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All 96 Torquay hotels

Grosvenor Hotel Torquay

3.0 of 5 Hotel   |   Belgrave Road, Torquay TQ2 5HG, England
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Grosvenor Hotel Torquay
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Ranked #49 of 96 Hotels in Torquay
A recent review
4 of 5 stars reviewed 5 days ago
Alison H Freetown, Sierra Leone
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545 reviews from our community

Traveler rating
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    65
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • English first
  • Any
English first
Milton Keynes, United Kingdom
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We visited this hotel 10 years ago, it was so much nicer then, this visit it was tired, smelt damp, the breakfast was horrid, greasy served by a grubby teenage girl with a dirty apron. The pool was awful, with green mould on the grouting, didn't even want to risk the jacuzzi as it was cloudy and had a scum... More

Was this review helpful? Yes 2
Freetown, Sierra Leone
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here just for one night, a Saturday, on a quick break away. We had booked to stay at the Grand Hotel, but put booking was transferred to this hotel, I don't know why. All staff that we encountered we friendly. The room was very nice and quite roomy with a balcony looking out to sea. The bed was... More

Was this review helpful? Yes 2
Bridgwater, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

Been before and enjoyed it however, this time when we got into our room the light wasn't working, the lamps weren't working and there was a tampon wrapper left on the bathroom floor. This can only lead me to believe that the room was not cleaned properly. I told reception and 'Ben' was full of apologies and asked his manager... More

Was this review helpful? Yes 4
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear nisha5678, Thank you for taking the time to write your comments about your stay with us. I am very sorry to see that we did not live up to your expectations. Concerning the lights and lamps in your room, they were all in perfect working order but the plug switch on your wall was switched off which we turned... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel looks amazing, very spacious and clean rooms. The food and entertainment was nice too. The downside is that I booked 2 rooms on the August bank holiday weekend and they forgot about my reservation...I only had one room. I would have loved to stay in the hotel but given the fact that they forgot about my reservation, I... More

Was this review helpful? Yes
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Anamaria M, Thank you for taking the time to write your comments. Unfortunately there was a human error with your booking and it was only booked in for 1 room rather than the 2 that you had requested. I can only sincerely apologise for this mistake and as you have mentioned, the team tried every single possibility to rectify... More

Fairford, United Kingdom
2 reviews
4 of 5 stars Reviewed 2 weeks ago

I have become accustomed to consulting trip advisor prior to making trips and my family trip was no exception . Its good to know the worst you are likely to come across. I couldn't believe what trivia people find to complain about AFTER they've left the hotel and are back home. A one star rating for finding a three inch... More

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Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Billy k K, Thank you very much for your very detailed review of your stay with us. I am so pleased that you enjoyed your stay with us. We do try to ensure that we provide all the facilities and services that you would expect from a quality hotel whilst still maintaining a charm with a friendly and relaxed... More

1 review
5 of 5 stars Reviewed 2 weeks ago

Absolutely fantastic hotel,staff were so friendly especially the lovely Scottish receptionist, rooms were spotless and spacious and the breakfast was the nicest I tasted in any hotel I've visited with so much variety , can't wait to go back!!

Was this review helpful? Yes
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Diane N, Thank you so much for taking the time to review your stay with us. I'm extremely pleased that you had such a wonderful time and I have certainly passed on your comments to Elaine on reception and the rest of the team here at The Grosvenor. We do hope you'll be visiting again soon and we all... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for two nights midweek, the staff were great, the breakfast not so great but the location is spot on. The hotel itself was in need of some redecoration but mostly needed an atmosphere, it was moribund, the entertainers deserved medals instead of tumbleweed and this was at peak season !! I think that perhaps the TV show... More

Was this review helpful? Yes 1
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Leesidcup, Thank you so much for taking the time to write your comments about your recent stay with us. I'm extremely pleased to see that you enjoyed your time with us. We do know that there is still some redecoration and renovation to work on, but I assure you that we are in process of doing this. There is... More

London, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The reception staff (named Elaine) was very helpful towards our problem with the rooms that we booked. The breakfast and dinner was lovely there was a lot of choices. The staff were friendly. The indoor swimming pool was very nice, the kids enjoyed it. We definitely recommend this hotel.

Was this review helpful? Yes 1
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Deguzman7, Thank you so much for your lovely comments. We are extremely pleased that you and your family enjoyed your time with us and I was very happy to see your wonderful comments about Elaine. We do hope to welcome you back here again very soon. Kind Regards Lucy & the team. More

United Kingdom
Top Contributor
65 reviews 65 reviews
18 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I will try to be constructive as I could. Finding the hotel was rather easy, it is along the street and very obvious. Car parking can be limited although we were fortunate to find "the only one" whenever we arrived. Car parking was free. We were greeted by the reception staff, it was Elaine. She was lovely and always put... More

Was this review helpful? Yes
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear Jimmy Y, Thank you very much for taking the time to give feedback about your recent stay with us. It's lovely to get great comments about staff members are these are always passed onto the team. Elaine is one of the most long serving and valued members of the team and we always get great feedback about her, so... More

Blandford Forum, United Kingdom
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

we booked the hotel for one night as a last resort as our usual hotel was booked up. we thought the pictures on the website were very misleading, and it didn't look anything like wed seen. breakfast was very poor. there was only one toaster, and it wasn't even working properly. there was three people in front of me in... More

Was this review helpful? Yes 2
Lucy P, General Manager at Grosvenor Hotel Torquay, responded to this review

Dear andrea m, I'm sorry to see that you did not enjoy your stay with us. For the size of the hotel we are, guests are always surprised that we have such big leisure facilities. Our indoor pool is an L shape measuring 10m x 7m x 4m, and our outdoor pool is 16m x 6m I'm sorry that you... More

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What travelers say

  • Very good(21)
  • Happy Hour(4)
  • First class(4)

Additional Information about Grosvenor Hotel Torquay

Address: Belgrave Road, Torquay TQ2 5HG, England
Phone Number:
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Grosvenor Hotel Torquay 3*
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Also Known As:
Torquay Grosvenor Hotel
Torquay Hotel Grosvenor
Grosvenor Hotel Torquay Devon

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