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Cliff House Hotel

Certificate of Excellence
4.0 of 5
Hotel website
13 Belle Vue Road | Southbourne, Bournemouth, England
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Cliff House Hotel
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101 Reviews from our TripAdvisor Community

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Traveler rating
    76
    13
    6
    6
    0
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
  • All months
    (101)
  • Mar-May only
    (23)
  • Jun-Aug only
    (42)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (18)
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Norwich, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had a two night stay here mid August. Pros- The public areas were very well set out and decorated. The breakfasts were ace, a great selection and high quality products. Nespresso machine in room. Cocktails were very tasty! Cons- bathroom not quite up to scratch, the bath panel was coming away from the bath and the decor didn't match the... More 

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Reading, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

You tend to get what you pay for and we got a pleasant stay with no irritations in a nicely decorated hotel with good quality staff service. Breakfast staff were helpful and prompt in their service, bar staff similarly even when we came in late just as catering staff were about to leave they were happy to take our order.

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Cliff_house2014, General Manager at Cliff House Hotel, responded to this review

Thank you for your kind comments and we are delighted that you enjoyed your stay with us. We hope to be able to welcome you again. More 

Ely, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Beautiful Hotel with excellent decor. I liked my single room (was traveling alone) and the bottled water on the nightstand was an excellent touch. Ate dinner in the restaurant, food was great. Bar staff were a little slow. Breakfast was also excellent.

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Cliff_house2014, General Manager at Cliff House Hotel, responded to this review

Our single rooms have been well received by travellers. We have taken on a number of new staff and our training programme continues. Thank you for your comments and we hope to have you stay again with us. More 

Christchurch, United Kingdom
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in room 15, a beautifully decorated room with a large contemporary bathroom with a walk-in shower as well as a bath. A lot of care and thought has been put into the furnishings and decoration and the complimentary water, chocolates and plenty of toiletries was a nice touch. The staff were all friendly and very helpful and the... More 

Was this review helpful? Yes 1
Cliff_house2014, General Manager at Cliff House Hotel, responded to this review

Thank you for your comments and delighted that you enjoyed your stay with us at Cliff House. Apologies for the disappointing experience with your Caesar salad, your comments have been noted and passed along to our kitchen. More 

Gillingham, United Kingdom
Level Contributor
102 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A much needed weekend break. A way from the station unfortunately - but a lovely welcome, and a great reception from the staff. We visited whilst a music festival of the area was on. Great hog roast. Good beer and wine. Our room overlooked the garden and we were really impressed by the interior. We felt we should have spent... More 

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Cliff_house2014, General Manager at Cliff House Hotel, responded to this review

Thank you for your kind review and delighted that you enjoyed your stay. Your comments re service are noted, we have employed new staff lately and continue with our training programme. We look forward to welcoming you again. More 

Fort Lauderdale, Florida
Level Contributor
79 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I had been to the Cliff House for a drink, and thought it seemed like a nice little hotel. Came back for dinner one night with family. The food was very disappointing, especially for what they are charging. The restaurant had no atmosphere at all and the waiter who was fairly new was obviously untrained, although he did try his... More 

Was this review helpful? Yes 2
Cliff_house2014, General Manager at Cliff House Hotel, responded to this review

Very sorry to hear of your disappointing experience in our restaurant. We have taken on a number of new staff over the Summer season and have spent time training them on a daily basis. We continue to address all issues raised with further training following customers comments. More 

Norwich, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

We stayed at the Hotel for 5 nights and were so impressed with the friendliness of all the staff, and the décor of the rooms - even the flowers in the tubs matched the colour scheme! The food was excellent, as was the cleanliness of the rooms. We even met Andrew - the owner - a very approachable person. The... More 

Was this review helpful? Yes
Cliff_house2014, General Manager at Cliff House Hotel, responded to this review

Thank you for your kind comments and we look forward to welcoming you again. We have employed a number of new staff and apologies if this caused some nix ups with ordering. More 

Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I took my elderly mother for a short break, 4 nights, to this hotel. We were greeted by friendly, welcoming staff - always helpful, polite and efficient, who made our stay extremely pleasant. Breakfast was a delight. Perfect fruit salad & fruit juices, delicious yogurts and freshly prepared cooked breakfasts that set us up for the day. Snacks, light bites... More 

Was this review helpful? Yes 1
Cliff_house2014, General Manager at Cliff House Hotel, responded to this review

Thank you for your comments and delighted that you and your Mother enjoyed your stay. We have in place a refurbishment programme for a few of the bathrooms. A shame that you were not aware of the beautiful beach a short walk from the hotel. More 

Royston, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We did enjoy our stay here at this hotel and the staff were certainly very helpful. However I felt for the price of a one night stay (B &B only), the room, especially the bathroom, should have been in much better condition. The shower was quite useless - poor pressure and it was impossible to set the temperature to a... More 

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Cliff_house2014, Owner at Cliff House Hotel, responded to this review

We were very sorry to read your review regarding our bathroom. We pride ourselves on the standard of all our rooms. We do have a programme of refurbishments in place for the coming months for some of the bathrooms that require some attention to the showers. Apologies also if the attention afforded this issue was not sufficiently addressed by the... More 

london
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 26, 2015

Stayed 2 nights at Cliff House in Southbourne near Bournemouth in July - I was blown away by the welcome and great service. The food was excellent - clearly the chef has been trained to a high standard and it appears that Jason Atherton is a part owner of the hotel. The wine was served by a knowledgeable and friendly... More 

Was this review helpful? Yes
Cliff_house2014, Owner at Cliff House Hotel, responded to this review

Thank you for your review of Cliff House - the hotel is wholly owned by myself Andrew Gosling and has a partnership with FoodShow Ltd an event caterer. We currently have an on going refurbishment plan with regards to some of the bathrooms. Glad that you appreciated the bath products they are sourced from a local company. More 

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