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All 96 Torquay hotels

Bay Torbay Hotel

Torbay Road, Torquay TQ2 5EY, England
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67%
Ranked #61 of 96 Hotels in Torquay
A recent review
5 of 5 stars reviewed 3 days ago
BRIAN R Arbroath, United Kingdom
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344 reviews from our community

Traveler rating
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    69
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59
180
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5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arbroath, United Kingdom
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hotel is situated very close to the town centre shops and harbour there are a number of cafe/bars within walking distance and the promenade is across the road from entrance any problems that arose were quickly dealt with without fuss staff very attentive to your needs and the meals were excelent very comfortable

Review collected in partnership with this hotel

Was this review helpful? Yes
SimonWMurray, General Manager at Bay Torbay Hotel, responded to this review

Thank you Brian R for your review and I am pleased that you had an enjoyable and relaxing stay with us at the Torbay. It is reassuring to read that the staff all were attentive to your needs and that the food was to9 your liking. I look forward to you returning once more in the near future More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel staff very friendly and helpful. Bathroom needed a lot of improvements , shower to hot and toilet to near shower no where to put clothes while having a shower and lack of shelves including a soap dish for your soap while showering. Food good got better by day three. We went by coach using shearings so coach driver also... More

Was this review helpful? Yes 2
SimonWMurray, General Manager at Bay Torbay Hotel, responded to this review

Hi Suzanne l and I am happy that you had an enjoyable holiday with us at the Torbay. Its always pleasing to hear that the staff are friendly and helpful which is very important to us. We have a constant programme of refurbishments and will look into your comments regarding the bathroom to see if we can make any changes... More

Chester, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a room at front, which had views of the town. The trees did block the views of the sea, but it was pleasant looking at the trees. Probably see the sea when the leaves fall. The location couldn't be better. Walking distance to the sea and boat trips, town centre shops and bars. The Torquay theatre is close and... More

Was this review helpful? Yes 2
SimonWMurray, General Manager at Bay Torbay Hotel, responded to this review

Thank you Helen j for reviewing our hotel and its great to hear that you will come and visit us again. Its the best compliment we could hope to receive. Shaun is an excellent staff member and will be happy to know that he looked after you so well. Our location cannot be bettered in my opinion, so I am... More

West Midlands, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Booked this as my wife had stayed before with her mother. I knew it was a 'Shearings' hotel specifically for their package trips and the price suggested what to expect (£99pp D B&B for 3 nights). It was very basic but clean, we had a room the far side of the hotel above the swimming pool so was quite hot... More

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SimonWMurray, General Manager at Bay Torbay Hotel, responded to this review

Thank you David S for your review and I am glad that you visited us on a recommendation. It is good to know that you thought we looked after you and that you found us to offer good value for money. its good to hear that the staff were their usual attentive and friendly self and that you enjoyed the... More

Bishops Cleeve, England, United Kingdom
1 review
1 of 5 stars Reviewed 2 weeks ago

Shower basin filter was caked in grime and hair and once reported, it took over 24 hours to fix. Very poor selection of tea and coffee. The walls were mouldy and wallpaper was damaged, marked and hanging off walls. Bedroom window opened only 3 inches, the view from which was over a garage with piles of junk on it's roof.... More

Was this review helpful? Yes
SimonWMurray, General Manager at Bay Torbay Hotel, responded to this review

I am sorry that you did not enjoy your stay at the Torbay, we have a number of reviews on here that state how much they enjoy what we have to offer, but on this occasion it seems that we have been unable to satisfy you on any level whatsoever .I and many guests believe that we offer good value... More

Yorkshire,
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Just home from a 5 day Shearings trip. We accept that the hotels are old and Shearings are gradually updating parts of their hotels. We like 5 star hotels but take Shearing holidays as well as they allow us to travel all over the UK with no driving. If we include the travel the cost is very reasonable. We liked... More

Was this review helpful? Yes 3
SimonWMurray, General Manager at Bay Torbay Hotel, responded to this review

Thank you midge33 for your review of your holiday with us at the Torbay. I am glad that you had a great time with us and that the staff looked after you and your group of six and of course your sister, especially on her birthday. Its always good to hear that you enjoyed all we had to offer and... More

Coventry, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel I would class as a 3star.,,,,,meals O.K... basic acc. O.K. (can pay twice as much if you upgrade) entertainment (bingo, etc. ) No point in upgrading to "front facing room" as very tall trees obscure all the views...Predomently for coach parties and elderly....Has the norm. tely and tea making in rooms.......Has no local car parking, one has to... More

Was this review helpful? Yes 1
SimonWMurray, General Manager at Bay Torbay Hotel, responded to this review

thank you 115bigolly for posting a review. I do agree that we are in a great location and offer good value for money holidays. It is pleasing to note that you stay with us on frequent occasions. Our car park is not on site unfortunately but is well used by our guests. More

Aldershot, United Kingdom
2 reviews
5 of 5 stars Reviewed 2 weeks ago

All I can say is the overall impression of this hotel and its amenities is EXCELLENT. Highly recommended to all. The food is well prepared and served by highly trained staff. The reception staff are knowledgable about all things Torquay and are very helpful. The hotel is clean and tidy and the bar area is excellent and well stocked.

Was this review helpful? Yes
SimonWMurray, General Manager at Bay Torbay Hotel, responded to this review

Thank you Roger S for your review of your holiday with us and I am pleased that the staff looked after you so well. Hopefully we will see you again in the near future for another holiday at the Torbay. More

Montrose, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel with my parents who are almost in their 80,s, we were there for a week. This hotel is in a perfect spot right across from the harbour and marina and just a few minutes walk from main shopping area! The rooms are pretty basic but very clean , we were on the third floor and... More

Was this review helpful? Yes 1
SimonWMurray, General Manager at Bay Torbay Hotel, responded to this review

Thank you for posting a review and I am sorry if we did not meet your expectations during your stay. I will investigate the comments you have made regarding the food and staff but usually these are areas of high praise so am disappointed that on this occasion they did not appear to have satisfied yourselves. I have heard no... More

wigan
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

just come back from this hotel. we went with shearings coach holidays .first of all may we say get well soon to chris the driver who took us down who as gone in hospital for treatment. may we also say thanks to neil our stand in driver for his knowledge of the area . now this is the third time... More

Was this review helpful? Yes 1
SimonWMurray, General Manager at Bay Torbay Hotel, responded to this review

Thank you MayahWigan for taking the time to post a review and especially as a frequent visitor to the hotel. I am disappointed that this holiday with us did not meet your expectations as we have done before. I will look into your comments regarding the room and restaurant service. We do get some many positive reviews about the food... More

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Additional Information about Bay Torbay Hotel

Address: Torbay Road, Torquay TQ2 5EY, England
Phone Number:
Location: United Kingdom > England > Devon > English Riviera > Torquay
Price Range (Based on Average Rates): $$
Number of rooms: 222
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Also Known As:
Torbay Hotel Torquay
Bay Torbay Hotel Torquay, Devon

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