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The Richwood

2.5 of 5 20, Newton Road, Torquay TQ2 5BZ, England
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The Richwood
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The Richwood
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165 reviews from our community

Traveler rating
    86
    36
    15
    17
    11
See reviews for
22
89
3
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Dutch first
  • English first
  • Any
English first
  • All months
    (165)
  • Mar-May only
    (32)
  • Jun-Aug only
    (55)
  • Sep-Nov only
    (63)
  • Dec-Feb only
    (15)
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Southampton, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The Hotel is an out of touch Bed & Breakfast. Our arrival was greeted by a locked front door and an unfriendly welcome. Our “Superior” room, for which we paid a supplement, was small, cold, dark and old fashioned. The entire hotel reeked of cigarettes (stale and new). The ground floor smelled of damp. Our heating was not on upon... More

Was this review helpful? Yes 4
richwoodtorquay, Owner at The Richwood, responded to this review

My response to this review is exactly the same as my response from “resent Visitor”, also one of the same group of eight persons. One can see that this second review is from a particularly unpleasant individual whose obvious contempt for us is clear from every word. One’s right to express an opinion does not include the right to deliberately... More

Weston super Mare, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We went to the Richwood with some anxiety as some reviews were not so great. We had a great time, we laughed, we ate different mezze and we were wrapped up in our hosts warmth and kindness. The Lebanese food was great, we ate both nights we stayed and loved it. Bar prices were reasonable too for a hotel. So... More

Was this review helpful? Yes
richwoodtorquay, Owner at The Richwood, responded to this review

Thank you Jane, for telling it like it is. We loved having you both here and look forward to the next time. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I have just returned from my third stay at the Richwood. On hearing the owners, Saida and Veronica discussing a recent review on TripAdvisor I decided to have a look at their reviews. I was shocked at some of them, disbelieving. The Richwood is an old Victorian House which is well kept; one can see that a lot of money... More

Was this review helpful? Yes 2
richwoodtorquay, Owner at The Richwood, responded to this review

Thank you Hussain for your glowing review. We thank you also for the suggestions and comments that you also left, using the room questionnaire. Your constructive criticism was well presented and happily accepted. We will be renovating our last two small standard rooms and their Ensuites this winter, one of which (Room 7) you used on your last visit. When... More

midlands
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

We were greeted outside and told we had to pay the extra for the dog. Still in the car park we had to go through our luggage to find the money before being shown to our room not a good start. Our friends who had arrived earlier had also been asked to pay extra for a weekend rate. We had... More

Was this review helpful? Yes 2
richwoodtorquay, Owner at The Richwood, responded to this review

This exaggerated review pushes me to the limits of my kindness and hospitality. I have to say that this review does not reflect the truth and leads us to believe that there are other factors at work; e.g. jealousy or racism and probably other politically incorrect discrimination. We are always happy to take CONSTRUCTIVE criticism on board and we are... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Veronica & Saida welcomed my son & I with open arms . Such a lovely couple . Our room was great , clean & tidy & bins emptied daily . The bed was really comfortable & the shower fantastic . Probably best I've had . TV in room was ideal for size & worked perfect . The breakfast - dinning... More

Was this review helpful? Yes 2
richwoodtorquay, Owner at The Richwood, responded to this review

Many thanks, S44ualsl, for your glowing review. Yes, you are right, there are still some areas of our quirky Richwood that are still in need of updating: we are renewing the En-suites in our small standard doubles and our big family room this winter and some further redecoration will be done… step by step, and within our budget, we are... More

Southampton, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here Wednesday 29th October - Friday 31st October. We stayed in room number 7 which over looked the main road, which was small, dark, smelt of stale smoke, with a tiny shower room and wood-chip wall paper peeling off the walls, if we hadn't traveled 4 hours to get here we would have gone home. The hotel is... More

Was this review helpful? Yes 4
richwoodtorquay, Owner at The Richwood, responded to this review

Well, I've said it before and I’ll say it again, people either love the Richwood or hate the Richwood! I will leave it to the discerning reader to look at our bi-polar reviews and make up their own minds! The Richwood is clean and well-kept; we offer basic, comfortable, clean, reasonably priced 3* B&B accommodation and enjoy offering hospitality to... More

Birmingham, United Kingdom
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I my wife and our neighbours stayed here for three nights from 20th October, we were warmly greeted by Veronica and shown to our rooms which although fairly small were beautify decorated and clean. We understood from the start we would be charged for as extras I.e cooked breakfast. We met Saida at breakfast and found her to be a... More

Was this review helpful? Yes 1
richwoodtorquay, Owner at The Richwood, responded to this review

Thank you JAP for your fair review. We are happy you enjoyed your stay and enjoyed having you here. We look forward to your next visit and will cook-up a storm for you! More

Hampshire
Top Contributor
66 reviews 66 reviews
20 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I have delayed writing this review as the owners, Veronica and Saida are such nice ladies and I no way want to offend them. My husband and I stayed here in early October on a Groupon voucher. The hotel is a bit dated and needs money spent on it but we all know that money is frequently in short supply... More

Was this review helpful? Yes 2
richwoodtorquay, Owner at The Richwood, responded to this review

We thank this senior reviewer for her comments. One can see that she takes the reviewer role very seriously. FACT: The Richwood is not a hotel but a large B&B. FACT: We have already invested well over £120,000 in the Richwood and have not drawn any salary in 4 years. All profits have been put back into the Richwood. FACT:... More

Havant
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My Wife and I have spent three nights at this hotel for a short break. We had a very warm welcome and the owners and staff have been very helpful. The Hotel is very clean and the service has been marvellous. We would recommend this Hotel to anyone. We are looking forward to coming back again soon.

Was this review helpful? Yes 1
richwoodtorquay, Owner at The Richwood, responded to this review

We were very happy to meet you and glad that you enjoyed your short break! More

cornwall
2 reviews
2 of 5 stars Reviewed 4 weeks ago

stayed in sept and certainly did not love them, i think hate is a bit strong but not a good way to advertise your business you either love us or hate us. on a diff note with a little more thought and given just a little extra ie cooked breakfast included and extra tea and coffee this could be a... More

Was this review helpful? Yes 1
richwoodtorquay, Owner at The Richwood, responded to this review

"Love us or hate us" is a saying only which reflects our experience of a very small proportion of reviewers; of course we don't expect to be loved! But is is pleasant to be liked; we work hard for our guests after all... I have to ask Colguy: does he run a business? Did he not get a very good... More

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Additional Information about The Richwood

Address: 20, Newton Road, Torquay TQ2 5BZ, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Richwood 2.5*
Number of rooms: 12
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Also Known As:
Richwood Hotel Torquay
The Richwood Torquay, Devon

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