having just returned from this hotel today well what a treat it was we stayed fri/mon on a nat holidays you pay for what you get how some people complain about this hotel is beyond me we had a brill time and would go back again ,staff were brilliant all of them from the bottom to the top and entertainment... More

My wife and I are just back from a 4 night 5 day holiday with National Tours (19 to 23 May 2012). Ater an 8 hour journey we arrived at the Hotel? The reception area was dingy to say the least. We were allocated room 148 and as I cannot walk up steps had to use the lift (Flinstones era)... More

We stayed here for 3 nights over a weekend. First impressions from the outside were ok, the hotel looked presentable and was in a nice quiet area, although the hotel has no parking there is lots of free unrestricted onstreet parking in the area. The staff were great, very friendly and helplful, we had a nice welcome. The reception area,... More

I have just returned from this hotel & it was a nightmare,it took me 3 room changes to get a room with hot water,no rain coming into room & no heating on,I wasn't the only one to have this problem as all the guests were talking about the lack of everything......The food was shocking,most of it was un edible,the first... More

Having just spent 4days in this hotel we were very disappointed in most areas, once you got passed reception the place was in a poor state of repair,most painted areas needed a lot of t.l.c .Food choice and quality very poor also meal times very short, while we were there there was a fire alarm one evening there were no... More

stayed at hotel last week.room small but okay bathroom TINY,have to reverse out food average but staff LOVELY service with a smille damp down walls in entertainment area.went with national holidays so as a base is ok.you get what you pay for.the lift is a listed building

Had a weekend break here with National Holidays. Whilst a lot of the hotel areas are very tired, our bedroom was nicely refurbished and comfortable. It is a pity the floors creak so badly. The staff were all very pleasant and the meals were good with waitress service. A nice touch is the glass of wine with the evening meal.... More

Stayed at the bay trecarn mon 16 th april- fri 20 th on a national break.On arrival the hotel seemed ok and on a residential part which i didn`t find a problem.We checked into our room and i had asked for a refurbished room which we were given on the top floor,negative point were the windows did not open and... More

Our first time to Torquay and travelled by National Holidays. The hotel looks small from the outside but is like a Tardis inside. All area's (bedroom and lounge area's) are badly in need of painting and decorating (particuarly the ceilings in the lounge area's) our bedroom was clean but shabby, the hot tap was loose on the sink in the... More