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Hallmark Hotel Bournemouth

Durley Chine Rd, Bournemouth BH2 5JS, England (Formerly Hallmark Hotel & Spay Durley Hall Hotel & Spa)
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Hallmark Hotel Bournemouth
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Hallmark Hotel Bournemouth
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1,155 Reviews from our TripAdvisor Community

Traveler rating
    198
    288
    307
    199
    163
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112
540
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
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There are newer reviews for Hallmark Hotel Bournemouth
See the most recent reviews
Newport Wales
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

Great welcome ,as we didn't pre book ,we were here years ago and it was just ok. Now it's a step up,new name ,same great location ,parking,Pool and spa. Room basic ,fan with remote was a help as it was hot. We had bb&evening meal. The rate we payed was very good value and the food off the main menu... More 

Was this review helpful? Yes 1
Daniel G, General Manager at Hallmark Hotel Bournemouth, responded to this review

Thank you for taking the time to leave us this fantastic feedback, we sincerely hope to see you in Bournemouth again very soon. More 

Contributor
20 reviews 20 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 4, 2013 via mobile

We decided to have a short break to recharge our batteries and wanted a hotel with spa facilities and opted for this one.We booked an executive room which was spacious and nicely decorated,and included a French window and balcony.Our bathroom was pristine and was large and spacious ,and we had a separate en suite toilet and shower room We opted... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Bournemouth, responded to this review

Thank you for taking the time to leave us this constructive and considered review, we hope you will come and visit us again very soon. More 

Axminster, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 1, 2013 via mobile

5 of us stayed here for a weekend, we had 3 rooms between us. Two of the rooms had been refurbished and reasonable size, the other room was smaller and had not been brought up to the same standard. Bathroom in this room very small, no window and one of the down lighters not working. Shower screen completely inadequate so... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Bournemouth, responded to this review

Thank you for taking the time to leave us you balanced and helpful feedback. It is great to learn that overall you enjoyed your visit and I do hope that you will be back to visit us again very soon. More 

Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed June 30, 2013

This was the first visit to this hotel. Reception was very helpful.We were pleased with our room, but found the bathroom although fairly new, no hand rail in the bath, very slippy under foot when having a shower. ( No rubber Mat ) Staff in the restaurant were very good, the Manager was excellent...10/10 for him. Good quality food..Enjoyed.

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Bournemouth, responded to this review

Thank you for taking the time to leave us your positive and helpful review. Please visit us again when next in the area. More 

Contributor
18 reviews 18 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 30, 2013 via mobile

Good points: - good spa and pool, jacuzzi which is underground so not overlooked atall. Nice feeling of relaxation down there. - reasonably close to the seaside so only a ten minute walk to the beach, maybe 15 + to the pier. - good tv in the room with freeview. - cant fault the rooms. our standard double was a... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Bournemouth, responded to this review

Thank you for taking the time to leave us your feedback, I am sorry that we were not completely to your expectations and apologise for where we have erred. Like most hotels we do charge for room service. I am sorry if you encountered any shortfall in our breakfast service. More 

Canterbury, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 29, 2013

We stayed for two nights June 26/27th 2013 as a result of an offer in Travel Zoo. Check in really quick, our room was well appointed but noticed the bathroom window was broken and wouldn't open, mentioned to reception so they moved us to another room, again very well appointed.bed very comfortable but a bit noisy due to the traffic... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Bournemouth, responded to this review

Thank you for taking the time to leave us your balanced and constructive review, we do appreciate your taking the time to give us your thoughts and hope to see you at the hotel again soon. More 

Oxford, United Kingdom
1 review
3 of 5 stars Reviewed June 29, 2013

Having stayed here recently for a hen weekend I was very much looking forward to, overall I would rate the hotel and our stay as average. On arrival to the hotel, check in was efficient despite there being a large group of us. However we were all informed that upon check-in we would need to provide a £25 deposit p.p... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Bournemouth, responded to this review

Thank you for the detailed and helpful feedback, I am pleased that overall you seem to have enjoyed your stay and thank you for feeding back to us regards the negative aspects of your visit, I will be investigating these with the team. More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed June 28, 2013

I spent a weekend at this hotel with a large group of friends we had booked a weekend package. The first thing I noticed was that the bathromm in our room had no towel rails and no hooks! The first evening we were asked to choose our menu beforehand, hand it in and note it on a place card so... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Bournemouth, responded to this review

I apologise for the issues that your party encountered, I have been in discussions with your event organiser and will not go into more detail except to say that I am extremely sorry for where we have erred and I hope that you would still consider using us in the future as this is not how we would want your... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 28, 2013

We booked into this hotel for a 1 night romantic getaway, We arrived at 3pm and already checked out before 8pm. The room was big but old decor, very old bed and the toilet was leaking. Having booked for only 1 night we were shocked when they said there was no spa treatment available until the next afternoon)would have been... More 

Was this review helpful? Yes
Daniel G, General Manager at Hallmark Hotel Bournemouth, responded to this review

Very sorry that you did not decide to stay with us and still marked us so severely, I would hope we could have turned this around given a chance. We have a very busy spa, and we do try to be flexible and react to guests who do not book, but this is impossible to do as standard. We have... More 

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