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Grosvenor Hotel Torquay

3.0 of 5 Belgrave Road, Torquay TQ2 5HG, England
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Grosvenor Hotel Torquay
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Grosvenor Hotel Torquay
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594 reviews from our community

Traveler rating
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    73
    45
    48
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (182)
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    (184)
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    (136)
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Exeter, United Kingdom
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We stayed here for one night with friends to celebrate a 50th birthday. Our package was for dinner bed & breakfast & was great value. Our room was spacious & clean a bit dated but perfectly fine. Food was good & service too. Staff very friendly. We thought there was a great atmosphere & would return.

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Bath, United Kingdom
2 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed at The Grosvenor for one night at the weekend and thoroughly enjoyed the experience. There was a nice glass of mulled wine waiting for us when we checked in, and the greeting was warm and genuine from the receptionist, and Lucy who turned out to be the GM of the hotel. Our room was huge and lovely and warm,... More 

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Torquay, United Kingdom
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

42 elderly people went for a Christmas meal and disco. Absolutly dreadful experience. Meal was cold and poorly cooked - one guest had to wait 1 hour to be served. When asked if a meal could be reheated was swore at by waitress and refused. A wait of 45 minutes for dessert. DJ cost £600 and wouldn't change from his... More 

Was this review helpful? Yes 1
Bristol, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed only one night in room 27 had dinner bed and breakfast couldn't fault the food or the staff three course meal on the evening was well presented and well cooked portions were fine room was clean and a good size .all the staff were very helpful

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Cornwall, England
Contributor
18 reviews 18 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed for a 3 night break December 5 - 7 and I can honestly say that we were not disappointed in any way. Our room 26 was huge and very clean. Lovely comfortable bed. I cannot fault the food referred to in other reviews but we were not part of the coach party and I think their menu was... More 

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Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear AngelaMR, Thank you so much for your wonderful comments about your stay. I am so pleased that everything was of a good standard. Myself and the team have worked extremely hard to raise to offering and standards and after a hard year, we are making great progress. We are aware that there are still some minor renovations to be... More 

Swansea, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

let me start by saying we were a coach party and our weekend was very reasonably priced the staff were excellent , and the rooms ( i saw several of them) ..were spacious and spotless clean good quality bedding, towels etc. entertainment was good bar prices £3.30 a pint although they did happy hour for us 8pm -10pm where they... More 

Was this review helpful? Yes 1
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear toshelle27, Thank you for taking the time to review your stay with us. We appreciate all feedback - both good and bad. I am pleased to read that you were satisfied with the quality of our newly refurbished rooms. We are very proud of all the effort put into upgrading their style. We do offer Happy Hour prices nightly... More 

pontypridd
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed 23rd Nov and loved it ! Victorian hotel with great character . Maybe a little tired in places but constantly being upgraded, excellent room ,with large bay window ,showing panoramic views . Staff were excellent , good entertainment and looked great for families .Breakfast was lovely, freshly cooked to order .and piping hot . Will definitely be booking again,!

Was this review helpful? Yes 1
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear anathemadevice, Thank you for taking the time to review your stay here with us. I am so pleased that you enjoyed your time here. We have worked extremely hard to improve all areas of the hotel - both structurally and also through an enhanced customer service and it's great to see that our efforts are paying off. We all... More 

Wales
Top Contributor
96 reviews 96 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 1 week ago

We spent 3 nights here on a half board basis. Our room was spacious and warm with a really comfortable super king bed and a sitting area in the bay window. Bottled water and a selection of teas and coffee provided with good quality biscuits each day. We were surprised that the television was very small. The towels were thick... More 

Was this review helpful? Yes 2
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear 2pomsWales, Thank you for taking the time to review your stay with us. Your comments are all appreciated. I am sorry that you were disappointed with the meal selection and it is correct that a new Executive Head Chef joined our team at the beginning of December and so we are very excited to get our food offering overhauled... More 

West Midlands, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we arrived at the Grosvenor hotel on bonfire night . my wife was using a walking aid. and the lovely receptionist changed our room to ground floor .the staff I cannot thank enough, so helpful and pleasant, mealtimes, well breakfast was devine so much to choose from. dinner was 5* again service was awesome. and I am a man hard... More 

Was this review helpful? Yes 1
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear oldmort, Thank you for taking the time to review your stay with us. I am so pleased to see that yourself and your family had a great 5 night stay with us. We truly delight in making our guests stays as enjoyable as possible and it's wonderful to see that we have succeeded in our efforts. Keith's Diner opened... More 

2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Our second stay this year and there are lots of improvements. The food offering and service are far better with a wonderful breakfast and outstanding Sunday Carvery. The waiting staff are of a better calibre and the service in general is more personal with a lovely warm greeting by the fab reception staff on arrival. Actually met the General Manager... More 

Was this review helpful? Yes 1
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear whittylass, Thank you for taking the time to review your stay with us. I am so pleased that you had an enjoyable stay. We've all worked really hard to make the hotel a warm and friendly environment whilst improving the product and standards, so it's good to see that the work is paying off! We are a family friendly... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(20)
  • Happy Hour(4)
  • First class(4)

Additional Information about Grosvenor Hotel Torquay

Address: Belgrave Road, Torquay TQ2 5HG, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grosvenor Hotel Torquay 3*
Number of rooms: 47
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Also Known As:
Torquay Grosvenor Hotel
Torquay Hotel Grosvenor
Grosvenor Hotel Torquay Devon
Hotel Style:
#11 On the Beach Hotel in Torquay

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