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The Imperial Hotel

Park Hill Road, Torquay TQ1 2DG, England
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1 room 1 guest
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1,579 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (631)
Date | Rating
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  • English first
  • French first
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  • Italian first
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  • All months
    (1579)
  • Mar-May only
    (425)
  • Jun-Aug only
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    (352)
  • Dec-Feb only
    (248)
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Dudley, United Kingdom
1 review
2 of 5 stars Reviewed yesterday NEW

I don't normally put reviews together but I really needed to bring this up. We Stayed at the hotel for two days for our wedding Anniversary, we booked a DELUXE DOUBLE ROOM, with double bed (as described when booking online). ..... very disappointed with the room, firstly the bed was actually two single beds pushed together !! ..very uncomfortable. Secondly... More 

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Birmingham, United Kingdom
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed yesterday NEW

Before I wrote this review, I did email The Hotel Collection and raised my concerns; I have heard nothing since I was promised a call from the hotel in question, so I will share my experiences here. Arrived for a four night stay with my pregnant wife and parked in a very tight spot on the car park. £7 a... More 

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Brighton, United Kingdom
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was the second time we stayed at the Imperial Hotel and we didn't think it could get better, but it did. With two adults and three children it can be difficult to find somewhere to stay, however our room was outstanding, with views over the bay and a large enough area for the kids to play. Within the hotel... More 

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Plymouth, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

I was pleasantly surprised by the size of our room, it had a beautiful sea view and was clean and tidy. The staff were exceptional and the food was amazing. The hotel is a great venue for weddings and there was a number of weddings held there. The only issue was that one of the guests who was attending one... More 

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Preston, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We stayed here for two nights last week and although the hotel is in a lovely situation and the building is beautiful inside there is a lot that could be done to improve the customer experience. We were in room 202 which is very spacious but also very tired, the wallpaper is starting to peel off, there are several maintenance... More 

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Swindon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Very disappointed. Booked a family room and a garden room for my parents on a 3 night stay. No wifi in my parents room and told lies by reception staff until a manager admitted Wifi did not work in those rooms. Dinner was a huge disappointment. They do not change the dessert menu, on the first night we had a... More 

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Leeds, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed for 5 nights with work and was so shocked at hotel lovely this place is. The hotel itself is very clean, the rooms are really comfortable and the bathrooms are lovely. Only improvement on the bathroom could be a more powerful shower. The beds are gorgeous, makes it so hard to get up in a morning!! We had dinner... More 

Was this review helpful? Yes 3
crawley
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Paid £10 for a guest pass to their alleged leisure facilities. Gym was actually very poor, ancient equipment, couldn't adjust leg extension even with the help of staff. Pool very small and overcrowded. Changing facilities inadequate, two showers!!!!! Vending machine had no cups, when staff were asked about this they said 'oh, he has walked into town to buy some,... More 

Was this review helpful? Yes 2
London
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We booked a two night break on a secret escapes package and although we arrived early and our room not ready we were able to leave our case in a locked area and wandered off for a drink in the bar. When we did check in we were lucky enough to be given an upgrade to a suite, but could... More 

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Saudi Arabia
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I have a jaundiced opinion of this hotel due entirely to the very rude receptions man, when I arrived. The hotel is large and well positioned very close to the harbor (easy walking distance) which was why I chose it on my recent UK trip. This was meant to be a luxury 2 day stay and I booed a superior... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Sea View room(16)
  • Very clean(10)
  • Swimming pool(9)
  • Sea view(8)
  • Car park(7)
  • Reception staff(5)
  • Evening meals(3)
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Bathroom (7)
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Other (99)

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Hotel & grounds (24)
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Dining (8)
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Room/suite (20)
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Pool/beach area (4)
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Business center/function rooms (2)
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Other (23)
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