My wife booked an executive suite a week prior to going to this hotel and according to the website it looked great so we were really looking forward to it. She booked treatments for me at 1415 and for herself at 1530. We arrived at 1330 and was told by the receptionist that the room may not be ready -... more

Stayed here about 3 years ago when it was privately run and enjoyable so recommended this hotel to our family who were travelling with us. Hotel takeover seems to have resulted in certain issues. Staff do not seem to be working as a team in some areas, took 2 hours on Sunday evening to serve us when there were only... more

Its hard to fault this hotel. We are always a bit nervous going to a new place as some of the Hotels we have stayed at in the uk are terrible. But what a pleasent supprise. The food was first class, Best we have had in a long time. The chief has borowed some ideas from the top guys and... more

Stayed over the bank holiday weekend. We had a lovely break, weather fab, location fab, and I don't want this review to be all negative. But we didn't get the room upgrade that was promised during booking (problem with Hallmark not contacting us to confirm booking, and hence required rooms not available). Manager was meant to contact me during our... more

Stayed here for the bank holiday weekend with my husband on the travelzoo offer. When we first arrived I wasn't overly impressed as it just seemd a lot smaller than I had expected, but once we got to our room I was pleasantly surprised, the room was quite spacious, clean and well equipped, lcd tv, tea/coffee making facilities, hairdryer and... more

Hotel is as others describe - partly renovated - the lift is a danger and we spoke to one woman who had been stuck in it. We were woken 3.30am by terrible noise which made sleep impossible phoned night porter - said he would look into it - it stopped at 7:00 am. Complained to reception in person - sorry... more

We stayed bank holiday weekend with the Travelzoo offer. Warrants four stars, nice clean room with a large flat screen TV. I would pack a bikini as the rooms are warm, but there is a fan on the ceiling to provide a breeze. Bar nice, wine okay, breakfast lovely. We did not sample the spa as preferred to walk on... more

We stayed here for two nights at easter, received a warm and friendly welcome from the reception staff. were given our room which was very nice, plasma tv, nice tea & coffee making facilities, room very modern & contempory,, fresh & Clean,but a little small, telephone did not work, (as hotel had just under gone refurbishment) when we spoke to... more

we entered through the car park entrance and found the decor tired and tatty, we had an agreed price for our one night stay and they later increased this by 28 pounds. the other areas of the hotel had been updated but the lift is straight out of faulty towers. get down early for breakfast as they seem to run... more