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All 98 Torquay hotels

The Carlton Hotel

3.0 of 5 Hotel   |   Falkland Road, Torquay TQ2 5JJ, England
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89%
Ranked #34 of 98 hotels in Torquay
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Jenny H
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375 people have reviewed this hotel

Traveler rating
    174
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • English first
  • French first
  • German first
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English first
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed in an apartment within the hotel, huge huge bedroom with a double and single , again large lounge with flat tv with freeview, table and chairs for 5 and large sofa bed (had frame and proper mattress, really comfy) well equipped kitchen, not that I cooked on holiday but toaster for breakfast and fridge for drinks is really useful.... More

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Leicester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

we stayed here visiting family in the area and couldn't be happier that we did. the staff were very helpful and friendly, the room was clean and had all the basics you would need. it was very hot in the room but we didn't mind as the weather was so good and because of this we made great use of... More

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1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

When checking in, asked how our room was the receptionist looked wary and replied with 'uh its alright' that should have given an indication of how run down the place is. Don' get me wrong the staff were generally lovely, but the rooms and hotel badly needed a refurb, smelly discoloured carpets and shabby rooms really just aren't what you... More

Was this review helpful? Yes 3
DT-GM, General Manager at The Carlton Hotel, responded to this review

Thank you for feedback, and apologies that you didn't enjoy your stay with us at the Carlton hotel, as it is very rare that any of our guests leave disappointed, particularly people staying on our spa breaks, for, as you rightly say the quality of our spa is second to none. I would like to apologise that you didn't find... More

Auckland Region, New Zealand
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Was really excited to be going to Devon on 1 trip whilst we where in the UK from New Zealand. Well what a let down, thread bare carpet, lino folding up in bathroom, no air conditioning it was 30 degrees and could only open the window approx 5 cm. Could hire a fan for $10, but they had to check... More

Was this review helpful? Yes 2
Cambridgeshire, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The noisiest hotel I have ever stayed in. Next room extractor fan in their en-suite sounded like a double rotor helicopter landing in my bedroom. Then when that finally went off at about 11.45pm the snores coming through the wall kept me awake until 3am not great with having to get up for work at 6am! The noise from the... More

Was this review helpful? Yes 1
Ben R, Manager at The Carlton Hotel, responded to this review

Many thanks for your feedback and I am sorry that you experienced such an interrupted nights sleep. I only wish you had informed us on check in that you had an early start to your day. We would have happily located you in a quieter area of the hotel or even moved you to one of our sister hotels. We... More

Wolverhampton, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 weeks ago

As a family of 4 we have just had a lovely family holiday. The hotel was clean with plenty to do if it rains. My children are 4 and 7 and they really enjoyed themselves, they loved the pools and the evening entertainment. The staff were friendly . The room was big enough for our base to explore, with plenty... More

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Contributor
11 reviews 11 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had my birthday weekend here recently and it was an enjoyable experience. The facilities were very good, we enjoyed the breakfast and the staff were helpful. I agree with other reviewers who said the rooms are in need of updating, but the main thing was the beds are comfortable and clean. The room was a bit too stuffy but... More

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Torquay, United Kingdom
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Attended a function at the Carlton hotel and spa in June and couldn't fault it at all - perfect location - amazing views over to Brixham - service was 1st class and food amazing would recommend this venue for wedding or similar event.

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Coventry, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

The location was perfect. The room was spacious and clean. The staff was very friendly and helpful. Beautiful indoor and outdoor pool. Nice food and comfortable stay. good value for money. Near city centre and lovely cafe around the place.

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MORPETH
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We went by coach to this hotel 2 weeks ago and thoroughly enjoyed it, The friendliness of the staff was second to none with the exception of the manager who does not converse with his guests and a smile would be nice. The food was to a very high standard and being a coach trip we had plenty choices for... More

Was this review helpful? Yes 1
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Additional Information about The Carlton Hotel

Address: Falkland Road, Torquay TQ2 5JJ, England
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Carlton Hotel 3*
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Also Known As:
The Carlton Hotel Torquay, Devon

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Amenities

Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style
#2 Spa Hotel in Torquay #20 Family Hotel in Torquay #35 Romantic Hotel in Torquay
Hotel Class
Official Description (provided by the hotel)
Part of TLH Leisure Resort, this lovely 3 star hotel and Spa has an extensive range of indoor and outdoor leisure facilities including luxury spa, swimming pool, gym, fitness studio, bistro and games arena with entertainment on site. Ideal for couples and families. The hotel offers spa, health and fitness breaks and dancing holidays. Close to the sea front and town centre, it is ideally placed for exploring the English Riviera and beyond. ... more   less 
Number of rooms
65

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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