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Bay Torbay Hotel

Hotel website
Torbay Road, Torquay TQ2 5EY, England
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Bay Torbay Hotel
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Bay Torbay Hotel
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431 reviews from our community

Traveler rating
    110
    171
    85
    29
    36
See reviews for
73
227
8
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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    (125)
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1 review
1 of 5 stars Reviewed yesterday NEW

This hotel is for coach groups of the older person only. The room we stayed in was 1960 style and we felt like idiots going down for breakfast as they allocated tables to the coach people and not for us and we were not informed on booking in we where just told to go for breakfast between 8 and 9am.... More 

Was this review helpful? Yes 1
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed yesterday NEW

At pentacost, all other hotels and B&B's were full, but this hotel had romms for us. Very friendly porter, superb view to the sea an the harbour, very central location. Definitely the money worth. Hotelguests are in our parents age, so it is very quiet.

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Bath, United Kingdom
Contributor
20 reviews 20 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We chose this hotel for a long weekend break due to its excellent location and because it offered good value for money. Also we had stayed at the hotel in the past and I was keen to see if it had improved. My first impression was that the décor is old and generally the hotel is in need of modernisation.... More 

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SteveWStott, Manager at Bay Torbay Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your views from your recent stay, we do continue to make improvements throughout the Hotel with our on-going refurbishment programme, the most recent being a total overhaul of the Restaurant and I hope you liked the changes we've made. I'm pleased to hear the team were on hand to help... More 

Leicester, United Kingdom
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Have passed by the hotel many times over the years and decided to give it a try for 2 nights self drive. First issue parking - hotel offers £5 day and is a bit away, but the nearby multi storey is only £3. Yes you can move in and out at the hotel park during the day. but if you... More 

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SteveWStott, Manager at Bay Torbay Hotel, responded to this review

Dear Guest, Thank you for your feedback which I personally find invaluable to us as a business, so appreciate you candidness. I am so sorry to hear of your disappointment with the choice/quantity and quality of food served in the evening during your stay. I do wish this had been brought to my attention at the time, as I am... More 

York, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a Shearings hotel and caters for the over 70's. People on our coach were delighted by the bingo every evening, and other age related activities. The room we stayed in was excellent and the beds extremely comfortable. Staff were very helpful and when I informed the receptionist that the disabled toilet didn't lock, it was dealt with straight... More 

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SteveWStott, Manager at Bay Torbay Hotel, responded to this review

Dear Guest, Thank you for your review and I am pleased to hear your stay was a pleasant surprise, we do cater for all ages and I am glad to hear you felt at home with us and our other guests. We very much hope you will come back and see us again soon. A word of advice though if... More 

Sheffield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

excellent trip away with shearings holidays room over looking sea very spacious hotel staff very friendly food great cant fault anything night porter great to talk to bar very accomodating clean hotel

Was this review helpful? Yes 1
SteveWStott, Manager at Bay Torbay Hotel, responded to this review

Dear Guest, Many thanks for the lovely feedback, I'm pleased to hear you enjoyed everything about your stay and we hope to welcome you back in the very near future. I'm not sure if you are aware but it is possible to pre book a specific room when making your next reservation, that way you could go back to room... More 

Newport, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

We were a party of five people with three rooms the weekend was important as my father is terminally ill. The hotel is in a great place, dining service and food was good. Reception staff at check in were sullen and inefficient, we paid for an upgraded room, the room was ok we had the worlds smallest bathroom mini bath... More 

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SteveWStott, Manager at Bay Torbay Hotel, responded to this review

Dear Guest, I'm sorry to hear of your disappointment with your recent stay, I too am disappointed that we did not meet your expectations and apologise on behalf of the entire team. I will however speak with the relevant team and use your comments constructively with the aim of improving the service for our guests. Thank you for taking the... More 

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Birmingham, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel gave all that was advertised, lovely spacious room on 4th floor with sea view although we hadn't requested it, food was nice with plenty of choice, although portions were small it was enough for me and my husband. Dining room staff extremely efficient, polite and friendly, nothing was too much trouble, we would certainly visit this hotel again... More 

Was this review helpful? Yes
SteveWStott, Manager at Bay Torbay Hotel, responded to this review

Dear Guest, Thank you for sharing your experience of your recent stay, I really appreciate you taking the time and I'm pleased to hear the team were on hand to make your stay an enjoyable one. I look forward to seeing you again soon. Regards Steve Stott More 

West Midlands, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 2 weeks ago

This is by far the best hotel we have ever stayed, in our bed room on the 4th floor 414 the room was really clean, spacious double glazed window, beautiful bathroom food was excellent had a lovely table with great view 13 & served by Gabor who served us,very well mannered & nothing was too much for him found all... More 

Was this review helpful? Yes
SteveWStott, Manager at Bay Torbay Hotel, responded to this review

Dear Guest, Thank you very much for the lovely feedback and I am so pleased to hear you had an enjoyable stay with us. I will certainly convey your comments to Gabor who I am sure will be equally delighted by your glowing comments. I look forward to welcoming you back in the very near future and thank you once... More 

Rome, Italy
Contributor
17 reviews 17 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a trip to visit my sisters granddaughter in Plymouth ,she came across this 4day trip to torquay with stay in a hotel all meals included ,with free drinks also excursions to Dartmoor Plymouth and Tiegnmouth ,with one free day to do as we liked was the ideal way to visit her granddaughter in Plymouth , coud not believe... More 

Was this review helpful? Yes 1
SteveWStott, Manager at Bay Torbay Hotel, responded to this review

Dear Guest, Thank you so much for the glowing feedback, you should be on our Marketing team! I'm so pleased to hear everything was to your liking and you managed to get such a great deal. We do pride ourselves in giving our guests the best value for money we can and I'm pleased to hear you appreciated the package.... More 

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