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Southernhay House Hotel

#7 of 31 Hotels in Exeter
Certificate of Excellence
Hotel website
36 Southernhay East, Exeter EX1 1NX, England
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Southernhay House Hotel
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Southernhay House Hotel
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158 reviews from our community

Traveler rating
    96
    34
    13
    11
    4
See reviews for
25
85
9
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • Any
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    (158)
  • Mar-May only
    (45)
  • Jun-Aug only
    (39)
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    (36)
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    (38)
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There are newer reviews for Southernhay House Hotel
See the most recent reviews
Devon
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed May 15, 2012

Was really looking forward to going here for a meal. Menu wasn't great and food was a medium standard although the place itself is stunning it lacked atmosphere. Also had a rude comment from a member of staff when I was left alone at the table saying that my choice of Chicken and dumplings was a good choice as it... More 

Was this review helpful? Yes 7
Oxford
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed May 8, 2012

I usually stay in the same hotel when I come to Exeter to visit my family but this time I thought I would break the mould and stay here. I had heard mixed reviews but thought I would try it to see for myself. I was very disappointed with the food and the service. The hotel is beautiful and the... More 

Was this review helpful? Yes 8
Leicester, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 7, 2012

Stopped on 2nd May as original choice of Mercure down the road moved me here due to electrical issues. Really happy with my stay, top quality facilities in the room. Both dinner and breakfast were excellent quality.

Was this review helpful? Yes
Exeter, United Kingdom
2 reviews
5 of 5 stars Reviewed May 7, 2012

Southernhay house is a pleasure to visit. I dined there last night and as always the food was excellent, the staff professional and welcoming. It is a beautiful building in a great location.

Was this review helpful? Yes
Exeter, United Kingdom
1 review
5 of 5 stars Reviewed May 6, 2012

I decided to treat my London based family to my favourite restaurant in Exeter, which is Southernhay House. The whole party were really impressed by the stylish interiors, ambiance and the delicious creative menu served by charming staff. We look forward to our return visit very soon.

Was this review helpful? Yes
Exeter
Top Contributor
53 reviews 53 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 30, 2012

I give this a 3 because the place looks and feels amazing. If only the food and service lived up to this it could be a 4 or 5. Frequent visitor at first I gave it a few chances but always something wrong, overcooked snails (like rubber) overcooked bland pigeon, lacking in flavour, over priced for the area quality and... More 

Was this review helpful? Yes 2
London
Reviewer
4 reviews 4 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 21, 2012

Earlier this week I had dinner with a party of friends at Southernhay House. Our experience was wonderful from start to finish. The building has been refurbished exquisitely and it is a pleasure to experience such a beautiful and stylish venue. The bar staff mixed a superb dry martini and all the staff were attentive and knowledgable. Our meal included... More 

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Guildford, United Kingdom
Top Contributor
58 reviews 58 reviews
31 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed April 15, 2012

I so wanted to love this place – superficially it’s beautiful and elegant, very well situated and the staff friendly and helpful - but it fell short of expectations on a few fronts. Some of the very basics just aren’t right – the room was so female unfriendly! Couldn’t blow dry my hair properly as the mirror was so high... More 

Was this review helpful? Yes 6
Exeter
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 11, 2012

Not sure where some of the people have been to who have wrote the great reviews but I don't think it was the same place we went to it has gone downhill from when we went when it first opened. Didn't recognise hardly any of the staff and we didn't get the same warm welcome as we did when we... More 

Was this review helpful? Yes 6
Exeter, England, United Kingdom
Top Contributor
77 reviews 77 reviews
3 hotel reviews
81 helpful votes 81 helpful votes
1 of 5 stars Reviewed April 10, 2012

My partner and my daughter gave me this lovely surprise for my 75th birthday, knowing i am a big big fan of their sister hotel the marvellous "burgh Island".All the family there, a private dining room, everything seemed great, but the experience was spoilt by the following things Some of the staff, when they occasionally popped in were unwelcoming uninterested... More 

Was this review helpful? Yes 11
southernhayhouse, Owner at Southernhay House Hotel, responded to this review

We are sorry that you did not enjoy your meal and we have discussed this in person with you and also by email. Now you have decided to publish your complaint in public forum, we think it is fair for us to comment on inaccuracies: our "full roast" Sunday lunch is excellent value at £15, not £18 as you seem... More 

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