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Reviews you can trust

66% Recommend
4.0 of 5 stars 176 reviews
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By trip type
All (176)
[ Date ] [ Rating ]
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4 of 5 stars
Kule Dude   19 contributions
Bromsgrove, England
Nov 23, 2009 | Trip type: Couples New

A two night stay with my wife - we had previously stayed at other Richardson Hotels. Very friendly reception - and throughout the stay the staff were very attentive. The sea view room had an excellent view of the bay from both the bedroom and the bathroom. Room was comfortably furnished with an excellent bed and new digital TV. The... more

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5 of 5 stars
lizandtone   56 contributions
Grantham, United Kingdom
Nov 21, 2009 | Trip type: Couples
1/1 found this review helpful

I'll keep this review short, or I'll end up recounting "amusing" stories about the wedding we attended here. Well, one of work colleagues invited me and Liz to her wedding, and we all stayed at the Grand, which was where they had the reception. It was a "black tie" day (even the church which felt a bit odd, but everybody... more

Management response from
CovertBunny, General Manager

Thank you for your review, yes we still cater for weddings all year round and love to provide the service that goes to making this your special day. Richard

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4 of 5 stars
griff83   1 contribution
london
Nov 17, 2009 | Trip type: Couples

Have just returned from a Winter warmer weekend at the Grand. We had a really good time despite experiencing some of the worst weather of the year. The staff were extremely pleasant and helpful. The food at dinner was excellent and the breakfast buffet very well stocked. Unfortunately the cooked breakfast items tended to be a bit overcooked & not... more

Management response from
CovertBunny, General Manager

Thank you for your helpful and kind comments, please come back soon, Richard

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5 of 5 stars
dawsie   1 contribution
worcester
Nov 16, 2009 | Trip type: Business, Couples

the only problem was the swimming pool and fitness centre was closed for refurbishment and we were not told when we booked we are returning in january i t was a very enjoyable stay would reccomend this hotel more

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5 of 5 stars
driver48   4 contributions
north yorkshire
Nov 16, 2009 | Trip type: Couples

we have just returned from a 5 day break at the grand we booked the BB and Evening Meal winter warmer. Upon arriving at the hotel we were greeted by a very friendly receptionist who quickly checked us in, the only gripe was that the leisure facilities were unavailable due to upgrading the facilities, it would have been nice to... more

Superb
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5 of 5 stars
SkyandTil   1 contribution
West Midlands
Nov 16, 2009 | Trip type: Couples

Stayed at The Grand Half Term Week and I can't believe some of the reviews. We had a super time, we did have a room change but that was absolutely no trouble whatsoever. Yes the hotel was warm, so what!! I would rather be warm than cold, and believe me we have stayed in other hotels and it has been... more

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5 of 5 stars
robptet   1 contribution
tetbury
Nov 9, 2009 | Trip type: Couples
1/1 found this review helpful

Looking forward to a half term break ,reception staff were quick and effecient sorting out our car parking in their own garage with parking permits,if needed for the car park across the way. The evening menu gave a great selection of excellent quality starters ,main courses and desserts complimented by a selection of wines ,the menu changed on daily basis... more

Management response from
CovertBunny, General Manager

Thank you for taking the time to write in, we love to hear about the good stays. Bless You Richard

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1 of 5 stars
Visi2rs   15 contributions
Surrey, UK
Oct 30, 2009 | Trip type: Couples
0/1 found this review helpful

Just returned from three days at the Grand. The weather for October was very mild but the hotel were unable to cool the rooms. The pipes were hot even though the radiators were off. We had a room in a turret (326) which had plenty of windows but when we opened them the traffic noise was very bad. There was... more

Management response from
CovertBunny, General Manager

Sorry, Yes, the hotel was full, one lift had its annual maintenance and safety check which is is essential for your security, but both were up and working within 2 days. we had over 5000 sleeper nights, during October,not bad for a 130 bedroomed hotel. I can hand on heart say most of them thoroughly enjoyed their stay. I think...

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4 of 5 stars
jollyhockey   5 contributions
Newquay Cornwall
Oct 30, 2009 | Trip type: Family
1/1 found this review helpful

Stayed here on a special deal (2 nights for the price of 1) so quite happy with price paid, but would not have been terribly happy if we had paid full price. Room fine - fairly big and clean, and turndown service in the evening was a very nice touch. Reception staff very efficient but service on first morning at... more

Management response from
CovertBunny, General Manager

Thank you for your candid review.

Poor
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2 of 5 stars
AlanSmithYorkshire   2 contributions
yorkshire
Oct 29, 2009 | Trip type: Couples
0/1 found this review helpful

This is not a 4 star hotel. Pool dark and dingy with too much chlorine. decor - tired. Food in Compass Bar very poor indeed. more

Management response from
CovertBunny, General Manager

Oh dear looks like half term has resulted in complaints, that are unusual for this hotel, walking around the hotel and talking to most of our guests, I have had the most charming comments about the Grand, the food and our employees, also our comment forms are giving us really great feedback. We will continue to strive to provide the...

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The Grand Hotel Address

Sea Front, Torquay TQ2 6NT, England