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All 97 Torquay hotels

Hotel Richmond

27 Croft Road, Torquay TQ2 5UD, England
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Hotel Richmond
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52%
Ranked #79 of 97 hotels in Torquay
A recent review
3 of 5 stars reviewed 4 days ago
GwenT356 Leicester, United Kingdom
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115 people have reviewed this hotel

Traveler rating
    21
    38
    29
    13
    14
See reviews for
22
44
11
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • Any
English first
Leicester, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 of 5 stars Reviewed 4 days ago NEW

We stayed at the Richmond for 3 nights on a coach tour. The food was good, the rooms reasonably clean and the communal areas comfy and welcoming. The best thing about the place was the staff - they were all friendly polite and helpful - you only had to ask for something and they would do their best to do... More

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Par, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 1 week ago

I have just returned from a short break at the Richmond Hotel. This hotel is old but is pleasantly maintained, functional and clean. I booked a family room from a website for myself, my Son (8) and my Nephew (10), just as a pit stop for Woodlands, Living Coasts and Paignton Zoo. The price was reasonable for a B&B and... More

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Great Yarmouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been a coach driver for many years and this Hotel is one of the best I have been in .....I do know that it had some problems in the past with " not so good " management, but that has now changed the team that are running the Hotel now are so good,, nothing is too much trouble... More

Was this review helpful? Yes
Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review

Many thanks for your glowing review your have recently posted regarding our Hotel. I am delighted to learn you and your passengers enjoyed the hospitality offered by our new joint General Managers Sam and Fernando at The Richmond. The team does work very hard to deliver good levels of customer service along with good food and they will be most... More

Wokingham, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Arrived and we were given a nice big room with a wonderful view of the seafront, even though we didn't request it! The room was comfortable and clean with most mod cons. The hotel is dated and needs wifi and remotes in all rooms but don't let this put you of booking with them. The staff are friendly, very professional,... More

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Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review

Thank you for your kind review following your recent stay at The Richmond. We have a great team in place at the property and I am delighted you were well looked after and enjoyed their hospitality. The rooms on the front enjoy the wonderful seafront views and sounds like this was a pleasant surprise. We are aware there are areas... More

Oxfordshire
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We stayed for 5 days (17th to 21st March) with Grand UK Holidays. Fortunate to have a great bedroom with balcony and heating that worked. Communal rooms very cold all week due to 'boiler not working' - eventually more portable heaters purchased so by last day they warmed up enough not to have to wear a coat indoors! This was... More

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Gemma A, Guest Relations Manager at Hotel Richmond, responded to this review

Thank you for your review following your recent stay at our Hotel. I do apologise for any inconvenience experienced during your stay with regards to the heating issues in the Hotels public areas. This was an un-foreseen problem which arose as soon as the Hotel re-opened to full capacity with all areas being fully operational and at such point we... More

Worcester, New York
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed September 19, 2013

Lovely heated swimming pool, games room smelled , out dated rooms, overpriced 100 a night !!!!!! Someone only paid 60 for 1 night !! Waited10 minutes to be seated for breakfast , not very good breakfast overall not stay again

Was this review helpful? Yes 1
Gemma A, Manager at Hotel Richmond, responded to this review

Thank you for your recent review of your stay with us recently. Please be assured that your comments have been taken on board and we are sorry that you do not feel able to return to us again in the future Many thanks More

1 review
3 of 5 stars Reviewed September 15, 2013 via mobile

I stayed here for a week. First impressions weren't great as the hotel looked run down and tired from both the outside and the inside. Was surprised by the room though as it was decorated quite well and was overall very clean. After the first couple of days a coach party arrived which was very annoying as the outside and... More

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Gemma A, Manager at Hotel Richmond, responded to this review

Thank you for taking the time to provide us with your constructive feedback, following your recent stay with us. It was disappointing to hear that the hotel did not meet with your expectations on this occasion. Your feedback is extremely important to us and we really do value your custom as such I offer my sincere apologies for any inconvenience... More

Cornwall
Contributor
13 reviews 13 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 9, 2013 via mobile

I stayed at this hotel for a weekend getaway with friends. We paid £100 a room (B&B), which quite frankly was way too expensive. The hotel is in need of extensive refurbishment. The room was clean but very very tired. Even the telephone/radio/alarm clock was of a vintage only seen in retro police drama's nowadays. There was a pervasive smell... More

Was this review helpful? Yes 3
Gemma A, Manager at Hotel Richmond, responded to this review

Thank you for your recent review of your stay with us recently I really was very sorry to read your comments regarding the overall décor of the Richmond, we agree that there are some areas and rooms which need upgrading within the hotel and this forms part of a rolling maintenance programme. Your comments have been noted. Once again thank... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed September 8, 2013 via mobile

Just returned from a one night stay at this hotel. Fortunately I was staying with friends as if I went with my family I would have refused to stay. Our room was, in my opinion, an absolute disgrace. There was a hole in the wall above the bed which seemed to have been caused by somebody punching it. The headboard... More

Was this review helpful? Yes 1
Gemma A, Manager at Hotel Richmond, responded to this review

Thank you for your recent review of your stay with us recently We agree that there are some areas and rooms which need upgrading within the hotel, however we pride ourselves on the level of service provided, I am sorry that you did not find this to be the case on this occasion. Please be assured that all of your... More

North Lincolnshire
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 23, 2013

My wife and I stayed here in August 2013. Initially booked five days, then extended it for another five days. Hotel was general very good, as was the room. Desk staff excellent and very helpful. Location is great, on a very quiet street very near the sea-front. Didn't managed to get a balcony room, but I suspect the views are... More

Was this review helpful? Yes 2
Gemma A, Manager at Hotel Richmond, responded to this review

Thank you for your recent review of your stay with us recently. I was pleased to read your positive comments and have passed these on to Ian and his team as I know how much these will be appreciated. Thank you once again for your custom and please be assured that your constructive comments have been noted. We certainly hope... More

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Additional Information about Hotel Richmond

Also Known As:
Richmond Hotel Torquay
Hotel Richmond Torquay, Devon
Address: 27 Croft Road, Torquay TQ2 5UD, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #79 of 97 hotels in Torquay
Price Range (Based on Average Rates): $
Reservation Options:
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