We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 97 Torquay hotels

The Carlton Hotel

3.0 of 5 Hotel   |   Falkland Road, Torquay TQ2 5JJ, England
Hotel amenities
Save Saved
You added The Carlton Hotel to your Saves list
The Carlton Hotel
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
89%
Ranked #30 of 97 hotels in Torquay
Certificate of Excellence 2013
A recent review
Write a Review

348 people have reviewed this hotel

Traveler rating
    164
    146
    28
    8
    2
See reviews for
141
71
5
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Cannot praise this Hotel enough, the staff always acknowledged your presence with either a smile or words of greeting,the rooms were spotless,we had three rooms for our family and two others had apartments everyone had a very enjoyable weekend, no doubt due to the care and diligence of the staff at all levels.food was good value, fresh and appealing.

Was this review helpful? Yes
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Had a lovely weekend at Carlton Hotel with exercise group as part of Rosemary Conley. Staff were very welcoming and accommodating. Zumba Classes were great start to Saturday morning followed by Aqua aerobics with a Zumba theme. Spent the afternoon chilling in the pool, jacuzzi and stream room. I was definitely relaxed and ready for my afternoon visit to the... More

Was this review helpful? Yes
CarltonMgt, Manager at The Carlton Hotel, responded to this review

Thank you for taking the time to review your stay. It is always very satisfying for all the team here at the Carlton, when we hear that one of our regular guests has had a lovely, relaxing weekend. We look forward to seeing you all again soon. More

Wiltshire
Top Contributor
94 reviews 94 reviews
20 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Firstly the good points: the hotel was very clean, rooms large and beds comfortable. Staff were friendly and efficient. The breakfasts were excellent with lots of variety and well cooked and (usually) hot. Lots of entertainment on offer if you are so inclined and within easy reach of the beautiful Torbay beaches. Unfortunately the evening meals let it down. The... More

Was this review helpful? Yes
CarltonMgt, Manager at The Carlton Hotel, responded to this review

I am delighted to hear you enjoyed your stay at the hotel and sorry to hear the food was not to your liking. Please feel free to mention your preferences to the chefs who will do their very best to help. More

Pontardawe, null, United Kingdom
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we usually stay at the Derwent, but as my family is growing (three children) we thought we would try an apparntment, my parents stayed in the hotel at the Carlton too and our rooms as requested weer very close. It was perfect, lots of space for the kids, we added on meals too, we did this at the Derwent though... More

Was this review helpful? Yes
CarltonMgt, Manager at The Carlton Hotel, responded to this review

Thank you for your comments regarding your recent stay. I am delighted to hear your growning family enjoyed the flexibility of the apartments and look forward to welcoming you back soon. More

Senior Contributor
32 reviews 32 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My friends and I went for a night away. My friend book it,,(for a excellent price). Alarm bells should of rang then. On arrive we went to reception to acquire if our room wad ready. The young man was not sure, asked his colleague who looked up from reading her paper "' na not till 2pm". It is not the... More

Was this review helpful? Yes 10
CarltonMgt, General Manager at The Carlton Hotel, responded to this review

Thank you for your feedback regarding the welcome you received and the food and service in the restaurant. I am very sorry to hear of your dissatisfaction and will endeavour to improve training where appropriate. I am delighted to hear you enjoyed the spa and the pool facilities. More

Gloucestershire
Contributor
16 reviews 16 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 24, 2014

We stayed at the Carlton,We chose to stay in the appartment which had two bedrooms a kitchen and a big lounge with a sofa bed.We had a sea view from the lounge and the 2nd bedroom. Although we had self catering option we chose to have breakfast and evening meal options.We had some fantastic meals there.Breakfast times were 8am-10am which... More

Was this review helpful? Yes 1
CarltonMgt, General Manager at The Carlton Hotel, responded to this review

It is lovely to hear that you and your family enjoyed your recent stay. There is plenty for our younger guests to do and it's great to hear that you enjoyed the space of an apartment but chose to eat in the restaurant. I look forward to welcoming you back again soon. More

Exeter, United Kingdom
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2014

We stayed in the Carlton for just one night in the October half term. The hotel is a real blast from the past and has a really 1980s feel about it, in the décor, food and service, which I really liked. It's not meant to be a 1980s theme hotel or anything it just felt very nostalgic of the time.... More

Was this review helpful? Yes 1
CarltonMgt, General Manager at The Carlton Hotel, responded to this review

Thank you for your comments and you will be delighted to know that we offer themed weekends during the year so we are unlikely to change to be modern and anonymous! I am delighted to hear that your family enjoyed their stay and I have noted your feedback. It is possible to book sea view rooms at a small supplement... More

2 reviews
5 of 5 stars Reviewed February 16, 2014 via mobile

My friends and I had a very relaxing overnight stay at the Carlton hotel, our room was spotless and comfortable, and we all found the beds comfy and had a good night sleep they was no noise from other guests in side and out side the hotel, we had to sleep with the window open as we was alittle to... More

Was this review helpful? Yes
CarltonMgt, General Manager at The Carlton Hotel, responded to this review

Thank you for your review and your recommendation to family and friends. It is always great to hear feedback and I am delighted that you found our facilities, entertainment and activities to your taste. As you say, there is a lot to do within the complex of the four hotels but you can be as active or as relaxed as... More

Bath, United Kingdom
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 12, 2014

spent the week on a Monday to Friday dance break. Excellent facilities with great pool area and restaurant, very good value for money. Rooms were clean although bed was very hard. Second time to the Carlton / Victoria and will be returning again. would recommend to anyone.

Was this review helpful? Yes 1
CarltonMgt, General Manager at The Carlton Hotel, responded to this review

Thank you for your feedback and it is lovely to hear you enjoyed your dance midweek break. If you find the bed hard on your next visit please ask for a mattress topper which might make you more comfortable. I look forward to welcoming you back soon. More

Bristol, United Kingdom
Top Contributor
60 reviews 60 reviews
22 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed February 7, 2014

Visited the Carlton Hotel in Torquay with a group for a Spa weekend. As expected the hotel complex is in old victorian building withe 3 other hotels and apartment blocks attached. Room was average and very warm - the notice said turn radiator off if too hot but the valve didn' work. On the plus side having read reviews which... More

Was this review helpful? Yes
CarltonMgt, General Manager at The Carlton Hotel, responded to this review

Thank you for your review and I am delighted to hear you enjoyed your spa weekend. I look forward to welcoming you back in the near future. More

Been to The Carlton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Carlton Hotel

Also Known As:
The Carlton Hotel Torquay, Devon
Address: Falkland Road, Torquay TQ2 5JJ, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Amenities:
Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#19 Family Hotel in Torquay
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Carlton Hotel 3*
Official Description (provided by the hotel):
Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Priceline, Hotels.com, Tingo and Venere so you can book your The Carlton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage The Carlton Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.