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All 30 Exeter hotels

Premier Inn Exeter - Countess Wear

398 Topsham Road, Exeter EX2 6HE, England
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Ranked #24 of 30 Hotels in Exeter
A recent review
3 of 5 stars reviewed 2 weeks ago
Ceri C Cardiff, Wales, United Kingdom
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197 reviews from our community

Traveler rating
    55
    77
    35
    24
    6
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37
79
11
42
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cardiff, Wales, United Kingdom
Top Contributor
50 reviews 50 reviews
46 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Location was great for where I was working. Food was good in the pub next door. Being a single female on the ground floor did not make me feel safe during my stay. Room was warm. Close to local ammenities Tesco, petrol station and pub. Bathroom was small and dated.

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Contributor
16 reviews 16 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Well priced, lovely room and great service. We only stayed one night but it was well worth it, and far better than a hotel we stayed at the 3 nights previous (Toby Carvery). Used the on site Beefeater which was nice, aside from slow service (although they did seem short staffed in their defence).

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Clark M, Manager at Premier Inn Exeter - Countess Wear, responded to this review

Thank you for your kind review about your stay here at Exeter Countess Wear Premier Inn, Myself and my team always strive to give fantastic customer service and a nice, clean and comfortable room. I am pleased to hear your enjoyed your stay with us. I look forward to welcoming you back in the future. More

Bodmin, United Kingdom
1 review
3 of 5 stars Reviewed 4 weeks ago

Eat before you arrive....no tables available for dinner - this was at 4.45pm - If you don't know the area finding somewhere to eat is difficult as it is out of the main town. Rooms now very basic - no armchair for comfortable sitting etc. Toilet paper holder obscures position on toilet!!

Review collected in partnership with premierinn.com

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Winchester, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 8, 2014

We stayed one night in this Premier Inn hotel booked in advance at discounted rate. The room we were allocated was on the ground floor opposite the main road and it smelled as if the previous occupant had been smoking. The receptionist offered us another, quieter room at the back of the hotel on the first floor, which was fine.... More

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Senior Contributor
30 reviews 30 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 30, 2014

The receptionist was welcoming and the bedroom was clean and to the usual Premier Inn standard. However there was a small step immediately outside the bedroom door which was a bit of a health and safety hazard; showing the age of the building as this probably would not be allowed these days. Would we stay again? Yes but not for... More

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London, United Kingdom
2 reviews
2 of 5 stars Reviewed September 30, 2014

I stayed here for 4 night for work, I would never stay here for pleasure. It's is having a refurbishment in November and I hope it is good. Mouse in room. Chewing gum on the room carpet. I will say that the receptionist was very welcoming and helpful.

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WhitbreadHotels, Online Customer Service at Premier Inn Exeter - Countess Wear, responded to this review

Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a clean and comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 16, 2014

The room was quiet, clean and comfortable, perfectly adequate for a night's stay; 4 stars to the Premier Inn, and would stay there again. My review is more about the Beefeater restaurant on site. We arrived for breakfast to an empty restaurant, only to be told we couldn't eat because we hadn't booked and they didn't have space. When we... More

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Peterborough, United Kingdom
1 review
5 of 5 stars Reviewed September 9, 2014

Warm welcome and swift check-in having already checked in on line. Reception staff very friendly and interested in our visit. Rooms very clean and next to each other as requested. Breakfast as standard but served with a genuine smile.

Review collected in partnership with premierinn.com

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Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed August 27, 2014

The place is dated with the smallest rooms we have ever stayed in. There is no easy chair or table, the bed was uncomfortably soft. There is a approx 7" step at the room threshold to catch out the unwary, the attached Beefeater is tired, dark and in need of a refurbishment. All this is not a reflection n the... More

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WhitbreadHotels, Online Customer Service at Premier Inn Exeter - Countess Wear, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the... More

London, United Kingdom
1 review
1 of 5 stars Reviewed August 27, 2014

Not very good bedrooms, shabby and tired, staff lack interest and appeared as tired as the rooms. Food substandard, all a bit shabby and run down - starts with the reception, follows into the bar / restaurant and then into the rooms, was probably really nice when first built 20 years ago.

Review collected in partnership with premierinn.com

Was this review helpful? Yes
WhitbreadHotels, Online Customer Service at Premier Inn Exeter - Countess Wear, responded to this review

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the... More

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Additional Information about Premier Inn Exeter - Countess Wear

Address: 398 Topsham Road, Exeter EX2 6HE, England
Phone Number:
Location: United Kingdom > England > Devon > Exeter
Price Range (Based on Average Rates): $
Number of rooms: 88
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Also Known As:
Premier Inn Exeter (Countess Wear) Hotel Exeter
Premier Inn Exeter - Countess Wear Devon

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