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The Heritage Hotel

Sea Front | Sheddon Hill, Torquay TQ2 5TY, England
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166 reviews from our community

Traveler rating
    49
    62
    23
    18
    14
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17
64
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27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Ibiza Town, Spain
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From moment of arrival, was made to feel extremely welcome. Was given a huge suite overlooking Torbay, spotlessly clean. Friendly staff who could not do enough, breakfast was continental but loads of it croissants, filter coffee and sea views...Ideal.

Was this review helpful? Yes 1
Carmarthen, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

All the staff were lovely, and really helpful; it's not their fault that the building and decor seem a little tired in parts. Our room was large, clean and well-serviced, but had a huge, very obvious stain on the carpet and the pillows were uncomfortable. No bath, but the shower worked fine & there were plenty of towels. An easy... More 

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Manchester, United Kingdom
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I recently stayed here on a weekend break, I found the hotel to be good, the staff (especially the breakfast staff) were all pleasant and the food was Okay! however I was put in a room under the "conservatory" now this room was BIG and would have accommodated a family! but I have a few concerns about this and thought... More 

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Cinderford, England, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel was cleanish and there was a bed so it wasn't a total bust, but it wasn't great. The facilities weren't good within the room. The fixtures and fittings were out dated and a little depressing. We were situated under the patio and we were lucky it wasn't a busy saturday night as the walls were paper thin and... More 

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Taunton, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Heritage has a good location and is reasonably priced. The rooms, however, are spacious but dated. Wifi was unavailable "it's broken". Sky TV did not work until one of the beds was moved (honest). Service was good and staff were helpful. Bed were comfortable.

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Cardiff, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Couple of nights here over Half Term holiday. We had a family room which was really comfortable & clean TV didn't work (no/sporadic sky signal) & no promised wi-fi I would reccomend to stay her but think cost of room was a bit expensive. Continental breakfast was very good & views from breakfast room too

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Shrewsbury, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed February 20, 2015

I have used this hotel several times over the last 6 months as a base to work from for a week at a time. I know which rooms where you can get Wifi and phone signal, mainly from trial and error, and I ask for the same room each time. Believe me there are rooms where you get no signal... More 

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2 reviews
2 of 5 stars Reviewed February 15, 2015

Booked one night at £110 over the valentines break and all I can say is I paid around £70 to much in my opinion. No WI-FI in the room when told there was, and no sound on the television, the hotel itself it's very tired and the room, all though clean, was small and basic. The bed was fine and... More 

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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 15, 2015

If you book this hotel and you have breakfast. Be warned. Cooked breakfast is not included on the price only cerials, toast, coffee, orange juice. Although it does not state that on the confirmation. Spoke to the guy serving breakfast. He agreed it was ambiguous. They have only just changed the policy. Everything else ok

Was this review helpful? Yes 1
Crewe, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed February 10, 2015

We stayed here for the first time. Had a lovely apartment even though we only booked a double room. The guys who served breakfast were obliging and nothing was too much trouble. They were cheerful which was nice too. The hotel was quite noisy but we expected that as it was the last weekend before Christmas and people were celebrating.... More 

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