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Premier Inn Bournemouth Westcliffe

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Poole Road, Bournemouth BH2 5QU, England
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Premier Inn Bournemouth Westcliffe
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Premier Inn Bournemouth Westcliffe
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946 Reviews from our TripAdvisor Community

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Traveler rating
    450
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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There are newer reviews for Premier Inn Bournemouth Westcliffe
See the most recent reviews
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Arrived at 2.30 to check in to be told the room wasn't ready. Explained we had a function to attend and needed the room but was told three times to sit and have a drink and we'd get a call when room ready. Eventually another of the reception staff took over and got us our room. We were told the... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
WhitbreadHotels, Online Customer Service at Premier Inn Bournemouth Westcliffe, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. I would like the opportunity to investigate further and will be in touch with you shortly. Please... More 

Oxford, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We visited this hotel last week for a 3 night stay. We had booked a family room which was only made up as a double and had no air con so literally boiling hot. Granted a fan had been put in but this just blew the hot air around. I went back to reception to ask if we could move... More 

Was this review helpful? Yes
WhitbreadHotels, Online Customer Service at Premier Inn Bournemouth Westcliffe, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have a relaxed stay in a comfortable environment and I apologise that on this occasion we failed to provide this. I would like the opportunity to investigate further and will be in touch with you shortly. Please... More 

Dagenham, England, United Kingdom
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel recently, whilst overall it was a good stay, there were 3 things that need addressing. The pay and display car park, I object to paying for a car park when I have already paid to stay there. Plus lack of spaces when it's busy means you don't want to take the car out for fear of... More 

Review collected in partnership with premierinn.com

Was this review helpful? Yes
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliffe, responded to this review

Thank you for taking the time to give us your feedback. I am very sorry to hear you were disappointed with your stay. Unfortunately the car park is managed by an external company, which is why there is a car parking charge however if you prefer there is on road parking available near by which is free. Maps are always... More 

Walsall
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The only thing that spoilt our stay was the welcome. Be nice if a a welcome smile was apparent when you check in. Air Con not working which for £162 is not good. Room Excellent and Breakfast very good, staff were excellent adding veg sausages in 4 minutes.

Was this review helpful? Yes 2
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliffe, responded to this review

I am so sorry to hear you did not feel welcomed into our hotel and that this spoilt your stay. We have a very helpful and friendly team here who are on hand to help all our guests. I am very disappointed to hear on this occasion they were not welcoming, and will be following it uplook into it. Thank... More 

Swansea
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was beautiful, staff were prompt with queries and restaurant in the evening was great. Breakfast though I had to wait over ten minutes at the 'please wait here to be seated' sign, as there was no staff about what so ever, in the end I gave up and sat down. When I got my food, I was greeted... More 

Was this review helpful? Yes
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliffe, responded to this review

I am so sorry to hear heat ruined your stay with us. Just a little background on the air con. This was not a planned replacement of our air conditioning, the old units were disconnected due to heath and safety issues unexpectedly. We are currently in the process of puttting through planning permission for our new system, for the second... More 

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Very nice premiere inn but they were replacing the air conditioning during our stay so the room was very hot despite having a fan provided. Located a short walk from Bournemouth, so ideal for walking to the beach. Could do with providing more tea and milk supplies

Review collected in partnership with premierinn.com

Was this review helpful? Yes
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliffe, responded to this review

I am sorry to hear you found your room too hot. Unfortunately we have no air conditioning and are unlikely to have it anytime soon due to issues with planning permission. I apologise for any problems this caused. Extra tea and coffee supplies are always avaliable at reception, and our team is always ready to help with any problems you... More 

Port Glasgow, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Hi... Myself & my wife along with my 9 year old son & my (disabled) brother travelled down from Glasgow last Saturday (4th July) and stayed at The Premier Inn at Heathrow airport, and I have to say that apart from having to pay £7 for parking in a disabled space the staff, the room and the food were all... More 

Was this review helpful? Yes 1
PI_Bournemouth, Manager at Premier Inn Bournemouth Westcliffe, responded to this review

Dear KenRaeburn, Thank you taking the time to feedback about your stay, I am sorry that after 5 excellent days you encountered a problem on the last night and were unhappy with our attempts to resolve the problem. We were hosting a total of 80 people in the restaurant on Friday evening from 8 till 10 pm and as you... More 

London
1 review
5 of 5 stars Reviewed 2 weeks ago

Fantastic place to stay, very local to the beach and members of staff will happily cater to all your needs as quickly as possible. Food is also great and the rooms and so clean, beds are comfortable..

Review collected in partnership with premierinn.com

Was this review helpful? Yes
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliffe, responded to this review

Thank you for your fantastic review and all your compliments. It is great to hear you enjoyed your stay with us and I look forward to welcoming you back again soon. Kate Wright Guest Relations Manager More 

Bristol, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

me and my boyfriend was originally meant to stay for 3 nights but extended our stay for a extra night ! we stayed just for a little get away, and for a bit of shopping! first night we really struggled because of the heat, we was in a top floor room with a fan blowing and the window open. next... More 

Was this review helpful? Yes
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliffe, responded to this review

Thank you for your lovely review. I am sorry to hear you had problems with the heat on your first night, but am delighted we were able to solve this for you. Thank you for all your compliments regarding our staff, it is great to hear you had a perfect stay. I hope we will be able to welcome you... More 

Swindon, United Kingdom
Level Contributor
259 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As ever, great staff and a good location off the ring road into Bournemouth. Easy walking distance both to the town centre (about 15 minutes) and also to the suburb of Westbourne to the west echo has many tasty restaurants and 'village' feel about it. The only negative was that we visited on a really hot day and the air... More 

Was this review helpful? Yes
PI_Bournemouth, Guest Relations Manager at Premier Inn Bournemouth Westcliffe, responded to this review

Thank you for taking the time to review our hotel. I would like to thank you for your compliments regarding the staff. I am sorry to hear you found your room hot and I apologise for the issues this caused. Unfortunately our car park is very limitted and managed by an outside company, which is the reason for the pay... More 

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