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The Imperial Hotel

4.0 of 5 Park Hill Road, Torquay TQ1 2DG, England
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The Imperial Hotel
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The Imperial Hotel
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1,140 reviews from our community

Traveler rating
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    60
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Stoke-on-Trent, England
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here for 2 nights. The public areas are lovely and well presented. The room was lovely, however on going to fill the kettle, I found that it already contained water. I am so glad I lifted the lid. It contained a dirty brown liquid and a load of toilet tissue.... (unsure of liquid and I definitely wasn't going to... More

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Lichfield, United Kingdom
Top Contributor
100 reviews 100 reviews
79 hotel reviews
98 helpful votes 98 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

During 2014 we stayed in this hotel three times (two x 1 week and a long weekend) and have been regular visitors over many years. We stay for two reasons, firstly the views, there is no denying they are spectacular, but I do think this provides rose coloured spectacles for some people, a great view does not make a great... More

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Wincanton, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We took advantage of a special offer in the local paper to visit the Imperial. Spacious, quiet room with good facilities. Didn't expect a seaview as it was a special offer price so was not disappointed that we were at the back. The main rooms were lovely and we enjoyed the spa. We thought breakfast was very good, offering an... More

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TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear SuzyD61, It is fantastic to hear that you had a great stay with us. Thank you for leaving us your feedback. The points for improvement regarding your evening meal and the car parking charge are appreciated and have been noted. We do hope to welcome you back to us in the near future. Warm regards Gwyn Gibbons General Manager More

Bristol, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Had we read the reviews prior to our visit we might well have changed our minds. However, we have stayed here many times before and have always enjoyed our break. This time was no exception. We had a suite, which gave us amazing views, and the comfort of the accommodation was wonderful! Housekeeping was excellent and our welcome at reception... More

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TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear chrisandmike5304, Firstly, thank you for continuing to return to our hotel. It is fantastic to learn that despite reading recent reviews that you still had a thoroughly enjoyable stay, and that we exceeded your expectations. Thank you for leaving us your feedback. We look forward to your return. Warm regards Gwyn Gibbons General Manager More

London, United Kingdom
Contributor
13 reviews 13 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for a couple of days on a deal with Secret Escapes, had a great room overlooking the sea. the staff were great, I think it is a bit expensive without the deal as it is a little tired now, but for a nice easy break it is ideal. The spa is staffed by a young group of people but... More

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TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear THMarkwell, Thank you for leaving us such a great review. I am pleased to read that my team made you feel welcome and that you thoroughly enjoyed your stay and also the views. We do hope to welcome you back soon Kind regards Gwyn Gibbons General Manager More

Poole, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago NEW

We had a wonderful stay on 11-13th Nov, we were upgraded to a suite which had lovely views over the harbour. The staff in the spa are very friendly and the treatments out of this world. We would definitely stay again

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TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear TracyH, I am thrilled to read that you enjoyed your recent stay with us at The Imperial Hotel, Torquay. It is really nice to hear that you enjoyed your spa treatments and the team were really appreciative of your comments. I do hope to welcome you back for another visit very soon. Kind regards Gwyn Gibbons General Manager More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago NEW

This is a beautiful hotel, spacious and grand, the views across Torbay are to die for, But oh Dear How can it be 4 star? it is so tired, so cold and in places so dirty. Our room was so cold we were supplied with a portable heater, the radiator never once over the four days we were there reached... More

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TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear alanbuk2014, Thank you for taking the time to leave a review and it saddens me to read that your recent stay with us did not live up to your expectations. Please accept my sincere apologies and I do hope that you will return for a future visit again very soon. Kind regards Gwyn Gibbons General Manager More

Newport South Wales
Contributor
20 reviews 20 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We recently stayed for a weekend as our son was performing in the local theatre. on arrival the receptionist was rather sullen and unhelpful but this was probably the only negative from the stay. We were fortunate to be upgraded to a suite which had truly amazing views over the bay. We used the leisure club where there is a... More

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TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear James P, I am really pleased to read that you enjoyed your recent stay with us at The Imperial Hotel, Torquay and thank you for taking the time to leave a review. It is always a pleasure to read that the staff are delivering excellent customer service and thank you for your comments. I do hope that you will... More

Plymouth, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 1 week ago

Went for a Spa day but it was very low standard. The therapist was late to work and so my first treatment had to be moved from 10am until lunch time. The fire alarm kept going off (false alarm) but they didn't make up the treatment times so my 25 min massage became a 15min massage. Lunch involved a trek... More

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TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear surfchickmorgs, Thank you for taking the time to leave a review and I am sorry that your recent visit to us did not live up to your expectations. The Beauty Manager has been made fully aware of the issues raised and the necessary action has been taken to improve this for the future. I do hope that this hasn’t... More

Yeovil, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Lovely Hotel, with fantastic views across Torquay Harbour, staff very helpful, when you book make sure you check the offers to get the best deal. An important note for dog owners staying at the Hotel, yes it is dog friendly, cost £15 per stay for your dog, BUT when you book online and you book a standard room, there is... More

Was this review helpful? Yes 2
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Chasdowd17, Thank you for taking the time to leave your review. I’m delighted that overall your stay with us was enjoyable and will be passing on your friendly remarks to my team. I’m glad we were able to help you resolve the issue with your dog. We hope to welcome you and your dog back to the hotel soon!... More

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Additional Information about The Imperial Hotel

Address: Park Hill Road, Torquay TQ1 2DG, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Imperial Hotel 4*
Number of rooms: 152
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Also Known As:
Imperial Hotel Torquay
Barcelo Torquay
Imperial Torquay
Torquay Imperial Hotel
Hotel Imperial Torquay
The Imperial Hotel Torquay, Devon

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