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Citadel House Hotel

55, Citadel Road | The Hoe, Plymouth PL1 3AU, England
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Citadel House Hotel
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51 Reviews from our TripAdvisor Community

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Traveler rating
    10
    15
    6
    6
    14
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7
17
2
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (51)
  • Mar-May only
    (18)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (11)
  • Dec-Feb only
    (1)
All months
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

How is this place open to the public, uncapped needles under the bed,wires hanging out of sockets,bed bugs the proprietor has no hospitality or customer care skills whatsoever, it's a shocking hotel & I have to agree with another reviewer it's giving the other hotels a bad name it's disgraceful, I stayed two nights & was met by Norma one... More 

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

When I booked for 2 nights I was told that the shower was ensuite but that our toilet was outside the room. What I wasn't told was that the toilet which was just outside our door was shared by a few other rooms. I had paid by debit card and explained that we were not staying and went to book... More 

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Travelers are raving about these Plymouth hotels

Scunthorpe, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed June 18, 2015 via mobile

Stayed here with my wife in the family room we chose this place for the location and reviews on booking.com. It was so disapointing to find our room on arriving was just filthy with dust and grime. Everything in the room was covered in dust we even had to wash the tea cups out. The shower was filthy the seal... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 15, 2015 via mobile

Unfortunately I was robbed in this B and B, of wich the land lady was very rude to myself and my next of kin, claiming it was my fault my item was robbed behind a locked door, wouldn't recemend this place.

Was this review helpful? Yes 4
Weston super Mare, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 14, 2015

I recently stayed at the Citadel House Hotel, Plymouth with my mother. What a horrid experience, the room was extremely cramped, with hardly any room for my mother or myself to move for example, when we wanted the toilet our legs were practically touching the toilet door. Also, the room was filthy fag burns in the carpets, dirty bathroom door... More 

Was this review helpful? Yes 3
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 5, 2015

Stayed with a friend, was a short walk from the train station. Close to the pavilion,high street,hoe and pubs/restaurants. Our room had a large window so very light and it seemed to be pretty good at keeping the noise of the seagulls at bay. The bed was very comfortable and if I had a complaint the shower was a bit... More 

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Gilbert, Arizona, United States
1 review
5 of 5 stars Reviewed November 18, 2014

The owners are beyond nice, and well go above and beyond the call of service to help a guest. Can't wait to stay again. Great location, not too far from the centre. If you're new to the area make sure to hire a cab since at night like in most cities traveling alone can get a bit lost.

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Milton, Florida
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 16, 2014

We reached The Citadel House after a pleasant walk across town from the rail station, along a well-maintained paved walkway. The B & B was not hard to find and is conveniently located near the Plymouth Hoe where all the action is. We were greeted upon arrival by the very nice proprietor, Norma. She was very accommodating and was able,... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 22, 2014

On arriving at the Citadel, we were greeted by the most LOVELY woman you could ever wish for. The hotel was perfect, everything we needed was provided and the owner was more than happy to help us with everything! Perfect location, a short walk away from all the hustle and bustle, but we couldn't hear a thing at night while... More 

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Callington, United Kingdom
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed September 13, 2014

The Citadel House is an old fashioned but very pleasant and cosy hotel, the staff are more than helpful and serve an adequate breakfast. The rooms are not huge but ours was plenty big enough. There are all the normal facilities you would expect but remember this is not a swish modern hotel so if you want that try premier... More 

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