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The Carlton Hotel

Falkland Road, Torquay TQ2 5JJ, England
Hotel amenities
The Carlton Hotel
Professional photos
25 traveler photos
Ranked #38 of 106 hotels in Torquay
4.0 of 5 stars 159 Reviews
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159 reviews from our community

What travelers say about this hotel
  • “Very good” (26)
  • “Swimming pool” (19)
  • “Aztec Spa” (14)
  • “Friendly and helpful” (12)
  • “Family room” (12)
  • “Great time” (8)
  • “Evening entertainment” (7)
  • “Restaurant staff” (6)
  • “Sea view” (4)
  • “Really excellent” (3)
Traveler rating
    60
    77
    16
    5
    1
Only show reviews for Family (60) | Couples (38) | Business (3)
Date Rating
Newton Abbot, United Kingdom
1 review
“Line Dance Weekend”
5 of 5 stars Reviewed May 17, 2012

Just love the line dance weekends at the Carlton. Really nice hotel with friendly staff and excellent facilities. Brilliant ballroom with panoramic views of the bay and a nice dance floor. Chris Jackson hosts a busy weekend of linedancing suitable for most everyone providing for a wide taste of music from traditional country to the latest pop. Dancing to requests... More

Was this review helpful? Yes
Lee Hammett, General Manager at The Carlton Hotel, responded to this review
May 19, 2012

Thank you for taking the time to post your feedback. I am glad to read you had a great weekend on the linedance event we recently held. At present we hold 2 a year with Chris, mainly due to availability of weekend accommodation, but we do host a year round programme incorporating all styles of dance breaks which are available... More

Bridgwater, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
“2nd visit Hotel Complex”
5 of 5 stars Reviewed May 15, 2012
1
person found this review helpful

Re-visited this Hotel complex with friends (their first time) for a Line Dance week-end - NO complaints - good food - attention - Excellent holiday complex with all facilities- We found other amenities that we did not find on our last visit - Booked for return visit in November- Cannot fault this complex- Well done- Many thanks

Was this review helpful? Yes
See 3 more reviews by David P for Torquay
Lee Hammett, General Manager at The Carlton Hotel, responded to this review
May 19, 2012

Thank you for posting your feedback about your stay at the Carlton. I am pleased to read you had an enjoyable weekend and we look forward to seeing you again for your 3rd visit. More

Frimley Green, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“The time of our lives”
5 of 5 stars Reviewed May 13, 2012 via mobile

3 generations of family have visited TLH over many years, myself for the first time 11 years ago. I bought my partner to stay at The Carlton for the first time in 2007, since he had also enjoyed a childhood full of memories n the English Riviera and he too fell for the charm and quality of this wonderful establishment.... More

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See 2 more reviews by bambigreen for Torquay
Lee Hammett, General Manager at The Carlton Hotel, responded to this review
May 19, 2012

Thank you for your review about your wedding weekend we recently hosted at the Carlton. I have shown your review to the team and they were really thrilled by your comments and that we made your weekend so special. It was an absolute pleasure looking after you all and getting to meet your family and friends. We know you will... More

Hertfordshire
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
“Excellent Service”
5 of 5 stars Reviewed May 9, 2012

Just got back from a 5 day break at Torquay wher we stayed at the Carltom which is part of the TLH complex with three other hotels(Derwent,Victoria and the Toorack). We didnt book the hotel as it was part of a dancing weekend as n ormally we go for 4 of 5 satr hotesl but although the hotel is only... More

Was this review helpful? Yes
Lee Hammett, General Manager at The Carlton Hotel, responded to this review
May 19, 2012

Thank you for taking the time to post your feedback on your recent stay and thank you for the compliments comparing us to 4 and 5 star hotels you have previously stayed in. All the team at the Carlton work hard to offer the best service we can to our guests and it is great to read comments like yours.... More

