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The Imperial Hotel

Park Hill Road, Torquay TQ1 2DG, England
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The Imperial Hotel
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1,518 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (615)
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English first
  • All months
    (1518)
  • Mar-May only
    (425)
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    (493)
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  • Dec-Feb only
    (248)
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Coventry, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is definitely not a 4 star, 3 at best. The good points first, great location and lovely views. The staff were very good, helpful and efficient. Access to the town although on a slight hill, not a problem. The downsides however outweighed the good. We checked in after 3pm, we were given the key and not much information.... More 

Was this review helpful? Yes 3
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear couple901, It is disappointing to read that aspects of your stay did not meet expectations during your stay here on this occasion. There is no excuse for allocating a room that is not ready and this will be addressed with my reception team. Thank you for leaving us a review. We do hope that you will reconsider and return... More 

Weston-super-Mare, England, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Dont understand how this review disappeared, so here is is again - We visited this hotel as a couple on a romantic break away FEB 2015 - absolutely loved it. The staff were friendly, the room was lovely , the company was perfect. Torquay itself is a beautiful place, even out of season with friendly people everywhere. The hotel provided... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Lee K, I am delighted that your first visit here exceeded your expectations and that you plan to return to us. I also do not understand where your first review went. How strange! Thank you ever so much for leaving us such kind comments. We look forward to seeing you again soon for some more pampering. Kindest regards Gwyn... More 

Falmouth, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Stayed for one night in basic room and we had everything we needed. The hotel had lots to offer and the views from the bar, restaurant and breakfast area's are fab. The food was yummy and the staff were great. Drinks prices were expensive. One let down was the smelly room with wall paper coming off, only one window could... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear WonderingEve, It is really nice to read that you enjoyed your stay with us at The Imperial Hotel, Torquay and thank you for your feedback. We have now found the source of the odour that was permeating through your room and I am happy to report that the air is now clear. I do hope to welcome you back... More 

Bushey, United Kingdom
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Sea view room very good. Food very good. Staff excellent. Cannot give it 5 * because had to pay for parking and hotel is beginning to look a little tired. Needs refurbishing but did not detract from a decent 2 night stay.

Was this review helpful? Yes
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Graham G, Thanks for the short and sweet review and I am pleased that you had an enjoyable stay with us at The Imperial Hotel, Torquay. The sea view rooms are fabulous and I am pleased that you enjoyed these along with the fantastic service staff. I do hope to welcome you back again very soon. Kind regards Gwyn... More 

westcountry
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Due to a few great days in May,we returned in July for a 5 night half board break. Again we had a garden room with terrace ideal for our little dog. The room was a lot smaller than the one we were in in May but perfectly adequate.clean towels daily if needed. The breakfast buffet had a great range of... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear kittenWestcountry, What a fabulous review and I am so pleased that you decided to return for another fantastic stay with us at The Imperial Hotel, Torquay. It is also great to read that your little friend enjoyed staying with us and found the terrace ideal for when nature calls! I do hope to welcome you back for another visit... More 

Taunton, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Have just returned from from a two night break at The Imperial. We got a great deal through Secret Escapes. I can't fault the hotel - the bedroom was a good size, the food was great, the facilities were good (we used the gym & spa) and it was a short walk into the town. Would definitely stay again!

Was this review helpful? Yes
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Charlotte M, Thank you for your kind words and it is great to read that you enjoyed your stay with us at The Imperial Hotel, Torquay. As you mentioned, the hotel is only a stones-throw away from centre of Torquay and I am pleased that you enjoyed every aspect of your stay. I do hope to welcome you back... More 

Buckinghamshire, England
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Ok so the paint work is a little battered in some places but with a hotel this size, this can be excused. This is a great hotel. We visited some years ago when it was a 5 star and we could see no difference. Our room was clean and comfortable with an incredible view, the food was superb and the... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Thank you for the great review SusieQ1966_11 and I am pleased that you had another enjoyable trip to The Imperial Hotel, Torquay. I have shared your comments with the team and they were delighted to know that you had a fantastic stay. I do hope to welcome you back for another visit again very soon. Kind regards Gwyn Gibbons General... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have just returned from a weekend here and we absolutely loved this place ! It is a beautiful vintage hotel with many of the period fittings still intact. Anyone describing it as tired or in need of an update in these reviews is totally missing the point !! This is a beautiful old hotel with character and charm, and... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear smalley2013, Vintage is certainly in at the moment and thank you for the review. There are many occasions when I look out to sea and I think that I am in foreign parts, but soon realise that my inbox is overflowing with wonderful reviews like this one! I do hope to welcome you back for another visit again very... More 

Cheshire uk
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here in June 2015 we were lucky and had some amazing warm weather! We booked a superior room with a sea view and I am so glad we did! We had a long drive down and when we arrived the reception staff were ok but very slow and sorting things out so there was a very long queue... More 

Was this review helpful? Yes
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Lauren E, I am pleased to read that overall you had a great stay here with us in particular your room and the magnificent views. I am however sorry that your delayed check in put a slight dampener on your stay. Thank you for leaving us a review. We do hope that you will use us as your home... More 

Sandown, Isle of Wight
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for 3 nights in March. Large hotel and in an ideal position - just a few minutes walk to Marina, harbour side and town centre. Great views out to sea. Bedroom was very good size with balcony and large ensuite. We had a partial seaview even though we hadnt booked one. Good breakast. car park but you have to... More 

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Thank you for the review, peterhaynes and I am delighted to read that you enjoyed your visit to us at The Imperial Hotel, Torquay. I am also pleased that you enjoyed the view from your room, and I do hope to welcome you back for another visit again very soon. Kind regards Gwyn Gibbons General Manager More 

Hotel Review Summarization

What travelers say

  • Sea View room(16)
  • Very clean(10)
  • Swimming pool(9)
  • Sea view(8)
  • Car park(7)
  • Reception staff(5)
  • Evening meals(3)
Questions? Get answers from hotel staff and past guests. Ask a question

407 photos of this hotel

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Hotel & grounds (71)
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Dining (32)
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Bathroom (7)
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Family/play areas (1)
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Other (81)

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Hotel & grounds (24)
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Room/suite (20)
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Pool/beach area (4)
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Business center/function rooms (2)
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Other (23)
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