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All 98 Torquay hotels

Grosvenor Hotel Torquay

3.0 of 5 Hotel   |   Belgrave Road, Torquay TQ2 5HG, England
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Grosvenor Hotel Torquay
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73%
Ranked #51 of 98 hotels in Torquay
A recent review
3 of 5 stars reviewed 4 days ago
ferrarifan swindon uk
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530 people have reviewed this hotel

Traveler rating
    195
    191
    62
    38
    44
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97
237
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (161)
Date | Rating
  • English first
  • Any
English first
swindon uk
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The first you see when you walk in to reception is a life size cut out of the new owner! We dined in the hotel saturday night,i ordered tomato pasta with garlic bread,when it arrived it was in small dish,no garnish or anything,if i blinked i would have missed the garlic bread,salad is so cheap it would have looked so... More

Was this review helpful? Yes
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear ferrarifan, Thank you very much for taking the time to review your stay with us. I was very disappointed to see that you did not enjoy your time here. We are currently in the process of changing our restaurant a la carte menu as we do acknowledge that there are some existing issues. Hopefully, this should be implemented by... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Charming old hotel, perfectly situated near the seafront in Torquay. Lovely garden and outdoor swmmingpool. Spacious and nice room with large bathroom, although a bit warm in the heat as only one window could open. Some of the staff is friendly and very helpful - others less so. Had to ask for missing towels in room three times, the last... More

Was this review helpful? Yes
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear SusiOslo, Thank you for taking the time to write regarding your stay. I'm extremely disappointed to see that you had a less than enjoyable experience when dining here and this concerned me. I carried out a full investigation regarding this and the appropriate action has been taken. Unfortunately, at the time of your stay we had a large number... More

Harlow, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent my birthday weekend their and enjoyed it. Entertainment fair. Only drawback bars &entertainment finished at 11.00pm.Short of that I would go again.next time I would go withiut my friend because she tried to ruin my break, but the group I went with were wonderful they gave me great support.

Was this review helpful? Yes
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Norma F, I am so pleased that you enjoyed your birthday weekend here. (Belated birthday wishes). Unfortunately, we do finish the entertainment at 11pm to ensure there is no disturbance to any guests that may be trying to sleep. We do, however, keep the bar open 24 hours for all hotel residents and there is always a member of... More

Trowbridge, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really nice hotel relaxed and friendly. Room was spacious with a large bathroom. Close to seafront and the theatre which was reason for our stay. Has leisure facilities but didn't use them. Would book again and bring our daughter and get family room next time as catered well for children in my opinion.

Was this review helpful? Yes 2
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Caroline R, Thank you so much for taking the time to review us. I am so pleased that you had a great time when staying with us. We pride ourselves on being extremely child friendly and as well as offering welcome packs for children, we have cutlery, cups, plates and beakers for children available for all meal times and... More

Clitheroe, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

Booked in for 3 nights June 27th. Room was very spacious and well furnished but spoiled by large brown watermarks on ceiling. Bathroom was not clean and had an unpleasant smell-complained twice- took 2 days and the manageress to sort it. Towels very white and fluffy but minus a bathmat on first day. Breakfast was a disaster on the first... More

Was this review helpful? Yes
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Jean E, Thank you for taking the time to review us. I am sorry to see that you did not enjoy your time with us. With regards to the marks on the ceiling, we are aware of these and we do have a plan in place for all pending works and painting to be carried out. Unfortunately, I was... More

UK
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My 90 year old mother and I stayed at The Grosvenor for 6 nights and were treated like royalty. Our room which overlooked the gardens and outdoor pool was enormous and of 5 star quality. I can't praise the breakfast enough - I ate so much fresh fruit and great Greek yoghurt each day and actually craved it once I... More

Was this review helpful? Yes 1
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear PomOnTour2, Thank you so much for taking the time to write about your stay with us. I am so pleased that you enjoyed your time with us. We have worked hard to ensure that all areas of a guest's stay are as fantastic as possible and understand that as breakfast is the most important meal of the day, so... More

Leicester, United Kingdom
Contributor
16 reviews 16 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Booked in for 1 night, went for a family 2 bedroom room,but couldn't get in as the previous occupant refused to leave. Came back 3 hours later,to be told the guest had only just left,the room was a mess and cleaners had gone home for the day. Totally understood the problem they had with the guest, and the hotel gave... More

Was this review helpful? Yes
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Traceynpaul2014, Thank you for taking the time to review us. I'm extremely sorry to see that we were not up to the previous standard that you experienced. I do remember the issue with your room and am extremely sorry that you were inconvenienced in the first instance. I'm glad that you liked your rooms that you were later given.... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We only had a short stay at this hotel but we were in and out all the time during our one night break. The staff recognised us and engaged in conversation, we excellent with our son and even the Manager made a special effort with is on several occasions. Think her name was Lucy? Didn't realise she was the manager... More

Was this review helpful? Yes 2
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear whittylass, Thank you so much for taking the time to review us. It was lovely to meet you & your little family on your visit. I'm extremely happy to see that the standards of the food and housekeeping were as expected. We know that breakfast is the most important meal of the day and so over the last 2... More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stopped over with my family as we were visiting friends in the area. Fantastic reception with the receptionist but then soon found out it was the manager. She was fantastic and very accommodating. Decoration was very tired and carpets were run down! Breakfast staff were fantastic and I can't remember his name but he was very very caring and called... More

Was this review helpful? Yes 2
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Andy W, Thank you so much for taking the time to review your stay with us. I was extremely pleased to see that you enjoyed your time with us and that the breakfast service was of a good standard. The Richardson Group took over The Grosvenor 20 months ago and has since been tirelessly renovating areas of the hotel.... More

Trowbridge, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We arrived at the Grosvenor Hotel.On Friday the 4th, July.Great Welcombe from Rachel and staff.so nice to see them all again.Rachel carried our bags to room 43.the room was lovely, sea views.the food is excellent.and the staff our so helpfull, Lucy, Rachel, Elaine and sid, on reception.and Adam, Tom, Magic, and Yasmine on Breakfast and Restaurant. Jason and Rob on... More

Was this review helpful? Yes 4
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear pam v, Thank you so much for your wonderful comments. It's always lovely to welcome you back and have you stay with us. We cannot wait to see you back here again very soon! Kind regards from all of the team! More

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Hotel Summarization (Beta)

What travelers say

  • Very good(21)
  • Happy Hour(4)
  • First class(4)

Additional Information about Grosvenor Hotel Torquay

Address: Belgrave Road, Torquay TQ2 5HG, England
Phone Number:
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Grosvenor Hotel Torquay 3*
Reservation Options:
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Also Known As:
Torquay Grosvenor Hotel
Torquay Hotel Grosvenor
Grosvenor Hotel Torquay Devon

144 photos of this hotel

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Amenities

Bar / Lounge Beach Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#12 On the Beach Hotel in Torquay #43 Romantic Hotel in Torquay
Hotel Class
Official Description (provided by the hotel)
The Grosvenor Hotel, One of Torquays best located Hotels situated on the level and only 2 minutes from the sea front and the opposite award winning Torre Abbey Sands and adjoining Torre Abbey Gardens, Live entertainment & Dancing 6 nights a week, Children welcome, play area installed. Brasserie , lounge bar, garden restaurant and separate diner ... more   less 
Number of rooms
47

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