amongst many facilties....
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we stayed for a night to celebrate my 5oth birthday we had a superior room with sea view it was huge very nicely decorated .We had the 3 course evening meal which was fantastic very well cooked ,presented nicely .A great hotel to just sit by the pool and watch the world go by the staff are all very helpful...
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A very happy anniversary to you, thank you so much for the super comments about the service, food and pool area, its a pleasure to hear you will be returning and once again thank you for the post
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I have just returned from a 3 night stay at the Cumberland. We were very lucky with the weather which gave us the opportunity to make the most of our 2nd floor sea view room with balcony. How wonderful to wake up to that view and be able to sit out in the morning or evening with a glass of...
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Its always wonderful to receive such a detailed and comprehensive review, particularly when it is so glowing. I can only thank you for taking the time to do this, and all of us at the Cumberland hope to see you again soon. It seems you experienced every aspect of what the hotel has to offer, once again a big thanks
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We stayed for a week at the Cumberland in May 2012. Despite awful weather we thoroughly enjoyed our stay. The hotel is conveniently situated in the East Cliff area and is about a 15 min walk along the sea front to the town centre. The hotel is tastefully decoated in arty decco style and the food in the restaurants is...
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Dear Levla, thank you for such a super review, I am pleased you managed to sample both restaurants and thoroughly enjoyed. Most of the rooms at the hotel are medium to large, please do ask when you return and front office will be happy to accomodate you subject to availibility, hopefully next time the sun will be shining and you...
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We booked a one night stay to celebrate our 2 year wedding anniversary and were given the executive room which overlooked the front with an excellent sea view. We arrived at lunchtime and had a lovely lunch with an excellent menu choice. The evening meal was just as good.
What really struck me and my husband was the attention to...
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Dear Judy B, thank you so much for acknowledging the service and staff friendliness at the Cumberland. It vindicates the in house training and general staff moral at the hotel, which is always helped by guests like yourself who post their comments, hope to see you again soon.
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