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The Grand Hotel

Sea Front, Torquay TQ2 6NT, England
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The Grand Hotel
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1,302 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Warrington, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Having read some of the reviews I was a bit apprehensive about our visit.Stayed here for a 2 night midweek break.Staff were very helpful and polite. Standard room was clean and bed very comfy and although the en-suite was a little dated it was roomy. The evening meal was excellent. Breakfast was not as good - bacon was not warm... More 

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Hertfordshire, United Kingdom
2 reviews
3 of 5 stars Reviewed 3 days ago NEW

We stayed in a executive twin room rear . Nicely decorated and furnished . On suit very dated but clean. We brought our 14 year old King Charles with us as unable to leave him now with family due to health. Hotel very accommodating made having a dog easy.Very well located Hotel ,great views across the bay from the bar/... More 

Was this review helpful? Yes 1
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This once upon a time Railway hotel just across the road from Torquay Station still retains an air of grandeur yet is comfortable and has a relaxed atmosphere. Now part of the Richardson group it is an ideal place to spend a holiday or just pop in for a coffee, or in our case a delicious cream tea. Sitting in... More 

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Jo U, Public Relations Manager at The Grand Hotel, responded to this review

I would like to thank you for taking the time to write your lovely comments. We really do take pride in making sure that all our guests have the most pleasurable and comfortable stay. So glad that you enjoyed your afternoon cream tea and I think that you will certainly agree that an afternoon tea from our in house bakery,... More 

Hatfield, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago

This local small chain of hotels has a jewel in Torquay. Close to the railway station and a bus stop too, plus plenty of parking, the hotel is well placed for any traveller. It has all the features one would expect in a 4 star hotel, all in what is an old building, with an interesting history. The pools, one... More 

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Jo U, Public Relations Manager at The Grand Hotel, responded to this review

Thank you for taking the time to write this lovely review. We really do take great pride in reading all our wonderful reviews as it means so much to us that all our guests feel welcome and comfortable whilst in our care. We like to think as our guests, more as family and friends rather than just guests. So reading... More 

Plymouth, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Sea view rooms are lovely, we stayed in a newly decorated room which was very comfortable. The public really lovely & inviting, all staff are friendly too. They are painting the outside & I talked with the new maintenance manager who was very enthusiastic about the hotel.

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Truro, England, United Kingdom
Level Contributor
125 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
3 of 5 stars Reviewed 1 week ago

Lovely hotel and food. Beautiful views, nice pools and mostly helpful staff ... here is the BUT! How on earth can a tiny hot room on 4th floor (in the roof)hat is executive about it? Breakfast ... food good enough but same as most places. Greeting ... bad. A very EFFICIENT young woman but not a smile, not a pleasantry,... More 

Was this review helpful? Yes 3
chandlers ford
Level Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

as usual the Grand Hotel in Torquay stood up to the usual high standards we have grown to enjoy. the food is always very good and accommodation is also extremely good. the staff are very helpful and go out of their way to make your stay very enjoyable. we have been visiting this hotel for many years and have never... More 

Review collected in partnership with this hotel

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Flintshire
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

Avoid room 425, I've read complaints before about it but they still insist on using it! It is an internal room facing a turret with no airflow whatsoever, it was roasting hot as well. I paid over £500 for a 3 night summer special H/B package. We had our dog with us as well who was panting like mad all... More 

Was this review helpful? Yes 2
Newport
Level Contributor
25 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here for the first time with my wife for 2 nights in May. Really impressed with customer service and main floor rooms (bar area, reception area). Location great. However, the room needed an update. The room (203) smelt fousty which was disappointing. There was a balcony overlooking the pool (great) but the balcony was dirty and had fag butts... More 

Was this review helpful? Yes 1
Jo U, Public Relations Manager at The Grand Hotel, responded to this review

I would like to firstly thank you for taking the time to write this review. I also would like you to accept my sincere apology that you felt your during your stay, our service was not up to its usual high standard. We at The Grand Hotel, take great pride in ensuring all our guests feel more like family and... More 

Chepstow, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Good seaside location , nice room , friendly efficient staff, very disappointing food . The menu was limited and uninspiring - the ingredients were fine but final dish very poor (chef should visit sister hotel at Fowey)

Review collected in partnership with this hotel

Was this review helpful? Yes 3
Jo U, Public Relations Manager at The Grand Hotel, responded to this review

I would like to thank you for your review and let you know how happy we are to read all your positive comments. I would also like to apologise that you felt our food on this particular stay, was not up to its usual standard of excellence. All our chefs at all our sister hotels are highly trained, fully qualified... More 

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