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All 98 Torquay hotels

The Grand Hotel

4.0 of 5 Hotel   |   Sea Front, Torquay TQ2 6NT, England
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Ranked #65 of 98 hotels in Torquay
A recent review
4 of 5 stars reviewed yesterday
MarAvr2014 Bath, United Kingdom
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1,029 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (299)
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English first
Ferndown, United Kingdom
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

On the positive side the hotel is in a great sea front position a 20 min walk along the sea front into town center . The Hotel is well staffed and the staff are helpful and friendly , however they are let down by an obvious lack of training and direction from management. This manifest in a series of minor... More

Was this review helpful? Yes 1
Bath, United Kingdom
1 review
4 of 5 stars Reviewed yesterday NEW

First impressions were very good, reception & other public areas very nice. Check in not brilliant the guy was not particularly helpful or cheerful. Found we had a twin room, but wanted a double (not sure if this was my fault or the hotels) Went back to reception, saw a different chap (sorry I didn't get his name) who was... More

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Exeter, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We spent a night here on an Amazon local deal which was good value. The hotel is looking tired in places. & is in need of a refurb. Our room 131 was spacious but dark & very hot with no outlook except a flat roof. They obviously put the people on the deals in the worst rooms ! If I... More

Was this review helpful? Yes 2
London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Where do I start. We were 7 of us 5 adults and 2 children aged 3 and 6. We went into the hotel and it was more grand then we expected. At check in there was Anthony Young who was absolutely wonderful . I wish I could engage this person in my organisation only for the extreme patience and welcoming... More

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Andrew G, General Manager at The Grand Hotel, responded to this review

Thank you for your excellent review after you recent stay. The rooms you stayed in have been recently refurbished as part of our structured refurbishment programme over the next 12months. I will certainly pass on your thanks to Anthony and sorry he is not available. The team at the Grand regularly get praised and are friendly and professional. I look... More

Nottingham, United Kingdom
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

My family and I stayed at The Grand, Torquay over Bank Holiday weekend (Saturday & Sunday). Our family were very disappointed with the hotel. On arrival we were greeted by a helpful member of staff on the Reception. Our check-in was seamless and our car was parked for us as there were no spaces on the road. All through our... More

Was this review helpful? Yes 2
Andrew G, General Manager at The Grand Hotel, responded to this review

Thank you for taking the time to write a review. I pleased you were greeted at reception in a professional manner and the check-in process was seamless. We do offer valet parking for the comfort of our guests so they can enjoy their break and not have the frustration of finding a space. The Agatha Christie suite is a beautiful... More

Travelers are raving about these Torquay hotels

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We have just returned from a 2 night stay at the Grand and have mixed feelings. The main area if the hotel and restaurant are all nice, our room was quite nice but the view was awful (we didn't pay for a view so can't complain about that). Most of the reception staff were rude and didn't know what they... More

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Andrew G, General Manager at The Grand Hotel, responded to this review

I am pleased you felt the restaurant and room were nice. The majority of our rooms are sea facing and the rest have views over the cricket ground, train station and central courtyard. It is certainly worth paying to upgrade to a sea view as we have an enviable position right on the seafront. It was a busy bank holiday... More

London, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We were very pleased with our spacious room and made use of the pool and Jacuzzi! Its a good location for walking into town and there is parking included which was very welcomed! The English breakfast was not great, but if you had something of the made to order hot menu that was very nice

Was this review helpful? Yes 1
Andrew G, General Manager at The Grand Hotel, responded to this review

Thank you I am pleased you felt it was worth the stay. All our rooms are unique and have character in keeping with the iconic building which was built in 1881. We have both an indoor and outdoor heated pool with a Jacuzzi for the perfect relaxation. We are located 15 minutes walk along the promenade from the harbour with... More

Maidenhead, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Do not compare to a city / business hotel. Those hotels are modern with good (standard) sized rooms, with good (but standard) decor and efficient (but without the charm this hotel exuded). This hotel oozes charm, character and fun in abundance. The staff are the hotel and (personally) I found them to be amazing - I do not think I... More

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Andrew G, General Manager at The Grand Hotel, responded to this review

Thank you for your long and informative review . I am pleased you felt the food and service you received whilst here was fantastic for both dinner and breakfast. Wifi is free throughout the hotel but can sometimes be slow in certain areas which we are trying to solve. I am glad overall you enjoyed the stay and you noticed... More

London, England, United Kingdom
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

In UK, there would be many high quality dog-friendly hotels. This hotel allows guests to have your lovely 4 paws at the lobby and hotel bar lounge (limited area only). And the hotel prepared blankets and other amenities for your dog. Honestly the hotel room was relatively getting older and not spacious, considering the rate, but they have friendly services... More

Was this review helpful? Yes 1
Andrew G, General Manager at The Grand Hotel, responded to this review

We certainly welcome all respectable dogs with well behaved owners. They are allowed to sit in an area of the lounge. We will even provide a table for breakfast in the library if you want to bring your four legged friend down for breakfast or dinner. Some of our rooms have been refurbished recently with some requiring some upgrading in... More

exeter
Contributor
17 reviews 17 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Went down to Torbay on 24 th August to the 10 k and while waiting for our runners to complete the course five of us went for coffee at The Grand.It would have been quicker to have found the local Costa,as the staff seemed to be on a go slow,the coffee was average and not particularly hot.

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Additional Information about The Grand Hotel

Address: Sea Front, Torquay TQ2 6NT, England
Phone Number:
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Grand Hotel 4*
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Also Known As:
The Grand Hotel Torquay, Devon

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style
#16 On the Beach Hotel in Torquay #21 Luxury Hotel in Torquay
Hotel Class
Official Description (provided by the hotel)
The 4 Star, AA Rosette Grand Hotel occupies pride of place on the Torquay seafront, commanding majestic views over the bay and out to sea. It has undergone restoration; the result is a perfect blend of modernity mixed with the opulence and grandeur of bygone days, when hotels were the places for society to be seen. In addition, The Grand has one of the most advanced conference facilities in the south west, accommodating from 4 to 300 delegates. ... more   less 
Number of rooms
131

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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