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All 94 Torquay hotels

TLH Leisure Resort

4.0 of 5 Hotel   |   Belgrave Road, Torquay TQ2 5HL, England
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TLH Leisure Resort
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Ranked #60 of 94 Hotels in Torquay
A recent review
3 of 5 stars reviewed 3 weeks ago
wendyhowieson Swansea, United Kingdom
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230 reviews from our community

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    46
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Swansea, United Kingdom
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Carlton Hotel at the TLH Resort in October from Tuesday until Friday. Our room was on the second floor and we had not no complaints about the actual room. It was old but clean, the bathroom was fine (although the towels were tiny), the bed was comfortable, however, the room was so very hot we could... More 

Was this review helpful? Yes
Ben R, General Manager at TLH Leisure Resort, responded to this review

Dear Reviewer, Thank you very much for your feedback and I will ensure that it is passed on to the relevant teams. I would like to apologise for the way the heat situation was dealt with and that is not the normal way we deal with this situation. It is very unusual that we have hot rooms at this time... More 

Contributor
20 reviews 20 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Found this bar on a Friday night and was pleased we did . Entertainment was good but most of all it was a very friendly and relaxed atmosphere with all age groups enjoying the night . We never tried the food but noticed on the boards that there was offers on kids meals we do intend to go here again

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Reading, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was our second visit to the TLH resort for a turkey and tinsel weekend as a group. We had a lovely weekend and it was good value for money but due to the poor evening entertainment unfortunately we will not be coming back. Positives:- We were given 3 apartments for the 9 of us instead of rooms. Rooms were... More 

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Bristol, United Kingdom
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 14, 2014

I recently stayed at Carlton hotel , and played bingo at sister hotel the derwent , I won on bingo but didn't get paid,I did put this in a review earlier, I wasn't happy and rightly so, but finally got through to the main manager in charge ( 2 weeks later) I won £217 but didn't get paid , I... More 

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 10, 2014 via mobile

After many previous years of spending time at the tlh resort "hotel" as we were a few friends we booked to stay at the self catering apartment this being the first and last time i stay there! To begin, we arrived late "9pm"by then we were tired after the long drive... We were given keys to the appartmemt to find... More 

Was this review helpful? Yes 4
jgarside, General Manager at TLH Leisure Resort, responded to this review

Dear Steven, I will start by apologising that you did not feel that the apartment you booked was welcoming or inviting. We are about to start converting some of our apartments into bedrooms and will address these over the next few years. The apartments should however be clean and presentable and provide you with the items required for a self... More 

2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 7, 2014 via mobile

Didn't think much of hotel very tired looking , rooms need up dating and damp smell a put off .. Most of staff were friendly and welcoming ... But my partner and myself were there on a night when bingo was being played at the same time as another reviewer and we thought it was absolutely terrible the way the... More 

Was this review helpful? Yes 1
jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for posting your review. I am pleased that you found our staff friendly and welcoming. Bingo is usually a fun part of our 365 days of entertainment. It is very rare for anyone to have an issue with a bingo claim. Obviously where a claim is disputed it can be very emotive for the individual concerned. Our entertainment... More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 4, 2014

Stayed at the Derwent hotel. Our room was very drab and dated and smelt lvery musty. The entertainment was very poor and aimed more for young children. The hotel could do with a complete makeover. I would not stay here again.

Was this review helpful? Yes 1
jgarside, General Manager at TLH Leisure Resort, responded to this review

Dear Reviewer, thank you for taking the time to post your review. We have been investing heavily in our bedrooms at the Derwent over the past few years. We have completed most of our 175 bedrooms. The remaining rooms that are still programmed for refurbishment should be clean and have all the things you would need for a comfortable stay,... More 

Bristol, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

I have stayed here twice previously once in the Derwent and once in the Carlton. Both have been fab stays and you definitely get what you pay for. Go for the best you can afford,Carlton is so much nicer and more modern. I have booked to come again in October half term in the Carlton this time staying in a... More 

Was this review helpful? Yes 1
jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for your review More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 16, 2014

I go to the Aztec/TLH fairly often for their swimming pool but too often there are no parking spaces, so trying to be healthy I decided to cycle. It became apparent there is nowhere designated to chain a bike to so I found some railings I thought suitable. Almost immediately I was being shouted at with some aggression like I... More 

Was this review helpful? Yes 1
jgarside, General Manager at TLH Leisure Resort, responded to this review

Hi Dan, we are truly sorry that this was your experience. You are right that we should have offered to help find a suitable alternative. It is right that we drill into our teams the importance of not blocking fire exits for obvious reasons, but we hope that we treat customer service with the same importance. If when you're next... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 10, 2014

The last time I stayed in the derwent hotel was 5 years ago. I returned with my partner this month and met up with my family and I can honestly say the standards have not dropped. The facilities are brilliant with a wide range to suit everyone. We stayed for a long weekend and fpubd the price was extremely reasonable.... More 

Was this review helpful? Yes
jgarside, General Manager at TLH Leisure Resort, responded to this review

Thank you for your review. More 

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Additional Information about TLH Leisure Resort

Address: Belgrave Road, Torquay TQ2 5HL, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $
Hotel Class:4 star — TLH Leisure Resort 4*
Number of rooms: 431
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Also Known As:
Tlh Leisure Hotel Torquay
Tlh Leisure Torquay
TLH Leisure Resort Torquay, Devon
Hotel Style:
#9 Spa Hotel in Torquay
#19 Luxury Hotel in Torquay

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