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TLH Leisure Resort

Belgrave Road, Torquay TQ2 5HL, England
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TLH Leisure Resort
Best prices for: 1 room 1 guest
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Ranked #64 of 94 Hotels in Torquay
A recent review
4 of 5 stars reviewed 3 weeks ago
KWokB Berkshire, England
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254 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
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    (58)
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Oldham, United Kingdom
1 of 5 stars Reviewed 6 days ago NEW

We arrived on Sunday 21st June and there was a particularly virulent stomach bug going round, which at the last count affected at least 20 in the hotel. The staff did nothing at all to help us, the only assistance was the 111 NHS helpline number. Guests had to find their own way to doctors, chemists etc. They couldn't even... More 

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Berkshire, England
Level Contributor
110 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was our first visit to the group of four hotels that make up TLH in Torquay and we went as part of a group booking that happened to coincide with Motown weekend. The general impression was very good, especially from a value for money perspective which was excellent. Something other reviewers seem to forget. SPA :There is a good... More 

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Ben R, General Manager at TLH Leisure Resort, responded to this review

Dear Reviewer, Thank you for your kind comments and I will pass your feedback to the team at the Toorak and the resort. It is good that you got to experience all of the resort and saw all that we have to offer and as you say we are excellent value for money. What we offer At TLH is unlike... More 

Devon, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I booked my sisters and myself in for some treatments for two days before her wedding. we used the spa facilities before, then went through for our massages. When we went to the desk they never asked for our names they was too busy chatting to each other and told us to take a seat. 5 minutes later they brought... More 

Was this review helpful? Yes 5
jgarside, General Manager at TLH Leisure Resort, responded to this review

Dear Reviewer, I am truly sorry that your experience was anything other than relaxing and luxurious. I am the general manager that met with you on the day and arranged your refund less a small administration charge. It is rare that a Spa guest arrives on a day, other than the day they have booked. We do have a missed... More 

Torquay, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was a very wet Friday in half term,I had friends with children (8,10 and 12 years)down for a visit,and we needed an inside activity!!! I remembered about Aztec Games, and as the kids wanted to play bowling it was perfect. There are lots of activities , they all won a soft toy on the grabber machine and enjoyed 2... More 

Was this review helpful? Yes 1
Birmingham, United Kingdom
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Me & my husband stayed in the Victoria for 3 nights during half term & as per usual had a great time. I am lacto intolerant but as per our previous visits this was not a problem. The meals were if needed always adapted & I always had a choice. The only disappointment was the puddings as every nights all... More 

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Sutton Coldfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 31, 2015

We have been staying here for many years, have tried all the hotels, all good quality and value for money, My husband is vegan and the chef always provides a fantastic evening meal. Myself and our sons are veggie and a more varied selection at breakfast would be nice, i.e veggie sausages and soya milk being available would be great,... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
244 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
4 of 5 stars Reviewed May 15, 2015

Booked into the Marquis Hotel, for 2 nights, 14th to 15th May, having checked in we went exploring. As we got back near the hotel we decided to go for a drink, the nearest bar was Alberts, it looked very tacky outside which was painted in various shades of green. The bar is part of the TLH Leisure complex in... More 

Was this review helpful? Yes 1
jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for your kind review. Albert's bar offers value for money with entertainment on most evenings. It is popular with both locals and our hotel guests. We are really please you had an enjoyable visit. Kind regards, Jason More 

Bournemouth, United Kingdom
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 30, 2015

One of four hotels on a large site share the facilities of all the hotels. Stayed here many times both for pleasure and business. First impressions are just another chain hotel..how wrong can you be! They have years of experience in improving and perfecting the whole experience not cutting corners to maximise profit. I stay in hotels all year as... More 

Was this review helpful? Yes 1
jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for taking the time to post your review, We are really pleased you enjoyed it ! We hope to see you again soon. Kindest regards, Jason More 

1 review
1 of 5 stars Reviewed April 20, 2015 via mobile

Absolutely awlful quality of food bland and the Sunday roast tasted as everything had been cooked in the microwave. When I was asked did I enjoy my meal I felt I couldn't lie , the bar man's response was extremely rude. Staff would benefit from some customer service training and the an age mentioned seriously need to look at the... More 

Was this review helpful? Yes
jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for taking the time to post your review. Your comments are noted and the member of staff on duty will be made aware of your perception of their service. The feedback for Albert’s is in general very good. I am sorry that this appears not to be the case on this occasion. I am sure that this was... More 

Melksham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 12, 2015

Stayed at same venue for same reason in 2014. I felt that the standards had declined in the preceding 12 months, particularly in the food. Menu lacks imagination with choices repeated on consecutive evenings, e.g., chicken and fish twice each with fish making a 3rd appearance at Sunday lunch, the Sunday lunch option was pork, for a second time in... More 

Was this review helpful? Yes 2
jgarside, General Manager at TLH Leisure Resort, responded to this review

Firstly I would like to thank you for taking the time to review your recent stay with us. All feedback good and bad is analyzed and fed back to our departments. I am sorry that the A La carte option you chose was not to the standard and quality that you expected, we source our steaks from local butchers and... More 

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