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Hallmark Hotel Bournemouth West Cliff

Durley Chine Rd, Bournemouth BH2 5JS, England
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Hallmark Hotel Bournemouth West Cliff
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1,334 Reviews from our TripAdvisor Community

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Salsibury
1 review
4 of 5 stars Reviewed 4 days ago NEW

Lovely stay, myself and my daughter took a couple of days out for a spa break, the spa had everything we wanted, it was spotless and the staff were helpful and kind the hotel staff were very nice and helpful and all in all we had a really nice time, thank you west cliff.

Review collected in partnership with this hotel

Helpful?
Thank rosemaryh728
Maidstone
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Had a great long weekend last week at the Hallmark. Good food, good wine, very nice room and facilities. Hotel staff very helpful and pleasant. Ideally located with a lovely selection of shops and restaurants just 10 minutes walk away.

Review collected in partnership with this hotel

Helpful?
Thank Linda S
UK
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Nice reception promises delightful rooms with plenty of ambiance ... What you get is a hard bed with horse blankets and sheets and pillows made of concrete all in a tired room that smelt of BO ! And no bottled water either. The shower was a 1980's style off the bath tap type that would have scolded a child if... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Trevnlin
Bournemouth, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We enjoyed a family meal on a Sunday evening. The restaurant was fairly full and had a great relaxed atmosphere. Service was excellent and food far exceeded our expectations. I enjoyed a slow cooked beef dish which was delicious and my husband had steak which was cooked exactly as requested. Children really enjoyed their dishes too, including a very tasty... More 

Helpful?
Thank Shawsontour
Dorset, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I took a friend here in december for a spa afternoon tea / 1 night stay with dinner & breakfast firstly the spa facilities are not good at all afternoon tea was stale room had hair in bath / empty food packaging from someone else it was one thing after another really There is plenty more hotels in bournemouth to... More 

Helpful?
Thank 36lisa36
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear 36lisa,Im sorry that you had a bad experience, the leisure roof has since been repaired in the leisure club and we also painted various areas to improve.We do over a 100 afternoon teas a week and im sorry that yours was not up to standard, we will take this feedback on board of course as we always want to... More 

Travelers are raving about these Bournemouth hotels

Basingstoke, England, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Booked hotel for 2 night B&B from Virgin Experience voucher. Must admit slightly worried having read the reviews but first impressions were very good, reception clean tidy and modern. That's as good as it gets. Round the corner and the decor deteriorates and is less than impressive throughout the rest of the hotel. Lift was out of order and no... More 

Helpful?
Thank Janine W
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Guest, many thanks for the concise feedback and we will take them on board, generally we do things right and im sorry your experience was not up to standard.Do contact me in future and we will ensure you are looked after and have a better experience, for future guests we have a new lift that is fully working.KInd regards... More 

Birmingham, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

OMG this hotel is bad. Snooty female receptionist when we checked in and a peculiar man working in the spa with a bad attitude. Grossly understaffed and damp, unhealthy feeling room. No pressure in the shower. Waited an eternity for service during (our one and only) meal tme. A couple of the staff seemed nice but we believe the manager... More 

Helpful?
1 Thank Ahmed B
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Ahmed, thank you for the interestingly worded feedback, let me assure all future guests i am not in the business of taking my guests for a ride, only a good customer journey.For clarification all Hallmark hotels in Bournemouth plan to charge for car parking from 1st April, thus to ensure they have a guaranteed space during their stay, and... More 

Bournemouth
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Bought a nights stay here through Groupon, which included breakfast and spa access. On arrival to the hotel we were met with a bad reception, we had not been sent out voucher by Groupon and were none the wiser to display it on arrival. The receptionist was not understanding but showed to the room never the less. The room which... More 

Helpful?
3 Thank Kgreen1234
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear K Green, this review has been posted to the wrong hallmark hotel in bournemouth hotel by mistake and i have asked for it to be removed.Many thanks Paul Clarke, General Manager More 

Harrogate, United Kingdom
Level Contributor
83 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Turned up and have to say the receptionist was good and provided all the information I needed to begin a night in Bournemouth. All looking good at this point and then the small niggles begin. The room was ok, doors rattled every time someone opened there's, the room decor was a bit stuffy, bathroom was dated. Then the medium niggles,... More 

Helpful?
3 Thank FabulousTravel
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Guest, Many thanks for the feedback for which i was sorry to read, we will of course take the comments on board and learn for future guests, kind regards Paul Clarke, General Manager. More 

Fleet, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago

We have just come back early from a disastrous stay here. We have written to the manager and await a response. Staff unfriendly, water spurting out of taps in the bath, window wouldn't shut in the bathroom which meant a cold room. Room very tired and needs updating. So many things on top of this meant we came home a... More 

Helpful?
4 Thank Fiona B
Paul C, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this review

Dear Fiona, we have spoken via email regarding your stay and you have accepted my apology, and gesture of goodwill, kind regards Paul Clarke, General Manager. More 

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