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The Grand Hotel

4.0 of 5 Sea Front, Torquay TQ2 6NT, England
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The Grand Hotel
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The Grand Hotel
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1,188 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Yeovil, United Kingdom
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed yesterday NEW

i have stayed in many 4&5 star hotels over the years but this must be the worst one for service we have stayed in.I had two rooms booked.the frist room I requested two singles beds.but on arriving i had a double.that was quickly corrected. I asked for some extra milk at reception in the afternoon twice on the second time... More 

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Redruth, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed yesterday NEW

Just come back from a 2 night stay on a special deal. Comp upgrade on arrival, all areas inside and out could do with revamp, paint peeling off outside walls, hotel outside lights not working. Staff very good and we had dinner inclusive , not a wide choice on menu. Overall stay was good. 👍👍

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London, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for 2 nights to celebrate our 25th wedding anniversary. Our bedroom was ridiculously hot, we turned the heating off, but it did not cool the room down at all. We opened the windows for fresh air. We did use the fan which was left in the wardrobe. Which lead to a poor nights sleep as the hotel is situated... More 

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Was this review helpful? Yes 1
Bristol, United Kingdom
2 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed for 2 nights at a special rate and the room was excellent but tired and the whole hotel (apart from the bar and reception area) are in dire need of updating, the staff on the reception desk were efficient,but the restaurant and bar staff did not communicate or work well together, was good value for money and would go... More 

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1 review
4 of 5 stars Reviewed 2 days ago NEW

Greeting on arrival very warm and all members of staff excellent. Our dog, harry was treated to a goody bag which went down very well. Hotel very well run, food beyond reproach, situation on seafront wonderful. The indoor pool OK but probably is on the list for a face lift. Would recommend to anyone who enjoys a touch of old... More 

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Bristol, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel has a great setting,with views out to sea and the the bar is great to watch the world go by.The rooms are getting a little bit old,but this all adds to its character.It is a grand hotel !!!

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Royal Tunbridge Wells, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Please check out the candid photos on TripAdvisor before you book - i wish i had! I booked an executive double and the room was small with the bed pushed up agaisnt the side wall. It was cold and draughty from the old single pane sash windows. Lots of black mould on the bathroom ceiling and the "luxury toiletries" consisted... More 

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Quinton O, Manager at The Grand Hotel, responded to this review

Thank you for the time you took to write this response. I am disappointed to hear that we did not meet your expectations on this occasion. I will review the curtesy check procedures in the restaurant. The ice cream is in-house made and compliments the other desserts freshly prepared by our established pastry chef daily. The bathroom accessories are on... More 

English Riviera, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

We live less than 5 miles away & if we want a hotel that ticks all the boxes for evening meal, bed & breakfast to celebrate an occasion then this is the one to choose, as always top class. Easy access to town centre & theatre.

Review collected in partnership with this hotel

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newport
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This Hotel needs alot of money spent on it to make it 4 star.I had a very cheap rate of £78 for two nights B/B I would not want to pay any more for room 127 a very tired room over looking the station with a floodlight outside the window,lots of noise from the disco Friday night.Service with a smile... More 

Was this review helpful? Yes 3
Quinton O, Manager at The Grand Hotel, responded to this review

Dear Redevel1 Thank you for writing such a personalised comment in regards to your recent stay at our hotel. I do apologise for meeting your expectations on this occasion. Your comments are so disappointing based on the fact that in February we had our Highest Trip advisor satisfaction score ever. The rate you stayed on is unusually low based on... More 

Salisbury, United Kingdom
1 review
5 of 5 stars Reviewed 4 days ago NEW

My daughter and I spent two nights at The Grand Torquay in February 2015. We had a fantastic couple of days. From the moment we arrived we were made welcome with very useful local information offered. The hotel is stylish and comfortable and all staff were friendly and welcoming. The restaurant was outstanding and we couldn't speak highly enough of... More 

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Additional Information about The Grand Hotel

Address: Sea Front, Torquay TQ2 6NT, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Grand Hotel 4*
Number of rooms: 131
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Also Known As:
The Grand Hotel Torquay, Devon
Hotel Style:
#13 Business Hotel in Torquay
#14 On the Beach Hotel in Torquay
#18 Luxury Hotel in Torquay

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