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All 95 Torquay hotels

The Imperial Hotel

4.0 of 5 Hotel   |   Park Hill Road, Torquay TQ1 2DG, England
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The Imperial Hotel
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Ranked #55 of 95 Hotels in Torquay
A recent review
5 of 5 stars reviewed yesterday
rostondyer Barnstaple, United Kingdom
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1,099 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Barnstaple, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed in The Imperial Hotel and was very pleased. The staff were very friendly and helpful. I have a disability and need the use of a scooter which was too big for the lift so had to leave in the reception and was allowed to charge it up whilst there. The room was very clean and equipped with a large... More

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Torquay, England, United Kingdom
1 review
1 of 5 stars Reviewed 2 days ago NEW

I was a member of the leisure part of the imperial which I was very satisfied with, I was a member for about 10 years and then there was a sudden change in management with a new female manager by the name of Gwyn Gibbons who stormed into the changing room and spoke to me like I as 10 years... More

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Launceston
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 days ago NEW

A lovely hotel overall, position cannot be beaten, food very good, decoration average, service average. For this type of hotel I would have expected the whole visit to be fab! and it was very nice. Service, they did their job,

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Torquay
Contributor
17 reviews 17 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We held our wedding reception here in October and had a lovely day. The staff were friendly and helpful, the food excellent and the room looked beautiful. Stayed overnight with friends and were very impressed with our room and stunning views from the balcony over the Bay. The breakfast buffet was very good, again with lovely panoramic views over the... More

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La Romana, Spain
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Originally we did consider a more central location with a budget chain hotel, but decided to pay slightly more and stay here. What a great decision. Out checking in and out was conducted efficiently by charming reception staff. We were, very kindly, given a free upgrade to a sea view room with a balcony which we found very clean, large... More

Was this review helpful? Yes 1
Brough
Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We booked the hotel before seeing the reviews so arrived with some trepidation, On arrival the staff were courteous and pleasant. We had a sea facing room with balcony which had superb views. We ate in the hotel on the first night which was excellent and breakfast was good and varied. Yes .... The hotel is tired in places but... More

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TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Drin100, I am really pleased to hear that you did enjoy your recent stay at The Imperial Hotel, Torquay and you found the staff and food very good. I will be passing your comments back to the team, which I am sure they will appreciate. I look forward to welcoming you back again very soon. Kind regards Gwyn Gibbons... More

1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

stayed here oct 2014 the hotel is beautiful with lovely views, the hotel is not at fault at all apart from it being a bit nosiy at night time. we stayed on the 4th floor an could hear every single door being opened and the lift every time it went up and down. the staff in the restaurant need trained... More

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TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear c_waugh1, I am really pleased to read that you enjoyed the views from the hotel and the location for exploring the area. Thank you for your comments with regards to the service and staff, and rest assured, this is currently under review and your suggestions are vital to help us improve things for the future. I do hope that... More

Durham, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

We booked to stay here for 2 nights for a mini honeymoon, we travelled over 300 miles. We payed extra as there was on,y a premier room available. The entrance to the hotel including the foyer and bar looked lovely and indeed 4 star. We stayed in room 38. The view was beautiful but the balcony was very tired ant... More

Was this review helpful? Yes 3
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear miniboo22, Thank you for taking the time to leave a review and I am sorry that your recent stay with us was not of our usual high standards. The Restaurant Manager is fully aware of the issues that you raised regarding dinner in the evening and appropriate action has been taken. I trust that you did speak to a... More

Borehamwood, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

The view from our room beautiful and that was as good as it got.when entering the room we found that the lights did not work .The room was shabby,wall paper coming offthe walls and holes in the armchairs.In the restaurant one has to chose your slot for dinner,and the service was the worst lhave had in a 4* restaurant bringing... More

Was this review helpful? Yes 1
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear Derek W, Thank you for your feedback and I am sorry that your recent stay with us did not live up to your expectations. I do hope that you managed to speak to a Duty Manager regarding your issues whilst you were with us so that we could rectify these. Once again, thank you for taking the time to... More

Lyme Regis
Top Contributor
147 reviews 147 reviews
14 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Please ignore the poor reviews of some of the negative reviews of late. This is a full & comprehensive report to show you my experience. I arrived early with a friend for lunch for my 3 nite break in a deluxe room overlooking the sea with a balcony to be greeted by a efficient member of the reception area who... More

Was this review helpful? Yes 3
TheHotelCollection, General Manager at The Imperial Hotel, responded to this review

Dear sall-jane, Thank you so much for your wonderful review and it was really nice to read! I am really pleased that you chose to celebrate here at The Imperial Hotel, Torquay and that they staff were really attentive and friendly during your stay. Your comments are much appreciated and will be praising the team for their hard work. I... More

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Additional Information about The Imperial Hotel

Address: Park Hill Road, Torquay TQ1 2DG, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Imperial Hotel 4*
Number of rooms: 152
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Also Known As:
Imperial Hotel Torquay
Barcelo Torquay
Imperial Torquay
Torquay Imperial Hotel
Hotel Imperial Torquay
The Imperial Hotel Torquay, Devon

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