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TLH Toorak Hotel

Chestnut Avenue, Torquay TQ2 5JS, England
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1 room 1 guest
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TLH Toorak Hotel
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490 Reviews from our TripAdvisor Community

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Traveler rating
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    66
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
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  • Dutch first
  • English first
  • Any
English first
  • All months
    (490)
  • Mar-May only
    (116)
  • Jun-Aug only
    (168)
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London, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We travelled by train to spend the week of our golden wedding anniversary in Torquay. From the map it looked to be a short walk from the station, which indeed it was! Be warned though with heavy suitcases it's all uphill, so a taxi would have been better! We were not told when checking in that we needed to book... More 

Was this review helpful? Yes 1
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Reviewer, Thank you for your kind comments and it is really nice to hear that you enjoyed your wedding anniversary and had a nice break here at the hotel. It is a shame that you weren't advised about eating in the restaurant and I am not sure why this didn't happen and so will look into. However I am... More 

Somerset, England
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just an overnight stay with our grandson. Room 27g was a terrace family room, lovely and clean, comfortable beds, lovely powerful shower, slight downside it was directly above a room used for weddings so music was a bit noisy at night. Spent the afternoon in the pool, and dinner at the bistro in the evening. Food was lovely, all the... More 

Was this review helpful? Yes 1
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Reviewer, Thank you for offering such a kind review and I am glad to hear that you and your son had a fantastic stay with us. I will pass your kind comments and feedback onto the staff. We have been looking at the access to the buffet for guests and as you rightly say this can be an issue... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We booked this a few months back on the basis that as a resort it seemed a good option with plenty to keep the children occupied should the weather not be kind. It wasn't kind needless to say... Anyway, on arrival (Saturday evening) there was an issue getting a car parking space. Although there are several car parks belonging to... More 

Was this review helpful? Yes 1
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to post your comments regarding your recent stay with us and I am delighted that you found the service to be to a very high standard, I will pass your kind feedback onto the staff. I am glad you made the most of our excellent facilities and as you rightly say it... More 

1 review
3 of 5 stars Reviewed 1 week ago

Myself and my family stayed at the Toorak in mid August. It had been 10 years since we had been to TLH and I was quite shocked to see that the general appearance of the Toorak had changed little in that time. I wasn't aware that the outdoor swimming pool which we had so enjoyed on previous visits had been... More 

Was this review helpful? Yes
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear reviewer, Thank you for taking the time to offer your comments on your recent stay and I will pass them on to the staff. It is great to hear that you enjoyed the food and service at the hotel. I am sad to hear that you felt the hotel was looking run down and we are addressing this, we... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

My husband & I stayed a long weekend here mid august couldn't fault the food & the helpful members of staff who couldn't seem to do enough for you. But couldn't say the same about the bedrooms which are dated, stains on carpets & toilet floor covering. There are musty smells in the corridors. I would not recommend this for... More 

Was this review helpful? Yes
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Reviewer, Thank you for taking the time to offer your comments. I will pass the excellent feedback regarding the food and service on to the staff. We are currently in the process of revamping the corridors and have already made some real improvements on the lower ground floor. This will continue on into the winter months as we do... More 

Caerphilly County, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent a great weekend at the toorak I'd never been to Torquay before and had visions of FAWLTY TOWERS . I shouldn't have worried . Arrived Friday night and we were told that we couldn't have a sea view room as requested . Never the less the room we were given was clean although a little dated . Breakfast Saturday... More 

Was this review helpful? Yes
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Reviewer, Thank you for your kind comments regarding the hotel and I am really glad that you enjoyed your stay and now have a more positive view on Torquay. We are very proud of the hotel and what we offer to our guests and I am glad that you enjoyed your break. We are carrying out more redecoration and... More 

Gloucestershire, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed here last year and will be visiting again in a few weeks time. As a disabled person I find every holiday has its problems so my review is: Parking 4 Food 5 Customer service 5 Entertainment 5 Facilities 5 Wheel chair access 3.5 Not all areas are easily accessable Rooms 4.5 Torquay 5 I know the complex is... More 

Was this review helpful? Yes
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Annie, Thank you for your kind review and I am glad that you enjoy coming back to see us and look forward to seeing you again soon. If you need any assistance when you are here then please do not hesitate to contact the team and we can arrange someone to assist you in areas that are difficult to... More 

Level Contributor
6 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Booked this hotel as my normal hotel in Torquay was fully booked. Room was adequate, although somewhat 'Tired'. Did not eat there as went out to dinner. Staff were very friendly and helpful. Parking can be a pain as it is limited, witnessed a few frustrated drivers. Basically and average hotel, with a price to match, don't expect too much... More 

Was this review helpful? Yes
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Darren, Thank you for taking the time to offer your feedback and I will pass your kind comments regarding the service onto the staff. It is unfortunate that you didn't eat at the hotel as this is where we really set ourselves apart form other hotels in the area. I am sure you would have left with a higher... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Been at the Toorak for a wedding and the staff have been amazing. They knew I was gluten free and were so helpful at checking what I could have. They even made me a special plate of food for the evening. Lisa the events coordinator has been wonderful, she has been busy all day and so quick to help with... More 

Was this review helpful? Yes
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Gemma, Thank you very much for your kind comments and I am glad you received such great service and were well looked after. I will ensure your thanks is passed onto Lisa and the team it was a pleasure to host the wedding and was a great success. We always do our best to cater for dietary needs and... More 

Nuneaton, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Been to this group of hotels many times but never stayed at Toorak before. Lovely hotel, room and food couldn't be faulted. All restaurant staff are very helpful and polite. Facilities at hotel are great as weather can't be guaranteed, pool can't be beaten.

Was this review helpful? Yes
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Reviewer, Thank you for your excellent review and I am glad you really enjoyed your stay with us. We pride ourselves on our first class facilities and all weather entertainment and it is really nice that you made the most of what we offer. I will also pass your kind comments onto the staff and kitchen team. We look... More 

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