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The Grand Hotel

Sea Front, Torquay TQ2 6NT, England
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The Grand Hotel
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The Grand Hotel
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1,231 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Frome, United Kingdom
Contributor
16 reviews 16 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Only spent a night there but good service, old fashioned but not in a negative way. Quite dated but again, in a nice way. Clean, good service snd really comfy bed. Downside was breakfast; sausages a bit too 'rusky' and bacon a bit anaemic but otherwise plenty of choice. Used spa area twice, seems odd having to walk past pool... More 

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Top Contributor
60 reviews 60 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Lovely stay, room small but clean and comfortable, staff pleasant and helpful, food and wine( particularly) were excellent. A grand building indeed, it is a pleasure to wander around the hotel and appreciate the architectural features. For the Quality of this hotel I think it is well priced, deals are available and very attractive. I will look forward to staying... More 

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Milborne Port, England, United Kingdom
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The excellent staff made this short break a particularly memorable one! Always smiling and keen to make our stay as pleasant as possible, nothing was too much trouble! The hotel has all the charm of a hundred year old building, it's quirky and interesting. The location is wonderful with views of the bay, and it's in a quiet area. But... More 

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Oldham, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was here for a book society Annual Gathering, so was glad to get the opportunity to stay. I had a lovely room, everything was very clean, with attention to detail. The staff in all areas were efficient and friendly. The food for the conference was excellent, as were the breakfasts and the light meal I had in the bar.... More 

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London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed 4 nights, in April 2015. A re-visit following a less than stunning visit 2 years ago. The new manager is pushing through the improvements required by this hotel. The new chef has sorted the staffing problems in the restaurant, and dramatically improved the quality of the food. Bar and wine list have been upgraded. The fabric of the... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Spent 2 days at the Grand, over all impression was how nice the staff were, bit rough round the edges and rooms 130 and 131 bit dark and to hot, but at the end of the day this is a old hotel and didn't detrack from the stay, beds were comfortable and bathrooms really nice , especially room 130 as... More 

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Jane W, Front Office Manager at The Grand Hotel, responded to this review

Dear Simon, Thank you for taking the time to review your stay at the Grand, I am very pleased that you enjoyed your stay with us We look forward to welcoming you bank soon. Kind regards Jane Williams, Front of House Manager. More 

Richmond, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

A four-day weekend break, attending a group 'Annual Gathering'. The first time in Torquay for me, a single man. Sea view room booked - and I got one with french windows and a small balcony. Beautiful room, immaculate, comfortable and fantastic view of the bay. Had breakfast with the stay, an evening meal in the Compass Lounge and two evening... More 

Review collected in partnership with this hotel

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Jane W, Front Office Manager at The Grand Hotel, responded to this review

Dear John, Thank you for your 5* review and kind comments, I was delighted to read that you enjoyed your visit to the Grand Hotel We look forward to welcoming you back to the Grand Hotel on a furture visit. Kind regards Jane Williams, Front of House Manager. More 

Torquay, United Kingdom
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

As a family we like to go here for a cream tea, one for the view and two delicious food and service, doesn't matter what the weather is sunny or stormy the view is always different and interesting. Not as expensive as you would imagine and just the going rate really for a good quality cream tea.

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Jane W, Front Office Manager at The Grand Hotel, responded to this review

Thank you so much for your highly rated review. We look forward to welcoming you back to the Grand soon. Kind regards Jane Williams, Front of House Manager. More 

Truro, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

just got back after a fantastic stay at the grand second visit in two years It does what it says on the tin. The staff make this hotel they are polite,helpful and the attention to detail is outstanding.the leisure facilities are free and clean and make a refreshing change to some hotels. Breakfast is first class so much choice and... More 

Was this review helpful? Yes 1
Jane W, Front Office Manager at The Grand Hotel, responded to this review

Dear Nick, Thank you for your kind words about your return visit to the hotel, it is reassuring to read that you feel that we have maintained the high standards you have experienced before. Look forward to welcoming you back soon. Kind regards Jane Williams, Front of House Manager More 

Salisbury, United Kingdom
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from a three day break at The Grand and have been very pleased with our holiday. In particular, we looked at some of the issues raised by previous Trip Advisor reports and can only conclude that if there were problems then they have been cured. In particular the alleged excessive time of waiting to be served... More 

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Jane W, Front Office Manager at The Grand Hotel, responded to this review

Dear Guest Thank you for the review, I am delighted to read that you enjoyed your visit to the Grand Hotel With regards to your comments on "decor" you will be pleased to hear our plans for 2015/16 include an extensive rooms and floor refurbishment along with building new leisure facilities including state-fo-the-art spa and leisure amenties. We look forward... More 

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