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Hallmark Hotel Bournemouth

Durley Chine Rd, Bournemouth BH2 5JS, England (Formerly Hallmark Hotel & Spay Durley Hall Hotel & Spa)
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Hallmark Hotel Bournemouth
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Hallmark Hotel Bournemouth
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1,150 reviews from our community

Traveler rating
    195
    287
    307
    198
    163
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112
538
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105
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (263)
Date | Rating
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  • Italian first
  • Polish first
  • Any
English first
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    (381)
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Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

Me and my boyfriend enjoyed a 5 night stay here in September 2014 and a weekend break in January 2015 and both times we thoroughly loved it. Staff were friendly and room was lovely. Breakfast was always good and everyone couldn't be more helpful.

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Reigate, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I booked by telephone for a 3 night stay for our mini honeymoon. Ben gave us the best room with our own balcony overlooking the pool. He genuinely cared that we were happy. We really were! Thanks Ben!

Was this review helpful? Yes 1
Leicester, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We had spent the previous night in another hotel. We had some very sad family news. We went along to chat with the Reception Staff explained our situation and they assured that they would help in any way possible. We had the two night break as a gift from our family and they bent over backwards to make us feel... More 

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Milton Keynes, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Seems the lift has been out of action for some time, seems it should be sorted early July, seems we should have been told this when we booked. That would have been nice especially as we were on the equivalent of 4 / 5 th floor up some very steep stair cases some of which didn't have proper hand rails.... More 

Was this review helpful? Yes 1
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed overnight and had a very enjoyable experience. The staff were very helpful and attentive. The room was clean, modern and comfortable. We found the bar and restaurant areas relaxing and the food was really good. What more could you ask for. The main pool looked inviting and we'll be sure to try it out on our next visit.

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Blandford Forum, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I quite honestly can say I have never stayed in such an awful place before, check in took over an hour because our room wasn't ready. The paint was missing in large patches. electricity didn't work in our room until we wiggled the card holder on the wall to make connection. Water was cold from the shower. The whole hotel... More 

Was this review helpful? Yes 1
Dunstable, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Just back from a 2 night break. had room 68 very nice clean with a large bathroom lift was not working but they are having a new one put in. Bar and pool area nice and staff very helpful. Restaurant had a good choice of menu and food was good overall a good break

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

As a bank holiday weekend things are always overpriced, but at £156 a night in a so-called 'four star' hotel we expected more than condensation on the windows, flakey radiators, a patchy yellow ceiling and a TV without reception. A lick of paint would go a long way in this place, it certainly lacks love and pride. We didn't use... More 

Was this review helpful? Yes 1
Southampton
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I have spent last 3 montgs trying to book a 2 night stay with the Virgin Experience voucher I bought my partner for our anniversary in February... no replies when ringing on numerous occasions then when I do make a phone bookibg its not confirmed via an email as stayed and then when after several unsuccessful calls I get told... More 

Was this review helpful? Yes 1
Waterlooville, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 of 5 stars Reviewed 1 week ago

The staff at Hallmark are all pleasant and helpful. The room we had was spacious and clean. Yes I think the decor needs a little updating but we were quite comfortable in our room. The biggest disadvantage the hotel has at the moment is the lift being out of order but we were assured it will be working by June.... More 

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