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TLH Toorak Hotel

Chestnut Avenue, Torquay TQ2 5JS, England
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TLH Toorak Hotel
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Ranked #35 of 94 Hotels in Torquay
A recent review
3 of 5 stars reviewed 3 days ago
genuine-opinion England
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447 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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England
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

First let me start with the fact that I normally only use hotels for a treat for me and my fiancée and usually opt for 5 star luxury as I save up for these special occasions. This was booked for me as I was on a course so I will review it as fair as I can. First impressions for... More 

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Burntwood
Contributor
12 reviews 12 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We are a family of four with two boys aged 11 and 5. This was our fourth time at TLH and first time in the Toorak. It is billed as their premier hotel and it certainly is. Facilities are great, something for all ages and it is perfectly situated to allow you to enjoy the many, many attractions that this... More 

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Plymouth, United Kingdom
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My hubby and I booked in here through another site just on an of chance.....turned out to be a fab find! We weren't to impressed with the outside, I didn't look to great and needed painting but when we got inside we discovered a huge complex! The rooms were average just need a more modern touch, bed was very comfy... More 

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Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Emma W, Thank you for taking the time to offer such a nice review regarding your stay here at the Toorak, I will ensure your comments are passed onto the team. Parking can be an issue at the hotels and that is an issue we are looking into in the upcoming months. it seems we are a victim of... More 

Milton Keynes, United Kingdom
1 review
2 of 5 stars Reviewed 4 weeks ago

It says hotel, but by 9pm there is not food. A cold sandwich so soaked in mustard as to be inedible, a warm green leaf to pass for a salad and no a crisp or chip in sight. I know how Clarkson felt. At breakfast I had to wait while they consult the seating plan, I am looking at empty... More 

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Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Reviewer, Thank you for your feedback and I am sorry that you had difficulties in ordering food in the evening. We only have a limited room service menu once the restaurant closes at 8.30, however we do have the Aztec Bistro open until 9.30pm on the complex. If you also had phoned ahead to let us know that you... More 

Taunton, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 13, 2015

Spent April weekend away with group of friends . Parking can be difficult even though there are a few hotel car parks available , also if you were elderly and had a problem walking or carrying your own luggage didn't seem to be porters around to help.Food was very good and well served . Again can be a long way... More 

Was this review helpful? Yes 1
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Reviewer, I am glad that you had an enjoyable stay and I will pass the comments onto the team. I am sorry that you experienced some difficulties with getting around, if you had let the reception know we would have been happy to help with your luggage as each hotel has porters. We do have adult only weeks with... More 

Cardiff, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 10, 2015

Just come back from spending 4 nights at the Torak. This is the fifth time we have visited and the stay was as enjoyable as always. Our family room was very clean and had everything we needed. Our request for extra pillows was granted very promptly. The food at breakfast and dinner was excellent (I particularly enjoyed the pork belly)... More 

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Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear David B, Thank you for your feedback which I will pass onto the team. It is great to hear that you enjoy what we offer here at the Toorak and the TLH resort. I believe the pool team are working on an improvement plan for the lockers in the changing rooms so this should be back up to full... More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 9, 2015

We visit TLH once a year (for the past 20years, since I was 1!) we've seen it grown and develop, and is a fantastic resort & complex, with its 4 quality hotels, & entertainment for all. We usually stop in the Derwent, but occasionally treat ourselves (like this year) with a Toorak Terrace room! This year we came in Easter,... More 

Was this review helpful? Yes 2
Worcester
Top Contributor
121 reviews 121 reviews
43 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed April 9, 2015

I'd stayed at the Toorak a number of times over a number of years, but not recently! Girlfriend and I opted for a weekend break over Easter and have to say was a little apprehenisve as to whether standards had slipped, as so often happens. We duly arrived and were welcomed, as usual, by a friendly efficient receptionist! And that... More 

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Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Reviewer, Thank you so much for such a great review and it is really nice to hear that what we are offering here at the hotel is so well received by you. I am very glad you have found that the standards haven't slipped and I will pass this onto the team. Parking is an area that we are... More 

Eastleigh, United Kingdom
Top Contributor
80 reviews 80 reviews
40 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed April 2, 2015

We stayed at the Toorak Hotel for 2 nights at the end of February Group of 8 friends for the Motown break. Rooms spacious and quality furnishings. Older style but excellent value for money. Super food on each evening - seated in the same places - felt like the knew us - lively and warm atmosphere. Free Wi-Fi. Large entertainment... More 

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Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear PennyRon, Thank you for such a fantastic review and it is really nice to hear that you enjoyed yourselves at the complex. I will pass your feedback onto the team at the Toorak and we look forward to welcoming you again in the near future. Kind regards - Ben Raven More 

Wiltshire
Top Contributor
137 reviews 137 reviews
33 hotel reviews
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed March 18, 2015

The Toorak is part of a complex of four (I think) hotels all joined together as a leisure complex. We have stayed in one of the other hotels before but this was our first time in the Toorak. We stayed as part of a group from Monday to Friday last week. The staff were wonderful, very helpful and nothing too... More 

Was this review helpful? Yes 1
Ben R, General Manager at TLH Toorak Hotel, responded to this review

Dear Reviewer, Thank you for your comments and I will ensure that your feedback is passed onto the team especially Niall who will be thrilled to see he has been mentioned in your review. I would like to apologise for the issues that you encountered during your stay and I can assure you that this is not the norm. We... More 

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Amenities