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TLH Leisure Resort

Belgrave Road, Torquay TQ2 5HL, England
TLH Leisure Resort
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246 reviews from our community

Traveler rating
    100
    69
    51
    13
    13
See reviews for
105
58
9
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Absolutely awlful quality of food bland and the Sunday roast tasted as everything had been cooked in the microwave. When I was asked did I enjoy my meal I felt I couldn't lie , the bar man's response was extremely rude. Staff would benefit from some customer service training and the an age mentioned seriously need to look at the... More 

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Melksham, United Kingdom
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed at same venue for same reason in 2014. I felt that the standards had declined in the preceding 12 months, particularly in the food. Menu lacks imagination with choices repeated on consecutive evenings, e.g., chicken and fish twice each with fish making a 3rd appearance at Sunday lunch, the Sunday lunch option was pork, for a second time in... More 

Was this review helpful? Yes 1
jgarside, General Manager at TLH Leisure Resort, responded to this review

Firstly I would like to thank you for taking the time to review your recent stay with us. All feedback good and bad is analyzed and fed back to our departments. I am sorry that the A La carte option you chose was not to the standard and quality that you expected, we source our steaks from local butchers and... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms good .Hotel clean .Staff v friendly .Food good.Great place to bring kids.Lots of facilities.Would certainly come back and would recommend to friends.Derwent deserves higher rating than 2 star.No more to say.I liked it.

Was this review helpful? Yes 1
jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for taking the time to post your review. Regards More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel and its sister hotels many times over the past 15 years. We have found it Is very hit and miss with rooms and entertainment. Sometimes the rooms are clean,revamped and spacious although a bit dated. Sometimes you have problems walkin around the bed they are that small. The entertainment can be brilliant and others... More 

Was this review helpful? Yes 1
jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for taking the time to post your review. We are constantly reviewing the entertainment that we offer 365 days of the year. Your comments are noted and will be used as part of this review process. I am pleased that you enjoyed the other elements of your stay. More 

Wolverhampton, United Kingdom
1 review
4 of 5 stars Reviewed 4 weeks ago

This is my 10th stay at tlh and still I thoroughly enjoyed it. I stayed in the Victoria it was extremely clean and the food was delicious. I do highly recommend! The activities for the children are amazing from kids club to the park to swimming not even mentioning half of the resources I.e. The large arcade its fantastic !

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jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for taking the time to post your review, we are pleased you enjoyed your stay. Kind regards More 

Newport, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We spent 3 nights at the Derwent and I must say what great value it was Good food good leisure facillities and good entertainment. Staff also very friendly and helpful. One draw back the music goes on I think a bit late as most of the clientel were getting on a bit

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jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for posting your review, we are pleased you enjoyed your stay. Regards More 

Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 16, 2015 via mobile

My dad came here on a skittles weekend he said the staff and food were excellent but the rooms were tierd and dated beds and mattresses old and not very comfortable carpet very thin and could hear everything from the people above and to both sides of him so didn't get alot of sleep

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jgarside, General Manager at TLH Leisure Resort, responded to this review

Thanks for posting a review on behalf of your dad. We are pleased that your dad found our staff and food to be good. The vast majority of rooms have been refurbished; the remaining few will be addressed over the coming year. Kind regards More 

Weston, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 28, 2015

Stayed at the TLH leisure complex in January on a dancing holiday. Really good value for money. This is the second year we have been on this particular break and the fourth time we have been on dancing holidays at the hotel. The room and bathroom was clean and the bed comfortable. As a nice finishing touch we had a... More 

Was this review helpful? Yes 2
jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for posting your review. We are really pleased that you found your break to be "really good value for money". I am sorry that service was slow I will pass this on to the restaurant management team. Kind regards. More 

Plymouth
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 17, 2015

I have just returned from a 2 night spa break at TLH leisure resort and it was fantastic. Value for money was amazing. All the staff were polite and friendly, the food was good and the room really fresh and clean. The amenities at the resort are superb and will definitely be going again.

Was this review helpful? Yes 1
jgarside, General Manager at TLH Leisure Resort, responded to this review

Thanks for posting your review. We are really pleased you had a fantastic break. We hope to welcome you back on a future occasion. Kind regards More 

Newport, United Kingdom
2 reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 15, 2015

Lovely break so far UNTILL we went for a swim.....absolutely shocking! The changing rooms were filthy (decorated with old baby wipes on tbe floor) with slimy water and black debris of unknown nature. A number of people including my young children slipped due to the filth. Cleaning equipment was left by the entrance of the changing room....causing a trip hazard....and... More 

Was this review helpful? Yes 3
jgarside, General Manager at TLH Leisure Resort, responded to this review

I am truly sorry that you found the pool to be below our usually high standard. I am pleased to announce that we have a new management team in place and that the benefits of this can already be seen. We hope that you visit again. Kind regards More 

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