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Derwent Hotel

2.0 of 5
Belgrave Road, Torquay TQ2 5HS, England
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Derwent Hotel
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Ranked #32 of 94 Hotels in Torquay
A recent review
3 of 5 stars reviewed 4 days ago
sinatrafan552 South Molton, United Kingdom
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724 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Molton, United Kingdom
Top Contributor
84 reviews 84 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is a 2 star hotel, part of a complex of four adjoining hotels of varying standards. There may be those who wonder how it got any stars, but probably for the facilities. There is an indoor and outdoor pool, games area and indoor bowls facility. The hotel is fairly efficiently run with friendly and helpful staff. Food is average... More 

Was this review helpful? Yes
jgarside, General Manager at Derwent Hotel, responded to this review

Thank you for taking the time to post your review. I am pleased that you thought our staff was friendly and helpful. We do provide 365 days worth of free entertainment, including daytime activities. We are a holiday resort and have four very different hotels. If you are looking for a quitter break the hotels of choice would probably be... More 

Barnsley, United Kingdom
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

My friend and I recently spent a week at the Derwent Hotel Torquay. We had a lovely stay and enjoyed almost everything about it. The food and choice were superb, plenty of activities and quizzes daily. The swimming pool is the best I've ever seen in a hotel. The only problem was children being allowed to do run around on... More 

Was this review helpful? Yes
jgarside, General Manager at Derwent Hotel, responded to this review

Thank you for taking the time to post your review. We are very popular during school holidays due to our excellent facilities for families and children. If you are looking to avoid them you should avoid school holidays. The hotel is busy all year round and caters for non family business well outside of these times. I am really please... More 

Stoke-on-Trent, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just returned from an Easter break at the Derwent. Very impressed with the food, facilities (especially the pool and games room) and location, perfect for going down to the sea front. Staff made sure we were looked after and were very friendly. Rooms were clean - only thing I'd say is that my room (single room) was very stuffy, even... More 

Was this review helpful? Yes 1
jgarside, General Manager at Derwent Hotel, responded to this review

Thank you for taking the time to post your review. We are really pleased you had an enjoyable break. Kindest regards More 

Polesworth, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the third time i,ve stopped in the hotel and its as good as the last time.The food is very good and plenty.Service all round was great.Not to forget Nuno our waiter he was great,and looked after us all weekend.The hotel is clean & tidy, The 22 bus stops right outside the hotel if you want to go to... More 

Was this review helpful? Yes 2
jgarside, General Manager at Derwent Hotel, responded to this review

Thanks for the review. I have already let Nuno know your feedback. Our staff care so much about customer feedback he had already read your review. I'm not sure many hotels can say that our their waiters. Kind regards More 

Cardiff, United Kingdom
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Firstly parking was an issue although reception was very helpful and could use any other hotels within the complex for parking still very limited had to park a distance from the hotel. We felt welcomed and greeted at the desk and reception staff were very helpful throughout our stay. The hotel itself has great swimming pools and facilities, we were... More 

Was this review helpful? Yes 3
jgarside, General Manager at Derwent Hotel, responded to this review

Thanks for taking the time to post your review. I am sorry the Jacuzzi was out of service during your stay. Most of our 174 rooms have been fully refurbished and although some are compact, we hope guests find them well equipped. I have noted your other comments. Kind regards More 

Cornwall
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a couple days break at Derwent. My husband had hurt his knee previous to arriving and when I contacted the hotel about parking the receptionist was very obliging and said she would reserve us a space outside of the hotel. On arrival receptionist again was very obliging and couldn't do enough us. Changing our room twice to make... More 

Was this review helpful? Yes 1
jgarside, General Manager at Derwent Hotel, responded to this review

Thanks for the review. More 

Bristol, United Kingdom
Top Contributor
70 reviews 70 reviews
28 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel as a car park but not easy to find, we had to go in recaption and ask.we had booked with a group,included breakfest evening meal their for prices was good, rooms very small, had a bath but sink was in room as bathroom only room for bath and toilet,it was cold when we visited but rooms so hot,had all... More 

Was this review helpful? Yes
jgarside, General Manager at Derwent Hotel, responded to this review

Thanks you for taking the time to post a review. Your comments regarding the room temperature have been noted. Kind regards More 

Bristol, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We have just returned from a 3 night break at The Derwent . Our room was on the ground floor facing the main road, which wasn't too noisy. Good food & excellent staff in the restaurant always very helpful. The entertainment was good in the starlight lounge. I didn't use the pool, but it looked very clean. We checked in... More 

Was this review helpful? Yes 1
jgarside, General Manager at Derwent Hotel, responded to this review

Thank you for taking the time to post your review. More 

Wales
Reviewer
3 reviews 3 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned from a 2 night stay at the Derwent Hotel. The service provided by all staff was first class. From reception, Dining Room, Bars and all other departments. The room was clean and comfortable and all other facilities excellent for a 2 star hotel. The option to use the facilities of the other 3 Hotels that are all interlinked... More 

Was this review helpful? Yes 3
jgarside, General Manager at Derwent Hotel, responded to this review

Thank you for taking the time to post your review. More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have just returned from a 5 day break at the Derwent with Buckleys coach tours of Doncaster ... It was just brilliant from the wonderful staff ( especialy Esperanza on reception )to the fab entertainers , leisure facilities , pools , food , location everything ...i would love to return ASAP ....i danced myself dizzy ... Everyone was friendly... More 

Was this review helpful? Yes 2
jgarside, General Manager at Derwent Hotel, responded to this review

Thank you for you very kind review. I am pleased you had an enjoyable stay. We hope to be able to welcome you again. Kind regards More 

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