Bristol, United Kingdom
Reviewer
3 reviews 3 reviews
“nice holiday”
4 of 5 stars Reviewed May 4, 2012

had very good stay nothing to much trouble food good staff very good

Was this review helpful? Yes
See 2 more reviews by littlejohn424 for Torquay
Lee Hammett, General Manager at The Carlton Hotel, responded to this review
May 9, 2012

Thank you for posting a review on your recent stay. I am pleased to read everything met your expectations and we look forward to welcoming you again. More

Worcester, United Kingdom
1 review
“Very relaxing few days”
4 of 5 stars Reviewed May 3, 2012

We have been to TLH on a number of occasions and pleased to say its standards haven't changed. We had a good choice of food both for breakfast and evening meal. All staff, restaurant, housekeeping etc., could not have been more friendly, helpful and cheerful, even when it was obvious they were a little short staffed. Some of the rooms... More

Was this review helpful? Yes
Lee Hammett, General Manager at The Carlton Hotel, responded to this review
May 9, 2012

Thank you for posting your feedback about your recent stay and I am pleased to read you had an enjoyable and relaxing stay with us and my team looked after you so well. Thank you for also highlighting the two areas you feel could be improved on. Our standard breakfast times are 8.00am – 9.45am everyday, not the 8.45 as... More

somerset
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Zumba weekend”
5 of 5 stars Reviewed April 26, 2012

Brilliant Zumba weekend..Hotel room was clean and comfortable, and food was good. We enjoyed the Aztec pool. Would choose to stay here again.

Was this review helpful? Yes
Lee Hammett, General Manager at The Carlton Hotel, responded to this review
May 9, 2012

Thank you for posting your review of the recent Zumba weekend. The weekend was a huge success and hopefully you will be able to come along to one of our future breaks we have planned. More

Cardiff, Wales, United Kingdom
1 review
“Very disappointing stay not worth the money”
3 of 5 stars Reviewed April 24, 2012

We originally booked into the Derwent Hotel for a weekend of celebration with friends and family for my husbands 60th birthday, we were moved to the Carlton Hotel as a large party was booked into the Derwent and I was advised that the Carlton would be the better option for us. Unfortunately on the of the 60th birthday a wedding... More

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Lee Hammett, General Manager at The Carlton Hotel, responded to this review
May 9, 2012

I have had a chance to discuss this personally with the guest involved and apologise for their disappointment. We do our best to look after all our guests and we tried to make the 60th birthday feel welcome by decorating their section of the restaurant with banners and balloons. I am sorry that they were disappointed, but am pleased that... More

Sunbury on Thames
1 review
“Another very enjoyable stay at TLH”
5 of 5 stars Reviewed April 13, 2012

We have been visiting TLH for the last ten years and have always found it to be excellent value for money. There is always a good choice at the evening meal, I dont think we have ever had a bad meal. Plenty of food at breakfast and again lots to choose from. The staff are always friendly, really polite and... More

Was this review helpful? Yes
Lee Hammett, General Manager at The Carlton Hotel, responded to this review
April 14, 2012

Thank you for taking the time to post your feedback on trip advisor. I am pleased to read you love coming to the Carlton and enjoy the food, service and facilities we offer. We look forward to welcoming you and your friends again in the future. More

Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Nothing special”
2 of 5 stars Reviewed April 12, 2012

This Easter I visited the Carlton hotel which is part of a larger group of hotels The rooms are fairly clean, if not small and with very small double beds. We paid more for a room with a view of the sea, which was helpfully hidden behind a netcurtain. The food is generally edible. No more than that I'm afraid.... More

Was this review helpful? Yes
Lee Hammett, General Manager at The Carlton Hotel, responded to this review
April 13, 2012

Thank you for posting your review on trip advisor for your recent stay. I am sorry that you were disappointed with elements of your stay. We very rarely receive negative reviews on trip advisor, generally reviews compliment us on standards of service, customer service and great food. When we do I always take on board comments made to continually improve... More

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Additional Information about The Carlton Hotel

Falkland Road, Torquay TQ2 5JJ, England
Price Range: PLN: $$

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The Carlton Hotel
Falkland Road
Torquay TQ2 5JJ
England
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