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Grosvenor Hotel Torquay


Grosvenor Hotel Torquay
Belgrave Road, Torquay TQ2 5HG, England
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Traveler Reviews

52% Recommend
3.0 of 5 stars 24 reviews
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By trip type
All (24)
[ Date ] [ Rating ]
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4 of 5 stars
jens42 1 contribution
birmingham
Jul 7, 2009 | Trip type: Couples New

Stayed for 3 nights, hotel was lovely not exactly modern but clean and tidy and a nice atmosphere, nice swimming pools and a small gym, cannot fault staff at all they were very helpful, advised us places to go directions etc, prices in the bar a little expensive but worth it to sit out on the gorgeus balcony. location is... more

Management response from
Jason_Parry5, General Manager

Thank you very much for your recent review, we really appreciate the feedback. I note from your comments that you felt that the bar prices were a little expensive, this could be because we use 35ml measures for our spirits. We are looking to go back down to the standard 25ml measure shortly and of course our prices will reflect...

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1 of 5 stars
Fairbas 1 contribution
Bacup
Jun 29, 2009 | Trip type: Business, Solo travel

I recently had the misfortune of stating in this hotel in room 104 (you wouldn't know this because the key had no fob) The room is dirty the decor is vile the curtains and other table cloths / doilies????? (In this day and age!!) were tired at best At worst they were dirty. The bathroom taps which were once gold... more

Management response from
Jason_Parry5, General Manager

Thank you for your comments, we like to look at all comments in a positive light. All comments raised are taken on board, I do wish however that you had raised your concerns with us whilst you were here at the hotel as we may have been able to offer some alternatives to you. On the plus side we are...

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5 of 5 stars
speedlimiter 1 contribution
Brighton
Jun 25, 2009 | Trip type: Business, Solo travel

I stay at the hotel quite often due to business, but I was very pleased to see the introduction of the 'Pub@The Grosvenor' This is a pub-restaurant which forms part of the hotel with a separate entrance. Food & service was excellent and very good value. more

Management response from
Jason_Parry5, General Manager

Thank you for your kind words regarding the hotel and the INN @ The Grosvenor, we certainly do agree and it really is starting to take off well. We look forward to you visiting the hotel in the near future.

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4 of 5 stars
JoshuaN 1 contribution
Milton Keynes
Jun 4, 2009 | Trip type: Family

A very good hotel that lived up to expectations. Would recommend. more

Management response from
Jason_Parry5, General Manager

Many thanks for your kind words, it is really pleasing to hear that you enjoyed your stay with us and we look forward to welcoming you back in the not too distant future.

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4 of 5 stars
margaret46Surrey 1 contribution
surrey
May 17, 2009 | Trip type: Couples

My husband and I have just returned from a stay at the grosvenor hotel and had a brilliant time. We have been to torquay many times and have always enjoyed ourselves, we had never stayed at this hotel before and as it was our silver wedding anniversary we decided to spend a little bit more and we were not disappointed.... more

Management response from
Jason_Parry5, General Manager

I would like to leave a quick note to thank you for your comments on this site; I am really pleased that you had such an enjoyable stay with us recently. We do look forward to welcoming you back to the Grosvenor Hotel in the not too distant future. I note that you visited the Premier Inn whilst you were...

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4 of 5 stars
shumu 1 contribution
Dorset
Mar 16, 2009 | Trip type: Couples
1/1 found this review helpful

The hotel is quite tired and in need of some tlc, however staff were super friendly & helpful, room was very spacious and clean - linen in particular was spotless. My husband and I booked through yell.com, and only paid £25 per person per night - a real bargain considering, for some unknow reason we got the honeymoon suite!! Lovely... more

Management response from
Jason_Parry5, General Manager

May I take this opportunity to thank you for the feedback on your recent stay with us, you comments are invaluable to us so we are offering the level of service and standards that our guests have come to expect from us. We will be shortly commencing the refurbishment of all the bedrooms (this will not interfere with our guests...

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4 of 5 stars
SCA88 1 contribution
West Midlands
Mar 12, 2009 | Trip type: Friends getaway

When deciding upon a short break in Torquay we could have ended up staying anywhere, but we are so glad we picked The Grosvenor. From the first moment we walked into the hotel the receptionist was extremely polite and very helpful. The hotel looked like the same as any other you would see in and around Torquay but once inside... more

Management response from
Jason_Parry5, General Manager

I would like to thank you for the feedback regarding your recent stay with us. Having only taken over the running of the hotel a few months ago I am really pleased to see that some of the improvements we are making are being noticed by our guests. We look forward to welcoming you back to the hotel in the...

Not Ideal
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3 of 5 stars
maidenv1 3 contributions
bristol
Oct 29, 2008

I booked a room at the last minute. I contacted the hotel the day I was set to leave for my holiday to confirm the reservation to be told they had overbooked and we were to be put in the nearby Derwent Hotel (see review). I found out at the end of my trip this was not a four star... more

Management response from
TorquayJason_Parry, General Manager

Having read the reviews on the site, I thought I would like to add a general response to let our guests know that we do care and read and take notice of their comments. I have recently taken over the hotel as General Manager and we have started on a programme of staff training and development as well a programme...

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5 of 5 stars
magicmilly 1 contribution
magicmilly
Sep 22, 2008 | Trip type: Couples

We booked a latedeal at the hotel & were a bit worried after reading the reviews on this site. Our standard bedroom had just been refurbished & was comfy. The food was fantastic, they have a new head chef & it was a delight to eat each night. The staff were very friendly & helpful especially the hotel manager Gemma... more

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1 of 5 stars
AwayAgainHampshire 1 contribution
Hampshire
Sep 17, 2008 | Trip type: Family
1/1 found this review helpful

I booked this hotel as a surprise trip for my husband's 50th birthday and reserved an 'executive' room for our 3 night stay, explaining at the time that it was for a special occasion. From the brochure sent to me and from the English Riviera website I was expecting a 'luxurious, relaxing hotel'. However, my first impressions of the hotel... more

Management response from
TorquayJason_Parry, General Manager

Having read the reviews on the site, I thought I would like to add a general response to let our guests know that we do care and read and take notice of their comments. I have recently taken over the hotel as General Manager and we have started on a programme of staff training and development as well a programme...

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Grosvenor Hotel Torquay Also Known As

Address: Belgrave Road, Torquay TQ2 5HG, England