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Hallmark Hotel Bournemouth

Durley Chine Rd, Bournemouth BH2 5JS, England (Formerly Hallmark Hotel & Spay Durley Hall Hotel & Spa)
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Hallmark Hotel Bournemouth
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Hallmark Hotel Bournemouth
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1,211 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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Nottingham, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

After reading all the reviews we were very nervous about our stay. We were travelling with our 2 year old and I was worried about the state of the room. I knew about the lift before because they inform you before booking that this is the case and for things to get better they have to do work on it.... More 

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4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed yesterday NEW

The gym needs serious attention, updating and a general clean. There has been a cross trainer out of action for nearly a year. The changing rooms are suffering from damp and general non-maintenance. The air conditioning in the changing rooms and the gym has been broken for nearly a year now, with the temperature reaching in excess of 30 degrees... More 

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Travelers are raving about these Bournemouth hotels

Fleet, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

Looked forward to a relaxing day but totally disappointed. The spa is located in the basement. The smell of chlorine is over-powering. Changing rooms are totally inadequate; small and not cared for. Ladies toilet door doesn't lock, toilet is only a Saniflow and noisy. Floors in changing rooms never mopped down during day making it a real hazard; no rubber... More 

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Birkenhead, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW

On arrival put in tiny attic room with sloping ceiling (husband 6'), 4 flights of stairs and NO lift and I have asthma so found this very distressing. Also, we are both OAP's and even this was not taken into consideration. Useless shower as no water pressure, no bedside tables (no space). Requested move and young man's attitude on Reception... More 

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A TripAdvisor Member
3 of 5 stars Reviewed 2 days ago NEW

The spa looked tired, bits of ceiling were damaged, pool tiles needed cleaning and many lights weren't working. Chlorine levels in the pool were extremely high and made our eyes sore. Only one shower in the ladies changing rooms meant a long wait. Afternoon tea however was very tasty.

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London, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Lovely relaxing day in the spa beatiful clean tidy room. Beatiful relaxing treatment given by the lovely Lucy who was very attentive and relaxing. Lovely food lovely night. Would recommend to anyone wanting to relax

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Andover, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

Visited this dive today for a relaxing spa day with my partner. We arrived early and were met incompetent staff that had no idea how to book in customers with a voucher. Whilst waiting for spa staff to sort this we went back upstairs for our booked meal. As swe were the only ones in the restaurant i expected to... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I and my wife stayed at this hotel in mid of july for 4 nights. At the arrival we checked in by Kimberley which was very professional and showed us couple of rooms and we picked up room 98. The room was large with high ceiling, clean and tidy, it was worth what we paid for. The only bad point... More 

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Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 6 days ago NEW

Our visit started at reception where we were greeted with a smile. The receptionist , Lucy was very knowledgeable and immediately helped me and my wife sort out a problem. The hotel refurbishment is superb and our room was excellently appointed. The food was of the highest quality, the staff very friendly and the hotel facilities top notch. This set... More 

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Portsmouth, United Kingdom
3 reviews
1 of 5 stars Reviewed 1 week ago

I think the only thing I can say is Horrendous. I have never stayed in such a run down dirty hotel. And to even let guests stay on the fourth floor is beyond me. I don't know how on earth four stars came about and I wouldn't even go near the spa or pool due to it being so grubby.... More 

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