spent 4nights here booked executive room got a room on floor 3 lift only reached floor 2 room was at back of hotel small bedroom and toilet the toilet over flowed on first day if this was there best rooms god knows what the standard rooms was like never again more

Myself and 2 other family members booked 2 rooms for 2 nights at this hotel. We arrived and took our luggage to the rooms and were disgusted, the carpets were dirty with cigarette burns in them and they were wavy just looked really shabby/grubby. We spoke with the manager who could not offer any alternative for our stay....saying all the... more

We stayed at this hotel for two nights, first room we were in was disgusting, it was dirty, smelt, tiles around bath were filthy. Tiny old television, with useless reception,and we were kept awake during the night, with a loud buzzing noise outside of the room. Ask the next day to be moved, and can only say this room was... more

I booked a last minute budget twin room for a shopping trip to Bournemouth with a friend. The price was really good, only £49 for the two of us with breakfast included. I then decided to read reviews, I was really worried as we were driving down, wondering what we were letting ourselves in for. We had no problem finding... more

We prepaid for our accomodation but when we arrived there was no record of our booking. I had the receipt and confirmation from the booking service but this was not enough for the staff on reception, and we ended up paying again for one room. Heathlands are denying that we ever paid for this room and refused to reimburse the... more

Stayed at this hotel over bank holiday weekend. When we arrived they didnt have any of our bookings, even though we had vouchers with us with confirmed bookings through superbreak. After an age, they finally found our booking but when our friends arrived the next day they all had the same problem checking in, as the hotel couldnt find the... more

The staff on reception are unhelpful, ie my husband asked if a major football match would be screened in the hotel, the reply was dont know.,dont ask me, We left our lights on the car in error and a fellow guest requested that we be advised. this did not happen we found out ourselves mutch later. The breakfast whilst abundant... more

Having jjust returned from this hotel I was told by the taxi driver that in fact the hotel is in administration now! It's still showing a 3 star AA rating but in fact this was withdrawn last year. The budget room should not be let to humans they're beyond belief. The upgrades weren't a lot better. The lift gives you... more

We have enjoyed our stay very much. The staff were very friendly and helpful. Nothing was too much trouble. We did stay in an executive room, which we got on a late booking. The room and en-suite were clean, the bed comfortable and sheets clean. The meals at night were great value, as if you booked before 5.30pm you got... more